The Ritz-Carlton, Pentagon City

A Masterclass in Hospitality – Ritz-Carlton Pentagon City From the moment I walked into the Ritz-Carlton Pentagon City, I felt like I was in the hands of professionals who genuinely care. The staff here aren’t just friendly — they’re world class. Every interaction, from the front desk to housekeeping to room service, was warm, thoughtful, and seamless. The property itself is beautiful and immaculately maintained, but it’s the people that make it special. There’s an ease and polish to the service here that’s rare — anticipatory, gracious, and never overdone. You can feel the pride they take in getting it right. The rooms are spotless and well-appointed, with a great balance of comfort and quiet luxury. And while this Ritz doesn’t have a full spa, the wellness facilities (steam room, sauna, and gym) are elevated and well-cared-for — a calm space to recharge. Being connected to the mall and so close to the city made things effortless, but the hotel itself feels like its own peaceful retreat. If you’re considering a stay in D.C., I can’t recommend this property enough. It’s not just a hotel — it’s an experience in how hospitality should be done. I’ll absolutely be back.

I stayed here recently for a family wedding, and I loved it. ||Service -- I believe it was Hannah who checked me in if my memory is correct. She was excellent! The bell and valet staff were also friendly and attentive, helping me get a taxi when my Uber canceled in route, telling me I could wait inside while wearing my evening dress for the wedding shuttle and they would come get me when it arrived, holding the front doors open for us each time, etc. The housekeeping staffer who cleaned by room was the BEST housekeeper I've ever had in many years of travel. (She left a card, but I don't want to use her whole name on here for her security -- initials are GG, in case management wants to recognize her.) She made sure to get a broken hook in the bathroom repaired, organized all my wires with my chargers and computers, hung up my evening dresses for me -- THE BEST. We ordered room service while getting ready with the mother of the groom and that experience was wonderful, too. ||Location -- attached to a thriving mall with great stores. In a very walkable area.||Room -- well appointed, and I love turndown service with the chocolates. Great fluffy Ritz-Carlton bed. I slept well! ||Bar/restaurant -- we had some late night cocktails there post-wedding and the management let us have our fun as a group without being stodgy. Thank you! ||I would definitely stay here again if in the area and the price is right again (and the price wasn't that bad for the quality of this hotel, honestly).

Exceptional Service at The Ritz-Carlton, Pentagon City From the moment we arrived at The Ritz-Carlton, Pentagon City, the service was absolutely flawless. Every staff member we encountered went above and beyond to make us feel welcomed, comfortable, and truly valued. Their attention to detail, warm hospitality, and genuine care made our stay unforgettable. A special thank you to Solomon, who truly stood out with his exceptional service and kindness. He made our experience even more memorable with his professionalism and personal touch.

We booked a one-night staycation at The Ritz-Carlton, Potomac to celebrate our anniversary, and the experience was nothing short of exceptional. When we checked out, I told the staff — this is now my go-to hotel. I've stayed at many 4- and 5-star properties, but time and again, the Ritz delivers the most consistent and memorable experiences.||From the moment we arrived, the attention to detail was unmatched. Every staff member used our name and greeted us with genuine warmth and enthusiasm. They made us feel like we were celebrities. Waiting in our room was a chilled bottle of Prosecco, a beautifully arranged cheese platter, and a handwritten note from the staff — thoughtful touches that truly made us feel celebrated.||One moment that really stood out: we stepped out briefly and returned to find the turndown service had already been done — drapes closed, soft lighting, and the room perfectly prepared for the evening. It was completely unexpected and incredibly thoughtful.||I’ll admit, I was initially unsure about the location being connected to the mall, but it ended up being perfect. It’s convenient, with great shopping and dining options, and D.C. is just across the river. Once you're inside the hotel, you completely forget you're near a mall. The property is elegant, the rooms are spacious, spotless, and beautifully designed.||We absolutely loved our stay and are already planning to return for a longer visit. Thank you, Ritz-Carlton, for making our anniversary so special.

I recently visited the Ritz Carlton Pentagon city for a work event||After coming in late on a delayed flight, I felt extremely welcomed by Hanan who was a guest experience associate. ||Throughout the day, all the employees were always warm and helpful and always remembered me by name, which was a great touch. I also want to recognize Khan who also made a memorable experience. ||They were also just small touches like water bottles always available near the front desk great housekeeping, and good food options. ||I will definitely return to this hotel instead of my usual Marriott Gateway nearby.

This hotel was immaculate, my first stay at The Ritz Carlton and everything was amazing. Rooms were great, clean and the front desk offered cold water right at check in. Just after checking out the room I went to their wonderful gym that offered new machines, cold water and cold towels ALL COMPLIMENTARY!!! Would recommend

There's a reason I keep coming back. My other reviews are about the property which is great. The service continues to be top notch. From checkin to leaving, the front desk and all staff i met were polite and made me feel welcome. I discovered a safe in the closet this time. Small and uses a key. This is my go to hotel when staying slightly out of DC.

