M B.
Yelp
So... we went here because Guglhupf and Saltbox were closed. And because of the great reviews here on yelp. But so many things were wrong about the dinner and experience that we have to leave a review to warn others.
The photos here on yelo look good but the food is not. This place is priced like a high end restaurant, but the food quality is like a poor diner. The exterior is cute and the ambiance is that of a diner as well. Probably the worst thing was the rancid whipped cream in the mousse...it had a slow build, but then took my face through at least 4 different never-experienced-before expressions...wow, what an unexpected, unpleasant experience haha. then I spent 15 minutes trying to get the aftertaste to go away. It still lingers even now, as I type this to you. not good. very bad.
I don't know, though, beyond the mediocre food, maybe it was the service that was second worst. Our waiter, a young gentleman, was very nice, but such a novice. We did like his friendly demeanor and positive attitude. We didn't like how he didn't listen to us, didn't understand things, mixed things up and just was not a good waiter as specified below.
For example,
1. he sat us and did not give us menus. My daughter eventually had to go and get them from the stand.
After taking our order, he sid not take the menus. So she had to return them to the stand. So odd. haha
2. He could not describe the dishes, didn't have an understanding of the menu. What some of the words meant, no there's no okra in the dish we are asking you about.
3. He forgot the cheese plate we ordered with our Caesar salad for an appetizer.
4. He brought out the food without clearing any of our dirty plates beforehand. There was nowhere to out the nee food, and he just stood there with the food plates as we wondered what to do with the old, scrambled to get them.
5. Even though he double-checked which 3 desserts we ordered, he still brought us the key lime pie instead of the cheesecake.
6. When we sent the mousse back (because of the spoiled milk in the whipped cream) and asked him ti take it off the bill, he tried to bring us another. When I explained to him that the whole batch would be bad and that he couldn't serve this to other people, he didn't seem to be able to process the concept. He left the mousse there for us and my daughter was brave enough to try it and yes it was definitely also spoiled. I am not talking a little bit spoiled...spoiled like a memory you will not forget.
7. He didn't seem like a new employee. More like someone who just doesn't have the capacity to be a competent waiter.
So this sounds like the negative review is all about him, but if the food had really been good, we may have returned in the future, even if the server were inept. But every dish had a problem and was not good.
Sounds like an amazing meal, right?
nooo, it just wasn't. so many different things were wrong.
maybe the salad and the cheese plate were the best, also the chicken marsala was good, as was the truffle carbonara, but not the mushrooms they had to substitute in for the truffles because somehow truffles are out of season but they have it on their seasonal menu
the shrimp were overcooked and the garlic flavor you expect was just not there
the salmon was requested as medium rare but was overcooked, and the gnocchi had raw apples in it with cooked mushrooms. the trio just did not go well together.
the dal was good but very small for am entree
the red velvet cake was just not at all good.
the cheese plate we did like the cheeses and the olives, but it came with just a few tiny pieces of bread and the toasted almonds were not fresh, were old.
it should be call The Defectory instead if the Refectory.
Oh, I forgot about the soup!! They were out of the leek soup, so we got the chicken and dumplings soup---and--I kid you not--there was not a single chicken or dumpling in it! And it didn't taste like chicken and dumplings. We even asked the waiter if he was sure it was chicken and dumplings soup and he said yes and brought us more--and it had one corner of a dumpling in it. like the size if a nickel.
The restaurant was mostly empty on a Saturday night at 7pm.