Auguste B.
Yelp
This was my first time visiting Skokie location- I'm a regular customer of all their other locations. I always order the same item, whether its from their Lombard location, Schaumburg, Buffalo Grove, or Romeoville. Im a regular who's been ordering at least once per week since 2017 from many of their locations. I've been so ridiculously consistent that their staff members tend to recognize me & know me across multiple locations I mentioned. I happened to be in Skokie area and as mentioned previously this was my first time visiting this specific location. I ordered the same thing I always get, paneer wrap. My order was placed through Ubereats app as a take-out on September 20th 2021 @ 7:50PM. So I drove 20minutes to pick it up from the Skokie location, then drove 20minutes back home. After getting back home and after unwrapping my paneer wrap, I was seriously horrified. I wasnt sure if this was a prank or if the employees who made this Paneer Wrap were actually serious. The portion of this Paneer wrap was SOOO ridiculously small that it was literally wrapped like a square diaper, instead of their standard wrap across all their locations, which comes out looking similar to a burrito. The paneer was also freezing cold, as if it was never ever warmed up. Overall, it was completely inedible. 40minutes of my time went to waste along with my money and gas. The wrapping was absolutely horrible and the temperature was completely cold. So I immediately called the store directly explaining the situation that I order this item all the time, at least once per week, from all these other locations for many years now, but the person on the phone started interrupting me and insisting "THIS IS WHAT THE PANEER WRAP IS BY PORT OF PERI PERI, THATS OUR STANDARD PANEER WRAP." It was literally wrapped as a square diaper and completely cold, just totally inedible. The guy on the phone was shouting over me, had absolutely no customer service skills, so I figured this is all pointless waste of time and I just hung up. I've attached pictures how the paneer wrap looked on the inside - extremely small. Unfortunately I didn't get a picture at the time of how ridiculously it was wrapped but it was wrapped as a square, literally looked like a diaper. I also attached a picture of how it typically looks when I get it from any other location - it always comes FULL and wrapped like a burrito, not a square diaper. The correct Paneer Wrap I attached here is from Buffalo Grove location where they always consistently do a great job. Also, it typically always comes hot, not freezing cold. Unfortunately I have to give one star for Skokie location. I strongly believe ownership needs to seriously look into this location and whether re-train their employees on both, customer service & food, or hire someone else. I reached out to ubereats support first before posting this review. Below I attached a picture of the ubereats response. "PLEASE NOTE THAT THE PORTIONS AND SIZES ARE DETERMINED BY THE MERCHANT." - same answer they pretty much gave me when I called the location directly immediately after finding this. Just an advice, but maybe the merchant should keep their portions and sizes consistent across all their locations- how come it's always consistent with Buffalo Grove, Lombard, Schaumburg, and Romeoville, but this one in Skokie is suddenly extremely different - x3 smaller than their regular wraps + wrapped *completely* different + FREEZING COLD ? One thing for sure , I am never coming back to this location ever again. I would appreciate a refund but Im sure they wont, considering its been two weeks already.