Two adults and one child attended the Cherry Blossom Tea at Sante . It was delightful! The food was artistic, beautiful and delicious. The child received a teddy bear in a blossom decorated kimono-type jacket. The teas were flavorful and plentiful. Service was excellent. Although the atmosphere did not have a high tea ambiance, the room was quiet enough for easy conversation. It is a dark room, but not depressingly so. I would gladly repeat the experience. Pricey, but worth it.

Always love the Ritz! Attentive, caring staff, relentless ensuring a great stay! From the valet, concierge, to room service and beyond. I am determined to praise the attentive room clean up crew for attention to detail and cleanliness. These wonderful folks do not skip a beat. One feels right at home with a staff as detailed as they are. Day or night, the hotel staff remains relentless in welcoming their guests home. Thank you for numerous, wonderful experiences during my short stay "at home". You guys remain way up there, and set the bar real high. I will definitely be back again soon! - Nash A.

Old hotel, poorly maintained, with NO FURNITURE. This hotel barely deserves to be called a Ritz Carlton. First impression is bad due to the doormen. Arrived via taxi, and they barely looked at me. Stood around taking to themselves and did not move to open the door and greet me politely, as they should have. Lobby and bar area is extremely sparse, but I understand the hotel occupies a small square footage. Front desk staff were polite and efficient. Bar and restaurant were "OK" The real travesty was the room itself. Staying both in a standard room and then a month later on the "club floor" this hotel has removed most of the furniture! There is no dresser underneath the television where there used to be, leaving a bizarre empty area in the room and no place to unpack clothing. Also there is a small nook inside the room entryway where there should be a console table and flower vase, etc. and also a place to set your keys and purse upon coming into the room -- all furniture has been removed from this area as well. It makes the room impractical for even one business traveler with a week's luggage, and impossible for a couple to "unpack" into the couple remaining side table drawers. You literally have more drawer space and console table space in a Fairfield Inn. As for the room, the maintenance is lacking and the hotel is very old and run down. See the pictures of the leg broken off of the bathroom vanity, the broken lampshade, and the broken light socket cover. Finally, the service in the Club Lounge was hit-and-miss. There was a nice older couple who kept the lounge running smoothly. But when they were gone, the quality of service was like the doormen downstairs -- it appears as if the hotel hired some homeless people off the street in DC and put an ill-fitting uniform on them. Bottom line... THIS IS NOT A RITZ CARLTON by any standards, and by far the worst of that property brand I've ever experienced.

+1 star because GREAT service by bell staff especially Rahid?, check in and check out. Restaurant (squeezing us in to tea, when it was full) But generally, OLD and needs updating. 1. sheets had holes. 2. bottom of bathroom door was water worn and had splashes of ??? 3. no chest of drawers 4. "business center" yay, free printing, wifi, boo b/c the doors are sliding doors and you can hear EVERYTHING the other person across the hall and with their door closed and your door closed, so I assume vice versa. lacking fancy stuff: no slippers, only magazine was wine and then later a fashion magazine showed up. Would've preferred a washington DC guide, etc. refrigerator was full of drinks so no room for leftovers, etc. Concierge: I sent an email on friday for dinner suggestions for sunday. I got a response on Tuesday after I had checked out on Monday!

For a two-night staycation, my wife, seven-year-old daughter and I checked into the Ritz-Carlton, one of Arlington's only luxury hotels. Right outside the Pentagon City Metro and connected to the Pentagon City Mall, here's our experience. 1) Check-In: With the app, it's easy. Our stay was in the app with all the details. Check in went smoothly. Upon check in, you can choose a mobile room key or physical key cards. Staff offered to help with our luggage. Next to the check in desk is a Ritz Kids kiosk that my seven-year-old daughter enjoyed. After filling out a few questions, she was given a coloring pad, crayons, a scavenger hunt map, a stuffed animal, and gummy bears. "I feel like a princess," she said. 2) Rooms: We stayed on floor 18, the club access level, in a double bed room with views of D.C.'s monuments. We could see the Washington Monument, the National Cathedral, and nearby Air Force Memorial (in Arlington). The room came with a desk, luggage stands, a closet, a small bathroom, a mini bar, and a snack bar for pay. There were enough outlets and the bathroom came with a shaving kit, a dental kit, and more. The water pressure was great and the water can be turned to soft or hard. For the three of us, the room's beds were small. Both moving around a lot, my daughter and I shared a bed and didn't sleep well. The second night we got a mattress for the floor so we each had a place to sleep. 3) Amenities: The hotel has a third floor gym with weights, machines, a sauna, and steam room in each changing room area. The pool was closed for renovation. There's the Sante restaurant and bar on the ground level near meeting rooms. The Club Lounge on the 18th floor offered five meal times throughout the day with quality food, views of the monuments, and plenty of tables to sit and read. They also had wine, drinks, and a candy bar. In the lobby, there's a postcard area to send free postcard to friends and family. The hotel offers valet service. 4) Service: The Ritz is know for the "Ritz-Carlton Way." Every staff member was genuinely friendly, remembering our names, and treating us like family. At every step, they offered to help. When we bought dumplings that needed to be frozen, they stored it in the hotel freezer for us. Our daughter felt special throughout our stay. At dinner, the restaurant Sante placed a stuffed animal on her plate. The valet service let her pick a toy from their toy box. She loved staying here! 5) Area: It's near the Metro and the mall is connected with all types of shops and a food court. For good coffee, walk two blocks to Commonwealth Joe. The Metropolitan Park and Long Bridge Park are close with trails, public art, and views. (Disclaimer: The hotel hosted our stay, but views are my own. They didn't ask for me to post.)

