The Roof

We ate at the Roof last night, and I enjoyed the vibes, and the atmosphere as well as the food, our server was amazing and full of joy. The only reason what I give the food a four star is because my sides came out a little bit cold. But that’s not going to stop me from eating there again. I’ve been there a few other times and it’s always a great vibe.

I’m sorry I never write reviews. My husband took me to this restaurant he did mention that the reviews were bad. I still want to go see for myself. We order two margaritas drinks light ice . Well I was okay with my margarita, but my husband drink had too much ice and told the waiter he asked for light ice. Okay so the waiter takes the drink back and brings its half way with no ice and laughs. We were speechless 😶 because the drink looked like the ice was just poured out. The waiter just laughed and then returned took our ordered but we just ordered an appetizer that’s all. The appetizer was good 😊. The waiter later came back and did bring a another margarita said this one the presentation is better. This is the worst experience it’s like they didn’t care. Also not even the manager came to apologize for the drink or the service. Any ways hope this review helps you if you want to come visit the rooftop 😞. They are lucky to receive a one star cus it won’t let you give them no stars 😂

Went on a Friday evening around 10:30 pm and it was pretty much empty, only for the lady signing people in to tell me that I need a reservation and I’m shocked cos all I see are empty chairs, or maybe there were some ghosts seating on the chairs and I couldn’t see them. I do like the roof top and the view from there but that’s about it. They need to step up their game or close down.

The Hubby and I visited on Friday night, Date Night. We are new to the area and looking for great eats and local entertainment. We were curious, especially after reading the unfavorable ratings/reviews. We were pleasantly surprised to find that the food was good, prepared well. The entertainment was excellent, Dean James(international artist), did his thing! We are smooth jazz lovers! The wait staff were professional, kind, and I felt did their best to make sure were taken care of. The service was slow and not as organized as it should have been. We patiently waited for everything. Not enough staff it appeared. Overall, we enjoyed our Date Night experience and will visit again!

One Star My wife and I dined at The Roof on Sunday, September 21, 2025, at 11:30 a.m. for brunch in celebration of her birthday. Unfortunately, the experience did not meet the standards of a fine dining establishment and was deeply disappointing from start to finish. We were seated promptly since we were the only guests in the restaurant at the time. However, the booth assigned to us had its seat covered with a fleece throw, which created an impression more suited to a casual café than an upscale venue. Our server greeted us politely and began service with water. When we requested the endless mimosas that were advertised online, we were told they were not available. My wife ordered the Salmon Pontchartrain, while I chose the Chicken and French Toast. Despite being the only table at that point, our entrées took nearly 30 minutes to arrive. The quality of the food was far below expectations. The salmon was clearly frozen rather than fresh, something one would expect from a casual chain restaurant, not a fine dining establishment. While my dish was attractively plated, the chicken was extremely tough—so much so that it could not be cut with a knife and had to be torn apart by hand. The overall quality was comparable to, or worse than, what could be found at a fast-food chain for a fraction of the price. Once another table of eight was seated, service declined further. Drink refills took an unusually long time, and we had to wait again for our bill. When it did arrive, we were surprised to see a 20% gratuity automatically applied to our party of two, as well as an additional credit card processing fee. In summary, The Roof delivered an experience that was subpar in every regard—slow service, poorly prepared food, and unjustified additional charges—all while presenting itself as a fine dining destination. Unfortunately, it did not live up to that promise, and we will not be returning.

Restaurant bar lounge with amazing ambiance. They have both dining and private party/catering options. The indoor outdoor vibe, lakefront and outstanding location makes it a great party option. Shannon and Dee were excellent with their help in planning the party.

I took my sister in laws for her birthday. She said her food was horrible. She got the seafood platter. She said her food was not fully cooked in the middle. My husband agreed because he got the same thing. I was so embarrassed because it was her birthday. I should have checked the reviews. I will never go back& will tell anyone who wants quality service & quality food. Stick to Willie G’s seafood. They never disappoint.

Visited early evening (5-6pm) for a mock cocktails an appetizer. A was recommended the spinach/artichoke dip and spring rolls and only one mock cocktail option was available. Unfortunately both appetizers were a disappointment, (artichokes dip was creamy- lukewarm- maybe canned, spring rolls were greasy). Considering the ambiance and service my experience lacked the luster and food quality I expected. I won’t be returning, once I requested a substitution for the rolls it was declined and there was no credit offered to me.

