The Ritz-Carlton, Kuala Lumpur

202509 I stayed at this hotel for two nights, and it was such a great experience. From the moment I walked into the lobby, I could feel how warm and professional the staff were. Since my booking included Club Lounge access, one of the staff kindly took me to a special counter in the Club building for check-in. Everything was explained clearly, and I was even upgraded to an Executive Suite, which made me really happy. During my stay, I received a sweet welcome card and some nice treats. The room was always clean, and the housekeeping and turndown service were both excellent. The bathroom with white marble looked elegant, and the bed was super comfortable. I also tried their spa, which was amazing and helped me relax after a few busy travel days. Overall, everything was wonderful. I truly enjoyed my stay here and would love to come back again.

Absolutely fabulous 5 days at The Ritz-Carlton Kuala Lumpur as part of a longer visit to Malaysia. We stayed in a club room with associated benefits. The room was spotless.. housekeeping was to a very high standard. The club lounge was lovely..we preferred to eat breakfast there instead of the main buffet restaurant as it was much quieter. Evening drinks and canapes were such a nice way to start the evening. However, the real gems were the lounge staff... honestly faultless. Everyone is so kind and friendly, they remembered the drinks we liked and were a welcome sight after a hectic day in the city. I will say that some guests were particularly awkward but the guys dealt with them with such professionalism and a calm manner...their training really shone through. They really do need to be commended for the way they carry the Ritz-Carlton name. Most definitely will be back on our next visit to KL

This centrally located hotel will give you the global Ritz experience-dark woods, old world luxury, attentive service and a sense of exclusivity. Many of the rooms are suite style and offer generous space and amenities. I had access to the Club entrance and lounge which is a nice touch. Much quieter and with a lovely breakfast, high tea and evening cocktail hour. I do think the hotel could use with a bit of a refresh (including perhaps a larger and nicer bar experience) but it’s still good value for money and a nice place to stay for fans of the Ritz/Marriott.

I haven't stayed here yet but go here often to the lobby lounge for the pies (vegetarian and chicken) and also had afternoon tea once. The Ritz is very good as expected and the service is excellent. The cakes and blue lagoon drink are good. Its a quite place to relax and get away from the bustling city outside.

Hands down, one the best hotel experiences I have had! Excellent spacious clean and we'll furnished rooms. The breakfast buffet is phenomenal - such great food and variety! The workers are so sweet and accommodating Walking distance to the malls with a tunnel

I want to write this review for the fine service and outstanding experience I had with the staff members of the Lobby Lounge today under the guidance of MrSiva. I booked a high tea last week and the process was seamless and stress free. The booking was made and the tea excellent. Everyone was very nice and welcoming, but even more impressive was the service. The staff who were Siva, Razif, Rohaya, Maria and Chen were nothing short of flawless. The evening was a true pleasure and we enjoyed our time thoroughly. Thank you we will certainly be back. You took care of us very well.

The service has been on the highest level, the rooms are very spacious and beautifully decorated in colonial style that I adore. The breakfast had so many wonderful dishes. The location is top as well, literally one minute away from Pavilion. I will be back definitely! The health club was good too, I often encounter problems with how things work in the gym or recovery areas even in 5* hotels but here everything worked perfectly. 💯 Thank you for the best service and care during my stay.

The Good?|LOCATION - 5/5|Located at the back of Bukit Bintang Walk (extremely chaotic and busy street). Super convenient, walk to Bukit Bintang Walk via the indoor connected hallway between the hotel and Starhill mall. I like it that we would not be slammed with people in front of the hotel while waiting for our private hire transports.|The area around the hotel was quiet and peaceful compared to those hotels off Bukit Bintang Walk.||The Bad?|SERVICE 2/5|Super mediocre and was shocked this property is a Ritz-Carlton. I emailed the concierge weeks before our visit, told them it was a weekend trip to celebrate our sis' birthday. The head concierge replied my email and asked what I wanted in the most condescending way. Again, shocked that this was the head concierge representing the Ritz-Carlton. I then replied that when a certain Conrad knew a trip was for my birthday, the concierge there made suggestions of where I could eat and what to do. Even suggested to prepare me a small cake. The same concierge then "suggested" a list of fine restaurants with a number of restaurants located inside the hotel. It was clearly a "cut & paste" effort on their part, since the "list" mentioned I had asked them to suggest a few bars, which I did not.||So "luckily" they tried to put in an effort to do something nice. After we checked in and arrived at the suite, we saw staffs inside our suite. It was weird for us to walk into the suite with the staffs trying to blow balloons and decorate the dining room area.||On the table was also a very very tiny cake which was poorly made. Still, for that effort, I bumped the service rating from a 0 to 2. It was almost unbearable knowing the Ritz-Carlton in Kuala Lumpur was more like a 3-4 star property.||SUITE 3/5|The suite was humongous! There was a dining area, a living room, a kitchen (with refrigerator, dish washer, microwave, oven and stove. The appliances were very mid), two bedrooms, three bathrooms and one study room. The is a powder room outside the master bathroom.|Dented trash bin in the kitchen, damaged mirror, the door knobs in the closets were all crookedly assembled and in bad shaped, with the furnishings looked so old throughout the suite. The entire suite desperately in need of an overhaul. A major overhaul! Again, we were shocked this was a Ritz-Carlton property.|So that was my take of our weekend stay at the Ritz Carlton Kuala Lumpur! Extremely disappointing!||PS. This is an overdue review. Date of stay: July 26-29, 2024

