V4939VXchristinab
Google
We spent $1100 for one night expecting a luxury experience. What we got was a disaster.||First, the air conditioner was mounted in the ceiling directly above the bed, and leaked water on our heads all night long. Not a drip here or there — we were actually woken up multiple times by water hitting our faces. We called the front desk — no answer. Called the concierge — also no response. No follow-up, no apology, no service whatsoever.||The room itself? Dull, generic, and without even basic amenities. There was no bottled water, no minibar, not even a glass in the bathroom. When I called earlier to ask about water, the front desk said they would try to get the restaurant to send up two cups. Not a bottle, not a pitcher — cups. At over $1,000 a night, this is laughable.||To top it all off, the pool was closed for the entire evening due to a private event — no advance notice whatsoever. One of the key reasons we booked this hotel was to relax by the pool after traveling. Instead, it was off-limits, completely taken over, and guests were left out in the cold (literally and figuratively).||This hotel masquerades as luxury but offers nothing close to it. No hospitality, no comfort, no accountability. Absolutely not worth the money. If you’re looking for service, amenities, or even a dry pillow — look elsewhere.