The Royal Sonesta New Orleans

This is a beautiful hotel with great staff, property and location. The entire hotel is beautiful. From the rooms, to the courtyard, to the pool area. The main draw has to be the location which is right on Bourbon Street in the middle of all the fun. I enjoyed my stay and was sorry to have to leave. Be aware that the hotel adds a $19 fee they call a Destination Fee. It is really a hidden room cost that many hotels in tourist areas use to hide actual room cost. This is dishonest but seems so many hotels are doing this now. They sent me an email before I arrived that disclosed this fee. "Destination Fee USE $19 per accommodation plus tax, collected once per night. This fee is not included in the rate that you have paid Included Amenities: Fitness Facility access, in room bottled water, Pool access, coffee in room, $10 food credit." I should note that I was not given free water in my room. They wanted $8 per bottle. And I never received a food credit. Would I still stay here again. Yes I would because I like the location. I do think the hotel should give me a refund for some of this since I never received the things promised.

The staff was amazing! Everyone was so kind and accommodating. It’s perfectly situated in the heart of the action on Bourbon St., but can choose to be in an interior room and it’s very peaceful. A jazz playhouse, coffee shop, 2 restaurants & a bar all on the property, not to mention the poolside bar. Beautiful lobby and the nicest valet runners ever. This is my favorite place to stay in New Orleans!

The hotel is exquisite. The subtle fragrance throughout is like paradise. The room was beautifully decorated in shades or blues and green. The beds were very comfortable. Plenty of closet and drawer space. The courtyard was being decorated for a private event and it looked amazing. We had a hamburger at Desire and it was very good. Every employee I spoke with was very nice and helpful. The valet service was very quick. The French Quarter looked very questionable, but the second you step into the hotel you are transported into a luxurious oasis. Our room looked out over the pool & it was quiet. Very nice hotel.

Kid friendly, clean rooms, comfortable bed, staff was very friendly and gave great advice on places to go eat and party. Checking in the hotel took a little longer than usual. But they made up for it with hospitality. Pool hours are 8-8 my kids didn’t like that however they loved The bourbon street experience. I’m sure they will remember this.

We started off using the valet parking, which was a snap. Malcolm met us in the lower lobby and helped us with our bags as we checked in. Our room wasn't ready so Malcolm made sure we were tagged up so we could go out for the afternoon and our bags would be taken care of. The lobby was beautiful, and the outer courtyard area felt very upscale. We struggled to find the main exit but finally found the doors that led out to Bourbon Street. When we got to our room later, the TV was not working. We weren't in town to watch TV, but we were going to be there for a few days so we wanted to have it addressed. After a half hour, we were moved to a new room, where the TV worked. The room was comfortable: nice bed, strong a/c (it was in the 90's all week). The bathroom was a bit outdated but functional. My suggestions for the room: the bathroom didn't have hooks for towels, the TV was outdated, there was no microwave, and there could've been more drawer storage for clothes. The pool area was nicer than I expected and came in handy due to the high temps. The pool bar was nicely run as well. We didn't try any of the hotel restaurants but read several reviews that made them sound like a great option. Some rooms on our floor were being renovated, but there wasn't too much noise from the work, and never at an inappropriate time. Each night as we walked back through the Bourbon St rowdy crowds back to the hotel, the staff seemed to do a great job making sure that the entrance was clear and easy to return to our room to unwind. Overall the service and location were what we expected from a higher rated hotel. We felt like the rooms could use slight upgrades (not a full remodel -- just the items I mentioned above). But I would recommend this hotel for visitors who want to be close to the French Quarter action with a little class. Thanks for an enjoyable stay!

