Florence R.
Yelp
Never have I written a bad review but I think this experience may have deserved it. A couple of weeks ago my friend and I went to The Plotting Parlour as he was very fond of the place. Initially when we arrived we ordered our first drinks.. after waiting 45 minutes we politely asked the lady where the drinks where because they hadn't arrived, which she responded "oh you want to order 2 more" understandably this could of been a mix up but there already seemed to be a slight culture of shifting the blame. We also ordered 2 tequilas this time, when the lady came over she offered us the tequilas for free which was nice but in all honesty you would probably expect the cocktails to be free instead. After this we ordered a few more rounds of cocktails and it was all going well, the waiter/host accidentally dropped a large bottle of water which bounced off one lady at a table and came our way. No damage was done but also no apology was received to either tables, just asked if we wanted the water. Then came the penultimate, as my friend and I where speaking (our table faced towards the wall) the waiter/host came up behind us with 2 cocktails that we had ordered on a tray and as I was talking he leant forward, colliding with my arm and threw the cocktails all over us. Which once again can be fine accidents do happen until.... we were then thrown a towel to clean up and told it was a "joint effort from both parties" absolutely no apology instead when we then refused the replacement cocktails and said we were going to leave because we were soaked, my friends jeans looked like he'd taken a quick dip, and my jacket was ruined with a sticky drink all over it, the host gave us a look of disgust as if we were insulting him. When we went to the bar, we explained that we were surprised not to receive an apology and the least they could offer was a taxi ride back to get changed, the host actually started arguing and having a go at us that it wasn't his fault and then quoted to my friend "it was her fault as well" pointing at me. At this stage I was absolutely shocked at the response and the lack of any customer service or basic manners especially from a bar that ranks itself this highly. When my friend asked to speak to the manager as he was so shocked the host claimed he was the owner. Upon this refusal of being able to see anyone else or receive any form of apology my friend stated he would not pay the bill until it was sorted which the host reacted by shouted out loudly as if we were thieves, "SECURITY" which I find highly insulting as we are both professionals in our mid 20s and were clearly willing to pay the bill until the host reacted in this manner. The host then went on to say "YOU'VE BEEN GOOD AS GOLD AND NOW YOU DO THIS" in an incredibly patronising tone. Understandably my friend and this hosts discussion became heated and my friend threw the money down (Which may not have been the best of reactions) and left in absolute shock at the whole situation. As my friend walked off the host raised his voice and said..."WHAT A NASTY PIECE OF WORK" which I believe in any situation when you are working you should never insult a customer especially after an accident like this. The bill had also charged us everything including the cocktails thrown everywhere and tequilas. I can understand that accidents happen as I use to be a waitress and work in a busy bar likewise while working in these roles extra care should always be given in addition to apologies when accidents happen even if you consider this a joint effort. I will freely avoid this bar at all costs