Food: lamb chops & fish & grits were delicious! There was live entertainment and it fit the ambiance. Leonardo was our waiter. He was kind. However, the service was extremely slow. They appeared to only have 3 employees in the establishment. Be sure to thoroughly look over your tab. My husband and I viewed it as an okay experience. Unfortunately we won't go back for another date night.

One Star My wife and I dined at The Roof on Sunday, September 21, 2025, at 11:30 a.m. for brunch in celebration of her birthday. Unfortunately, the experience did not meet the standards of a fine dining establishment and was deeply disappointing from start to finish. We were seated promptly since we were the only guests in the restaurant at the time. However, the booth assigned to us had its seat covered with a fleece throw, which created an impression more suited to a casual café than an upscale venue. Our server greeted us politely and began service with water. When we requested the endless mimosas that were advertised online, we were told they were not available. My wife ordered the Salmon Pontchartrain, while I chose the Chicken and French Toast. Despite being the only table at that point, our entrées took nearly 30 minutes to arrive. The quality of the food was far below expectations. The salmon was clearly frozen rather than fresh, something one would expect from a casual chain restaurant, not a fine dining establishment. While my dish was attractively plated, the chicken was extremely tough--so much so that it could not be cut with a knife and had to be torn apart by hand. The overall quality was comparable to, or worse than, what could be found at a fast-food chain for a fraction of the price. Once another table of eight was seated, service declined further. Drink refills took an unusually long time, and we had to wait again for our bill. When it did arrive, we were surprised to see a 20% gratuity automatically applied to our party of two, as well as an additional credit card processing fee. In summary, The Roof delivered an experience that was subpar in every regard--slow service, poorly prepared food, and unjustified additional charges--all while presenting itself as a fine dining destination. Unfortunately, it did not live up to that promise, and we will not be returning.

We went at 8:45'om a Saturday night. The place was empty...went to the ladies room while they prepared our table. The bathroom was gross...no toilet paper in any stall and no paper towels. Where are the employees washing their hands? We left without being seated.

Food. Ambiance. Service! Can't get any better than this. Stop in, have a drink, and eat well. Food. Ambiance. Service! Food. Ambiance. Service! Food. Ambiance. Service! Food. Ambiance. Service!

Had the chicken and French toast, the chicken was tasty nice and moist with a crunchy breading that was the best part, toast was soggy and lacking flavor. Service was slow from being seated to having order taken then for delivery from kitchen. Asked for coffee with meal, was not delivered till done eating. A tip was automatically added, make sure check receipt before adding more,. Will not be back.

Horrible service. Place was not clean and wow the service was just awful Drinks were overpriced and the rooftop was not what was expected

The service was mediocre. We had a party of 9 and all our food was bland. The appetizers were undercooked and the pasta had no seasoning. The waitress was very nonchalant but had the nerve to add gratuity to all of our individual tabs, racking in $120.00 which she definitely did not deserve because her customer service was very poor. We won't be going there ever again.

Let me start with I have a high standard..check my yelp..this place had great servive..the drinks were strong but not overpoured..2 martinis..the steak eas seasoned and cooked to perfection..tender and not overpowered with seaso I gs..you can enjoy the taste..the patio was awesome..can't figure out why this place doesn't have a line outside...definitely on our lost of places to go for Celebrations...couldn't find anything to complain about

The service was poor and the food is overpriced for basically mediocre food at best. The restaurant was not busy at all and wouldn't seat our seat our party of 3, they had one group of maybe 10 people in the entire place. We had to send our dishes back because they were all cold. What a disappointment, don't waste your time or money on this place. They also charge automatic gratuity and again we had 3 people and our server was the server and wouldn't adjust for poor service. We ordered a garlic bread and it never came out.

Horrible food and service. Overpriced. Had to send the food back Shrimp, Crab and Grits came to the table lukewarm at best. Tasteless. Had the audacity to charge auto gratuity for a party of 3! But the mgr knew she gave bare minimum service. So tired of our restaurants giving the bare minimum and thinking because they play good music with lackluster food, it's a vibe!