EXCELLENT STAY! The Ritz-Carlton team takes care of you from the second you arrive until you're on your way. The room is clean and comfortable. The gym (important to me when traveling) rivals any club out there. This stay was well worth it. I'll be back again!

This was the BEST hotel I have stayed at, period. Superior service, accommodations and atmosphere. Unfortunately I did not get a chance to try their restaurant, but their work out area was very spa like with a sauna and steam room in the bathroom area. Totally amazing and so unexpected. Their fitness center is pretty decent. They had one Peloton bike and I got super excited cause I have been wanting to try one of these forever. I couldn't figure out how to set the seat height (even called the front desk and they sent engineering/maintenance over and he couldn't figure it out either), but I tried a virtual class out with standing up only. Very smooth ride and enough of a "try" to conclude that a Peloton bike would indeed be a nice replacement for the missing spin classes that used to be so prevalent in gyms. All of the marble and fancy decor really made my stay much more relaxed and special. They had several lamps which definitely prevented any feelings like being in a cave like some other hotels that lack lighting options. Note: I didn't realize they only have valet service at $55 a day (good thing I was only there one night) as their parking option (my pet peeve is paying for parking--really seems ridiculous for hotel guests to pay), but it was well worth it (first time ever I felt this way) than having to hassle with parking and then remembering where you parked.

High-end luxury hotel with a very comfortable bed. Great service. They clean your room twice per day. They have water bottles for you, and they use the Expresso coffee machine.

Here's the thing, I lived next door to this hotel for 2 years and walked past it everyday going to metro, I never thought I would stay there. I used the bathroom there once before work and it was very nice and the people were glad to let this shlub use it before trekking to work. Well, not I stayed here. Unusual circumstances that I booked one night here then two Hilton properties but after some bad stays with Hilton, I cancelled both and rebooked at the Marriott and another nice at the Ritz. Then later decided to just stay in Pentagon City so I can visit with friends in the evening. So I had three night, three reservations and I got 3 different rooms. Each on a higher floor each time! The end result - they were all the same. The one had a broken faucet knob - but that was it. I think it was 7th floor, then 16, then 17. Moving on up. I ate breakfast each morning at Sante and it was good. Expensive but good. I ran into my neighbor and a bunch of people likely from the Pentagon talking in suits. I got eggs benedict and they were delicious and like $20. Otherwise, I honestly cannot say much about anything - it was as standard as standard can be. The staff was nice though. https://youtu.be/JjcpUAr232g

The rooms at this hotel are fine. The concierge lounge is outstanding with delicious options and amazing service. The cleaning of the rooms was non existent (we never had our room touched during our entire time of our stay).

This is a lovely spot to stay. It is smack dab in the middle of Pentagon City, so there are a ton of places around. This hotel is also attached to a 3 story mall, which is very nice. The service is impeccable along with the work the maids do. The reason I am giving 4 stars is because if all of the upcharges! Why are you going to charge $70 for a bottle of lotion? Not even Victoria's Secret charges that much!

Completely dreadful experience. I had to complete some errands at Pentagon City. Admittedly not a lovely mall but we are limited in the DC area. Dashed into the Ritz Carlton for a quick nosh, did not see a menu. I requested a well margarita. It arrived in a short highball glass devoid of any garnish, no nuts or snacks. When the check arrived I was gobsmacked to see the charge of $30! It was perhaps 3 sips. In downtown DC one can get charged $28 but with snacks on a rooftop, or on a lounge chair by the ocean. But in a sub par mall? Korrine was taking the payment in an incredibly condescending way and said, I would not pay $30 for a bar margarita but you are. I am switching my company trips to Four Seasons. Never need to be treated thus again. Oh. I called 7 times to speak with office and have never had a return call nor email. Atrocious.

My first experience with this Ritz Carlton (RC) yesterday was a very positive one! I was immediately impressed by "ED" a true professional who met me at my vehicle with a smile and warm greeting as I dropped off a fellow parishioner at the front of the hotel. Now, that is the sort of face that a hotel franchise should showcase, one of cordiality, professionalism, and responsible, attentive service! It was hot out and ED offered me courtesy RC bottled water before I even entered the establishment. I do not know if all RC Hotels have such exceptional frontline workers, but the Pentagon City site definitely does in the person of one "ED" who is the chief reason for my 5-STAR!!! He should be duly commended for his role in representing the Ritz in such a highly commendable manner!

I stayed here for my multi-city birthday trip. My stay was as expected as any Ritz Carlton - the room was clean and comfortable and the staff was friendly, yet professional. I used my mobile key for most of my stay. It stopped working, but I was able to get a key from the front desk very quickly. Although they have a tub in the bathroom, they do not offer bubble bath soap, but if you wanted one badly you may be able to use body wash or preferably shower gel if you have it. The estimated time for breakfast delivery for in-room dining was thirty minutes, but mine came in twenty. I took off one star because I waited a while for the valet to collect my car when I pulled in. It may have been an understaffing issue. Also, since this hotel is attached to the mall and there is a metro station nearby, at times there was a little traffic and noise out front, but overall it was OK.

