The Ritz-Carlton, St. Thomas

This hotel was amazing! Check in was super easy. We were able to check in early. Was greeted by Ken and she was super friendly . The golf cart took us to our room. The room was a nice size with great views and the most comfy bed ever. The hotel staff was very friendly. We ate at all the restaurants on property and the food and service was great. We will definitely be back.

We had a very relaxing and refreshing 4 days at this resort. The room was comfortable and well appointed with a view out over the bay and we had none of the issues reported by the 1* reviewers. Water taxi and other watercraft launch right off the beach so getting to st john is quick and easy. Beach area in front of the hotel is quite small and can be crowded so walk over to the beach in front of the Ritz condos which is 5x larger and completely beautiful. We tried all 3 restaurants and weren't happy with any of them, ordinary food at gourmet prices. We'd stay again but would skip the booze cruise and plan to eat elsewhere...

Not sure why so many negative reviews! We loved this place- the view, facility, and staff were great. Used the Club Lounge daily (recommended) for breakfast and snacks - great view from lounge patio. Took on-site shuttle to Cruz Bay in St John for a day trip- easy and wonderful (recommend lunch at Karma). Hiked to Great Bay, Red Hook, and Honeymoon Beach on St. John. There are better beaches but the Ritz-Carlton makes the most of what beach is available and it's private!

We had a wonderful stay from Friday to Monday to celebrate my wife's birthday which was on Sunday (same day as the Superbowl). We went with our 13 month old son and had a nice stay. The staff was informed that it was my wife's birthday and we got several free bottles of Prosseco. Shout out to Kimorah for setting up a nice bday champagne, desert and ballons for my wife on her bday. We were upgraded to an ocean view room as well. PS. I am a lifetime platinum Marriott Bonvoy member so I always get free upgrades. Only complaint was that Club Lounge access was not provided. Apparently its an extra $450 per night!

Beautiful location but! This was not the first experience with this hotel chain! We have experienced the good service before but this hotel is not really good. The service is like 2 star hotel. If you bring kids there is now place to buy snack after 4 pm. If you call room service they charge $17 delivery fee for a banana a cup of warm milk for my kid. Food really taste good ( special thanks to the chef) We were invited for a wedding. The wedding and venue were beautiful! But outside of that the experience was not good. The kids club needs booking prior ! Always closed. The kids club should be always open during the day. They are kids! Barely check if you need anything by the pool. Ice maker was out of service. Elevator at the lobby out of service ! We had stroller ! And had event in first floor. Beach was really rocky which the other hotel always makes it accessible to enjoy but not this hotel. It’s a shame for manager to receive all the complaints and not improve their hotel experience for people who spend good amounts of money every day.

We just spent 4 nights at the Ritz St. Thomas for our 35th wedding anniversary. The resort was nice, but definitely needs a makeover. The staff was great, always friendly and attentive. Disappointed in the cleanliness of the overall property. The restaurants also were just OK. Honestly, never had a great meal. |We have been to many Ritz Carlton properties throughout the years, and I would rate this one towards the bottom of the list.

**Rating: 1 Star**||Our recent five-day stay at this hotel was incredibly disappointing, especially given the Ritz name. We experienced Motel 6 service at Ritz prices. Upon arrival, we had to change rooms due to finding dirty towels left by previous guests and hairballs in the stairwells. ||The housekeeping and cleanliness service is pitiful, consisting only of making the bed and placing two chocolates—no effort to tidy up any wrappers or displaced towels. Our balcony remained untouched, with cups and wrappers from the previous days still lying around. The telephones were disgustingly dirty, adding to the overall lack of cleanliness.||We would rate this hotel at a Radisson level, not the luxury experience we expected. The landscaping was unkempt, and we never heard a vacuum or leaf blower in this supposedly tropical paradise. As seasoned travelers, we know what luxury entails, and this property falls far short. Save your money; this hotel does not live up to its Ritz label.

Please disregard the negative reviews. I was here with my wife for a business reward trip and I have to say every aspect of the stay was delightful. ||Room, terrific. Food, amazing. Staff, super friendly and attentive.||Thank you for a truly lovely stay.

First off, the Staff makes this place what it is. Amazing! I can't begin to share the quality service they provide. Above and beyond are the words that describe them. They are a great team of friendly professionals. We were upgraded to a suite that provided 2 full baths, a generous living area, and two queen beds with a large walk-in closet. The ambiance was old-world, carbibean, and it was charming. While staying on the concierge level, you are granted access to the concierge lounge. The access provides you breakfast, lunch, and dinner options every day during your stay at no additional upcharge. The bar is unlimited and the food is fantastic. The lounge is beautifully decorated with beautiful views of the landscape. (One detail that was thoughtful, was they provided two separate areas. Adults, and a family-friendly section. This is a great plus that was appreciated.) The buffet provides a variety of fresh options that is continuously refreshed, including dessert. Every meal I chose to eat in the lounge was delicious! The concierge level also provides you with an exclusive beach front that is convenient and private. The resort offers many dining options on site. Alloro was just as great as the staff was perfect! The grounds are beautifully manicured with gorgeous foliage, and walking throughout the property is stunning. I would return to the Ritz in St. Thomas again and would recommend them without any doubt. It was an amazing time!