It's on the 3rd floor above Alpha desserts building. You can take elevator or stairs. First thing. The place is really nice. Nice seating area inside, very roomy, and nice rooftop patio with lake view. It can get windy up there! There's a good menu but we only ordered drinks. I had the rose champagne with elderberry -- so good. It is sweet. I also got a jalapeño margarita. It was strong and ok. They don't have mezcal btw. All the staff was very sweet and friendly. We definitely want to come back to try their food menu. On a Saturday night it was pretty slow. Music was good inside but there was no music playing outside on the patio, that would've been nicer. When we left at midnight the elevator was not working so we had to walk down 3 flights of stairs buzzed and in stilettos. Overall we had a great time.

Service was very poor- our server was nice, but with the amount of people in the room (very few) the attention should have been better. $16 for two "chicken lollipops" that were under cook. Went 30 minutes between drink services. They added automatic gratuity to a party of two!!! One table near us left due to be seated and never being acknowledged by wait staff. Another table complained of under cook food. I will say, drinks- once we got them- were fantastic.

Absurdly slow service, it took almost an hour to get drinks. Then another 30 minutes for appetizers, and even longer for the entree. The food was not great. I had the Wes's Fried Chicken with Mac & Cheese and collard greens. Even the coke was flat. All around terrible. Very nice ambiance though! Might be a good choice for drinks and conversation. Not for a meal.

Everything the reviews say about their service is true! IT Sucks! The 20 percent gratuity is included in your bill regardless the size of your party or dinning experience . No wonder the waiters don't want to work .... Came for Sunday Brunch. Other than chicken and waffles or French Toast and chicken there were no other brunch options. There's nothing special about their food , it was good but nothing that makes you say Oh I want to come back . Plus the menu is limited. There's no Kids menu available, my daughter had "kids" chicken tenders and fries for $13.00 Plus $3.00 for a drink a $16.00 Kids meal - I do want to say it was a big portion but kids don't eat that much so it's basically a waste of food and money. Asked for coke but gave us us Diet soda instead because they ran out of regular coke. They just failed to tell us until we told them it wasn't coke. Their coffee is as bad as their service.... If you are looking for Boujee place with AWESOME food , This is NOT the place !

Food - spot on Service - quality that has obviously had an investment Ambiance - takes you back in the day with the quiet storm selection Highly recommend this jewel located in the outside of Houston Nice - not enough letters to describe the experience of this cultural experience

I really hate doing this because I make it a point to support black owned businesses. The issue is that some don't work hard to keep your business once you walk through the door. We visited on a Friday evening and chose to sit at the bar since the main dining room was noisy. We sat for approximately 20 minutes watching the bartender hurriedly make drinks near us. I finally gave up and asked when we would get service. She stated, "I have to make all of the drinks for the dining room before I can serve the bar." I followed curiously with why. "Because they have reservations." Interesting. My first thought was when you have a busy Friday night, you should inform customers when they sit at the bar this is your policy, and there may be a long wait for service. Instead, we had to ask. Secondly, while waiting, we continued to review the menu in anticipation to order soon. My friend noticed there is an automatic gratuity added to ALL checks regardless of party size or quality of service. There is no way a person should have to wait 30+ minutes for service and still expect 20% gratuity with no real acknowledgment you are even there. I have visited this establishment for events and midweek dining with minor to no issues. Sadly, I will not return ever again. BTW we did not eat or have drinks, so I can't comment on the quality of dining based on this experience.

I went to this place on a Friday for a birthday celebration. I was disappointed to find out that they didn't have live music. I guess I should have called ahead to check. The place has a cool vibe and the food is okay, but nothing to rave about. However, we had a great server who made sure we had everything we needed

All things horrible!!! When a HUGE group you should be prepared!! Especially when it's reserved weeks in advance!! We came in at 7pm reservation time!! Seated at 730!! Drinks - had to go to bar!! We were 100 plus!! Food came out at 830!!! Most didn't get their food until 9:30!!! Waits for receipt from 830pm to 1030!! 2 hours just for a receipt!!! Wow ... Let me not forget drinks!! Horrible!! Extra charge - gratuity NOT deserved!! Extra charge - credit card charge!! Not !!! Look at reviews first!! Don't say I didn't warn you!

