The Ritz-Carlton, Kuala Lumpur

Had a great and wonderful experience staying at Ritz Carlton Kuala Lumpur. As a family of 3, we travel always to Kuala Lumpur twice or 3 times a year and try out various hotel . This time from the 21 - 24 Feb 2025, we decided to return back to Ritz after more than 10 yrs.. the room is much bigger and better especially we love the lay out. The hotel service team from entering the hotel, Check in and till having meal at the Cobalt restaurant has been a wonderful experiences..Very professional and welcoming. The restaurant team was awesome in every word you could have imagined:) Love the way they make sure that you are comfortable and well attended too. Like to shout out to Maksud and everyone from the breakfast team for providing a wonderful experience to us all. Well done Ritz- Carlton Kuala Lumpur:)

Rooms may be somewhat dated, but they are quite well maintained. My family and I stayed here for 3 nights and we enjoyed ourselves entirely. There is a small kids club with an activity available in the late afternoon as a drop in. otherwise, the playroom is decent to keep very young children occupied for a short time. The pool is quite deep (approx 1.4m), so my children had to be fully accompanied with adult and float on all the time. The pool service is great with attentive service. We were promptly served with refreshments and cut fruits. There were also popsicles available. Breakfast spread was also superb.

We had an excellent experience at the Ritz Carlton in Kuala Lumpur. We were there for a family wedding and the staff went out of their way to make my family feel as comfortable as possible. The rooms were well maintained and on the day of the wedding, the dry cleaning service was very responsive and efficient. The waiters for the wedding also went out of their way to make sure the wedding went as smoothly as possible. ||We also had breakfast included which I would highly recommend. The manager in charge of the breakfast service and the staff including Nilofer and Arjun did their best to support my family including elder members of my family who needed more assistance. ||All in, we really enjoyed our time at the Ritz Carlton and would definitely stay there again on holiday and would also highly recommend it as a wedding venue.

Ritz Carlton is a long standing name in hospitality industry. Ritz Carlton Kuala Lumpur is a nice place to stay. It has that retro vibe of the 80’s and 90’s. The amenities are great and staff all around were extremely friendly and polite. Breakfast was delicious with very generous meals and a great variety of east meets west. Perfect! The location of the hotel is its main advantage if you wanna enjoy shopping and eateries of the Pavilion Malls or just take a walk in the crowded streets of Bukit Bintang. We will certainly come back.

Stayed in Club room but was totally disappointed with the rude service of the staff. Club Lounge is not impressive. Room is dated. Even 4 star hotels can do much better. This hotel has passed its former glory. What a shame to carry the Ritz Carlton name. A waste of time to have stayed here.

Stayed for 3 days. Great Hotel. Excellent service, well furnished large rooms. Staff attention, courtesy and promptness is a stand out feature. Well located in the puzzling downtown area of Bukit Bintang, with the famous pavilion mall just round the corner. Need to improve on breakfast spread and food quality. But overall, very satisfied with my stay.

We stayed at the executive king room which is spacious. The room is clean. The hotel itself definitely needs an upgrade. The decor and the maintenance has much room for improvement. The wall of the corridor leading to the room are scratched and looks poorly maintained, with dirt marks or scratches on. Staff is nice, offering birthday cake to me on my birthday. The housekeeping staff are a bit slow when we rang to request extra towels and another time for pillows. The pillows and bedding are too soft for us, and we requested for two firmer pillows but again the pillows provided were soft. We gave up. We had been to other 5 stars hotel which would provide different firm level pillows in the room. Maybe the hotel can consider this. The breakfast is okay, with limited choices of food given it’s a five star hotel. The location of the hotel is excellent. Overall speaking, the hotel needs an upgrade to live up to the par of a five star hotel. The staff is nice and helpful.

World class, beautifully run hotel. The staff in particular get special mention; first rate service, friendly, can't help you enough, really lovey. The hotel is beautifully maintained and staffed. You don't have to look long for assistance. The hotel is attached by corridor to the neighbouring malls. You don't have to go outside in the heat or rain - really wonderful. It's also a 10 minute walk to KLCC, the central park in the heart of the city. The hotel pool is beautiful. It's partially covered, again heat and rain, so you can sit outside regardless of the weather. I would definitely return here if I'm lucky enough to visit KL again.

