The Ritz-Carlton, Tysons Corner

I would not recommend this spa. They have major staffing issues and we have had multiple issues trying. to deal with resolving issues from 11/20 through now from a 12/26 visit. They did not provide the described services and they bungled the resolution as well. Don't waste your time or money. There are better options in the DC Metro area. Do not recommend. The hotel stay was mostly fine.

This is my go-to hotel when visiting D.C./McLean, Virginia. It is beautiful, and the service is fantastic! This location has luckily been able to uphold high standards and customer service from check-in to dining, concierge services, you name it! I’ve had amazing experiences speaking to agents on the phone, who are actually on location, check-in services, the wonderful greeter who is always happy to direct me in the right direction, especially while under construction! I hope the Ritz maintains this level of enthusiasm as well as standard for cleanliness… I also look forward to having breakfast at Entyse, the bistro. Mona has been serving us for years and we absolutely love catching up with the staff! I would definitely give them 10 stars if possible!

I really enjoyed staying at this hotel. It was very clean and comfortable. The television had a qr code that you can scan with your cell phone in order to use your phone as a remote control. That was really convenient and appreciated. The food was good as well. I'd definitely stay at this location again.

Stayed here for two months last summer and recently came back to the restaurant to have a drink and to reminiscence. Decor changed as they recently underwent renovation. The hotel has a more contemporary flair now. Food and drinks are still excellent. There was live music and the atmosphere was fantastic. Absolutely my go to place for a night out or even a staycation.

The great: Charismatic staff, prime location (attached to a luxury mall with plenty of shops and restaurants), luxurious room with plenty of light, plenty of charging stations and outlets around the room, and nice bathroom amenities. The not so great: the pillows look fluffy until you lay on them, at which point they go almost completely flat, which made for a terrible night's sleep due to no support at all (even with three pillows, they all went nearly flat, so it felt like I didn't have a pillow at all). There's no fridge in the room, so for someone who travels with food (like I did) or needs ice cold water (like I do) you have to call the service desk to store your stuff elsewhere. The water pressure leaves much to be desired (which is pretty typical for any hotel), and there are no snack and toiletry areas in the lobby (so make sure you bring all your personal items).

Absolutely amazing staff from the valet, welcome in the lobby, gorgeous decor. Super clean rooms and quiet. We loved all the amenities: pool, hot tub, steam, sauna. Plenty of water bottles everywhere to stay hydrated. Get the club level if you can, its worth every penny. Our concierge Shima was an angel. Delicious complimentary meals/drinks at the club lounge. Burn some calories walking at the luxurious mall next door. We shall definitely return next time we visit Virginia.

The service was top notch! Everyone was so friendly, eager to help and just pleasant to be around! There was construction being done in the lobby but we stayed over the weekend so we didn’t hear a thing. They popped champagne in the late afternoon and even had hors devours. The coffee in the lobby was delicious in the morning and so we’re the mimosas. The housekeepers were as friendly as can be as well as the valet. The location of this property cannot be beat if you’re looking for a getaway full of shopping and eating. We cannot wait to come back to see the new lobby and restaurant. I’ve stayed at numerous five start hotels and I have to say that this might be one of my favorites. Thanks for a memorable and enjoyable stay!

Stayed here in late July, it was a nice hotel. The staff was amazing and the view of the city was beautiful. The food was good, the club lounge had excellent food and service. The elevators are slow to reach the higher floors and one of the elevators is very creaky with a weird smell in it occasionally. Overall I am looking forward to staying in this hotel again.

5 Solid stars for: 1) Amazing staff and service that is at a very different level. Their attention to detail with the color coordination of the flower arrangements in the suite to the precise placement of the extra bed to the extra case of room temperature drinking water to how quickly the used dishes and utensils are picked up; the snacks in the lounge to match the tastes and likes of the guest. They know how to take care of guests. Every single person from the kind lady cleaning the men's room by the gym to the bartender at the lobby restaurant wished us with a smile. The younger grandkids are on Ca time and were up at 4 am; they requested and had mac n cheese, pancakes, chocolate milkshakes and fried sweet plantains specially prepared for them at 4:50 am. 2) A gorgeous interior.Simpler than the Ritz in Paris, Jeddah, Saudi Arabia and in Orange County, Ca but just as exquisite and classy. The exterior entrance is very plain and not flashy at all. Walking in gives the Wow effect! 3) The fitness center is modern and updated with really great equipment. The pool temperature is perfect. 4) I got one of the best massages in my life in the spa this am. My therapist Gina attentively listened to me and addressed all my areas of concern. She knew her stuff and had strong and healing hands. 5) The hotel is easy to get around and not very big. Another huge plus is that the Tysons Galleria mall is attached to the hotel. The only small thing is the location. The hotel is in an office park and self parking can be a slight pain. So please do valet. Worth it! Tiny issue and 5 bright stars overall!