Don't recommend this spot, unfortunately. What a nicely decorated place with a great view, but service was HORRIBLE. I mean HORRIBLE. The other reviews were spot on. Elevator was not operable. First, we waiting for 10 minutes for the hostess to come from the back to get our name for our reservation. She saw us waiting and was not urgency in her walking to get seated. Once my sister gave her the name of the reservation, it was another 10 minutes of waiting to get seated outside...like wow, mind you, the restaurant WAS NOT busy AT ALL. It says a lot when you make a reservation the same day. So we FINALLY get seated. And it was another 15 minutes until the waitress came out. It was beyond ridiculous. This place is SEVERELY understaffed. Food was mid. I got the shrimp po'boy and my mom got the fried chicken. All was ok. My sister wasn't a fan of the Bellini. Cute place with a nice lake view but needs new management and more staff. Price of food is not worth what you're getting.

If I could 0 stars, I would. I had high hopes for this restaurant, very beautiful + black owned. We waited almost 20 minutes for a table(the restaurant was empty). Ok cool, now time for the drinks... there was an eyelash in my friends drink and random particles in both of ours. We took the drinks back and the the bartenders nails were extremely dirty !! That should've been our sign to leave, but still wanting to give it a chance we ordered food. I ordered the blacked chicken Cajun pasta. I waited an HOUR for this and the chicken was not blackened, it had no flavor, the pasta was hard, and there was barely any sauce.

Not a nice restuarant unfortunately. Food is actually ok but ambiance is lacking. Buffet was late, no serving utensils, etc. just not well ran at all.

I am extremely disappointed with the service I received during my recent visit. The food was mediocre at best, and the female manager on duty displayed a concerning lack of professionalism and courtesy. Her approach to customer service was unacceptable and reflects poorly on the establishment. Given this experience, it is unfortunately not surprising that the restaurant struggles with low patronage. I strongly suggest a review of management practices, as this individual does not represent the standards expected in the hospitality industry.

Service was fantastic! Live music was so fun! Great place for a drink after dinner. Definitely give it a try.

Met with the Yates Ladies for dinner. I ordered the artichoke and spinach as my appetizer. It was really good with chips. Then I had Shrimp and grits with a crab ball. It was pretty and good. The ladies had drinks but said they couldn't taste the alcohol. I only had water as my beverage.

Great food. Polite staff. Great music. Ambiance was great. Great view from some tables. Intimate yet room for parties of 5 or 6. Outdoor patio has just enough tables as to it not being crowded but still have some privacy. We found it by googling "Brunch in Sugar Land", did not disappoint. From Austin but will definitely be going back for HH and dinner soon.

Well where to start? The bartender had 6 inch nails. The roaches were crawling on the bar. The hostess stand was junked out. The gratuity is automatically added at 20% even at the bar. We had 1 beer and never again. Been wanting to try this place for years. Tried it and no bueno!

Roaches! Bland Food! Nice view and ambience. Took my son for his birthday, would not recommend.

First of all, the food was amazing. But the service... needs work. There was live music which was entirely too loud we couldn't enjoy our party. We had to basically scream to talk to one another. We couldn't even hear the waitress. The service took a little long from start to finish, took awhile to get noticed at the bar upon arrival, then had to wait on our "reserved" table. The space was small/crowded. I'd rather sit on the other side of the restaurant to eat and then enjoy the live music. Now back to the food... shout out to the chef and kitchen staff. Presentation was nice and food was very flavorful. (See photos). Drinks were good, but I had top shelf to begin with my next drink was house brand items. Not to happy about that. If they step it up on the customer service, spacing and sound I can rolll with 5 stars.

The night I went this place was very busy. Which is a good sign. But it was clear the staff was very focused on the bigger parties with several people. There was an event, a milestone birthday & a graduation party's. It took a long time to get stuff we asked for. Tip: they automatically add on 18% tip ton your bill for food & drinks. Overall the food & mixed drink was ok. Was excited to go, but once was enough for me.

The service was pretty good which is nice considering they charge automatic 20% gratuity. The place has a nice ambiance, the rooftop deck outside is a little smaller than I expected. We got the catfish which had a lot of flavor and the fried chicken was good and we really liked the Mac and cheese. Overall a good experience.