The first night a MOUSE was in our hallway and the staff heard everything but ran into a staff closet. There was NO HOT WATER the entire time we were there so my children had to bathe in cold temperatures (both are autistic and one has hearing problems). We tried to bathe at 6am, 11am, 3pm, 9pm, 11pm, 2am. NOT ONCE was there even WARM water. Whenever I would call the front desk (or any other line) it would ceaselessly ring, NEVER AN ANSWER, so I would then have to leave my children to walk downstairs. This was a TERRIBLE EXPERIENCE. I'm not going to get into more because I am NEVER COMING BACK so do what you wish with this information.||The ONLY positive experience I had the entire time I was there was with Joe (the valet) and the short encounter with two men who loaded and unloaded our suitcases. Joe was a shining light in this absolutely terrible place. Any time I would have to go run an errand for my children's health, he was there with nothing but kindness and understanding (I never even told him about my terrible experience OR my children's health issues, so this was just his normal behavior towards others) without needing anything in return. Joe was the only bit I looked forward to because at that moment, I knew I could finally feel at peace for a short while. He was very knowledgeable about EVERYTHING in the city along with travel directions. I am not joking when I say I think I would have pulled my hair out if he wasn't there as a buffer to all the horrible things happening here.

All the action is right downstairs. We had a balcony room on the Bourbon st side and YES it was very loud, but that's 2 reason why we stay there. When we want a quieter stay we don't stay on Bourbon. The Desiree restaurant food is top-tier. The Jazz bar is phenomenal and the front desk staff, parking valets, and bellman are absolutely fantastic nice hospitality people. Plenty of security there as well. Walking distance to everything. Good place if you want to turn up. Pool was very nice and courtyard too for a more chilled out experience. Fun place.

Christian at the Valet was great! Gave us some good recommendations. The hotel was wonderful and walking to distance to everything! The pool was so much fun! Local awesome restaurants just within walking distances. We will be back New Orleans!

The hotel was nice and very clean. All accommodations were great. All service providers were very nice and courtesy. Woman at desks were all rude and unprofessional.

I stayed here when I was in town for a wedding. It's located on Bourbon Street so getting there can be a little chaotic but once you're inside you hardly notice. The staff were very friendly and helpful and were able to get me checked in a little early. That being said, the walls inside are very thin. You can hear anyone talking in the hallway and let's just say you can hear your neighbors' acrobatics as well.

It all started when we checked in. Upon arrival, we were informed that there needed to be a credit card on file for a $50 hold on the card for any charges made to the room. I tried 2 different credit cards and both immediately bounced. They told me it was their system. The woman at the front desk immediately apologized and reassured us that we just could not charge anything to the room. Since my partner and I had no plans to do so, we said it was fine. The next day, my partner and I returned to the room to rest. I was sleeping and my partner heard a subtle voice mumble the word "security." Before my partner could even move towards the door, this man unlocked and barged into our room. It was about a 5 second delay. He told us that we did not pay our parking and that he would be locking the room keys and we needed to get out. We are out of state and did not have a car parked anywhere. Security proceeded to tell us they did not have a phone number or email on file. That is inaccurate considering I received text messages from the hotel earlier on in the trip, and my partner provided their email at check-in and we provided emails and phone numbers to book the trip. My partner told security he had no valid reason to lock our room and that he was going to call the front desk. Security responded that he would be waiting outside of the room. After 3 phone call attempts my partner finally got ahold of the desk. They informed him that it was not an unpaid parking ticket, but that there was no card provided by us at check-in. This contradicts what we were told at check-in. This disgusting breach of privacy not only made me feel unsafe and unwelcome but also deeply concerned with the way there is a true lack of communication and transparency in the way the Royal Sonesta is run. When my partner emerged from the room to head down to the front desk, the security guard was gone. He gave the front desk one of the cards we initially provided and the hold went through this time. Staff remained cold and unfriendly throughout this entire process and there was no remorse or guilt for an unwarranted room barge in. There were a couple more issues about our stay. On our first night, we had to have a room change because our shower and iron were broken. The iron burned a hole through a pair of brand new pants which made the entire room smell like smoke. Luckily we were given a room change, but this resulted in missing a dinner reservation that was booked well in advance. The gym facilities were also gross, unkept, and out of wipes to wipe down machines/equipment the entire stay. Overall, my partner and I both agree that New Orleans is a great city. Between the food, music, art, and culture the city was near perfect. However, I can say that I will never stay at a Royale Sonesta again. I did speak to management and they are issuing a partial refund. Still, sometimes things can happen that are just unforgiveable.

