Kim H.
Yelp
This is a perfect place to watch sports (4 projector screens and so many TV's I lost track of the count), BUT BEWARE if you walk in and see one server you are better off going somewhere else. This place could easily be a 4 or 5 star place, but the service Sunday (9/11) for the first Cowboy game/football Sunday of the year was deplorable. The Pour House was packed inside and outside on the patio, and to serve everyone (food and drinks) they had one bartender and one server to satisfy everyone.
Poor Elise (the server) she couldn't keep up with food or drink orders nor could she remember what drinks were ordered by what table. She frequently delivered the wrong food/drinks to the incorrect tables. I asked for water 6 times before finally getting my cup refilled. Things were being dropped, spilled, and broken due to the inefficiencies of not having enough staff to accommodate the crowd. I felt bad for both ladies working! I know they were doing their best, but it also meant cutting corners to get the job done. Case in point: we ordered chicken tacos and the BC burger with grilled chicken instead of beef. I didn't try the BC burger, but I ate the fries and they are really good. Crispy, fresh cut skinny fries. . .and you can't go wrong with the tots here either. My chicken tacos were set in front of me and honestly I laughed. We waited 30 minutes on our food and when my tacos were delivered to the table. . . .two of the tacos had broken/missing shells and I couldn't find the chicken. Most of the taco was filled with cheese and I asked for no cheese. I asked that it please be taken off my bill to which Elise obliged. She was very nice about it and said she understood. A couple minutes later, she arrived at the table asking what she could do to replace my meal, so I ordered wings (original flavor). I really enjoyed the wings here and the flavor was spot on!!! The sauce was spicy and gave that kick you expect in wings without being overpowering or unbearable to eat. The wings are a good size too. I have had the pizza here too-- it is great! Comes from next door (My Family's Pizza), and I was told it is owned by the same guys that own the Pour House. They have lots of toppings and flavor combos for the pizzas!!!! Wheat and gluten free crust (the gluten free crust only comes in 10", bummer!) And dairy free cheese. WOW-- they really thought of everything on the pizza end!!! Though they have gluten free pizza crust, DO NOT EXPECT that for burgers, sandwiches, etc. NO GLUTEN FREE BUNS FOR BURGERS/SANDWICHES.
Overall, the service was terrible on Sunday. I saw many patrons walk out, "give up" and leave, etc. I will add that my bill was comped due to the fact that everything went wrong with our visit (food, drinks, service, etc). I still gave Elise a nice tip because I thought she was doing her best with the situation at hand (she was the only server with a packed house).