I don't like giving negative reviews because i try a support black owned restuarants. I read some reviews before we went and even though some were negative, i thought i'd try it out myself. We visited on a Tuesday evening around 9 pm, walked in and there was a sign that said "Wait to be seated". There was no one in the restaurant or at the bar and we waited about 5 minutes for someone to come out from the back and seat us. My date wanted to sit outside on the terrace to eat but the hostess told us the terrace was closed so we sat by the window facing the terrace. We sat for about 10 minutes for someone to come to our table and take our orders. We ordered appetizers and he brought out water for the table. About this time another group came in ( about 5 people) and they went straight out to the terrace and sat down, so now we looking and wondering why we were told we couldn't go out. When the waiter finally came back out 10 minutes later we questioned why they were allowed out there when we were told it was closed. He looked surprised and said that they wanted to smoke so we let them outside. I didn't want to make a scene so i left it alone. When we were ready to order, we had to flag down the waiter and told him we were ready, my date wanted the stuffed wings and i got the catfish Ponchatrain (delicious). She was told they were out of stuffed wings but she could order the chicken dinner and get wings. It's getting worse by the minute. Appetizer came out about 10 minutes later then the food about 20 minutes later. We're already an hour into our visit and just getting food and there was only us and another group. I'd hate to visit when they are busy. The food was great, the ambiance was nice with a reggae-type music playing and it's in a beautiful location. After eating we sat and talked a bit then the check was brought out. There was a charge that said "Automatic Service Fee Gratuity $19.00". I asked the waiter what was this and he said it just a upcharge because of the price of goods. Really ? They automatically charge a 20% Service Fee Gratuity to everyone who comes in no matter what they order. I see why they had no business. I'll never come back and i'll tell my friends and associates never to visit this place. And they wonder why our people don't support black businesses.

I came here for a private event with Xavier University at Louisiana. Was a conference for alumni ( my wife). The food is decent and they did a good job of setting up the venue. The area we were in is by the bar area (little small) seating area. They do have a larger dinner area however. The ambiance is laid back with good music playing. Has a swaggy design. The staff seemed a bit confused about the operations , to include how to run the register at the bar. There were multiple employees standing around so I am not sure why it took so much to get service. Nice idea and great potential. Port service and set up.

The food was good, our waiter was very nice. The place is spacious and looks very good.

The service is terrible! They so-say open at 11AM, the time we arrived. Just to ask us to wait until 12PM to be seated. The food did not come out until after 1PM and IT WAS COLD AS ICE! After we expressed this to the waitress, she walked into the kitchen talking sh*t. DO NOT RECOMMEND!!!

There was potential for this to be a great dining experience in Sugar Land a few years ago. Unfortunately it's run down, unclean, food quality is inconsistent, and service is also hit or miss. The owners must not have much pride in their business or reputation. I met friends here recently trying to support one of the few Black Owned businesses in the area, and we regretted it almost immediately. Went to Perry's and enjoyed everything.

Thank God for free parking!!! Ambiance: They have such a nice outdoor area, but the lighting is broken as are some of the tables, but if that's fixed it would be such a nice space. Otherwise, the space inside is nice for an intimate dinner when not packed. Service: Okay. My server came to me and was laughing (she had her air-pod in, so I assume she was on the phone). She forgot our drinks, and we got our appetizer before our drinks. We asked for straws to at least have water and we never got them. She seemed nice but she was not attentive. But I appreciate them taking the food that I didn't eat off of the bill without me having to ask. Food/Drinks: The snapper was good, and so was the calamari but the dipping sauce for the calamari was extremely salty. The chicken was bland but the skin was crispy. The mac n' cheese was soup-like underneath the top cheese layer. The collard greens were dry. The drinks were pretty good in comparison to the food. All in all it wasn't my best experience, they explained the different specials they have during the week, but I honestly wouldn't go back. I am disappointed because the reviews seemed very promising.

I took my husband for his birthday and it was tragic. It took forever to get our drinks from the bar. Over 30 minutes and the place was almost empty at 8:20. Our seat time was 7:30 and we waited forever to get drinks, water, fried pickles. We paid for our poorly executed items, trashed drinks, and left.. overrated, over priced, and not worth the visit in my opinion. Almost ruined my husband's night.

The roof top lake view, the food and the DJ was awesome! We had the Lamb Chops with herb potatoes and spinach. Everything was cooked to perfection and great flavors. Also, got the Shrimp, Grits and Crab in a lobster cream sauce. So so good! Lastly, the Crawfish Fries. At first I was kind of iffy on trying them but I'm so glad I did. That sauce was bomb! *Must wear mask, temperature check, social distance. The service was a bit slow but we assume it's due to the pandemic.