Visited this place with my family on NYE weekend. Worst experience they lost our keys to our car and we couldn't do any experiences on first night. How can someone be that irresponsible to lose a guests keys.

Loved the stay here esp bc it's joint with a mall so creates easy access. It was nice to eat food nearby in walking distance when it was cold or rainy outside. Our room service was amazing as well. They don't really have vegan options for the restaurant they have. But talking to the chef & getting the avocado toast with grilled veggies was perfection!

Had a successful stay here on the club level over Labor Day weekend. Hot tip: holidays are a great time to get lower rates at this business-oriented hotel. It actually makes a great base for touring the main attractions in DC, especially if you are arriving at Reagan National. It is only two stops on the Blue Line from DCA and the metro station is literally right outside the front door of the Ritz. It's only about a 15-minute metro ride into the heart of the tourist area of DC. The lobby is nice enough, but not a place to linger. The rooms have been recently renovated; they're plenty nice but not spectacular or anything. They are a decent size and look like a slightly larger version of a Marriott with upgraded finishings. The bathroom is a little tight, but the bed is wonderfully comfortable. The colors are all grays, creams and taupes, so the design could really have benefited from some pops of color. The chair and ottoman were very comfortable for reading and the A/C worked like gangbusters, so that was a big plus for me. The closet is a little smallish and there is an open space next to it, so it seems they could have been made bigger. The mini-fridge is one of those weight-triggered things, so you can't chill your own stuff. Ice machines are located on the floors, however, so you don't have to call room service for that, which is nice. The club level is on the top floor (18th) and if you get a room on the Potomac/DC side of the building, you can see some of the monuments and also watch the constant parade of planes coming in on final approach to DCA. The windows are completely soundproof, because no noise comes through. The food presentations in the club lounge were quite nice with good variety. The breakfast included oatmeal, eggs, potatoes, bacon, chicken sausage, sliced fruits, and a cheese and charcuterie plate along with some pastries. Evening hors d'oeuvres had items such as lamb chops with cous-cous, fried mac and cheese balls, sliced tenderloin with horseradish sauce, and the like. There were also some wine selections on offer all the time, but the alcohol selections don't have a ton of variety. The lobby restaurant, Sante, is perfectly nice and the bar is open until midnight. I found the food to be fine, if not outstanding, and the bar program is good.

I stopped in at the Ritz to grab a drink at the bar so my review will only be based on that. The bar was very nice and all the lights were dim for a romantic relaxing feel to it. We were greeted right away by the bartender and gave us a food and drink menu. I got a negroni and it reminded me of an old fashioned but featuring Gin. It had a very distinct after taste to it. The service was great and we also got complimentary almonds and a bottle of water. I highly recommend their bar drinks were great and we got great service.

To celebrate my birthday my friend and I had high tea at the Sante Restaurant in the Ritz Carlton Hotel, Pentagon City. The service was attentive and professional, in this very modern spot. I had anticipated an ambiance more like a tea room with ornate tea sets. The sandwiches, scones, and sweets were delicious. The tea selection was underwhelming but good nonetheless.

The good, the bad and the ugly... Good: Hotel is clean, everybody is friendly. Bad: No Pool, No Hot tub, No Breakfast Buffet, No business center with several computers and printers, No recognition of your Bonvoy status, No complimentary tea or coffee after 10am, So you are sitting high and dry as a Titanium Elite Member. All the loyality Statuses and nothing in return. not even a single cup of tea. Or coffee after 10am, for that matter. No breakfast, no lounge access. Ugly: The pool. Delia Castro, which ignores your emails with request about your upcoming stay, tells me, it is a business decision to have no pool available. Which hotel in the world would refuse their guest to use the hotel pool during their stay? this Hotel does. No admittance, sorry! That is my review and i am sticking with it.

It's a Marriot. I was a little annoyed with the valet and guy at the front door who kept harassing me asking if I had a reservation and I was sure I was staying at the Ritz. I had been driving all day and yes I looked messy but seriously? Was greeted with nothing other than a key card. They stopped serving food at 11:30 and I was starving and nothing was open around to even get a bite. The rooms are dated and honestly I was in the basic room, when I paid for an upgraded room. I didn't have it in me to correct or complain. Nothing short of your average Marriot. The towels were dingy and not your typical brand new towels. Wait of money - stay at the Rennisaunce down the street

Another wonderful stay here last week. This hotel is consistently amazing and all the employees always go above and beyond to make everyone feel at home.

Clean, comfortable, and staff is extremely friendly. It's in a great location for restaurants, shops, and subway is just outside. Gym is fantastic, with a steam room and sauna included. Restaurant in house is great and priced for an RC property. Downsides: -No pool (not a big deal to me but for some...) -Marriott status doesn't get you anything extra here. -No M Lounge Looking forward to my next stay!!!

Tea at the Ritz is a wonderful tradition Unfortunately, that may have gone to their heads. We knew it was going to be pricey, but also expected a nice tray full of savory and sweets. The tray arrived. The suites and savory were not small petite but tiny. The price of over $200 did not shock us completely but what made it worse was the $38 service charge that came along with the tab a line for more gratuity! There are other tees in the DC area and I would recommend finding and checking them all out .