Yes service is zero! Don't stay here!!!!! Go somewhere else! BEWARE!!! IF YOU ARE COMING EXPECTING GREAT SERVICE, YOU WILL NOT GET IT!!! UPDATE: We came back from dinner tonight with a letter shoved under the door telling us we had to be out in the morning because our room is booked & we have to move to a different room. How is this ok? We are here now on the club side & this is the most disappointing vacation I've ever had. Our power has gone out multiple times on multiple days. Yesterday it was out all day! The air quits working almost daily. No one reaches out to see if you need anything. We were told this morning & yesterday the enginer is working on the air but now it's that someone else has to do something. When I asked for an idea of how long, they reply I don't know but I guess I can give you a follow up call. You guess? Gee thanks! If you have power problems tell people before they book. We've gotten stuck in the elevator because of the power messing up. Yesterday all day no power in our building. No one called, offered anything, or even addressed it until we reached out to them. The rooms are furnishings are outdated. Towels are cheap & rough. You can hear everychair being moved on the floor above you. The kitchen layout is weird. The cabinets to the left of the stove are hard to impossible to reach. The area is very tight & only big enough for 1 person. The tile by the elevator & stairs is extremely slippery when it rains. My older parents almost fell multiple times. There are stray cats everywhere. The lobby area is the only dressed up area. Aloro, which serves breakfast & dinner is so slow. Yes, I get island time but this is beyond that. Prices are ridiculously high & the service is not there. Most staff are extremely rude! The beach on the club side is small & packed with chairs. The water is full of huge rocks so be careful. There is rarely ever anyone that comes around asking if you need a drink. The housekeeping ladies are wonderful. The appalling thing is they have to hang out in this closet style room with no air. It's terrible! Would it kill to give them some AC in there so they don't pass out? I've stayed at multiple Ritz properties & this isn't it. This is a budget hotel at best with the fancy name on the front. While my family & I won't be back, please beware before you book. If you're coming expecting the luxury associated with the Ritz brand, you'll still be looking long after you check-out.

So much potential. The Ritz-Carlton St. Thomas is a gorgeous property. Well manicured. The staff are very polite and friendly. The actual service is very slow. Very slow. Getting a bellman, checking in, getting a drink, ordering at dinner - slow. For the prices charged for the rooms and F&B - they should be on it. There seemed to be enough staff. Great touches - like passing out complimentary fruit and cookies poolside. Wonderful. But, you can't get a drink. Service at Coconut Cove was the exception. Excellent. Prices were on the verge of ridiculous- even for a Ritz-Carlton. $75 for a double of Macallan 12? Obscene. Small chicken wings were literally $3 a piece. $18 for 6 wings. The burger at Sail's was clearly formerly frozen super thin beef patty. Unacceptable. I can afford it. I understand the prices. Where is the value? I am happy to pay for an experience - deliver it. Could be inflation. Island pricing. Island time. I struggled with the experience for the prices charged.

My review includes 2 focuses the hotel in general (not a registered guest) and the sunset Sail. 1. I wasn't a guest of the hotel I had a spa reservation and had the most divine experience, Brian was remarkable. The service I had was the body balancer. Don't hesitate just book it. The spa is simple in a luxurious and relaxing way. Not over done just right. Service impeccable. After my service I was delighted that I was able to lounge around the pool without feeling unwelcomed. The pool is ideal for those want to wade and relax because it's not too deep and there are friendly staff who will take your drink and food order and bring it poolside. I enjoyed the hot tub as well. I ordered the BBC. It's insanely good. Try one. I also stayed for dinner and had a delicious lobster water side. Warning: bring mosquito repellent! I gained about 50 new bites during dinner. I then was provided a shuttle to the lobby to catch a taxi. They put out fresh towels, fresh baked cookies and it was just such a wonderful experience. I plan to actually book my stay next time I go. They truly go above and beyond and I so appreciate that. 2. Sail into an unforgettable adventure! This was a very fun and special experience. The Ritz Carlton is a stunning hotel and a great destination for a quick sip at the bar prior to boarding. The catamaran is beautiful, clean and in immaculate condition. The Captain and crew are so friendly. This is a true full service experience where you will feel like a king or queen. The sailing is smooth and easy so very good for people like me easily susceptible to sea sickness. I didn't have a problem at all. The appetizers were delicious and fresh. Open bar was a nice feature with tons of options for everyone. A few things to help you prepare: you will need to remove your shoes and in order to step into the boat you have to step in knee height water so dress accordingly. Do not hesitate to book your sail. The cost is fair and very much worth it. I have no regrets it was such a magical part of my trip. It could be part of yours too

We ate at Allora in the Ritz-Carlton. NOT a good experience. First it took 25 minutes to get our drinks. Another server had to help out our server (She was new). Then when she asked if we wanted another round my daughter-in-law declined and the server to her half finished drink! The other server brought her another drink. Her pizza was terrible it was totally under done. My rigatoni was good and my husband's pizza was good. Overall an awful experience.

Got here 1 pm it's now 4:30. Room still not ready wasting my time - expensively. So while waiting we got lunch 2 hours 120$ for a chicken wrap and poke bowl. But took forever to get our drinks not to mention our food. Issues : 1. The internet does not work well or at all (we could not connect)a! Tried concierge, front desk, engineering nobody could help. I ended up getting some number and called the provider myself and they fixed it 2. Bathtub - real nice looking and big, after massage my wife had we tried to fill up bathtub water was brown. So that was out, but prob showering in the same water and brushing our teeth with it. 3. Beach is rocky and lots of seaweed (seen way clearer waters at Turks and Caicos or Aruba. I'd expect beach to be groomed 4. Glassware in the rooms - gross don't use 5. Mildew in the bathrooms in the rooms. Positives : 1. Food was above average, but nothing to write home about. 2. Staff is friendly (but definitely on island time) So to summarize Considering this company is one of the most highest end resorts - for the amount of money spending, this location is not cost effective - sure some people it won't matter and they are ok with paying lots of money for suboptimal but not all of us. Having stayed at the ritz before I must say this is disappointing; probably won't stay at a ritz again as these issues here are systemic and not one-offs , it's evident the local ritz will not fix it- having read most of the previous reviews, so for people looking in the same demographics id recommend somewhere else. Plus my wife spilled sand in the Salsa and chips $20 down the drain

The Ritz Carlton in St. Thomas knows how to do it right! The place is fabulous from the check-in to where we are now in our trip (We're still here but I couldn't wait to review!). We had a hiccup with check-in and our room was two hours past due for us to gain access. This was due to a guest who was refusing to check out. Of course, this was totally not the fault of the resort. HOWEVER, they were so apologetic about the situation that they gave us a $400 credit, AND comped us for our dinner at one of their 5-star restaurants! We hung at a cabana the first day and got a couple's massage at their very luxurious spa. All the staff are exceptionally helpful, courteous, and professional. We have two more days here, and I'm not sure if we will ever want to leave!