I booked a lovely suite here for my best friend's wedding, and it was absolutely beautiful! I stayed for 10 nights, and it cost just under $900--a great deal for such a luxurious 5-star hotel. The suite was immaculate, and I especially loved the modern design of the bathroom. The breakfast was impressive, offering authentic Malaysian dishes alongside a small selection of American options. A charming touch was the daily note cards with quotes and chocolates, which made the stay feel extra special. However, I did find the staff to be less friendly and accommodating than expected, which was a bit disappointing. Highly recommend staying here!

The Good ? LOCATION - 5/5 Located at the back of Bukit Bintang Walk (extremely chaotic and busy street). Super convenient, walk to Bukit Bintang Walk via the indoor connected hallway between the hotel and Starhill mall. I like it that we would not be slammed with people in front of the hotel while waiting for our private hire transports. The area around the hotel was quiet and peaceful compared to those hotels off Bukit Bintang Walk. The Bad? SERVICE 2/5 Super mediocre and was shocked this property is a Ritz-Carlton. I emailed the concierge weeks before our visit, told them it was a weekend trip to celebrate our sis' birthday. The head concierge replied my email and asked what I wanted in the most condescending way. Again, shocked that this was the head concierge representing the Ritz-Carlton. I then replied that when a certain Conrad knew a trip was for my birthday, the concierge there made suggestions of where I could eat and what to do. Even suggested to prepare me a small cake. The same concierge then "suggested" a list of fine restaurants with a number of restaurants located inside the hotel. It was clearly a "cut & paste" effort on their part, since the "list" mentioned I had asked them to suggest a few bars, which I did not. So "luckily" they tried to put in an effort to do something nice. After we checked in and arrived at the suite, we saw staffs inside our suite. It was weird for us to walk into the suite with the staffs trying to blow balloons and decorate the dining room area. On the table was also a very very tiny cake which was poorly made. Still, for that effort, I bumped the service rating from a 0 to 2. It was almost unbearable knowing the Ritz-Carlton in Kuala Lumpur was more like a 3-4 star property. SUITE 3/5 The suite was humongous! There was a dining area, a living room, a kitchen (with refrigerator, dish washer, microwave, oven and stove. The appliances were very mid), two bedrooms, three bathrooms and one study room. The is a powder room outside the master bathroom. Dented trash bin in the kitchen, damaged mirror, the door knobs in the closets were all crookedly assembled and in bad shaped, with the furnishings looked so old throughout the suite. The entire suite desperately in need of an overhaul. A major overhaul! Again, we were shocked this was a Ritz-Carlton property. So that was my take of our weekend stay at the Ritz Carlton Kuala Lumpur! Extremely disappointing!

It was a beautiful hotel and the staff were amazing. I was more bothered by the Marriott rewards program and how if you don't book on my website anymore this state doesn't count as one of your nights even though you paid the property money.

Welcome to The Ritz! Absolutely gorgeous stay at this wonderful hotel. The service was impeccable and we were welcomed at every instant. We had chocolates waiting for us in our room, and brownies at the end of each night. The best was so comfortable, I slept like a baby. The bathroom was one of the best I've ever had in a hotel. All marble with indulgent toiletries that made me smell of subtle flowers. Each night I had a hot bath with the pink salts. Definitely a must stay place in Kula Lumpur.

Traveled alone for 4 nights in September, king bed with club access. I picked the Ritz because it was a good deal for a luxury hotel here (under USD$200/night). The hotel was older compared to others, but I found it to be classic lux and well appointed. The slight premium for lounge access was well worth it. I ate breakfast and dinner here everyday, spending about 8 hrs during the day on tour and exploring the city, but coming back to chill and relax. They had a good spread and choice of foods for a lounge, and service was attentive. Also, since I had booked club access, I received 20% discount off spa service. I was able to get 3 hours of treatment for USD$150. Score. I will say that housekeeping was a little spotty in terms of showing up, once missing morning service and once missing turndown. Overall I am pleased with my choice.

we book a huge room on floor 19 it was amazing, luxury - the best hotel room I've been to. Free icy poles at the pool. Free wife free gym the breakfast buffet was out of this world. Lavish, luxurious would and super cheap (I am Aussie and Malaysia is very cheap) would 1000% reccomend

Nope. Do not go there. Rented a suite, but was smelling so bad that we asked to be placed into another suite. They agreed, and sprayed perfume everywhere in the new suite before giving us the key to hide the smell. After a few hours, as we expected, the new suite started to become smelly as well. We left the hotel early and they did not even asked why. They know their hotel is crap and they hope people will endure the smell. Very well located though.