Queen Elizabeth was Queen for 70 years. Then she died. We've loved Royal Sonesta for almost 50 years. After this stay, we fear RS is gonna die as well. More like, it might oughta be put to death. Every little thing wrong became glaring as our weekend went on. Teeny, tiny threadbare bath towels. Is this the Motel6? Housekeepers who do not speak a word of English. TV channels continually have 'Signal weak, no reception' msgs. Very noisy AC. Noticeable mold, a dirty carpet, & peeling paint. A shower that barely sprays any water due to a presumed water-saver shower-head made it almost impossible to take a decent hot shower. The lobby coffee shop is repeatedly closed early at 6pm instead of the posted 8pm - 'the girl had to go home'. Just as well - 'the girl' lazily sits on her sizable posterior and talks to someone hiding behind her counter beside her instead of doing her job by keeping her cooler full of cold water bottles. Warm $4 water bottles after a day in the FQ in humid 88 degree heat is no bueno. A dog in a room down the hall barks incessantly starting at 6am. Dogs in the RS? Barking dogs? On top of everything else wrong, our beloved R-Club had been eliminated. One of the best reasons to come to the RS is now a memory. Going back to the 80's, we've enjoyed at least 15 staycations at the RS. Unfortunately, this visit will be our last. We lamented the Queen's passing. Now we'll lament the death of our favorite FQ hotel - farewell Royal Sonesta.

Gorgeously decorated for the holidays! Our room was very clean and a wonderful place to stay! Our room faced the courtyard so we were able to get a great nights sleep despite the hotel being right on bourbon street! Would stay again!

You cannot beat the location (right on Bourbon)... And the staff was very nice and accommodating. There was a mishap, explained below, that's what the one star is deducted for. In fact, I would have taken off another star, because it truly is an overall 3...but the location and the fact that they were so accommodating, I have to recognize, so 4 stars it is! When I made my reservation with a live agent, I requested a room off the street (so I could sleep) and once at the hotel in the morning, before check in time, I approached the front desk and re-requested the off street room again. They said they would do the best they could to get me one. We had to place our bags in with the bell man because we got to the hotel too early...checkin at 4 pm. And even if they have the room available and/or ready, they will charge you if you check in before that time. Also, no late check outs unless you want to be charged again. But they were able to accommodate my request on this trip and was so happy to hear that! And they even sent me a text and left me a voicemail when the room was available and ready. With their program, although you are paying a resort fee (they call it a "destination fee") that covers your "complimentary" wifi, the pool, the gym, a couple waters... you know, the things all other hotels typically provide to you for free... they offer a $10/day credit when you use one of their hotel establishments, such as the Jazz Playhouse, RJs coffee or other connected restaurants. I stayed 4 nights but actually only used that offer once (although I did go to 2 of the places inside the hotel - mentioned here and have reviews as well). We did not have a car, thank goodness - the garage parking is nice that it's in a garage, but the nightly price is absurd. The hotel is old, you can definitely tell, but it is maintained fairly well. Although my friend said the AC unit in that room sounded like a freight train in the middle of the night... Mine was quiet. The lobby is nice, has several areas to sit as you wait for people. I enjoyed the alligator photo of 'The Commodore' but I think one of the staff said that picture cost so much, it took away from their raises The main reason for the drop in stars is that I had my "Shhhh" sign on the doorknob and did not want service. When I returned back from my room on day 2, there were 2 dental kits and 2 shaving kits in my bathroom on the sink counter. Someone obviously entered the room even with the "Shhhh" sign on AND I NEVER REQUESTED THOSE ITEMS! That's disturbing. Thank goodness I wasn't in the room trying to nap or shower when that occurred. I notified the front desk of the incident and they were very apologetic and offered me tickets to the Jazz Playhouse show that evening, which was appreciated, but that is unacceptable. The 4 stars is mainly the location and accommodating staff during my stay.

I've stayed at the Royal Sonesta multiple times throughout the last 10 years and it's always been my go to whenever I visit New Orleans. I've always enjoyed the location on Bourbon in the heart of the French Quarter. That being said, my most recent stay recently will be my last stay here for a while. Maybe I'm just becoming an old man, but the location is just a little too lively for me now. Also, the Royal Sonesta isn't by any means run down, but it's just lost a little luster...they could use a renovation soon. Thanks for the great memories!