My review is not getting worse for this place. I am noticing that many of the reviews on here that rate the St Thomas Ritz at 4 or 5 star have photos. That is interesting since one of the employees raised hell against My husband for taking photos of the property exactly like the ones I am seeing on here, photos of the property. So which way is it Ritz? What I think is that many of these 4 and 5 star reviews are bogus because of the existance of professional looking photos and some of which appear in Your banner ads! Some are legit too. This among several transgressions against us. Don't worry we wont bother You with our money again!

Had a fantastic stay for one night pre cruise and was able to take advantage of many of the resorts outlets for food and drinks. The pool beach restaurant "Sails" for drinks during the day and then later in the evening for the weekly "fish market" dinner service and breakfast at Bluewater the following morning. Highly recommend the dinner service if your there for the Fish Market. I had the Mahi Mahi and it was grilled perfectly and paired it with a bottle of Kim Crawford Sav. Blanc. The southwind cafe for coffees and such in the early morning rivals your local coffee house in quality. We even found espresso martinis there to take to the pool later. The entire RC staff I encountered were professional, polite and ready to assist. Check in was efficient and the bell staff were very accommodating with the luggage both at check in and departure. Great views and food in a clean resort that did not feel crowded.

This is so far the best Ritz-Carlton I ever stayed. The resort fee really get me something here. I could get free kayaking and a lot of good services here. You got water, sunscreen, etc in the beach. You also get welcome drink. It's not like those hotel with resort fee but actually not providing anything useful. I highly recommend this hotel!!

Disappointed with our recent stay at the Ritz in St. Thomas. Service was poor ,slow and seemed chaotic. Food was mediocre at best. Staff seemed bothered. One male concierge was extremely lethargic and acted like he had better things to do than help us with excursions, reservations etc. Property needs some tlc. Pool was lovely beach area was small. Tennis courts were Astro turf and were next to a building with some type of generator that was constant loud noise which you couldn't hear yourself think. Probably won't return.

Over priced and over rated. Does not compare to any Ritz property in the states Wedding over charges were ridiculous

This was terribly disappointing! I was here for a milestone birthday and at almost $1,000 a night, it was a disaster! This is the most badly maintained Ritz Carlton I have ever been to. Don't get me wrong, it is a GORGEOUS property, but when they can't even clean the glass windows at the entrance to the hotel, then Houston we have a problem! I used an espresso cup in my room and I have posted a pic of what was replaced as a washed cup and saucer. Gross! We hung out by the beach on the first day there and for nearly 3 hours not a single attendant came to us asking if we wanted drinks or anything. We pulled out lounge chairs by ourselves to a shaded spot and went in search of towels by ourselves. When someone eventually came around, we ordered cocktails and fries (lol, they had a water issue so that's all we could get from one of the 3 restaurants. The pool/beachside restaurant was closed because of same water issue) and it took almost 45 mins to get to us. We would request turn down service, go out for the full day, return to find the room the way we left it. The only indication we would have that someone came in would be chocolate on the unmade bed and the fact that they'd turned the tv on. The dinner cruise to St. Croix is a NO! If you must, eat before you go. The drinks on the boat are good, but forget about the snacks. They'll promise to be able to get you into a number of restaurants in St. Croix but thanks to most of them being closed due to Covid, the ones that are open will be packed solid! You'll most likely end up in a bar and even that will require quite a bit of waiting to get seated. The description was so misleading that when we complained we were given a refund for the cruise. If you ask concierge to make a reservation for you, call back after 5 minutes to make sure that they did, and then call yet again! I almost missed my sunrise birthday photo shoot because we didn't get the wake up call we requested and they didn't get a taxi for us as we requested. If you speak to 3 different people, you'll get 3 different information about a particular thing. A disaster! They gave us totally bs information about restaurants, like telling us they close at 6pm when you can get food as late as 10, to telling us the restaurants were fully booked when they didn't even call. This happened when we asked for reservations for De Coal Pot and Caribbean Fish Market. Save yourself the headache, make your reservations yourself and call your taxi yourself. Ps. Their taxi service, which is really a bus, is quite efficient. I can't tell you what the food is like because after our cocktail and fries experience, we decided not to dine at the hotel at all. I will say though, that the complimentary cocktails that they pass around when you go up to the reception area are good. My friend who was in contact with them in advance to order a birthday cake for me, flowers and champagne to be delivered to the room as a surprise at check in eventually had to tell me that the terrible service started even before we got there. She had the most difficult time getting them to bake a simple birthday cake. It entailed a no less than 20 email chain and a full month of planning with multiple emails sent with no response. I did the best I could to have a good time there but it's not a place I would be returning to or recommending. Beautiful property, disastrous management.

Very disappointed in our stay here. . I have never ever posted a negative review before, but would appreciate if others had done this prior to our stay. Here to relax and celebrate our 25th wedding anniversary. The infinity pool is supposed to be adults only, but they are not enforcing this whatsoever. We Have had screaming and unruly little (3-8 year old) kids surrounding us poolside most of the day, plus many more in the pool. Not relaxing at all as we had hoped! .We are grandparents and love our children/grandchildren but booked this resort purposely for the adult pool & some serenity!

I'm not thrilled about the rooms. The bed and pillows aren't up to par. They're equally not firm enough for me. The staff is amazing. Especially the staff at alloro. The bartender welcomed us at the bar while waiting on a table, and our server wendelyn made us feel like we are family. Great service overall. We will be back!

Stunning!!! If you can afford it, this is the place to stay. I will say that for a similar price point the waters at the Marriott Frenchman's cove are better. The Marriott is all timeshares a little bit more difficult to get in to. I would consider them both luxury lodging and would do the Marriott over the Ritz. If you are looking to spend a little less try the Elysian right next door.

