Tin M.
Yelp
This is a copy of the email I sent to The Reef management on May 10, 2024 regarding our visit on May 2nd. As of September 2nd, I have received no response. This indicates the restaurant clearly does not care about guest experience, let alone guest feedback. The owner, or management, could at least respond to this review, along with the many other poor reviews, to offer guests reassurance of their commitment to an enjoyable experience, instead of simply ignoring them and relying on their ocean view to draw in more unsuspecting people.
After a couple of friends recommended your restaurant, we decided to stop by on our way up the coast for dinner. Our visit took place May 2, 2024, arriving at 6:10pm and finally leaving at 8:15pm. The following is a brief list of our experience.
1. Wait time: 10 minutes
2. Waiting to be greeted by our server: 10 minutes
3. Waiting for food: 1 hour and 10 minutes.
Our server, Cristal, took our order at 6:45pm. We ordered the fried shrimp platter, which was delivered at room temperature, not hot by any means. The other entree ordered was the lobster and shrimp risotto. It was also barely warm. The lobster tail meat and shrimp were dry and very firm. The risotto was also very overcooked. Very little of either meal was eaten.
4. During the entire time of waiting for our food, we could not get a server, let alone our own, to get drink refills.
5. We had to go search for our server to get the check so we could leave. After finding her and giving her my credit card, she decided to stop at a table to take an order from four people before bringing back the payment book, which was in her hand.
While leaving, I asked the bartender if a manager was available. She seamed confused about who to get for me. As we had already spent almost two hours in the restaurant, we decided to continue with our trip. We stopped at another restaurant later to get another meal.
Despite the wonderful view of the ocean, the service and food quality were surprisingly awful. The restaurant was clearly not very busy when we arrived, nor when we left.
We understand every place can have a bad day and just wanted to inform you of our experience to assist with improving your service and food quality.