Few hotels have the same panache as the Ritz-Carlton, and the Pentagon City location did not disappoint! Just a quick 2 stops from Reagan airport via the metro, it was the perfect r launchpad for my most recent trip to the Capitol. After the short metro ride, I exited the station, rode up the escalator, and was greeted by the sight of the hotel. Once inside, check-in was a breeze, and I was soon plunked down on that comfy Ritz-Carlton bed to rest my aching feet after a day of work and travel. I was on-site for a conference, and it was a great location for it. While the rooms had a Nespresso machine, I often popped down to the lobby for a drip coffee in the mornings. There were a couple of things that kept this from being a full 5 stars. While food was decent in quality at the conference, it was sometimes a bit scant on the portion sizes. The pool was closed during my stay (I had brought a suit to swim and unwind at the end of the day, only to catch a glimpse of an empty pool basin through a frosted door in the gym. And the person whose room adjoined mine was LOUD both nights and woke me up when he rolled in for the night. I wish there were a better way to insulate and soundproof in between, because I could hear every yell and guffaw even through earplugs. Overall though, I had a great stay and would happily return, hopefully with the pool open this time!

This hotel was super accommodating! The staff was friendly and the location of the hotel is ideal since many restaurants are walking distance and their hotel connects to a big mall with many great stores. What stood out the most was how friendly the staff was and how they went the extra mile to accommodate our large party. Very grateful for the staff and will definitely be returning!

BREACH OF CONTRACT - We contracted with the Ritz Carlton at this location for a wedding 18 months in advance of the wedding. We contracted so many rooms at a rate of $159 a night. We asked for an additional 5 rooms for guests. The hotel is more than willing to give us the additional rooms but at a much higher rate of $199 a night which is a breach of contract. So my warning to all, that before you work with the Ritz Carlton on So. Hayes Street Alexandria, it doesn't matter what you have in writing, because when they change people you worked with it seems like everything is voided. You might as well not have a contract. Please find another hotel to work with.

First impression is always a lasting impression. I've stayed at Ritz Carlton's before, but this one at pentagon city absolutely does not measure up to the real standard of a true Ritz Carlton. Here's why: -upon arrival, we were not greeted and the front doors were not opened by staff. -they did not offer a dolly or show you to your room after check in -complimentary champagne was displayed on counter but was not offered upon check in -smell of a clean pleasant Ritz Carlton was missing in lobby -staff was sitting instead of standing upon check in -missing set of slippers and 1 missing bathrobe in room. When called front desk for delivery of slippers, they did not deliver. Instead I had to contact lobby the next day to fulfill request. -Sante restaurant at check in was not attentive. He saw us waiting for a few minutes while he was talking to guests at the bar instead of sitting us down in a timely manner. - no Sunday brunch offered unlike other true Ritz Carlton's -horrible internet service and the staff has no solution to fix it Overall, this hotel does not measure up to the past Ritz Carlton experiences that I had to enjoy elsewhere in the past. The level of service of below average and equivalent to service matching a 2 or 3 star hotel. Possibly the four seasons or other Ritz Carlton in DC may be a better choice if you're looking for that expectation of a high level of 5 star service. The level of service here at pentagon city was very disappointing . I would not recommend this hotel to others if guests are looking for a high end hotel. After my experience , Marriott should replace the ritz Carlton name with a lower class type that they offer. I found that this place had disrespected the ritz Carlton's class and reputation.

This location is a step down from other Ritz-Carlton properties. As other reviewers have stated, it feels more like a basic Marriott property. There is no concierge or spa, and the pool is permanently closed. The gym is so small that the elevator opens directly into people working out. When we checked in online, there was a notation regarding an upgrade for platinum status. Based on other reviews, I asked if our room was an upgrade (which it was not). We were then "upgraded" to a room on a higher floor. Platinum status does not give you access to the lounge. Our first room smelled like cigar smoke (probably from the adjoining room). The second room had a large, wet spot inbetween the bathroom and bedroom. Both rooms were quiet and clean. The bed was more comfortable than the majority of Marriott properties. Pillows were the typical disappointing feather pillows that look fluffy but become flat and uncomfortable. Weirdly, there is no dresser under the television which is mounted rather low to view comfortably while lying in bed. There is a $50 fee to remove minibar items from the refrigerator. As a parent, I would suggest an option to lock the minibar at no charge, not to mention all rooms should have a refrigerator available for guests to store their own food and beverages. The Sante restaurant is the shining star of this property, but it is the only restaurant on property. Dinner, Tea and Breakfast were so delicious that I wished that we had eaten lunch here. I would definitely return to eat more of the amazing food. Coffee service in the lobby and iced tea in the entry were only available during limited hours. There are plenty of restaurants in the surrounding area. I recommend checking out the restaurants in the plaza on the other side of the block, if you are not eating at Sante. The shortest route to those restaurants is through the food court of the attached mall. Although high tea was delicious food, the conference room vibe of the back room of the restaurant was disappointing. When we asked about be seated at a specific table, the hostess made a comment as if that would be difficult. We only saw two other parties during our leisurely tea, so that comment was clearly ridiculous. If you are working in the area, this is convenient to the Metro and is quiet and comfortable. Although I highly recommend the Sante restaurant, I prefer the Ritz- Carlton property at Tyson's Corner.