This Ritz Carlton doesn't really live up to the name it used to, but then again the standard has slipped over the years and especially now that Marriott controls it. This location, however, has a myriad of issues, as we have learned over our frequent stays. First of all, the rooms are not always up to par - there are random issues with things like the air conditioning, room phone not working, TV having connection issues, etc. I could excuse this at a normal hotel, but a so-called luxury hotel should not have these issues, especially for the price. The same goes for the food; I would be more amenable to spend $100 per person, per meal, if the rest of the experience was to a professional, luxury standard. The bad taste in your mouth over dealing with the hotel is enough to ruin the taste of anything else, in other words. However, the food is admittedly quite good and consistently so between Ritz locations, and the downstairs bar has nice live music and a fun menu. However, for the last point of contention, a very irritating issue is that the room is often not ready on time, which they state is because many people have late checkout, but they do not offer that through their own Marriott points system. Thus, it is more preferable to use American Express Platinum to reserve a room; therefore, their rewards system is undesirable in comparison. It appears to me, also, that they only have one maid per floor, so they are perhaps trying to save money on staff, but it is not fair to the maid to have to clean the entire floor by herself. Again, this may not be the reality but it was from our observation. In conclusion, the Ritz-Carlton of Tysons is nothing more than an average, overpriced hotel. Now, they are apologetic whenever there's an issue, but if they do not hold themselves to a better standard, they are going to lose customers, or perhaps they will have to lower their prices because those with standards will pick a better alternative. I would say it is acceptable to stay here if you want convenience for the mall location, but otherwise you are better off staying at a luxury hotel in Washington D.C.

Remarkable service, unique location Came in for a conference and always enjoy my stay here. The staff is supremely courteous and quick, with a quiet, clean, and comfortable room. One representative saw that I hadn't logged in under my Bonvoy account and paid for WiFi, asking if she could correct that for me. Another young man found a private spot for me to take an important call in a side room after check-out, but before I left for the airport. The conference facilities are mid-sized and nicely appointed. The food is great. Morning and evening meetings at Entyse are perfect and both the meals and service are superior. We also made our way to food options at the adjoining Galleria Mall-- excellent for walking out of the cold, getting a gift for the way back, and restaurants. Last, the convenience to and from Dulles airport makes this hotel very easy to get in and out of. The roads were crazy clear with what's happening in the Federal government at the moment, but even in normal times, it's a reasonably quick trip except at rush hour.

For Valentine's Day 2024, this girl took Wednesday off to indulge in Spa services at the Ritz! Spa Days are to relax and disconnect and I'm always able to do that here! Beautiful property, fine dining available. I love to check in the day before, fine dine at their restaurant, sleep in, do breakfast in bed and go to the spa! They have an indoor pool, jacuzzi, sauna, and lounge area. It's never crowded, overall a one night stay, facial, plus massage runs a little over 1k but SO worth it! Facials are amazing! As are the massages! Now this is a Spa and one worth every penny! Highly recommend! Rooms are always amazing at The Ritz!

For my first Mother's Day as a mama of 2, I just wanted some time to myself to recoup and recharge. I booked a one night staycation at the Ritz-Carlton in Tyson's and enjoyed my experience! Upon check-in, I had a warm welcome from the staff and was offered complimentary glass of champagne from the lobby. The room itself was spacious enough for myself and had the most comfortable pillows and blankets. The gym was a bit outdated but it had everything that you needed (cardio equipment, free weights, etc.) to get a quick workout in. Valet was also very efficient and my car was waiting for me right after I checked out of my room. The best part about this hotel is how it's adjacent to the the Galleria mall which housed plenty of food options (to eat/order something that I didn't need to share!).

Such a nice experience. Afternoon tea was wonderful. appropriately priced. I came w a gf and we were 100% underdressed, but they still allowed us to dine. We normally would have went home to change beforehand. So I appreciate them still allowing us to dine with them.

Ritz-Carlton is no longer a luxury brand. We found no fridge upon our arrival. They had a stocked minibar with $10 water but no place to put our perishables. The hotel guide said we could request a personal fridge - so we did. I joked "what if they drop a college dorm fridge in the middle of the room?!" We both laughed. When we returned from dinner - guess what? - they had deposited a dented dorm fridge in an absolutely awkward place in our room! I was absolutely STUNNED! Ritz- Carlton used to be a luxury brand! This is absolutely unacceptable! Then I began to notice all the other BS - especially the worst shower water pressure I have ever encountered in a hotel. I'm livid. This brand is NOT luxury - it's actually VERY average. Two stars - would not recommend.

Note that this is my one and only Ritz experience. Loved my room with king size bed and amenities. Loved the hot nespresso machine, slippers, robe and water bottles. Found out what a turndown service is and love they the tv has a relaxing vibe option to ease into sleep. Really nice full bottles of luxury shampoo, conditioner and body gel. Fun to see all the bonus options like loofah and comb. Loved that they have a pool that's warmed up and scented with rosemary. No chlorine but Rey clean and relaxing. Soft blue towels on the lounge chairs and a deliciously hot jacuzzi. Hot apple cider at the lounge area. Can't wait to come back next year!