The Ritz Carlton KL is stylishly appointed hotel, in keeeping with the Ritz Carlton luxury brand. Fresh flowers, rich furnishings and attentive guest services will be hallmarks of your stay. Executive club access was a highlight for me. Offerings included breakfast, light lunch, afternoon tea and cocktail hour (paired with food from 6pm). The pastries were a particular standout at all food services. At breakfast (on level 1), the pecan pie was sublimely dense. The breakfast doughnuts, decadent! Likewise, at cocktail hour I was sure to sample each type of carefully constructed cake that was made available. Luckily, the gym is also well appointed. A great facility with modern equipment that is ideal for working off the calories. The hotel room was stylish and spacious and included the most comfortable bed. Of course, this is something that you would expect from a hotel of the caliber. A special thank you to Palerma of the executive lounge. Palerma's pragmatic travel advice, good humour and candour were appreciated.

Known locally as "the Obama Hotel", we stayed here twice during a recent trip to Malaysia. The overall stay was good, but the facilities were not exactly ritzy...although the noisy round the clock construction will probably help that situation. We were also turned off by the hotel staff actively scamming guests seeking taxis downstairs. Let them arrange a taxi for you and expect to pay 400% the fair price. Fortunately, we were able to use Uber most of the time. We did enjoy the restaurant Li Yen and received great service from the concierge. Room service was below average. Stayed January 2016, traveled on business

After our recent stay at the Ritz Carlton Kuala Lumpur it would be hard to overstate the warm hospitality and unsurpassed service extended to us. The hotel's location is at once central to restaurants, shopping and attractions, yet on a calm street. The graciousness of the staff, quality of the food and facility pleased at every turn. The ambiance even benefitted from a variety of musical styles performed throughout our stay. From the moment we arrived Segar listened carefully to our requests, responded in every case with multiple clever options and completed each arrangement quickly and professionally. He always followed up to ensure our satisfaction. Anya further anticipated all our needs and made paramount her interest in every aspect of our stay. It was as if we were guests of a familiar host. Her personal touches will remain with us as part of our indelible memories of Malaysian warmth and welcome. Not to be missed!

Nice hotel, it is after all a Ritz-Carlton. For some reason I got upgraded to a 3 room suite that has more square feet than my house. The staff is very attentive and respectful and truly make you feel special when you're either on an elevator, in the lobby or coming in the front door. The gym was well equipped and was always clean. A few complaints though: It had a rather limited amount of dinner offerings...especially for the Western traveler. As far as RC's go (I've stayed in 3 now) this one wasn't really on par with other Ritz-Carltons.

I like this ritz. It is affordable by American standards. I like how they brought brownies to our room. The Uber always went to the Residences instead of the hotel though. Overall good experience.

Coming here for high tea, the setting here is an antique bohemian type which is really nice and cosy. When choosing the type of tea, they will bring out a trolley of tea and allow you to smell the type of tea to know your preference before ordering. The waiter actually asked what type of tea you would like and recommends you the tea accordingly. The tea also has a fire underneath the pot to keep it warm and the attentive waiters comes to check on whether the tea needs refilling. However the high tea set for a 5 star is rather boring and disappointing as they give normal scones which doesn't have a very good texture and just plain old sandwiches and cakes, nothing to differentiate them from the rest. Reservation can be made easily as not many people go there and I would recommend going there only for the tea but not for the pastries.

Stayed at this Ritz and our experience was great, staff was very friendly, room service was excellent, they have a kids room near pool side where you can also book an activity for your kids, but for that prior appointment has to be made mean while the parents can have a good swim or use gym and enjoy their time, food was very good. Over all I would rate this place 5 out of 5.

Place is quite in a center commercial area like other RC hotels. Standard wifi is slow. With the new interior, it's hard to find some facilities.