It's been a long time since we have stayed here. It's still as beautiful as it was before . Wonderful service at the front desk from Alice. Who helped us w/ special requests. Historic and a Great location. A Gem in the Bourbon Strret Area :)

READ IF YOU ARE TRAVELLING WITH KIDS This is a great hotel on its own merit. It's clean, the service was great and we had a comfortable stay here in New Orleans over the Christmas break. The hotel is gorgeous and well worth the money for a lovely stay. Here is the caveat though. If you are unfamiliar with New Orleans, you need to be aware of Bourbon St which is where the hotel is situated on. If you are travelling with kids, or if you just want to quietly wind down after a long day, its not going to be for you. The partying and music (and base) coming from Bourbon St is noticeable and it goes well into the night. If you need a quiet setting to end your day, you might want to look elsewhere for your stay. The proximity to Bourbon St is the draw for most to the hotel, but if you are travelling with little ones or need quiet, then you want to look elsewhere. The stay we recently had was great, but I was happy to not have that base pounding in my head when I got home after the trip.

The hotel was clean, it was SUUUPER convenient, and I LOVED the interior balcony and being able to just walk over to the pool and the pool bar/grill area. Was a great stay and would do again in heartbeat

First, let me say that the staff that we dealt with were very pleasant, BUT 1. There was only part time concierge service and almost impossible to reach or get a response when we called from home before our trip. I must say though, that the one concierge who worked there, Wayne was very helpful. 2. We had a problem with the remote control for the TV and we tried and tried to reach the front desk, but they would not answer. I had to go down to the front desk twice to get this resolved. 3. Room service was spotty. Several times we came back to the room ~4:00 PM and our room was not made up. I have a feeling that the Royal Sonesta is having financial difficulties and are scrimping on essential services that make for a pleasant stay

The hot water could be used to bath a new born no one came to help us. The hotel is loud!! I can hear the shower and toilet flushing from up above me It's an old Hotel trying to present itself as a new Updated hotel. Never again!!

I was never refunded the $66.24 charge, and also never to reach an actual person to explain what it even was so this rating stays same. They have a sweet con where the phone dials into a full voice mail box that will just hang up on you amazing customer service...

Hotel is still refusing to contact me directly and the customer service has been awful. They offered me 15,000 Sonesta point in lieu of a refund... why would I ever stay at a Sonesta hotel again after this experience!! Beware!!

This isn't the worst hotel we have stayed in but it certainly isn't the best either. We arrived early, about 11:00 AM and asked if our room was ready, it wasn't (no big deal, we were quite early). The woman at the desk was not friendly but said she would call when the room was ready. We checked our bags and headed out to explore. We can back to check around 2:00 PM, same woman who was slightly rude this time said it was still were still not ready. She claimed "these are premium rooms so of course they are not ready yet". Shouldn't premium rooms be ready first? So we asked if we could go to the pool and she said yes. We got to the pool and it was very cold! It was definitely not heated like the listing claimed. But we enjoyed about two hours at the pool, still no call for our room to be ready. We were tired after waking up at 4:00 AM to catch a flight and change time zones and just wanted to relax in the room. We went back down to the lobby and this time someone else was there and said the room was ready (no phone call). We got to the room and noticed we were on a side street balcony and we had paid extra for a Bourbon Street balcony. (The side street was about $50 cheaper at the time of booking.) We went back down to the front and they put us in another room. This room had stains on the sheets, and red drops (blood?!) and hair on the bathroom floor. We go back down and ask for the room to be cleaned while we go to dinner and they send someone up. The sheets were changed but the floor was not cleaned. There were also no bathrobes in the room as listed on the booking. The AC was not working and it was quite warm all night. Also note that these rooms are VERY LOUD. We knew they would be loud, but didn't expect it to be to this level. There is a bar right across the street that plays music until 2-4 AM depending on the day.