I stayed here for two nights. It was fine, I just didn't find the experience to live up to the Ritz Carlton brand. When I checked in, my pillowcases and bedding both has stains. There was a high-pitched ringing sound coming from the door/bathroom area the entire stay. The bathroom didn't feel the cleanest. The thermostat didn't seem to be responding to my inputs. The lobby and door staff wasn't overly helpful with the few questions I had. Overall, a fine stay and nice enough place, but, based on my experience, not worth the price tag if you're paying the standard rate. The Nespresso machine in the room was great and the gym was pretty nice with flavored water, fresh fruit, etc.

Take a break from shopping and head over to the bar the Ritz. My friend and I were celebrating birthdays and promotions so we def needed drinks to toast! Our bartender was PHENOMENAL and so personable -- he definitely played into our foolishness and we had a good ole time.

It's very rare that I don't give a Ritz property a 5 star review but this location just had too many missteps. When arriving you have the choice to valet or self park. I chose self park because I was going to be in and out dozens of times a day and didn't want to wait each time for my car. Each time you come in you have to pull a ticket and then take it to the front desk to validate. So yes, while technically parking was free for me I had to visit the front desk at least ten times. Check in was a breeze and everyone was super nice. My room upgrade was just a higher level (21). You have to use your key to access the elevator which was hit or miss. The lobby is lovely and they have live music on the weekends. They were advertising hot chocolate and apple cider in the lobby but every time we stopped by it was empty and no one was around to refill it. I did a 90 minute spa treatment with Fariba and it was amazing. She's super sweet and I recommend everyone go see her. The pool and hot tubs are adults only at certain hours which my son didn't mind. My only issue was when it was adult time there were always kids in the pool and the parents didn't seem to care. Again, no staff around to enforce the rules. We ordered breakfast and it arrived promptly at 7:45am as requested. They include a 20% gratuity in the price of the food which is nice. Upon checkout my final bill was correct, down to the penny so points for keeping track of all that. The final blow for me was that this property no longer has the standard Ritz hotel keys that are blue and list the property location. I've been collecting these keys for years from various Ritz' so this time I just got a Marriott Bonvoy key. If anyone from the hotel sees this review please find an old key and hook me up

The Ritz TC is cool. The glaring reason for my staycation was to be at the luxe mall and take my time as I shopped. The staff were polite and the room was clean. I did so very much enjoy the lighted mirror in the bathroom and the Nespresso machine. I have the Vertuo at home but they had the OG machine and when I tell you, DELICIOUS!!! I lowkey want to throw mine out haha! I think because of the rate that I booked I was not allowed at the club level although I am a Platinum Elite member which was okay... I wasn't in need of that. I did order room service which was decent I ordered the pancakes and a quesadilla which were different from what I am accustomed to but they did the job. Overall, would I stay again, sure... as long as it's connected to that mall in Tysons Corner they will have guests!! Smart move Marriott!!

In town for a short visit; having lived in Vienna as a child, it was a nice trip down memory lane. From the front door, you take an elevator up (3rd floor?) to get to lobby; there's another set of elevators to take you to rooms. Service was excellent from check-in to room service. Rooms are on the larger side. Stopped in for a drink at the Entyse bar and enjoyed the live music & drinks. Connected to Tyson's Galleria with all the high end stores (other than galleria there's not much else within walking distance) Did not get to try their amenities (spa, pool, etc) on this visit.

An exceptional hotel that meets the standard of a five-star by every metric. I hosted a few of my friends in my room for an impromptu drinking session, and the staff was nothing short of excellent in letting me know in a timely manner whenever a visitor had arrived in the lobby. Security is tight but not too tight; and the staff is polite and courteous to a fault. The only downsides to staying here are the parking situation; and the lack of accessibility to the metro station.

I did some business travel and finally have the opportunity to stay at The Ritz . As I've never stated up at The Ritz before I had no idea what to expect. The Customer Service blew my mind as soon as I got out of my car, I could tell that the employees main goal was to make me feel welcomed and ensure that my visit while at the property was as comfortable as possible, and that's exactly what happened. My room was really comfortable and modern. There was a coffee machine snacks for purchase and the TV had both cable and the option to connect to Netflix which I always appreciate. One of the things I enjoyed most about my stay at this hotel, or all of the thoughtful toiletries that were included. They had Q-tips, cotton pads, body lotion, body wash, and really really nice shampoo and conditioner. The king size bed was so comfortable and having an oversize chair in the room with the footstool was really nice. If I had to be super nitpicky, I would've loved to have a few more outlets in the room. My phones in my room didn't work so I wasn't able to just quickly dial for room service or or use the tablet in my room for room service that wasn't working either. They do have a complementary shuttle that will transport you to anywhere you need to go within a 2 mile radius as there were many people that were there for Buisness Travel and going to different venues. It did make the morning commute into the office a little hectic, so for any future guest reading this post, I would definitely suggest chatting with the concierge about your Shuttle needs ahead of time and or planning alternative transportation just to make sure you arrive at your destination on time. Overall I really enjoyed my stay at the Ritz and I look forward to returning in the future.