Hashtag #rcmemories for a reason, expectations levels are met so you can truly indulge in your travel purpose and luxury during your stay on property. Of three hotels I have stayed over the years, this is by far the best and recommended for those with a high taste level. While not the same grandeur nor as many amenities of either corporate-owned or locations such as those in U.S. cities, Shanghai, et al the brand's class meshed with this island's touches is well executed. The restaurant is good as was the service and hospitality all around. The shop on premise was convenient. #viewviewsviews Orig Post 3/18/17

The resort is gorgeous. I've been to several high end. Resorts and this resort was so beautiful, housekeeping was always making sure the room is clean, everyone that works here is so nice and welcoming, and I loved the cookies here. Oh my gosh, the cookies are so delicious that they provide as a treat! This resort is so beautiful! we stayed on the Club's side and we went to both sides to enjoy the amenities and everyone is just so extremely nice. The beaches are beautiful and close to everything. And everything is convenient. I just love this island so much and the people are so lovely. My daughters also loved it here, so much to do for all ages! Aqua clear beaches with prime locations to all sites and restaurants. Will def be back soon'

We were staying at the residence, and this hotel is SOOO NICE. When we got there, they had given us free cookies and punch. The people there are nice, patient, and kind. They explained where we can go and nearby restaurants, and the different pools and beaches. They gave us a free ride to our building, and our room was so nice! Since it was my mom's birthday, they had given us a small chocolate cake with balloons. They even gave us the groceries we wanted. Groceries delivered to your hotel? That saves a lot of time. We had a great view of the ocean, too. I had a great time there with my family. I hope I come here again; this is my favorite hotel I've ever been to. Much appreciated, Ritz-Carlton staff.

We had an amazing time staying in St. Thomas at the Ritz-Carlton! We stayed in the club level and had the pleasure of meeting Ruth. She was the most amazing member of the staff and went above and beyond to make sure our stay was memorable.

The Ritz provides a tranquil ambiance and stunning views of St. Thomas. Best resort on the island that delivers excellent service and wonderful amenities. The on site restaurants are great as well. My top choice to stay at when visiting St. Thomas.

There are very few good things to say about my experience here. I'll start with my first impressions; though. The hotel is pretty and the staff are friendly. I thought the location was gorgeous and never got tired of the beautiful ocean views. Of-course, we had to go elsewhere on the grounds to enjoy those views since all we experience from our room was constant construction noise as they built a pool right outside of our room. They worked until 7pm last night. It really takes a toll on the nerves with all the construction noice. As big as this hotel is, I can't believe this is the view they gave us. The ice machine is broken in our building and not fixed the entire 5 days of our visit:. Day 1: $18 pancakes with no butter and served with cold syrup and unripe strawberries. Don't expect to ever get your water or coffee refilled. You have to ask and get someone's attention across the room. No one ever checked on us. When you do interact with staff, they are all very friendly, but they lack the expected Ritz level of service. I do believe this is truly a training issue. The food for lunch and diinner was not memorable, until you received the bill. Again, everyone is nice, but you have to track people down to get a coke or water refilled. Pretty much a repeat every day. The beaches are beautiful and the hotel is pretty. They are working hard to recover from Hurricane Irma. However, when rooms are over $1,100 per night...I expect more. Every time we called for a ride to the hotel (due to rain); they never showed up. Yet, no umbrellas in the room. We got our room cleaned and they never touched all the sand on the floors and missed many small details. The bathroom door has dirt all around the handle from many hands. It's not been wiped down. We can't go on our balcony because they are cutting rock out there all day with a saw and it is very loud. Never gave us any more water or refreshed the nespresso - mind you, it's an $80 per day resort charge. I will say the Italian restaurant was the best meal we had. I had the seafood cous cous and it was the first meal I had that was flavorful and not disappointing. They also made good cocktails and the service was what I would expect in a Ritz. Finally, we had patched two separate reservations together because we extended our stay by one day right before our trip. They assured me that I just needed to calll them with confirmation number and they would put it together. Nope. So, I did it again upon check-in... nope, still didn't work. Had them knocking on our door asking when we were leaving... twice! Finally, I had to go to reception. Check out and check back in so thy could get it together. Then, (with the privacy sign on during this entire time and them still ringing our bell) I get another staff member at our door asking if I wanted the room serviced. Isn't that the point of the privacy sign? Literally, the worst service of any decent hotel I've ever stayed at, yet one of the most expensive. One final comment, the door bell sounds like the fire alarm chirping (loudly). It is quite disconcerting. Have no idea what brilliant person thought that was a good sound for a door bell..... wow!

I was here for five days and let me tell you it was quite the experience. I visited this resort for my sisters wedding and was very disappointed at how disorganized and chaotic the stay was. We arrived on Thursday, November 21st which I guess was the date of their re grand opening. The resort was not prepared to be opened and lots of construction was going on. We had mix ups with our rooms, charges for things we didn't even have like parking and child care!?!?? Food and drink orders took 35-45 minutes to get. Would wake up to hammering and loud noise. When my brother in law went to the General Manager to address the issues his response was he "delegates this sort of thing to his employees" and wasn't interested in assisting us. I was appalled at his response because this is the Ritz Carlton not Motel 6. Clearly to be in any management position at a Ritz Carlton you must exude their brands stellar customer service skills. The GM at the Ritz In St. Thomas must have squeezed through the cracks somehow. I could go on and on about the stay and what went wrong but who wants to read ever last detail. We eventually got in contact with an assistant manager and he comped two nights due to all of our inconvenience. He was pleasant and understanding. On the last day we had breakfast at the Blue Water Grill and the breakfast was good and the staff was very friendly. It appeared training was going on and we were assisted by Gerald and Reuben. These two gentleman were what I would expect from this type of establishment and the sole reason I have decided to rate this hotel at least two stars. I would not return anytime soon but will visit other Ritz Carlton properties. Opening a hotel that isn't ready for guests is setting your employees up to fail. If you are traveling to St. Thomas anytime soon skip this resort it still has about three months worth of work until it's fully functional.

Very nice hotel, great restaurants and very nice beds. But the main reason to go visit is fabulous people. Thanks to everyone for their special treatment, it was hard to leave.

Terrible service, incompetent staff. Room not ready at checkin time. Then put into a room that was not 'ocean view'. Tried to move us to another non 'ocean view'. Then told there could be another room however this room was not ready for occupancy. So now 1 hour past checkin time we still do not have a room. additionally as we were waiting at the pool bar for our room to be ready; there was a pack of children with their parents mind you, in the adult pool eating freaking cookies in the water! Appalling! The Ritz-Carlton brand is being very negatively affected by this hotel and their lack of service.

