The Preserve

Gratitude, kindness, and appreciation... I want to recognize Maintenance Technician Alfredo for his great effort in helping with the On Call to the Arbor Creek property. He made a huge difference. And we are extremely grateful for his dedication during his 10 days of help in the maintenance area.On Call .

Good communication even if they don’t pick up the phone right away there email response is quick, very fast maintenance assistance, great area. No problems so far. The pricing is fair as well.

DO NOT MOVE HERE!! The office staff is the worst I have ever experienced. They do not care if things are not working and they close work orders out unfinished . There is no follow up even from upper management. When we moved into a newly renovated unit and it was not even walked prior to us moving in. It was not clean, neither showers were working properly, doors were not on the tracks and the air condition was not working properly either. After putting work orders in over and over only to find them closed nothing was still repaired. Now our air conditioning unit is not working at all. They knew this way before we moved in but did not repair it . Now we how two window units because of their lack of fixing anything and no communication. The last straw for me was my car being vandalized. This occurred with a Cary police vehicle parked across from it. There is no system to monitor guests at the pool so everyone who lives around the community just uses it. I am in leasing myself and I am disgusted and appalled how this community is managed. If you are looking for a nice place to live this isn’t it

DO NOT MOVE HERE! If I could give it 0 stars I would. From the moment we went to pick up our keys and the assistant manager was 20 min late to let us into the office to get them I knew this was going to be a long year. The condition of our unit upon move in was awful. We had placed about 15-20 work orders in our first week of living there due to hot water issues, bathroom fixtures being outdated, moldy residue left in the tubs from previous tenants, doors off the hinges, etc. The staff here are the most incompetent and unprofessional group of people I have ever dealt with. I could probably count on one hand how many times someone would respond to emails in a timely manner or pick up the phone. There are only two people in the office so if one of them isn't there, expect the office to be closed for hours on end during their office hours. The cherry on top of it all was when we had a water leak that took their maintenance staff 3 months to fully repair which then caused our utilities bill to be extremely high. Of course they didn't make this an easy process when trying to resolve this. No matter how much documentation and notifying we provided, we still ended up having to pay more than we should've. Be ready for them to have some sort of excuse or comeback to any problem you bring up to them. That's about the only thing they're good at doing. There also isn't a set in stone parking policy so have fun when other people park in front of your unit, big trucks park illegally behind people's parked cars, and cars with expired tags using your spots!! Btw there is definitely some sort of mold issue with these units and they should probably just be torn down at this rate. The AC units they have will tell you the humidity in your unit, and at one point ours reached over 70%. I'm sure I'll get some sort of automated response or apology from them but nothing they say can take away from the fact that this is the most HORRIBLE place I've ever lived at.

Still loving where we live. Been here a year and signed on for another. LOVE the pool, pickleball/ tennis courts and hammocks. Excited for the updated Smartlocks going in soon. The staff are all professional and very kind. Maintenance is handled in a timely manner. So glad we found this community. If I had to "complain" it would be that the walls are thin. You hear your neighbors and your neighbors can hear you.

Nice Townhouse Community..Variety of Exterior looks, clean spaces and playground for children

I recently had a bad experience with mice, then I called the office they sent me pest control. While I'm about to pay the rent online, I notice that there are some fees for pest control. In fact, I've never heard or seen that a tenant would pay for pest control. What the hell is this company doing? Also, they sent me an amount to pay while I pay all my rent and I proved with my bank account so, I called the corporate office (GINKO residential) last January and I spoke to a nice lady and she promised me that the regional manager would call me, but it never happened.

We’ve lived at these apartments for 7 years. Our lease is going from $1256/mo. to $1503/mo!! That is absolutely ridiculous!! That’s greed, pure and simple. We cannot afford to move, therefore we’re stuck in a non-renovated townhome with bug problems, drafty windows and doors (which were supposedly insulated!), and issues with roof leaks, etc. I’m disgusted with Gingko.