DW G
Google
The room was great. Beautiful, well appointed, and duper comfortable. The remainder of the guest area was similarly inviting, and beautiful.
The "smart" features are not smart. How is it better to choose your floor for the elevator on a giant screen outside of the elevator? Certainly not more secure, and makes the hotel invest in a screen on every floor instead of one control panel per elevator. Also, the in room phone was non functional.
The parking situation is completely unfathomable, even to the staff. First, it is completely unmarked from the street. After not finding anywhere to park to check in, we finally found an open garage and just decided we'd pay whatever we had to in order to get to a restroom and some dinner, worrying about hotel parking later. Somewhere inside we asked a person in a uniform if this was the garage for the Plaza, and were told that it was. He said there were no tickets in the machine, which is why the gate we went through was open, but that the deck would supply a ticket. On the third floor of the garage, there was a sign for hotel parking. As we looked at individual spots, they had signs confirming that they were for the Plaza hotel guests.
With no signage whatsoever, we found our way around the building next to the garage, to a door with the hotel name on it, and a sign saying it would be locked at 9pm. It was 6pm. The door was locked.
Farther around the building, we found a door that led to a check in desk.
The desk clerk kept telling us about the smart features. And she explained that the desk would validate our parking on checkout, or we could purchase in/out privileges. We didn't have a ticket to validate, but figured to leave that for later because this person had a script and little more.
Upon checkout, we were told to get a ticket from the attendant and they would validate. We drove out of the garage without ever seeing anyone in the garage.