It's just another no service Marriott with nicer finishes. Internet is out. Staff doesn't answer the phone. Coffee maker doesn't work. Front desk gains concern and does nothing. Just like every other no service Marriott.

If you are ever in the DC or Arlington, VA area I would highly recommend staying at this Ritz location. To keep it simple, here were some positive highlights I experienced during my stay: -If you work for the federal or state government, they currently honor the GSA govt. rate (my stay was during July 2022) -Greeted with a glass of champagne upon check in -Conveniently located in the pentagon mall and next to a metro stop -My FAVORITE part: Nespresso machines in each room with complimentary pods -Each morning near the entrance, the hotel offers unlimited free water bottles which was nice since many hotels charge

We came here for Valentine's Day weekend, as we wanted to enjoy a staycation in the DC area, to Uber to the Southwest Waterfront for food, fun and cocktails. Upon arriving, the first impression was that their valet area was too crowded and the valets weren't very helpful in guiding guests in so we can turnover our keys and check in. We had to wait about 5 mins for one car to move to give us space to pull up. The problem was half the fault of the valets not providing guidance to other drivers, but the bigger issue was the other drivers who don't consider there actually are others trying to drive in/out of this small parking pad. On to the inside... We walked in to register and there was only one person working guest check-in and he was busy with two different sets of customers who had questions/issues that needed resolving... So, this added about 15 more minutes to the check-in process. (Question - Why wouldn't they ALWAYS have at least 2 people at this desk, especially at check-in time and move those guests with questions on to another member who could assist so that these check-in clerks can handle new guests... it allows those of us checking in to start off on a positive note!) After we made it to the gentleman who checked us in (I believe he said he was the operations manager) he was very pleasant and helpful, so he partially made up for the silliness we've dealt with thus far. I have to honestly say, that was the worst of what we dealt with on this stay, the rest was actually pretty good! We enjoyed our room, the view from the room was amazing! The room was clean and comfy, so was the bathroom and the amenities are awesome at a Ritz. The room came with a fully stock "honor bar" (they called it that) which will charge you if you pick up or remove items for more than 30 seconds. But, it also came with a Nespresso machine and multiple pods to choose from, as well as nice, Nespresso branded espresso cups to enjoy your coffee. Plenty of charger and AC outlets in the room as well. The location is nice, as it's attached to Pentagon City Mall, and you need to use a room key to access the hotel from the mall, which is great to keep those who aren't staying there from entering via that entrance. The hotel's restaurant is called Santé and it was really nice and located near the front entrance. Overall, this was a decent stay, better than the Tyson's Corner Ritz, which we've been to many times and it's never been great at all. This property wasn't what a Ritz "should be" (regarding service) but it was pretty nice overall.

Without question the worst Ritz I've been to-- hopefully in existence. The flag is severely tarnished by the state of this asset. This property was renovated recently-- in the most insulting fashion possible-- from the sterile white corridors, which I didn't realize until day 3 were finished with white Vinyl which is failing at the water damaged base to the sparse FF&E in the guestrooms. The vacant valet and registration desk at check in leave much to be desired. The abandoned pool left to decay behind chained glass doors in the fitness center is a great example of how Xenia (owner) is treating this property. The restaurant had cold beer-- I'd report more but food service stops at 10:30 which is mentioned no where-- the 24 hour room service ends at 11pm. I would love to dissect the "Wonky" and insulting details of this truly historic and disrespected property-- but if the owner does not care to invest, this review will do nothing to change that. Simply disappointing-- if you want a classic City Ritz property I definitely recommend the Ritz Tysons. The ritz Tyson's is a twin in many ways with the mall adjacent location tall classic architecture. But includes beautifully curated details large and small that tell the story of the proud Ladies and Gentlemen of the Ritz Carlton legacy. I truly feel for the staff to have to present this property as a Ritz Carlton.

This place is not a 5 star hotel. After many calls and many emails I gave up trying to get the bill corrected. When calling for service expect a minimum of 10 minutes on hold also known as a "short wait." I called 4 times and 2 emails now trying to get them to charge my card instead of my sister's since it was a birthday gift for my mom and sister. No success, no callbacks. Never again. I even filled out their online form to get this fixed. Delia Castro didn't bother to call or do their job. Good luck getting top tier service at this supposedly top tier hotel. Go to the Sanderling.

I knew I was in for a treat when my boyfriend surprised me with High Tea for a special weekend! I have heard a lot about Ritz-Carlton's high tea option :) However... I had a few complaints - during the time we were there + for the rest of the month there is renovation being done so the ENTIRE time we were dining, there were loud construction noises just outside the room. Because of this renovation, the restaurant was moved from its original location to this conference room location - the lighting generally was a bit off, it was obvious it was a conference center not a restaurant, and just soooo noisy the entire time :( The servers did their best and were very sweet and friendly, but I do not think the restaurant did the most in accommodating guests/diners with the noise nor the hindrance of the experience that one would usually get. The teas were my favorite part. They really hit the spot and had delicious, unique flavors. Most of the little bites were really tasty as well, especially the sweets. I will say some of the savory bites either tasted stale (the egg salad sandwich bread) or had an interesting aftertaste ... (the croissant chicken salad sandwich). Overall I had a fun time but think that the high tea as we experienced it was not worth the original full price.