I took my girlfriend to The Roof restaurant last night for her birthday. We always take each other out for our birthdays. We have been doing this for over 15 yrs. The Roof was the worst restaurant that we have eaten at. In terms of atmosphere, FOOD, and service. I read the reviews, but I wanted to give them a chance. I should have believed the reviews. I had a reservation. When we arrived, we waited 10 minutes to be seated. The waitress handed us a standard printing paper as the menu. We asked for bread or chips. The response was "we do not serve bread". I questioned as to why I have a bread plate on the table. We were told that it was there if I had something to put on it. We smiled and moved on. The flatware's are very inferior and very lightweight. My friend and I ordered. We requested for the appetizers not come with the entrees. My girlfriend mozzarella sticks arrived, but not my salad. She took a bite and said this is terrible and left the rest. My salad arrives about 7 minutes later with my entrée. I commented that my entrée was going to get cold while eating my salad. The server just ignored me and left. I took 2 bites of the salad and started eating my entrée. I ordered Land and Sea. The lamb was tough and no taste. I was not given a steak knife so therefore it was difficult to cut the lamb chops. The lobster had a very unhealthy amounts of sodium. It was so salty that I could not eat it. That entrée was $59.00. The mashed potatoes had no taste. My friend ribeye was just as nasty for $42.00. We didn't even look at the dessert nor was it offered. Requested to speak to the manager. We waited for her to make her rounds with the complaints before she could get to us. Her name is Dee and with an attitude. I complaint about the salty lobster, tough lamb chops and watery tasting mashed potatoes. She apologized and could not wait to walk away. Meanwhile total charged $191.18, $29.00 automatically charged service fee gratuity. $5.22 for using ATM/CREDIT card not cash. It's difficult to support such a restaurant. I will not recommend nor go back to the Roof. I hope these same people experience horrible tasting food in their free time when they go out.

I took my friend girl there on Saturday 2/26/2022 for a night of dancing and fun. T was greeted after waiting in the entry way after waiting 7 minutes. The young man that came said the club was full. So I asked if could we sit at the empty table 10 feet from where we were. He said he would get back to us. Well after waiting another 10 minutes we left. I want to support us, but I will not support mediocre businesses. This business is playing the short game. Praying on those who want to support a black business when they clearly do not understand the concept of customer service. I was feeling bad about throwing this business under the bus, but after reading some of the other reviews I do not feel bad at all. These owners/managers probably don't read these reviews so nothing will probably change. If you want a good place to dance and I suggest going somewhere else. These people just don't get it! Disappointed Visitor- No service so I am/was not a customer

Read the reviews they were great thought it was gonna be a nice date. Service was awkward not very welcoming. The food was alright overly salty fries and basically not seasoned Cajun grilled chicken sandwich. Fried chicken was not cooked well very chewy and stringy. Mac and cheese was good. Ended up not eating and went to the Arby's next to it.

When we arrived there's no host and we had a reservation , waited 20 min to be seated and another 20 to get waited with only 4 other tables there . They only have 2 people working and one was the bartender I was served with a dirty plate and drink cup with lipstick on it . Twice I had to ask for clean dinnerware. My plate had some type of fur / dust on it and my water cup had a full lip stain of lipgloss I ordered the catfish etouffe fried hard and the fish was NOT catfish and extremely soft I also ordered a lemon drop and had to send it back because there was no sugar room which wouldnve usually mattered except it was one of the worst lemon drops I've ever had.

First time visit. Restaurant was really pretty. Great view. I went for a birthday party. Waiter tried to get us to order a few times, but everybody wasn't ready so it took a really long time, but not the waiters fault. Food? I asked the waiter for recommendations and got the Shrimp & Grits. Omg. Heavenly! So good. Flavorful. I enjoyed it! Also got the Roof Cosmo. Delish! Waiter wasn't super nice, but we were a large party (about 30) and he seems a little short on patients but I get it. He wasn't rude just seemed like he was over us. Lol. Anyway, enjoyed the food, ambiance and everything. Would def come back.

We waited an 1 1/2 hours for our meal, party of four. We expressed disappointment to the manager and he responded with an apology and nothing more. He showed no interest in our disappointment with the service. I frequent the restaurant for the past 2 years and was excited to share my pleasure for the food and entertainment with my friends from out of state. I was embarrassed at the poor service and meal. One of guest ordered the fried chicken with Mac n cheese and collard greens. The greens were overly salty and the chicken wasn't seasoned. The Mac n cheese was bland. I don't believe, "The Roof", will be open by end of summer due to poor service.