I booked a lovely suite here for my best friend's wedding, and it was absolutely beautiful! I stayed for 10 nights, and it cost just under $900--a great deal for such a luxurious 5-star hotel. The suite was immaculate, and I especially loved the modern design of the bathroom. The breakfast was impressive, offering authentic Malaysian dishes alongside a small selection of American options. A charming touch was the daily note cards with quotes and chocolates, which made the stay feel extra special. However, I did find the staff to be less friendly and accommodating than expected, which was a bit disappointing. Highly recommend staying here!

The Good ? LOCATION - 5/5 Located at the back of Bukit Bintang Walk (extremely chaotic and busy street). Super convenient, walk to Bukit Bintang Walk via the indoor connected hallway between the hotel and Starhill mall. I like it that we would not be slammed with people in front of the hotel while waiting for our private hire transports. The area around the hotel was quiet and peaceful compared to those hotels off Bukit Bintang Walk. The Bad? SERVICE 2/5 Super mediocre and was shocked this property is a Ritz-Carlton. I emailed the concierge weeks before our visit, told them it was a weekend trip to celebrate our sis' birthday. The head concierge replied my email and asked what I wanted in the most condescending way. Again, shocked that this was the head concierge representing the Ritz-Carlton. I then replied that when a certain Conrad knew a trip was for my birthday, the concierge there made suggestions of where I could eat and what to do. Even suggested to prepare me a small cake. The same concierge then "suggested" a list of fine restaurants with a number of restaurants located inside the hotel. It was clearly a "cut & paste" effort on their part, since the "list" mentioned I had asked them to suggest a few bars, which I did not. So "luckily" they tried to put in an effort to do something nice. After we checked in and arrived at the suite, we saw staffs inside our suite. It was weird for us to walk into the suite with the staffs trying to blow balloons and decorate the dining room area. On the table was also a very very tiny cake which was poorly made. Still, for that effort, I bumped the service rating from a 0 to 2. It was almost unbearable knowing the Ritz-Carlton in Kuala Lumpur was more like a 3-4 star property. SUITE 3/5 The suite was humongous! There was a dining area, a living room, a kitchen (with refrigerator, dish washer, microwave, oven and stove. The appliances were very mid), two bedrooms, three bathrooms and one study room. The is a powder room outside the master bathroom. Dented trash bin in the kitchen, damaged mirror, the door knobs in the closets were all crookedly assembled and in bad shaped, with the furnishings looked so old throughout the suite. The entire suite desperately in need of an overhaul. A major overhaul! Again, we were shocked this was a Ritz-Carlton property. So that was my take of our weekend stay at the Ritz Carlton Kuala Lumpur! Extremely disappointing!

It was a beautiful hotel and the staff were amazing. I was more bothered by the Marriott rewards program and how if you don't book on my website anymore this state doesn't count as one of your nights even though you paid the property money.

Welcome to The Ritz! Absolutely gorgeous stay at this wonderful hotel. The service was impeccable and we were welcomed at every instant. We had chocolates waiting for us in our room, and brownies at the end of each night. The best was so comfortable, I slept like a baby. The bathroom was one of the best I've ever had in a hotel. All marble with indulgent toiletries that made me smell of subtle flowers. Each night I had a hot bath with the pink salts. Definitely a must stay place in Kula Lumpur.