Enjoyed one night at the Ritz after a fancy dinner in the area. The rooms were very clean and comfortable. We were able to have a refrigerator brought to our room to store dinner leftovers which was nice! We went swimming in the indoor pool which was quite fun. The heated pool is open late and has adult only hours. The spa also has a sauna and jacuzzi. Next time I'll be sure to book a treatment!

I had a wonderful time on my mini Staycation at the Ritz Carlton in Tyson's Corner, VA!!! My check-in with DURWA was wonderful!! Very kind... The accommodations were wonderful! From the turned down service to the glass of wine at check in, I will be staying at this hotel again!! Self parking: $13 per day..in the garage!! Breakfast was quick delivery for room service and was tasty!! There are multiple restaurants in the mall to enjoy if you don't want to eat in the hotel. Parking Tip: Park on the 5th floor of the garage, then go up the elevator one floor. It takes you directly to check in counter!!

I stayed here for my son's wedding. The staff were awesome, the service was impeccable! The pool in the spa area was so beautiful and peaceful. I cannot say enough good things about this hotel.

It's the Ritz! I attended a black tie event at the Ritz in Tyson's Corner and it was hosted in their lovely ballroom. Upon arriving into the event, there was complimentary champagne in the waiting area outside of the ballroom along with some finger foods such as cocktail shrimp, bruschetta toasts, chicken skewers, etc. Once the doors opened into the ballroom, I was amazed at the decor. Great attention to detail from the floral settings and candles on the tables. There was an aerial contortionist as soon as you walked in, so cool! It is a huge ballroom so plenty of room if you're hosting for a lot of guests. The live music was exquisite, the saxophonist was so talented! On each side of the ballroom they had a bar area for wine and beer. Close to the entryway they offered a espresso martini bar. I was super excited to try one of the espresso martinis, it was delectable. The ritz logo on top of the drink was a nice touch! As for food, it was served buffet style. Ton's of options to choose from! Some of the offerings were: lamb, slow cooked beef, ravioli, salad bar, etc. The options were endless. The branzino was my favorite! Everything was chefs kiss! Overall, it was a lovely evening at the Ritz. Customer service was exceptional.

Stopped by Friday night for a drink and listened to some music in the lounge. I ordered a dirty martini and she ordered a cosmo. How do you screw up either?!?!! They did. First, both were 1/3 of a glass. Maybe 1.5 to 2 ounces. The dirty tasted like the olive brine had gone bad. Sour and bitter. Ordered with Belvedere and it supposedly had it but not convinced. Her cosmo was not drinkable. She went to the bar and instead of correcting it they handed her a glass of SIMPLE SYRUP!! WTF??? So for $20 each we got screwed but didn't get missed. Take the Ritz off of your list. Classless and disgusting.

Jay-Z said it right: When you're used to filet mignon It's kinda hard to go back to Hamburger Helper It's your choice though, baby Is you rollin'? You CANNOT go back to the free breakfasts at the Hilton after the Ritz Tysons. It's just not the same.

Very friendly front desk. Al and Bill were nice and efficient, as the operators on the phone. The standout of this hotel was more the staff than the property. I'd say this is a 3-4 star hotel under a five star banner; maybe not what I'd expect from a name like the Ritz. While the beds are comfortable, the bathrooms could use an upgrade - there was really nothing special about these rooms overall. The restaurant below was also average for dinner and drinks. I got the room at a decent rate, but at any higher price probably not too worth it. Valet was pretty pricey.

Nice spot. I only visited for one evening however it was nice. You have to go up a floor to check in. Service was friendly and quick. The room was a king and was also clean a nice. When I returned to my room after dinner the bed was turned down and the curtains pulled closed with a soft light on in the room. Check out was easy coffee available at the front reception. Overall a very nice stay and I recommend and will visit again.

A hearty thank you to Kierra (Check-in hostess) and James (Night Manager) for exhibiting continuous professionalism and making my stay pleasant. There are two options for parking, valet, and self-park. Check with the hotel prior to your arrival as the price may change based on peak periods and other variables that cause a rate hike. There were no issues with the valet and all the representatives were courteous and eager to assist with luggage, the door, and any questions. Check-in went smoothly and I received a full rundown of the property, amenities, and incentives available to me. There was a person to bring my items to my room and he was extremely gracious. Housekeeping stopped by to check to see if any additional items were needed/wanted and they too were uber pleasant. Tyson's Galleria is co-located and you don't have to go outside to get to it. High-end, luxury stores such as Sak's Fith Ave., Lous Vuitton, Balenciaga, and others are at your disposal if you're ready to blow a check. The shopping area has restaurants as well as inside of The Ritz-Carlton for dining variety. I opted to dine at the hotel and it was well worth it. There was live flamenco music that night and it was a welcome addition to adult dining. Other guests were dressed for dinner and no one had on a bonnet, slides, or pajamas. A small issue within the room was addressed and corrected by James in an exemplary manner. Immediate attention was given to the issue and the apology received for the inconvenience was genuine. Well worth the time and money. If in the area, I would definitely stay here again. There is a spa on premises that requires an appointment. Spa services do incur a 20% gratuity. The pool and gym are accessible via your key card. Some of the lounge areas are limited as protocols for COVID evolve. Any questions or needs you may have can and will be answered promptly when you receive their check-in email. It outlines room service, dining menus, and the various services the property offers. Wedding planners and chefs for tailored menus are available if you decide to host a wedding or reception here.

