The Row San Jose, BW Signature Collection

Great location close to shopping, restaurants and about a 5 minute drive to the Winchester house. Rooms were clean and comfortable. Staff was very friendly. Keys are not provided - instead it is a passcode sent to your email. Worked fine for us. They have a small snack area where you can get water and other goodies. Parking is tight, under the hotel, but there was plenty of spots when we went.

For the reviews displayed for this place, I’m surprised that the floor tiles are coming up in the room, and there are wall patches that aren’t sanded and painted. I’m also not even sure what this thing in the floor is. One of the 2 beds in our room is totally broken, the mattress is crushed and the entire thing tilts to one side- it’s unusable. We had to switch rooms, staff were good about it and quick. 2nd room was carpeted and better overall. Still would not revisit.

Positive: It's rooms are big and comfortable. It's pretty inside and out. And it is close to alot. We took an Uber a few miles away to eat and shop.If you have a car, it is in a very central location. They have a great covered parking great attached to the hotel. Negative: No in person staff working to greet us. They did not have much in stock on the little sote they have set up. No mini bar. The hotel and the surrounding few blocks around it are a little older and a bit run down.

Our experience at this hotel was great. Our reason for our visit was we had a concert to go to. Check in was fast and easy. The receptionist was polite and friendly. They offer coffee or lemon water at the breafast/lounge area. We booked a room with double queen & the room was big and spacious and was really clean. Will be back soon 😁

This was probably the creepiest hotel I have ever stayed at. The “jetted jacuzzi tub” was in the most unsettling bathroom I have ever seen. It was the perfect mix of antiseptic white and grungy. It seemed like a great place to have your organs harvested. The person at the front desk was on a video screen. The room door didn’t latch properly. The parking garage downstairs was unsecured. The walls were paper thin and even with earplugs I could hear the sound of drag racing (?) on the street outside as soon as the sun went down and people coming back to their rooms at 4 am and blasting the TV. Every single time we left our room in the morning housekeeping was hovering outside our door and would repeatedly ask us if we were checking out yet. DO NOT RECOMMEND.

my first time staying in san jose and this hotel was pretty cool. the price was very worth it for how long i was staying. also nice that it was close to the airport for when i checked out. the room was very spacious. caught me off guard that the sink and the bathroom were separate. i stayed in the 1 king bed and it had a lot of room. our room was cleaned everyday and never interfered with the workers asking us how much more time we needed for it to be cleaned.

I stayed here for 2 nights. On the good side, the place was clean, lots of support staff, cleaning, doing housekeeping stuff. Everytime I went out of the room I always saw someone doing something. The check in is done with a remote person but again very friendly and very easy process. The room was clean as in nothing was obviously bad. Somethings were a bit outdated but again not really a big deal. Its all keyless, so make sure you remember the code or have your phone on you as the code is emailed when you check in. Breakfast was ok, nothing fancy but again decent and nothing really to complain about. There was coffee, cereal, some hot items, and a decent bread selection. Overall it's a great value and I would not mind staying here again.

this was the very first hotel i have ever stayed at and it was so nice and they cleaned our room everyday. this hotel is pretty close to the mall, shopping center and the winchester mystery house so it wasn't that far of a walk to those which was nice. there were also a lot of different in n outs that were close by.