Traveled alone for 4 nights in September, king bed with club access. I picked the Ritz because it was a good deal for a luxury hotel here (under USD$200/night). The hotel was older compared to others, but I found it to be classic lux and well appointed. The slight premium for lounge access was well worth it. I ate breakfast and dinner here everyday, spending about 8 hrs during the day on tour and exploring the city, but coming back to chill and relax. They had a good spread and choice of foods for a lounge, and service was attentive. Also, since I had booked club access, I received 20% discount off spa service. I was able to get 3 hours of treatment for USD$150. Score. I will say that housekeeping was a little spotty in terms of showing up, once missing morning service and once missing turndown. Overall I am pleased with my choice.

we book a huge room on floor 19 it was amazing, luxury - the best hotel room I've been to. Free icy poles at the pool. Free wife free gym the breakfast buffet was out of this world. Lavish, luxurious would and super cheap (I am Aussie and Malaysia is very cheap) would 1000% reccomend

Nope. Do not go there. Rented a suite, but was smelling so bad that we asked to be placed into another suite. They agreed, and sprayed perfume everywhere in the new suite before giving us the key to hide the smell. After a few hours, as we expected, the new suite started to become smelly as well. We left the hotel early and they did not even asked why. They know their hotel is crap and they hope people will endure the smell. Very well located though.

The Ritz Carlton KL is stylishly appointed hotel, in keeeping with the Ritz Carlton luxury brand. Fresh flowers, rich furnishings and attentive guest services will be hallmarks of your stay. Executive club access was a highlight for me. Offerings included breakfast, light lunch, afternoon tea and cocktail hour (paired with food from 6pm). The pastries were a particular standout at all food services. At breakfast (on level 1), the pecan pie was sublimely dense. The breakfast doughnuts, decadent! Likewise, at cocktail hour I was sure to sample each type of carefully constructed cake that was made available. Luckily, the gym is also well appointed. A great facility with modern equipment that is ideal for working off the calories. The hotel room was stylish and spacious and included the most comfortable bed. Of course, this is something that you would expect from a hotel of the caliber. A special thank you to Palerma of the executive lounge. Palerma's pragmatic travel advice, good humour and candour were appreciated.

Known locally as "the Obama Hotel", we stayed here twice during a recent trip to Malaysia. The overall stay was good, but the facilities were not exactly ritzy...although the noisy round the clock construction will probably help that situation. We were also turned off by the hotel staff actively scamming guests seeking taxis downstairs. Let them arrange a taxi for you and expect to pay 400% the fair price. Fortunately, we were able to use Uber most of the time. We did enjoy the restaurant Li Yen and received great service from the concierge. Room service was below average. Stayed January 2016, traveled on business

After our recent stay at the Ritz Carlton Kuala Lumpur it would be hard to overstate the warm hospitality and unsurpassed service extended to us. The hotel's location is at once central to restaurants, shopping and attractions, yet on a calm street. The graciousness of the staff, quality of the food and facility pleased at every turn. The ambiance even benefitted from a variety of musical styles performed throughout our stay. From the moment we arrived Segar listened carefully to our requests, responded in every case with multiple clever options and completed each arrangement quickly and professionally. He always followed up to ensure our satisfaction. Anya further anticipated all our needs and made paramount her interest in every aspect of our stay. It was as if we were guests of a familiar host. Her personal touches will remain with us as part of our indelible memories of Malaysian warmth and welcome. Not to be missed!

Nice hotel, it is after all a Ritz-Carlton. For some reason I got upgraded to a 3 room suite that has more square feet than my house. The staff is very attentive and respectful and truly make you feel special when you're either on an elevator, in the lobby or coming in the front door. The gym was well equipped and was always clean. A few complaints though: It had a rather limited amount of dinner offerings...especially for the Western traveler. As far as RC's go (I've stayed in 3 now) this one wasn't really on par with other Ritz-Carltons.

I like this ritz. It is affordable by American standards. I like how they brought brownies to our room. The Uber always went to the Residences instead of the hotel though. Overall good experience.

Coming here for high tea, the setting here is an antique bohemian type which is really nice and cosy. When choosing the type of tea, they will bring out a trolley of tea and allow you to smell the type of tea to know your preference before ordering. The waiter actually asked what type of tea you would like and recommends you the tea accordingly. The tea also has a fire underneath the pot to keep it warm and the attentive waiters comes to check on whether the tea needs refilling. However the high tea set for a 5 star is rather boring and disappointing as they give normal scones which doesn't have a very good texture and just plain old sandwiches and cakes, nothing to differentiate them from the rest. Reservation can be made easily as not many people go there and I would recommend going there only for the tea but not for the pastries.

Stayed at this Ritz and our experience was great, staff was very friendly, room service was excellent, they have a kids room near pool side where you can also book an activity for your kids, but for that prior appointment has to be made mean while the parents can have a good swim or use gym and enjoy their time, food was very good. Over all I would rate this place 5 out of 5.

Place is quite in a center commercial area like other RC hotels. Standard wifi is slow. With the new interior, it's hard to find some facilities.