Madison L.
Yelp
Where to begin..called and made a reservation but took us over an hour to actually be seated. Then another 30+ minutes to receive our appetizers, which we immediately ordered upon being seated. Place is not that big, but with limited help and a tiny kitchen every single table we were seated near either complained or had to call the waitress over to see what the holdup was. Waitress never came over to see how we were doing, never even came by our area consistently.
Place had a very strong chlorine smell, dirty napkins littered the floor. Not the cleanest place. While I understand it was a "busy" night since the theater let out, it was not overly crowded by any means so you would expect they would be able to handle all their tables. They clearly can't handle the amount of tables they have in the restaurant after our wait for appetizers, our entrees took equally as long.
The food itself was just OK- pretty standard fare, an expansive menu with lots of specials but overall food was nothing to write home about. If it was, I would consider giving them another chance. But the mediocre food was the final straw, everything was a little bland, or burnt, or simply not cooked right. Shrimp were half-peeled, some with the shell still on. At that point, it was close to two hours after our initial reservation so we all gobbled what we could. Bread itself was stale, soggy. Drinks flat and water not refilled.
Waitress and hostess were very sweet, clearly overworked. The manager was not at the restaurant when we inquired. But overall management at this place is severely lacking and not functional- no one offered us a round of drinks, or a free appetizer, or simply a heartfelt apology. Things happen- tables take too long, a late dinner rush- but the lack of managerial handling when you know a party has been waiting so long to sit and eat is kind of unacceptable. We really wanted to give this place a shot, but unfortunately we won't be returning.