We hosted our daughter's wedding with 140 guests, accommodating them in 45 rooms at the hotel. Our stay was highlighted by the luxurious 3-bedroom Governor's suite, conveniently located by the poolside. While the lighting was a tad dim, the bathrooms were excellent, and we thoroughly enjoyed the ambiance of the bar, which was perfect for entertaining our guests. From the moment we checked in until our departure, our experience was exceptional. The Desire Oyster bar, PJ's, LeBooze, and Revolution became our favorite spots, thanks to the outstanding service provided by the staff, who greeted us by name. Our initial experience during the tasting in January left us in awe, and the quality of food across all venues remained consistently outstanding. The wedding food, particularly the station choices, was a true culinary delight, satisfying every palate. The comprehensive alcohol and bar package ensured everyone's enjoyment throughout the celebration. The following day, we treated 90 guests to a memorable Memphis-style BBQ luncheon, complemented by a well-curated beer and wine bar, which once again surpassed our expectations. Overall, our stay and event experiences were nothing short of amazing, thanks to the attentive staff and the impeccable quality of food and service provided. Timika Spurlock, wedding planner at the hotel, truly made our daughter's wedding an unforgettable experience. Her meticulous attention to detail and dedication ensured that everything ran smoothly, even when there was a transition in planners. Timika's hard work and personal touch were evident throughout the planning process, and we couldn't be more satisfied with her exceptional service. Mia Bullard also deserves commendation for her efforts in accommodating our room block needs. She consistently went above and beyond to meet our requests, demonstrating a high level of professionalism and efficiency. Furthermore, Denise and Chantal at the front desk, Mr. Wayne the concierge, Monroe the bellman, and Tim the bartender all provided exemplary service during our stay. Their personalized attention and friendly demeanor made our time at the Royal Sonesta truly enjoyable. We cannot express enough gratitude for the outstanding service provided by the staff at the Royal Sonesta. From the wedding captains to the waitstaff and bartenders, everyone went above and beyond to ensure our event was a success. Timika Spurlock deserves special recognition for her exceptional work as a wedding planner. We wholeheartedly recommend the Royal Sonesta to anyone planning a special event or looking for a memorable stay. Thank you for making our daughter's wedding an unforgettable occasion. We did encounter a few surprise guests along the way- knocks at the door- footsteps in the rooms and nobody there- hmmm.. Cannot wait to come back and visit- Thank you all for making this a dream come true.

Best hotel In New Orleans!! Came down from Reno to see Taylor Swift and had the best customer service here!! Caleb the door man was hilarious and friendly! He made the entire experience cracking us up coming to and leaving the hotel. He put a smile on our face our entire stay there. Our room was very clean and comfortable. If I come back to this city 100% would stay here again. The location is perfect as well!

We stayed at the Royal Sonesta on the weekend of October 25,2024 since we were attending the Taylor Swift concert. It also happened to fall on Halloween weekend. Everyone at the hotel was very helpful especially Caleb the doorman. Caleb checked in to see what our plans were and made recommendations and most importantly directions. The security on Bourbon Street and in NOLA was very high with all the Swifties in town. It was our first time in NOLA and we were told that this was the cleanest and safest time to see Bourbon St. We stayed the weekend. Everyone we met were so friendly and helpful in NOLA. The hotel was centrally located and we could walk to all the nearby sights and restaurants. Had a superb time!!

Love the look and feel of this elegant NOLA hotel. Lobby is always inviting and especially love the holiday look. Has so much character and Nola appeal. I love love love Restaurant Revolution and Jazz Playhouse.

This review is actually for the Le Booze bar, not the hotel itself (I did not stay there). Our bartender Alex was beyond words amazing! We walked by Le Booze and liked the vibe so we stopped by for happy hour. From the moment we walked in, Alex made us feel like family. She was so kind, funny, and attentive. She cared so much about our experience during our visit. Please tell her thank you for the loving hospitality. I will recommend Alex and Le Booze to our airline industry friends. There are hundreds of them who stay right down the street at the Marriott every night. Cheers!

Caleb at the door was a blast, very helpful and welcoming. Thank you Caleb for a great time

If you are looking for a hotel that has it all, this is it. Coffee shop, check! Jazz club, check! Rooftop pool, check! Courtyard, check! Great location, check Upper scale restaurant, check! I must say that I was surprised with how well my stay was due to the bad reviews, our room was wonderful and loved all the restaurants on the property. (Desire and Revolution, both were amazing!) Our room was not loud at all, however, if you are one who is a sensitive sleeper you may want to request a room that doesn't face outward! This location is perfect, I mean you are in the heart of it all! I have to say that the service at the front desk and the coffee shop was not very friendly however, I found this to be standard in NOLA in general. Nonetheless the restaurants did have amazing service! I would definitely stay here again.