Its the Ritz ! Located in Tyson's Corner ner Washington Dc. Adjoined to the Tysons Gallerria Mall. You drive up to a grand circular dive way to the entrance. Doormen and bell hops are on duty to greet you. I was escorted to the reception desk as others grabbed my bags and parked my car( self parking is available if desired but why not go all out). I was quickly checked in and taken to my room. My bags arrived later promotely and where placed in the closet and room on racks with a brief introduction to the ammenties of the room from the bellhop. The hotel is beautifully decored and furnished. It offers a restaurant, bar and lounge , which has live music on Fridays and Saturdays, awesome Gym with everything you can think of, Feature Spa facility with treatments and more. Steam rooms, suana and Large salt water pool plus whirlpool ! Great lounges by the pool and all the water you can possibly ever drink. Locker room offers showers, robes, shaving needs as well as a great changing area - what it lacks is a high spped swimsuit dryer (sadness) because that woukd be great. I hate taking a wet swimsuit home. The staff is super helpful and plenty to be found. Thats the way a 5 star should be. The hotel has an extensive wine list- so experierment ! Lots of great wines! The food is Incredible ! Everything is delicious and care taken in presentation. Order breakefast in bed ! OmG classic breakfast with 2 eggs sausage, toast, hashbrowns and a order of the Best Pancakes in the world! Yummmm. Just steps away is a great Italian Restuarant- so check them out too. When you are in the need to be spoiled- trust the staff at the Ritz to deliver! 5 star - top notch. Best weekend getaway ever.

Decided to do a staycation at the Ritz since I had 2 free nights that were expiring. It's the Ritz so by the default you csn expect the service to be great which it was. The room was comfortable, clean but nothing to write home about. Unfortunately, this hotel is very dated which also explains why it's one of the cheaper Ritz-Carltons in the area. The pool area is decent and includes a hot tub. Nothing too extravagant. A plus is that they have adult only hours but I wish they had more lounge chairs that recline allowing for more relaxation. I can't speak on the food as I opted to do Uber Eats and The Palm which is next door. Largely because I found the food to be extremely overpriced for basic hotel food. If I am going to spend coins for food let it be something worth it. The property is connected to Tysons II and near a number of restaurants and shopping. There is a hotel shuttle that will take u anywhere within 2 miles from the hotel. Overall, my stay was nice. I can't give it five stars because the facility is really dated and could use a face-lift.

Too many small issues that lower the experience of a do-called luxury hotel over many stays for the mall access. My clock doesn't even have the right time!

We stayed here to bring in New Years 2023! Nothing about this hotel gave me "Ritz-Carlton. Upon check in, it was fantastic. The front desk made us feel like they were happy to have us and that's about the only thing that made me feel good about paying $400 for one night. We arrived around 7pm Net Years Eve and caught the 7:30 movie at Tysons Corner. We ordered room service when we got back and the food came cold. $80 for burger, fries and drinks; I'd like to have it hot. The restaurant/bar was ok. The bartender was definitely knowledgeable and was attentive to our needs. The amenities were non existent. No towels in the sauna, no one available to assist with any questions. No towels for the pool; it was like staying at the days in for the amenities. The bed was comfy and the robes are always nice. Now the breakfast on New Years Day was nice and that's about it. I would give it 2 stars however I'm a Marriot rewards member and the front desk was really the star of the show here!

07.23 Stuck in Va for another 5 days so hubs flew in for a date night. We've stayed at the Ritz a few times already but this last one was way off from the usual excellent services the staff provide. On check out day, I drove hubby to the airport pretty early, picked up my mom and came back to have breakfast at Entyse. I had only brought a backpack and a toiletry bag that I purposely left in the room so I can brush my teeth after the meal. Came back to the room and found house keeping had removed all the beddings off the bed and had put away my toiletry bag and placed it in her cart. This was before 11am and I had requested for a 2 pm late check out at check in. I was highly irritated. Front desk explained that they were fully booked that day and could not grant request for late check out. I argued that even so, house keeping does not have a business going in the room especially if my belongings are still unpacked inside the room prior to 11am. She apologized and gave us 10k points toward rewards. I know things happened but it was still very annoying to deal with the whole situation.