There is something seriously awry at this Ritz Carlton. The disappointment began from the first moment when we were escorted to our room where the floors were visibly dirty and hadn't been cleaned. (And never were, throughout our 8 day stay). Housekeeping was unfortunately not the only problem. We didn't get towels 50% of the time during our room turnovers. We rented cabanas multiple days and had good service some days, and others literally had to hunt down our server to ask for things. When we found someone to ask where she was, the other employee came back to us and said that she, also could not find our server. Mind blowingly poor guest service and experience. If you need anything, you will wait on hold for 30 minutes, only to never reach your desired person. We wanted to book a beach dinner. We did so, but because of 25 mph winds wanted to cancel. We started attempting to do this around 9:30 am, when we went out and our silverware and belongings were flying off the table due to winds. They told us we would be charged a $150 cancellation fee for canceling. Even though it was simply due to inclement weather. That being said, I'm glad we canceled because the food at this hotel is mediocre at best, and you are better off taxiing in town for a hamburger. Theres clearly a problem with operations and management of employees. There were outliers that did provide good to excellent service. (Janet, Jennifer at the spa, the Sails bartender, the main beach towel person and pool towel person). But those that did not, really ruined the experience. It seems the resort has a bad reputation with locals, maybe making it difficult to recruit or retain good people. We heard the locals have been banned from being guests at the resort, which seems horrifyingly rude. We wanted massages, pedicures, and the whole week, they didn't have any openings. For the price point, they don't deliver. The property renovation was beautiful, but it's not worth it. There are other beautiful resorts. Go somewhere else with your time and money. This doesn't deliver a Ritz experience.

I recognize that this is all a first-world issue entirely; if bad service at the Ritz is my greatest problem today, I am so blessed. However, if you are going to pay upwards of $1,600/night for a room, you expect a certain level of service. The Ritz is a huge letdown. I think this is the first time I am writing a review while I am still in the place that I am reviewing. We just finished a boat charter that was easily one of the best vacations of our lives. We were happy, jovial, and blissed out until we got to the Ritz. First of all, this resort isn't worth anywhere remotely near the cost. It's meh. The rooms are just okay. The food is mediocre, and the restaurant served us bad mussels. (The lovely server, Glasi, was so kind as to remove the mussels from the bill, but a 5-star resort shouldn't be serving bad mussels in the first place.) The lackluster beach is covered in smelly seaweed. I don't just mean a normal amount of seaweed. I mean that the seaweed is several feet deep and so thick that you can't get to the water. Most resorts groom their beaches, but the Ritz groomed only a special, roped off area for a party. Also, the resort cats should be fat and happy but are starving and sick. (Either feed and vet them, or work with an animal shelter to get them properly housed.) My friend is allergic to down, so I requested a down-free room days ahead of time. There's down in everything--the blankets, the pillows, the mattress topper. Not only was the room full of down, housekeeping wasn't picking up the phone. We left messages, and around 7 PM, someone arrived. She did her best to switch out his bedding, but there are still feathers floating around the room. My friend is insisting he'll be fine, because he's trying not to make a fuss, and he says he'll just take a Claritin. But with several days notice that we needed a down-free room, this is ridiculous. (The housekeeper, Joy, is so sweet and lovely, by the way. She's one of the few bright spots during this stay.) Setting aside all of that, it really all started with the front desk woman who was just salty from the moment we approached. She was either frustrated with her own incompetence or genuinely malicious, and that just set the tone for the whole thing. As Platinum Elite, I am supposed to get upgrades, early check-in, and late check out when available and a gift upon arrival. No, I didn't get my gift. As for the rest, the resort has plenty of rooms available, so all of those other things should be possible. If you're not going to give an upgrade, fine, but don't lie and say you did. She told us she'd upgraded our room, but it's not an upgrade at all. Our room looks almost exactly like the picture of what I booked online, save for a slightly different angle. Better rooms are still available. When I asked if we could have early check-in, she waved her hand at her desk, as if to say, "this is early check-in." She simply said, "Check-in is at 4." I replied yes, but was early check-in, as I had requested days ago, available?" Yes, she said. Liar. She told us our room was in the process of being prepared at that very moment, so we waited at the bell hop station for TWO HOURS until 4 PM, which is the regular check-in time when you are guaranteed a room anyway. So either a cleaner took two hours to clean our one room, (and again, there are plenty of other free rooms available,) or she just lied for the sheer fun of it. If she had just been honest, we would have gone off and done other things for the two hours, but because she lied, we expected we were going to get our room reasonably quickly and just sat there expecting to be called. I tried to go back and check up on it a few times, but no other person on the entire property could help, and there were other disgruntled-looking people waiting to talk to her. How is there only one person on the entire resort who can help guests? We also asked her about late check-out. (Again, their website shows every category of room has availability for tomorrow, so this shouldn't be an issue.) Again, she said yes, but then became argumentative with us to try to get us to agree to leave at the regular checkout time, instead of the perfectly acceptable 12:30 time that would have been fine for our travel plans. Again, don't twist things; just say no! The bell-hop said that there had been a party of 50 rooms earlier in the day who all had late checkout, so late checkout is offered here, just not by that desk attendant to us. And I am Platinum Elite. How are regular guests treated?!

We decided on a last minute revisit of the beautiful islands. The rates at the Ritz seemed very responsible so we decided to give them ago. We read all the reviews and spoke to our personal l ambassador about the state of the resort. Is it still under construction because of the devastating storm of 2017- yes! Are some of the amenities not available? Yes! But Is it a problem? Absolutely not! The staff was more than accommodating, the beach and pool was refreshing. The room was clean and new! The vieWs were breathtaking! Overall, I would say that they have recovered nicely and it's time to start visiting the great islands again great job, Ritz for making our stay very memorable

This is a beautiful, sprawling resort. Located on the East End of St. Thomas makes for great views. Starting off checking in the valets took our car and bags and was very helpful getting our bags to our rooms. Our room wasn't ready until about 3:30 and check in time was 4:00. So we just explored the resort in the meantime and took time to check out excursions on the Lady Lynsey which is highly recommended. The rooms were huge and clean. Bottles of water were provided to us everyday. There are a couple of restaurants on the resort and they were all decent. Pool area isn't huge and space gets taken pretty quickly. There's a kids pool with a slide. You can order food and drinks while in the pool area. The beach is clean. There's a daily resort fee that includes the tennis courts, valet parking, paddle boards, kayaks, snorkeling equipment, and any non motorized equipment. Prices at the restaurants are a bit high. Red Hook has some pretty descent restaurants that's worth checking out. I recommend renting a car to get around. It's pretty easy driving on the left side of the road once you get into the mindset. I would absolutely give it 5 stars but valet did lock our keys in the car one day so that kind of set us back a couple hours. The valet guys were great trying to scramble and get it figured out for us. So, this knocks it down a notch.