I really had high hopes for this place, but I have to say I wont be going back. for the amount of money I spent there I could have went to Arby's and better service and cheaper food. They Charge Gratuity for just walking though the doors. Our reservation was for 7:30 pm it took over 45 minutes to get seated with a reservation. we checked in she told us our names and asked us to sit down and wait, then came back and asked us our name again. From that point we didn't see or hear back from her again until 45 minutes later. we seen her working behind the bar. By 8 pm we went to the bar waited for about 20 minutes ordered a couple of drinks and closed out the tab figuring well be seated soon. After paying for the drinks and gratuity and about 15 more minutes we decided to place our food order at the bar. we asked our bar tender a question about the menu his response was today is my first day I don't know. By the time we placed our order our table was ready. Our server comes he takes our order again and we order drinks same as last time. 30 minutes goes by we ask another waiter if its ok to smoke on the patio, his response was I am a TEMP it should be. So to be sure we ask our waiter. By the time we came back in our drinks just got there. I notice that it is a different color than before. They changed the Champaign. our food finally comes out my boyfriend asks for tarter sauce for his seafood platter, The waiter replies we just ran completely out. I look down at my plate and look at my waiter and say I need silverware. I start to eat my food my Rice & Broccoli was COLD. They Came by and asked if we would like more water, we never got it. I am glad we weren't thirsty. When we got our check there was gratuity added in and there was only 2 of us. I could not wait to Leave, I did not enjoy any of my experience at that place. Their CUSTOMER SERVICE SUCKS. Rose Cruz

Overall: Food and service weren't bad but for the price you pay, the quality of everything simply isn't there. If you're going to charge $30+ for entrées, make sure it taste like the price you're charging Atmosphere: This is what makes the place in all honesty. Very nice, classy, laid back atmosphere with a subtle hint of pretentiousness. The rooftop setting with the lake behind makes for great photo opportunities and maybe even special occasions like engagements Service: I've been here twice now and I've read the reviews regarding the service, but truth be told I've never had any severe issues as far as rude workers servers or anything. The worst I had happen was they forgot to bring out my girlfriend's spring roll appetizer but we received food shortly after. Food: Overall the food was very basic, not bad, but not blow your socks off good either. the spring rolls were good, but tasted like any ordinary spring rolls. I'd be they were probably frozen however, I'd be surprised if they were fresh made. For $10 I'd give them a 7/10. For drinks, I had the Tropical Mojito, however it tasted a little watered down and I couldn't really taste the coconut rum. For $12, 4/10. For entreé I had the shrimp pasta and it was just very mid at best. Not a lot of true flavor or seasoning, serving size was good but the flavor wasn't there. To be honest, it was something I could've made at home and for $28, I'm going to have to give it a 3/10. In fact, I took home left-overs and put it in a sauce pan tossing in some extra veggies and some paprika and crushed red pepper and it elevated the dish from a 3 to a 7.5/10. Having this experience of everything being average, I stayed away from getting dessert to avoid being aggravated at paying the price for it. Sidenote: Please, if you're going to have a restaurant that's supposed to have an upper echelon type of feel, it's a probably a good idea not to have guests eating on graduation party tables you can purchase at Sam's. I paid $120 (gratuity is automatically added and it's quite steep) for a bill that was in reality worth more like $75.

I gave the roof Mgr a deposit for 250.00 for a banquet room but cxld....the next day for rsvp reasons they would not refund my money causing a hardship they did not tell me in writing or verbally that they keep all deposits so please be aware that if you give them money for a rm hold they will keep your deposit they pretend to not know where the register receipt were I left msgs they never called back they are very bad with providing accommodations the hostess there is not customer service oriented and the staff is unprofessional buyer beware.

What you order is not exactly what you get. Disappointed with the food. $48 for 3 pieces of lamb chop! Food is not worth the price for what you get. I have no problem paying good money for good food. They also charge 20% gratuity and ask for additional gratuity when you pay. Definitely not returning!

Made a reservation on open table. Showed up a few minutes early Was seated And waited more than 15 minutes and no one came to the table to even give us menus. A waiter actually walked by our table and asked if we had been helped which we responded with a no. He had menus in his hand, walked by us and gave them to a table that was seated after us. Under staff Poor communication We left and went to the Fish City Grill and we had great service and excellent food.