Pretty good place for a cozy Christmas staycation. Here are the highlights: PROS: -Exceptional customer service -Phenomenal room service (One of the best New York strip steaks I've ever had!) -Fantastic room service -Deep, spacious bathtub -Diptyque bath and body products -Thick, absorbent linens that gently exfoliate as they wash/dry -Extremely comfortable bed -Virtual remote control which allows you to change the television from your phone -Plenty of USB and standard outlets throughout the room -Makeup wipes provided -Alcohol wipes provided -Plush bathrobes and cozy slippers provided -Ample parking, conveniently situated -Self-serve vehicle amenities stations in the parking garage with complimentary vacuuming, windshield washing, and tire air inflation CONS: -The entrance is on the 6th floor so it's a bit of a labyrinth to get to the front desk -The shower does not have a hand wand which makes rinsing difficult -I was expecting a more fruity, floral, or clean fragrance but the Diptyque bath products provided smell like fresh cut grass. (I'm glad I brought my own bath products.) -The room was not as quiet of a stay as I would have hoped. All day long, I could hear/feel doors from neighboring rooms slamming as people entered/exited -Fairly thin walls. I could hear the TV playing in the room next to me during my entire stay. - The decor is dark and a bit dated - The Nespresso machine is incredibly loud and it vibrates terribly, so it's a good idea to hold your coffee cups as they fill to prevent the contents from spilling on you -The spa is only open Thursday-Sunday -Even though he had a 10+ minute head start, it took over 30 minutes for the bellman to bring my luggage to my car. Not sure if I would return to this particular location, but I would definitely like to see what other Ritz-Carlton properties have to offer.

I have stayed here twice and both times were great! Service was pleasant all around. The hotel is attached to a mall if you like to shop, or don't want to eat at the hotel restaurant. There's also another mall nearby with more affordable stores. When I first drove to the hotel, I got confused by the signage in the parking lot, so I just ended up parking in the top level of the garage, but I believe any where that you see their logo will lead you to the hotel. I went during cherry blossom season and the drive to DC and the quest to find parking was atrocious. Take an Uber or the metro system instead. Tried the game room, which had XBoxes. The games were limited but we were just trying to kill time. The lights are also motion sensing so I had to stand up and move around every once in a while. The food, albeit over priced, was great. I would recommend the peach cream cheese bagel (breakfast), Parmesan fries, and short ribs (dinner). The front had complimentary hot apple cider near desk. There was also complimentary mimosas on one Sunday morning, but we thought that this may have been to make up for the broken elevator that day. The room looked tidy. Had complimentary keurig cups and tea. The second room I stayed in had a handheld bidet in the bathroom. The bathroom mirror is brightly lit. They provided us bathrobes and one pair of slippers (why not two?). I would definitely stay here again.

I stayed here for a work summit and it was lovely! I thoroughly enjoyed my stay and look forward to going back in the future.

I had used my AMEX Fine Hotel and Resort credit to have a luxurious night at this hotel! And, it exceeded my expectations! Upon arrival, I was informed that parking is $12/night, and, if I had wanted to, I could use the cost of parking on the $100 hotel credit. I ended using the hotel credit on their spa on the 3rd floor -- where you could spend it on products, a massage, a manicure/pedicure, etc. The 3rd floor is also where their family pool is. The pool did not have that same luxurious feeling of the spa or the hotel's hallways, but, it was still lovely since there weren't that many people there. When I had checked in, there wasn't a suit available for me to upgrade to; however, I was able to receive a room on the top floor and get access to the club experience, worth $200, where they had alcohol on tap, delicious small bites, and a relaxing environment where we were attended to. I had worn a designer dress the night, and the kind lady attending to us had wanted photos with us. There is a bar on the check-in floor that I had explored and ordered their truffle fries. Had a nice crunch but it was lacking in flavor. We were able to take our drinks upstairs to our room. The bar closed at midnight, and the service was great! We were checked in multiple times to ensure that we were having a great time. In our room, there is a mini fridge filled with drinks. Do not remove anything from the fridge unless you're hoping to pay for it. We had removed all the drinks to store some food, and we were given a massive bill afterwards as a result. I had explained the situation to the front desk at ~4 am, and they quickly resolved the issue (great customer service, again!). In the morning, I had ordered their crab benedict, ~$60 for 2 people, and it was delicious. It was more food than I actually finished! This was paired nicely with the smoked salmon from the club lounge that came complimentary with the upgrade. I'm definitely going to stay here again! This was a fantastic staycation and treat to myself. Check out some photos I took!

This was a lovely hotel, connected to a beautiful mall. The service was excellent, the food was very good. Giving a Ritz 4 of 5 stars seems pretty snooty - I don't mean to be that way. I guess I am comparing other Ritz-Carlton hotels against other locations. This hotel seems compact. Our favorite Ritz is in Laguna Beach - so that view is tough to beat. It is clean, comfortable, and managed excellently.

I have stayed here several times and each time it gets better. The best thing about this location is the direct access to the mall, even after hours to quickly get to the restaurants. Kids loved the pool, games room and gift for kids at check-in.

Loved the fact that the Ritz is attached to the Galleria. Makes it so convenient to all the shopping boutiques. They have restaurants, shops, movie theater, gym, spa, indoor pool, hot tubs, hot & steamed sauna. All the essentials amenities that makes your stay comfortable.

Arrived at hotel room to find a stained pillow case on the bed and dirty coffee grounds in the Nespresso machine (that I had to clean/rinse out several times). When I used the iron, it was visibly dirty and stained. The iron stained my dress clothes with some sort of white chalky material, and also left black marks on a towel I tried to clean it with. I took photos of these issues, and added them here.

