Risa
Google
I purchased Oborozuki rice, but the quality was disappointing. It did not have the texture or taste of proper white rice.
I contacted the seller and requested a return. They responded by saying they would send me “100% white rice” the next day. However, the replacement I received was the same quality as the original. There was no improvement at all.
I now have multiple bags of this rice, all of which are unpleasant to eat, and I honestly do not know what to do with them. I have been buying this rice for about four and a half years, but the quality has clearly declined. At this point, it is no different from the rice sold at H Mart.
I am very disappointed, not only with the product but also with how this issue was handled.
Even if you file a complaint, you will not get a refund. They simply send the same product again instead of resolving the issue.
Of course he didn’t give me any email and call. 1/11/2026