I stayed for a week and it was great. Lovely beaches. Relaxing vibe. Wonderful food!! (Try the mahi tacos and snapper). Breakfast/Room service was good. Thanks to the staff Charles, Joan, Myrtle, and Mark. They helped this vacation become the success that it was.

This is our 3rd time at this Ritz. We love it. The service, the rooms, the area, all of it. It is true that they are in some areas in the middle of construction. There was a hurricane if you will recall and they are doing needed repairs in many areas. It is still the best place to stay in St. Thomas. First, let's recall that hurricane. People were stranded, it was scary and just a mess. What did the Ritz do to help its customers? They got us the hell out of there. They worked and spent money to get us to safety, to get us off the Island, to make sure we were safe. That is what they did. A few other hotels let their patrons on their own. So, let's all give them a break and say thank you by staying at this Ritz. It is wonderful. So what, there is some noise now and again. They are making it beautiful. Second, the service is still the best. Everyone that works there is kind and they know the Island. If you want to eat at the Ritz you can, but you can also get reservations made for you by the front desk staff and they know all the great places. Third, the rooms are spotless and ever so comfortable, just like they always are. They are not going to put you in a destroyed room. They are fixing them. Fourth, the pool area is great and so is the beach. Go there, have a blast, and have fun.

I have been to many Ritz hotels and this one did not disappoint. It is the nicest hotel on St Thomas by far and is a very large property that is about 50% villas. It is pretty expensive and the main pool is not very big and not many chairs around the pool considering the size of the hotel. Other negative is that the bay where the hotel sits gets the easterly prevailing wind most of the day and during seaweed season the beaches are pretty useless and stink from the seaweed. If the had a bigger pool area I would give it a 5 star.

Friendly staff. Beautiful view from the pool. Beautiful view from our room. I've stayed at several Ritz Carlton's and this one truly went above and beyond. They scheduled taxi's for us. Around our expected checkout time, called to see if we needed help with our bags. Schedule events and reservations for us at the property restaurants and nearby restaurants. The on site excursions by the Lady Lynsey team was also fantastic. 10/10 recommend. If you're looking for a hotel in St Thomas, look no further. Free paddle boards & kayaks to use in the water. Two pools, one with a slide for kids. Clean facility. In this area of St Thomas, seaweed is known the be a problem, but not once did I notice it at this facility. They clearly went out of their way to keep it clean and eye appealing. The hotel is set up villa style, so it can be a little spread out, but they offer golf cart pick ups anytime you wanted. We often found ourself enjoying the walk and not wanting a golf cart, but the staff always offered if they saw us walking. The hotel has a breakfast restaurant on property, one casual restaurant and one up scale restaurant on property. Caribbean Fish Market, is next door and then several restaurants and bars are a 5 dollar taxi down the mountain. I loved my stay here.

Our stay was from 10/10-10/17 and from the time of arrival to departure, everything was seamless. We had immediate help with luggage, we were welcomed with complimentary beverages, and we got the lay of the land from the front desk. The property itself is massive, offering a beautiful view of the water from practically the whole resort. The pool was immaculate, the restaurants were fabulous (Alloro) in particular having excellent service and food. Southwind is a small breakfast/lunch spot on property and we visited every single morning during our stay. Jene and Shalin were both amazing. They were so friendly and welcoming, remembered our drink order everyday, and were such a blast. They work so hard and usually were working alone during the breakfast rush, but they both handled it with grace. The boys at valet, Jamar and Jabari treated us like royalty as well. They were stealthy and efficient and ran the valet with ease. The people we met at this resort that took care of us made us feel incredibly welcomed and at home. The spa staff and the housekeeping staff were also a blessing. They are incredible at what they do and the extra mile they go every single day was certainly noticed. Top notch, we will be back. Thank you for having us!!

I'll keep you posted, but so far .... The place seems a bit rough around the edges, like we can expect it to close a year from now for a MAJOR overhaul. The 4pm check-in is well - they mean 4pm and not a minute earlier - so sit on the lobby with all the other people killing time. So far the place seems a far cry from other 'platinum elite' experiences at Marriott. More to follow.

Overall I was disappointed in our experience. I attempted to book several excursions with the concierge team ahead of our trip and was told we would need to handle this on our own. Every afternoon housekeeping service was slow to get to our room and most nights we were in bed when turn-down service arrived. More importantly, the staff implemented an adult-only rule for the largest pool at the property. The other two pools were much smaller and were filled with kids under the age of 6. My two teenagers felt out of place in the kiddie pool and not old enough for the adult pool. We booked two spa services during our trip but those were unexpectedly cancelled as no one bothered to mention to me that my teenage daughter was not old enough to receive a service - which would have been fine if it would have been communicated at the time we booked it. Overall, service was not what we expected with the Ritz brand.

We had a wonderful stay, and Fritz made it even better. He clearly loves what he does and works hard to ensure that there's no stone left unturned when providing exceptional customer service. The service industry needs more employees like him. Thank you Fritz!

The newly upgraded (post hurricane) resort is truly paradise! We booked the presidential suite that was beyond gorgeous with the most unique nightly surprises like a chocolate palm tree with the best macaroons, a large delicious chartruterie board and my personal favorite- a chunk of aloe plant the evening after our fabulous boat excursion to apply to my developing sunburn that I believe prevented me from peeling and finally gave me a real sunkissed tan! The private lounge was a total deal with wonderful breakfast, lunch, dinner, drinks and snacks all day long that was perfect for getting a few emails done. The staff was so thoughtful and friendly and my massage at the spa was phenomenal! They had just opened the new water slide and stunning family pool that us "adults" just adored.. We immediately booked a return trip to bring our kids back in October!

