Kimberly J.
Yelp
The Pirate's Boil located in Smyrna, a busy strip center. The hostess greeted me upon arrival, then seated, 2 mins later at a spacious booth for myself & my best friend. Brittany, was our waitress, she made sure we had Menu's, water, napkins, lemons. Brittany service was good, until she failed to explain how their 50% off on the 2nd starter bag works. I showed Brittany & her Manager, this Bogo discount from Yelp after check-in. Both Brittany & her manager said, yes we can apply the 50% off the second starter bag. Brittany never explained to me what a starter bag was after she help me browse the menu, since I never been. My friend ordered, the Treasure Chest & I ordered two lbs of Crawfish. I told Brittany I didn't want the Potatoes, Brittany asked, if I wanted to add eggs instead. I was like, yes! Prior to ordering I told Brittany I wanted to used the 50% coupon. Brittany never gave me instructions as to what I had to order, to use that bogo discount. When the check came before I could look at the tab, Brittany said, she couldn't apply the 50% discount, we needed to order "starters bags". I asked, "Brittany why didn't she explain that to me upfront"? Brittany responded, I thought you knew. Ugh. This was a bit disappointing since Brittany had been explaining everything else, being it was my first time. Our tab was $72, Treasure Chest $38 & 2lbs of crawfish $30. We asked, Brittany to split the check. Brittany is accidentally charged the entire tab to my card, then voided the charge. Went back & charge my card the $36 & my friend $36, explaining to ME the $72 "Hold" should fall off my credit card by Monday if not, call them back. The fact my service started at a 5 & immediately went to one! This wasn't a good experience. The Crawfish was okay. You have to shake the crawfish bag, making sure the juicy flavors covers everything. I did taste the Treasure Chest, it was flavored better than my crawfish. Do better Pirate's Boil. When a customer like myself asking if you take coupons, then Pirates Boil, as a courtesy, should explain to the customer, what needs to be ordered, for that discount. Don't assume.