Gigi C.
Yelp
To Whom It May Concern,
I am writing to share feedback regarding my recent visit to Ponte Winery on May 18, 2025. As a loyal patron of over 15 years, I have always cherished the exceptional service and welcoming atmosphere that have made Ponte a destination I proudly recommend to others. Unfortunately, my most recent experience did not reflect the high standards I have come to associate with your establishment.
I arrived at 10:30 a.m. with my party, specifically to secure seating in an area I was told was available on a first-come, first-served basis. However, upon arrival, we were met with resistance from the hostess, who stated that the area had already been reserved. When I inquired how a first-come, first-served area could be reserved, she was unable to provide a clear answer. Eventually, we were permitted to sit in the area, but the hostess's demeanor was unwelcoming and contrary to the warm hospitality Ponte is known for.
Further, when I requested an additional table, our server, Ashlee, who was absolutely wonderful and the highlight of our visit--suggested that I make a same-day reservation to accommodate our growing party. I proceeded to do so, only to be told by the same hostess that Ponte does not allow same-day reservations. Her unwillingness to assist and consistently curt attitude diminished the experience for everyone in our group.
To compound matters, when I spoke with the manager, I was surprised and disheartened by the comment suggesting we not treat the space "like a porch" or occupy "too much space." It was not only dismissive, but also felt misaligned with the values and hospitality that have always made Ponte feel like a second home.
This experience was deeply disappointing, particularly given the length of time I have supported and celebrated special occasions at your winery. Several members of our group, including Ponte members, left questioning the value of their membership due to the tone and treatment we received.
I would appreciate a response regarding this incident, especially for clarification on whether same-day reservations are permitted, and to better understand where this miscommunication may have occurred. More importantly, I hope this feedback serves as a constructive reminder of the importance of consistent and gracious service, particularly for your most loyal patrons.
Thank you for your time and attention. I sincerely hope to continue enjoying Ponte as I have for the past 15 years and look forward to your response.