This Ritz is gorgeous and secluded away from the main area on the island. The rooms are not quite up to date but do not feel ancient either. The main issue we had with the room (and the reason we did not give this Ritz 5 stars) is because we booked an ocean view room and 3/4 of our view was a wall/greenery. There was barely any view of the actual water. We brought this up to the front desk but were not relocated. We did not raise a huge fuss as we were not here to sit inside the room all day. Every morning we would wake up and start the day with a swim, paddle boarding, and kayaking. Otherwise this location is amazing because it is self sufficient. The restaurants are excellent with unpretentious service. The food is a tad expensive but excellent. The wine selection was perfect. Overall we were happy with our stay and would consider returning, assuming we were given an actual ocean view!

This place is really difficult. A friend of ours remarked that 'it is like a motel'. If it wasn't branded as a Ritz, it would be probably be more like a Ramada in every area. I like Ramada by the way but not at these prices and sold as a Ritz. That pretty much sums it up. DM if you want more information. I don't want to air it out here (:

Yeah, it's kinda pretty. Very beautifully decorated rooms, gorgeous location, wonderful service, amazing staff! What more could I ask for? The hotel has been through two bad storms, so there are hiccups. -beds a little too soft for me -ice machine not the cleanest -sand flies and millipedes have taken over But once they're at full occupancy and fully operational I'd expect an amazing experience here. I'd give them another chance in 2018.

Wow, we just had the best vacation ever. This Ritz is outstanding. We could not have been treated any better. We were here for 5 nights for our 25th wedding anniversary and they knocked it out of the park. From the second we arrived to the minute we left, it was all fantastic. We had a private balcony room with a great view of the ocean, St John, and surrounding islands. Looked like a movie screen or postcard, but even better because we could hear the waves and smell the ocean. The color of the water here is indescribable. So clear and pristine. The grounds here are beautiful and well maintained, from the lawn to the flowers to the buildings. The infinity pool is out of this world, and the beach is so nice and relaxing. We sat in the pool and looked at the view for hours. We never had to fight for a lounge chair at the pool or the beach. Every single person we came in contact with at the resort said hello, how is your day, is your vacation going well, do you need anything...WOW. Have never seen anything like it. We started each day off with breakfast at Bleuwater. We had the same table and I had a wonderful omelet that Juliana made. It's such a lovely breakfast buffet - all the food is fresh and tasty with interesting and plentiful selections. Then we would generally head to the pool or beach. We chartered a boat one day by Sonic Charters with Captain Gus. It was a blast. I will do a separate review on them, but if you rent a boat, stop by Corsairs on Jost Van Dyke and say hi to Capt Vinny. So much fun.   We ate at Sails, very good. The chef came out and talked to us, because I have a gluten and shell fish allergy. He was so nice. Took lots of time to make sure our meals were perfect.   We also ate at Essenza. Again, the chef came out, so impressed with Chef Norman. We had the gluten free pizza, and it was amazing. Jack the bartender was very cool and gave us lots of suggestions and good drinks. Manu Manikandan made us an awesome anniversary surprise...great memory!   On our last night we went to the Caribbean buffet at Coconut Cove. OMG, not your regular buffet. The 3 different kinds of freshly grilled fish were so fresh and the steak was mouth-watering. There was live local steel pan music playing, and we sat outside with a perfect view of the water and surrounding islands. Was a perfect evening.   So many people to recognize here. You can tell that this is a very well-run resort. So that starts with Mr. Ortlam and his staff. Big shout out to Joan Floyd who arranged so many special touches to help celebrate our anniversary. Huge thanks also to Kamilla Dabrowska, who greeted us and went out of her way to make sure we had a great time. They were both awesome and made the trip so memorable. Would also like to give a round of applause to David who drove us to our room a few times, Destiny & Edwige who served us at Bleuwater, Juliana who cooked our breakfast, and Mr. Ian McPhee who also greeted us.   Honestly, this vacation could not have been better. Thank you Ritz Carlton St. Thomas for an out of this world experience. You should be very proud of your team. They did a great job

Very welcoming when I first arrived they treated me and my family like royalty they went out of there way to make our experience very easy and fun be ware though it is extremely pricey

My husband and I were blessed enough to spend a week here for our honeymoon! The view was extremely gorgeous. They also have water amenities included to keep you busy while your enjoying your vacation. All the areas we went to were clean, had staff present where ever you were, and food was delicious! Check the evenings when they will have music while you eat that made the environment so much fun! I would also suggest in going outside the Ritz as well to get to know the island more. One evening we took the ferry to go over St John to see additional beaches in the area which I recommend. We also took the Lady Lyndsey for a romantic evening to St John and that was a huge highlight. They serve you snacks for the short ride and let you know the best spots to eat while you there. On the way back you can see the clear evening sky light up with the stars above you. Overall, we would totally go back! Enjoy

This was a beautiful place to stay in with amazing staff. The pool was clean, the staff was accommodating, and Charlesworth is the best bartender out there for good quality drinks. Highly recommend. On top of the staff, I would like to give a thanks to Director of security for going above and beyond to help find some items of mine that were left at the pool. This resort is massive and I was sure I had lost all my belongings. However she searched long and hard and gave me a call back as soon as she found everything. Thank you so much, Sehkert Tyson!

I had a long good relationship with the Ritz Residences for 13 years. I paid $195k for an "equity" ownership for three weeks a year. I sold it in September for a pittance ($16k) as the management and board really failed us. Six other affiliated Ritz clubs offered us an opportunity to visit from Hawaii to South Beach. They all dropped out with the exception of Lake Tahoe. They "invested" their free cash into Lehman ARCs to enhance their yield. Needless to say, that was another disaster. Then they basically sold us out to Marriott with their members now having access to our facilities including a lot of college students during their school breaks. These were among the many failures by management. There was to be a class action against, but the USVI court stated that they didn't have enough members to form a class. That is due to the fact that the Ritz withheld member contact information and so could not address other members to add to the class. ADDING INSULT TO INJURY THEIR COLLECTION AGENCY, CONCORD SERVICING IS HARASSING ME TO PAY NEXT YEAR'S DUES DESPITE THEIR ACKNOWLEDGEMENT THAT THE UNIT WAS SOLD IN SEPTEMBER. SINCE IT OCCURRED BEFORE THE DUES ARE DUE IN OCTOBER, I AM NOT LIABLE. IT MUST BE PAID BY THE BUYER. BE AWARE THAT THE RITZ ORGANIZATION IS INCOMPETENT. BUYER BEWARE!!