I came here 3 years ago for my birthday and I loved it so much, so much I came here again this year! A lot has changed since the last time and not for the better. Of course Covid wasn't around 3 years ago. I'm going to get straight to the point, starting with the pros. Smooth check in, I enjoyed the wine the staff served while I was checking in, and the kids check-in was adorable. My daughter was given a goodie bag which was so cute! Valet was on point, doorman/bellmen and women were warm and friendly. The room service we ordered was delicious! My birthday desert was tasty. The shower had great water pressure and the bath robe was comfortable. Unfortunately there were a few cons and I was quite disappointed. I usually pull the sheets and comforter back to make sure the mattress is clean, sheets and comforter are clean. This time I didn't because, one it's Covid and I figured they would be clean. Several years back it was perfect. When I went to lay down, it appeared it was dry skin on my sheets. I was mortified and disgusted. I asked for new sheets and a comforter. The hotel attendant brought hot and fresh sheets only. I have him the old comforter and he dropped it on the hallway floor. He said he would bring back a new comforter, I feel he came back with the same comforter that fell on the floor. Yuck. The next day I was looking for the remote on the floor and I found clothing tags under the night stand. While I was in the bathroom I noticed there was soap scum on the shower liner and hair on the bathroom walls. I'm not familiar with Virginia's Covid protocols but there were a lot of customers not wearing masks which was uncomfortable for me. There was signage that advised if you were vaccinated, a mask was not required, I just didn't like it. People were packed close at their restaurant from what I saw walking around. Overall it was an ok stay. I'm not rushing to come back, but I would stay again, if that makes sense.

Didn't realize Ritz-Carlton hotels did not honor Marriott Suite Night Awards, but we reached out to this property many times to try and get upgraded. We were told to call back a few times to check, but after many phone calls and requests, they eventually were able to upgrade us the morning of to their Executive Suite. As Titanium Elite members, you get 10 SNAs to use per year, so we had booked reservations with two different Marriott properties in case we were not able to get a suite with the Ritz. One of the service reps was nice enough to notate on our reservation to extend the late cancellation fee for us. When you get on the property, you have a choice paying for valet (roughly $50/day) or self-parking ($13/day) at one of the two garages. The self-parking option is pretty affordable in my opinion especially for a Ritz stay. We initially parked inside the 1705 garage, but found out at check-in that the 1605 garage (on the right-side of the hotel when facing) was connected to the property. We parked on the 5th level and took the elevator to the 6th floor where you can enter the hotel. We were greeted with glasses of champagne and asked for waters as well. The check-in process was nice and easy. If you find a photo of a theater room, it's not part of the Ritz. We thought so and it was a theater inside the mall that is connected to the hotel. The room was really nice (see photos). They even have turndown service. In the mornings, they offer complimentary coffee and mimosas in the lobby. The gym is very nice and sufficient and it's open 24/7. The game room is nice and I think it's supposed to close at 10pm or 11pm, but the controllers for the Switch were not working properly. The restaurant in the hotel Entyse is a great option if you don't want to stay in. Overall, I would recommend staying here.

Have stayed at multiple properties before and this by far is our favorite hotel in North America (we have a diff fave when in Asia)! Every employee is nice, courteous and they ensure the guests have memorable stays. The Entyse restaurant is nice, although menu is limited, but the service is top notch. We've always enjoyed the afternoon hors d'oeuvres and sparkling wine. Pool and jacuzzi is always relaxing to spend your downtime in. My family and I have agreed we will stay at this property to celebrate special occasions whenever possible.

Beautiful restaurant and hotel, rooms are comfy cozy loved sleeping between my frette sheets!!!!!!staff is pleasant and accommodating! Love it here!!!

Horrible experience with the valet while staying here. They scraped and damaged the front left fender of my brand new car. The hotel passed the complaint off to their insurance company who claims I need to provide direct evidence that they caused it. I dropped off the car and it was damaged when I picked it up. What evidence can I provide? I will never stay here again. Do not use the valet!!!!

Overpriced club level rooms. $700/night during off-season when there aren't any major holidays?? This pricing is Outrageous and should be a crime. You're not getting $700 worth of anything. $700/night to get a view of office buildings in Tysons Corner?? Lol it's not like I'm getting some glorious view of downtown DC or some beautiful body of water. I'm looking at Office buildings in the middle of nowhere. How is that worth $700, when the staff isn't even doing much for you, not even opening doors for you? It's pretty much self service. Not just that, but I'm already going to have to spend extra money making sure your staff members treat my family well, so I have to spend another $100-200/night in tips just to get attention from the staff in club level. The only good thing about this place or the Marriot as a whole, is one of the club level staff members, Shima. Shima is amazing and makes you feel special, like family, making each experience uniquely special. All other staff at this location are slow and not attentive or every guest unless they see you have money to spend. Shima should be promoted for her attention to detail, her quick service, and making each individual feel uniquely special.

