Ashwin_Traveller
Google
Our stay at The Peninsula Beijing was, regrettably, disappointing—particularly as we arrived directly from The Peninsula Shanghai, which had set an exceptionally high benchmark for luxury, service, and overall experience.||While we came with high expectations based on the Peninsula brand and our outstanding Shanghai stay, the Beijing property did not meet those expectations and felt noticeably dated by comparison.||There were several areas of concern during our stay:| • Room condition and cleanliness were below the standard expected of a luxury hotel. Most concerning was discovering a dead cockroach in the room, which was genuinely distressing and unacceptable at this level of accommodation.| • Hot water issues were persistent. It regularly took around 15 minutes for the shower water to heat up, meaning the first person to shower was often left with cold water.| • In-room dining was inconsistent—some meals were enjoyable, while others missed the mark.| • Breakfast followed a semi-buffet format that was limited but adequate; however, service issues did arise, including mixed-up double orders on one occasion.| • After in-room dining trays were cleared, the table was not wiped down, and we had to clean it ourselves one day.| • We also found used teacups and teapots from the previous day left uncollected and unwashed, which further added to the sense of oversight.| • We participated in the dumpling-making class with our children. While the staff running the activity were warm and lovely, the experience felt overpriced, and our hands-on involvement was more limited than what was advertised and anticipated.||On a positive note, the staff themselves were consistently polite and kind, and the concierge team was genuinely helpful and proactive. They assisted us in organising a private tour to the Great Wall, which was excellent and one of the highlights of our Beijing visit.||Unfortunately, despite these positives, the overall experience did not align with what we associate with the Peninsula brand. Given our experience, we would not return to this property nor recommend it, especially when compared to the exceptional standard set by other Peninsula hotels.||This review is shared in the spirit of constructive feedback, with the hope that meaningful improvements can be made to bring the Beijing property back in line with the excellence the brand is known for.