It has dropped considerably. As a doctor, I expect the best. The service was rude. The mini bar was not filled. I had to call a million times to get room service. They were rude. Did I mention they are rude? And racist.

Had the eggs Benedict and coffee. It was good but way too expensive. But that's the Ritz.

I used to love staying at the Ritz. Not sure what happened to the place, but maybe it's the recession. My coffee machine only worked every other day for some reason (?!) The copy of the bill I got had a bunch of mini-bar charges, and I didn't touch the mini-bar the entire time. And no one was at the checkout counter when I left for an early flight, so I am still in the process of trying to get a (correct) version of my receipt. This has taken hours of my time, and I am not sure if I want to stay here again.

My first Ritz was Dubai and they really laid out the red carpet and BOY did they set the BAR HIGH!!! This Ritz is cool, love that they are attached to Pentagon City Mall and Santé their restaurants is great... pricey as hell but great! I stayed here for about a month and parking prices add up but it was for work so, I kinda had to eat that. I am an avid Marriott member so I stay with the MarrFam whenever I can really. This Ritz however, well my room was on the older side, the bathroom was marble but the smell of mold was still very prevalent + when I took a steamy shower (daily) it would steam up the entire room which furthered my suspicions of the moldy smells. Nevertheless, it was the prime location that kept me here but now that I know the Ritz over in Tysons Corner exits and is attached to that upscale Mall on that end, I'll be staying there from now on. The staff at PC is truly wonderful from the valet to housekeeping. Would I recommend? Absolutely, it is one stop from the Pentagon & one stop from Crystal City-- prime real estate! They just need to give their guest room bathrooms a little more attention I guess but as for me and my house, we'll be over in TC with the other wealthy folk !!!

For a brand name like the "Ritz" this place was lower than a Holiday Inn. In fact, I've stayed at Holiday Inn's that were MUCH better. The only thing Ritzy about this hotel is the lobby. Anything past that is barely a low level hotel; there wasn't even an in room fridge that the guest can actually use. You don't dare touch anything on the bar or fridge because they are attached to sensors, so if you move something, you'll be charged for it automatically, whether you actually consume it or not. And those snacks are ridiculously priced! Who the hell would spend $14 on a .50cent can of Pringles!!!!! The rooms are small for this brand of hotel; the doors all stick and walls shake when your neighbor closes their door, and the decor is very dated. The shower doesn't drain, and the TP is thinner and cheaper than a public restroom! I have definitely advised the people in my agency NOT to stay at the Ritz in Pentagon City.

The staff were absolutely amazing, room service was every morning and friendly. I recommend the Caesar salad. Robert in the bar makes the best Espresso Martinis and Aperol Spritz! Hands-down one of the best bartenders I think there is. Definitely will stay here again when we return for our next visit.

Had high tea here for a milestone birthday event. Was a wonderful place to enjoy delicious scones, and flavorful tea. Highly recommend!

Absolutely everything you are looking for in a upscale hotel. My son and daughter-in-law are stationed at Fort Benning, GA and we are in New Hampshire. So we planned a trip to meet in the middle. It was also my daughter-in-law's 25th birthday. I could not be more pleased with this hotel. I called the hotel the day before our arrival to inquire about some nice things that I could do for my daughter-in-law for her birthday. I spoke to Santina and Takayla on two different occasions that day. They suggested a rose petal turn down service as well as a bouquet waiting in her room upon arrival. I thought both sounded great and we went ahead with that. On the day of our arrival, they had already done all the arrangements for the turn down service and had the bouquet that I ordered waiting in her room when she arrived. The level of service that I received from the hotel was outstanding. Everything from the complimentary glass of champagne at check-in, to helping with dinner reservations, was a perfect touch. I will definitely be back and highly recommend. The location is absolutely perfect too.

Recently stayed here to attend a funeral in the area. I was only in town less than 24 hours, but found this hotel very comforting. My room didn't have any of the the common hotel room annoyances (noisy neighbors, running toilet, ect...) and was very comfortable with a king size bed and a good size desk. The bed was one of the most comfortable I've had in an hotel. The shower in the bathroom doesn't look like anything fancy but was actually very good with a big shower head and great water pressure. All of the staff I interacted with were very warm and professional. The restaurant was recommended to me by a local, but I did not see anything I liked on the menu, so got takeout nearby instead. There is a costco, wholefoods, another supermarket, and lots of fast casual restaurants in the area. There is also a metro stop on the corner and a shopping mall. Overnight parking is valet and $35. The only things I would really change about my stay was: - Only one of the night side tables had a place to plug in a phone charger (there should be on in both sides). -The wifi sign in process was confusing. You have to accept the daily use charge to access the wifi and if you are are an IHG rewards member they remove the charges from you final bill. The rates for wifi without the rewards club are criminal. -The tv was comically large. I am practically blind without my glasses and I didn't need them to watch that tv. Those issues aside, I would definitely stay here again.