Ritz is one of the few places in Northern Virginia which offers traditional English Afternoon Tea experience. We have come here twice on Friday afternoons. They offer a variety of tea with an assortment of savory and sweet pastries/sandwiches. They also validate valet parking which is super convenient. It is best to make reservations months ahead as they do tend to get full very soon. Overall we enjoyed the afternoon tea experience, the food and tea were well made, the service was good. It was nice the first time we had a relaxing tea experience along with some piano jazz music. The second time we were there it was a full crowded room with loud conversations and it was hard to talk. Not something the restaurant can control but it does make the experience a little less attractive. Nevertheless, if you have never had an English afternoon tea experience, I would highly recommend Entyse at Ritz!

A beautiful hotel in a wonderful location. The attention to detail is phenomenal. Easy parking in an attached garage. They have valet as well. Check in was easy with the staff being very gracious. A welcome glass of champagne while you wait and I was offered a rose and wished happy Valentine's Day! The room was really nice, large and well appointed. Free water and apples around the hotel is so nice. We Ubered to DC as it was a short drive and no worries about parking. Every need was handled, from chapstick to super glue for a broken shoe, they have it all and are incredibly kind. I love all of the sitting areas where you can gather with friends. All the good we ate from the hotel was fantastic. The beds were so comfortable, makes you want to stay forever! Chocolates at turn down were a nice treat. Definitely recommend this hotel!! My only complaint is the elevators and how backed up they get.

Holiday tea at the Ritz Carlton has become a tradition for my friends and I. It is festive in an understated way and, though a lot of people do really dress up, it is not mandatory to be fancy oneself.  You can choose from a couple of different offerings.  The more expensive adds on a glass of sparkling rose and strawberries with cream to the classic tea party crustless sandwiches and tasty petit fours.  Though, as with many places, it seems that compared to pre COVID, the meal is a little more expensive and a little less abundant, but, it is still plenty. . And, even when you run out of scones, the clotted cream, jam and lemon curd are super all on their own. The service is really nice and they will gladly substitute sandwich types for ones you don't like as well as gracefully pour whichever pot of tea you have selected.  The only problem with the tea service is, though they are careful to strain the loose leaves from entering you teacup, they left the leaves steeping in the pot itself, rending it bitter after a time.  When mentioned, they happily replaced the tea.  They used to have this great selfie machine that would take your photos in front of the decorated holiday tree but now you need to arrange for your own photographer.  People are really nice and will gladly do it for you if you ask.  It used to be that we would head home with leftover pastries for our families, having admitted defeat in front of the abundance of snacks.  This year, the doggie bags were empty, but, the hearts were still full.

I needed a last minute hotel for Christmas. I chose this hotel because it was moderately priced and in the ideal location. It's connected to the mall, which was great. We were able to walk around the mall after eating dinner, even though the mall was closed. (Most) staff were personable, even with working on the holidays. That is the extent of my positive experience. The hotel is dated and dingy. Maybe my experience would have been better in a suite? Basic observations of my room indicate management knows the rooms need a renovation as the wallpaper has been painted. It also seems to have been an attempt to do crown molding but there is a gap...maybe there were lights behind it once upon a time. Bathroom tiles were stained with urine at the toilet bowl. The TV wasn't a smart tv. In room dining was meh. I had fruit for breakfast and the dragon fruit still had stickers on it and the grapes felt unwashed. I get that most stickers on fruit are edible but really?? At the Ritz. The ice cream had freezer burns. We visited with my sister who was staying at a Holiday Inn Express in Sterling and my family of 3 all agreed we could have stayed there instead and had the same room quality.

In the last two months, I visited The Ritz Carlton twice. The first visit was for afternoon tea to celebrate my grandmother's 90th birthday. It was not our first time having tea there, but it was the first time we were disappointed with the service. The server brought out the tea and food and just...disappeared. We needed extra cutlery for children and were trying to order cocktails, and the server was nowhere to be found. In fact, there were no other personnel around to ask for assistance for almost half an hour. My second visit was to their spa. My husband treated me to a generous gift card, and I was looking forward to a relaxing afternoon. It also turned out to be a disappointing affair. A number of the lockers in a locker room had low batteries and would not lock. You did not find out until you placed all your belongings in a locker and tried locking it. After finally locking my things, I looked for a bath robe to proceed to the shower. The way I found them hanging was very unsightly; they were in disarray and wrinkled. The first one I grabbed had holes and stains in it. Definitely not something you would expect from a four-star hotel spa. Upon entering a shower stall I discovered that the adjustable shower head would not stay in place, and someone's hair on the walls and floor. After taking shower I went to the swimming pool. As I was resting in a poolside chair, I saw a cockroach running towards my flippers. I was disgusted. I went back into the spa, since it was time for my hydro facial. I liked the outcome of the procedure, and my skin felt amazing. However, having worked in the beauty industry, I was not impressed with the esthetician's professionalism. Overall, I am deeply disappointed with my latest encounters with The Ritz Carlton. For the price tag, the services received were subpar. I will not be returning for a third disappointment.

We stayed here last weekend and really enjoyed the stay. All members of the staff were extremely friendly and hard working. The gym was clean and housekeeping was great. We also really had a good experience at breakfast. The only reason why I have knocked off one star is because the rooms do need a bit of a refresh. Overall a very nice stay. Thank you!