Lovely spot. Nice quiet beach. The pools are well kept and clean. My kids loved the medium sized water slide. Service overall was good, the staff overwhelmingly is very welcoming and work to help you out as much as possible. We would return. Cons: the food on the resort is very expensive and very mediocre. The Alloro restaurant was very nice but for 2 adults and 2 kids we paid over $200 for one dinner. Kids meals are HUGE (ridiculous waste) and are $15 each. Also minimal food variety for kids. They survived on spaghetti and chicken tenders. Would be good to add in things like small burger, hot dog, a rice option, smoothies/yogurt, applesauce and some veggie options. Off-resort is fairly dead. There is one area Red Hook up the way about 8 min drive. There are some decent places to eat there (Pesce was quite good and I recommend that for adults, a bit fancy for small kids) but the area felt unsafe after dark. A nice coffee place (Lattes in Paradise) is there. But just a bit inconvenient from the resort. I think there has been business loss with hurricanes and covid. Hope they rebuild the area to match the luxury of the resort.

Here is your total guide to the Ritz saint thomas: Any other hotel it would be a 3, based on the price, and expectations of staying at a ritz, a 2 is generous. We are titanium members and this could not have gone worse. I've stayed at many ritz hotels and even other luxurious hotels on saint thomas. This is by far the worst experience. Terrible: Check in: took an hour and a half of the concierge not being diligent in getting management. No line, was just lack of prioritizing. They told us conflicting things and were far from accommodating. They told us multiple times that we could be coming off the street because the reservation was in my dads name. We have the same middle and last name!!! This was insulting. Check out: not even managers or the accounting team is able to stick to what they say. Charges out of no where!incorrect information from the entire ritz team and told us things that were just not true. Ants IN the room and got in baggage ! ( we did not have food anywhere) A USED razor was in the bathroom!! AC broke the first night Poop stains on robe!!!!!! Bad: Coffee cups in room were dirty Ice machine was broke Tv had bad service Lights flickering Can hear the next door neighbors who were very obnoxious and loud at 5am in the morning Minor construction going on during day, I didn't mind it. restaurant: sail: food was good but pricey. Service was terrible, really not anywhere near what the ritz should be. Took forever to come get the check back. I understand island time but we don't want to waste our beach time! In room dining: chicken noodle soup was way too Salty and quality of food was bad Good: Karen the concierge was fantastic, kind and empathetic. She truly was the highlight of the hotels service and provided great info on possible trips. The helpful and kind people were Shamiqua and Karen, A++ to them!! Would be a 1 star without their compassion. Bleuwater breakfast was good, buffet is worth it if you eat 32$ worth Catamaran pizza trip was great. Awesome staff and nice snorkeling. Overall: I could name drop but I won't for the management/accounting team. The ritz should be embarrassed by their uppermanagment's lack of follow through and the service lacking training. Will not be coming back and suggest you find another nice hotel in the area that will be much cheaper and have better services.

Great time, the club side isn't as nice as the hotel side though but I used to sell timeshare so I follow the logic behind that (ha). Bad experience with the spa though. Last minute they charged a $50 "service fee", said 15% of that went to the woman that did the facial, and then announced to the lobby when I didn't leave a huge tip. Facial broke me out really bad too, blah.

I can't believe I never wrote a review. Maybe it's because I am wishing to go back and was waiting to do the updated one:-P This hotel is all around AMAZING! This vacation was one of the best vacations of my life. I will never ever forget this vacation. There are just some places you go, and after a while your memory does not retain the details, not this one. My mind and heart will forever hold the fun and fond memories that were made here. The Ritz employees truly believe in and deliver superb customer service. Check was not by far crowded and super smooth. They give you rum punch upon your arrival. We received an upgrade to a high floor two room Suite because our initial room had some water issues. They resolved the issue very quickly and with the utmost professionalism. It's a large resort with multiple buildings, so they drive you to and from in golf carts. The room was clean, spacious and had a balcony with a view that overlooked the pool grounds and the water. They provided complimentary plush robes and house shoes for your stay. We could also see the neighboring Island St. John. The pool and hotel grounds are just breathtakingly beautiful. The pool was never overcrowded from my experience and we were able to get chairs with no problem. The staff by the pool are super nice, always greeting you with a smile and were always helpful. Ate at the pool for lunch and the food was good. Did not eat at the Ritz for dinner because we rented a car, so we ventured around the island a bit. We ate and partied in Red Hook. Dined at the Big Bamboo and the food was not that impressive I must admit. Duffys Love Shack is a must do for some late night fun, with a DJ and live entertainment. We took the ferry over to St. John for the day and to go to Trunk Bay Beach, which by the way is a must if you want to see one of the beaches rated the most beautiful beach in the world. I swear it's so beautiful, with white sand, crystal clear blue, green water that it doesn't look real. It's one of those beaches you take a picture of and use as your screen saver on your computer and as the cover on your Christmas card pictures. We also visited Coki Beach, which is also another beautiful beach that's located on the St. Thomas Island. I truly believe ALL of their beaches are just breathtakingly beautiful!! Ate at the beautiful Havana Blue restaurant in St. Thomas and it was really good. The service was exceptional. It would be wise to make reservations ahead of time on the weekends. I made our reservation before leaving weeks in advance just to secure the date and time I wanted. All in all I LOVED this trip and the overall experience of the Ritz Carlton and U.S. Virgin Islands. It's a beautiful place. The people here are not snobbish or rich assholes as you might expect at a Ritz Carlton property. It's really a family friendly hotel. Is it expensive YES! This isn't an all-inclusive hotel. But if you save and plan ahead, it will not seem so bad. I would suggest renting a car and not cabbing it everywhere because that can get expensive. If you rent a car you will be able to go to the grocery store for snacks, drinks and anything else from home you need. Remember this is US soil, so they have every chain restaurant you can think of there too. Also, a nice plus is the duty free tax when shopping.