I heard the knock on the door at 0145. It was unexpected and I approached the peephole with cautious curiosity. I saw an immaculately presented employee with a full plate of coffee cups, carafe and traditional accoutrements. He was there, by direction from management, to help my family prepare to depart at 0300. These warm and generous considerations were the hallmark of our 4-night stay was we prepared to depart the DMV for other locations. We decided to accept the offer for club lounge access and found the daily cuisine and beverage offerings to be well worth the additional cost. Mulu and Sandra seemed to always be present when we were enjoying the daily offerings. Their service was impeccable, effortless and genuine. Our every request was sincerely responded to as 'it's a pleasure'. Natalia, Franz and Tatiana with the front desk team were equally impressive. We were warmly greeted during our coming and goings, with them using our preferred salutation (we're comfortable with first name basis). Finally, the managerial considerations provided by Mitchell and Anna must be recognized. They ensured my family was well taken care of, afforded the opportunity to truly relax and ensure an immaculate room every time. In short, traveling with a toddler and infant in hotel rooms can be challenging. This particular Ritz Carlton made certain we could make the most of our remaining time in DC and reconnect as a family. We look forward to being in the company of these ladies & gentlemen in the future!

We stayed here while attending an art event for the weekend. Condition (5/5): Beautifully decorated- quality that I've come to appreciate with Ritz Carlton. Service (5/5): We celebrated our honeymoon night here ten years ago. I told the nice gentleman who checked us in and we were greeted with a nice bottle of Prosecco and beautiful macaroons in our room! I was blown away by the thoughtful kindness of this gesture! Erine wrote a handwritten note to celebrate our anniversary! During our event, Ron was particularly helpful and nice. Value (5/5): The prices are really great here. Totally worth the price.

Hotel was dated and needs a refresh. I was not that impressed having stayed at many Ritz Carlton locations globally. I did enjoy the restaurant and bar and spent most of my time there.

Look, somebody's gotta tell you the truth - and this Marriott Titanium Member is just the one to do it! I love the Ritz brand. Okay, I do not like the fact they think they're better than every other brand at Marriott and honor ZERO of the perks members like me have earned after spending well over $10k per year with the brand. (No, I ain't fixing that run-on sentence.) But I love the attentiveness of the staff and the typically perfect location of the properties and the well appointed rooms and the, typically, fabulous restaurants. Unfortunately, when you put your nose in the air, you need to rise to at least the level of your nose. This property can't do that right now. Yes, you'll love the fact it's across the street from the mall and the Metro. So, so convenient. You'll love the staff. They're lovely. Well, everyone I've met there is lovely - and I've sent everyone from my adult kids with their significant others to dear friends there to stay. (You didn't think they were staying with me, did ya now? So much easier to pay for a room at the Ritz!) You're also going to like the key carded elevator as that extra level of safety is nice these days. But, well, you're not going to like anything else until their construction is done. Right now, it's so dang noisy that there is no way anyone can truly relax there. Construction. All. The. Time. The pool isn't open. The restaurant's been moved to a conference room. In my humble opinion, the restaurant should've been CLOSED during refurbishments. Do you really think I'm going to pay a few hundred dollars for a meal in a conference room? C'mon now. :) Once they get these issues resolved, I'll be back with a 5-Star review. Promise. But if you're looking in the near future, look elsewhere or get a really good deal.

This place is not worthy of the Ritz brand. It's not because it was being renovated at the time. That sort of thing happens. It was a disappointing experience because... It wasn't clean. My wife stepped on an olive pit. The shower tub spout was broken. The water did not transfer to the shower head completely. And the shower was so loud that it woke my wife up when I got ready for my early work meeting. The toilet paper was so thin - it was the kind you expected a Holiday Inn not at the Ritz. It just wasn't the best experience.

Truly enjoyed my stay at the Ritz for a work conference! Knowing that I would arrive in Arlington before my check in time, I called the day before to see if they could accommodate early check ins. The staff graciously allowed for me to check in at 12pm vs 4pm. On the check out date, I had to head back to NY after the check out time, and the Ritz provided accommodations once again. I was able to leave my bag with the receptionists until my departure. Thank you!

I love Marriott Family of hotels, but I truly enjoy the Ritz Carlton as a Pkatinum Elite. This is one of my TOP 3 FAVORITE Ritz Carlton hotels. I enjoyed the club lounge which you have to pay 100 for your stay but we'll worth it. The drinks were great and staff was simply AMAZING! From the Valet to front desk to guest services. I love the engagement from Frayza in the Club Lounge on Saturday night and Marvin in the morning. They made me feel loyal and kept me laughing. I always feel at home away from home in a Ritz Carlton. My room was spacious and had a nice view. I definitely will come back again as I am a member of the National Press Club of Washington DC so I tend to travel extensively. Being a founder of Get Up Radio Media Broadcasting, I am very critical and informative of what I enjoy towards others. When in Washington DC, I highly recommend staying at the Ritz Carlton Pentagon City. They even have a private entrance directly the the adjacent mall to enjoy shopping. ENJOY!!!