From the time we arrived , the tone of our stay was set when we met Caleb the doorman ! This man was amazing ! Our room was very quaint and clean and seas completely refreshed daily. As for the location o the hotel, you couldn't get any better. To top it off , the live entertainment was more than outstanding !!

The best rooms in the house are pool side. Pool hours are a bit awkward at 6am to 8pm. We are on Bourbon Street. Hotel is a stately old building so give it a break. In house restaurants are what saved the 3star report. My pet peeve is the bulk soap dispensers that never have lids locked. Give me a break!! Rooms are clean, sometimes with a cleaning chemical smell. You have to valet if you have a car. Expect $50 a night. I'll continue coming.

So I'll start off by saying this is a very pretty hotel and a wonderful location. We booked so we could be right on bourbon street as we only had a couple days in New Orleans to see the French quarter and party it up. Keep in mind this is very central to, well, party central, and they have a jazz bar and restaurant on site and a single pool for about 6 floors of these types of people. So if you are looking for a calm hotel, this is not for you. There will be people and parties all the time in the lobby, restaurant, pool, etc. because this is Bourbon. The rooms were nice and well kept, pillows fluffy, and the showers had nice water pressure, two shower heads, and were handicap accessible with a seat and no little wall without asking. No microwave tho. The pool is quite large, on the 3rd floor, and lots of seating but that will all be taken up on a weekend afternoon, heads-up. Stay at least 3 stories or up here, it's super loud on bourbon at night. The location is very central to what we needed, nothing we wanted to see this first trip was more than a 15 minute walk in either direction in the French quarter. The cons: My issue was the hidden and heavy fees. Online it says parking and breakfast are available, but nowhere before of during booking does it tell you the price for any of these things or hint at all that it's not complimentary. What they mean is there is badly made breakfast on sight at their oyster bar restaurant at a fairly steep cost, there is only valet parking onsite for $55 a night. They may price the hotel fairly and that'll draw you in, but they get their money somehow. Not to mention the literal $22 margaritas at the pool. I was between 3-4 stars for the extra cost of everything being a la Quinta girly usually, but if I went in knowing I'd probably give it 5.

Lovely building, interior rooms are very quiet. Jazz bar is awesome. Caleb is the best doorman - very knowledgeable

I saw a decent amount of positive reviews so had good expectations! Booked 2 rooms one was decent the other was dusty and dirty ,the king size pillows had standard pillow covers on them so half the pillows had a case while the other half stuck out. On our second night we realized the rooms have the large roaches .. so we had to keep our things in a bag. No bathroom mat/ towel or wash clothes we had to go ask for some as they forgot to put some in our room. This is not a 4 star , maybe low end motel. Front desk was not friendly, except for the fantastic bellman Malcolm. Also parking is 55 a night - and 40 to use a microwave if you want to heat up a meal.

Tired, best days are behind it. Housekeeping talking so loudly down woke me up and I could hear every word even with my door shut and the ladies being far away. No professionalism or sense of respecting the guests. The phone in the room didn't work to connect to front desk or housekeeping. Overall the place is just tired and the pool is not updated or well maintained. It's not expensive and you get what you pay for so I guess that's fair.

The Hotel was historic and pleasant and when walking in the scent they had was very nice. The Team was ready to help us get checked in and to our room with great ease. The room was clean and nice for the age of the hotel.

I stayed here during a visit to New Orleans and had a really nice stay. The staff are friendly and professional, and the lobby and common areas are really beautiful. This is on Bourbon St, so it is a little wild at night, but it was a quiet and peaceful room. I would stay again for sure.

If visiting the French Quarter, we recommend the Royal Sonesta. Perfectly centered in the heart of things. Beautiful building. Very friendly staff. A few things: there are Keurig machines in the rooms. The coffee is very good but if you have favs, go ahead and pack them. Desire oyster bar is very good. Great bartenders. Very secure; felt safe.

Best central location in the Quarter. Entire staff is professional, efficient and friendly. Front desk rep. Armani stands at the very top. Ask about suites 3214-3216: 2-floor rooms (spiral staircase) in an absolutely SILENT courtyard.

Everything was great. Hotel is secure, room and pool was very clean! Would absolutely recommend. Also, Desire had an amazing breakfast!

Reneged on reservation. Not only terrible but rude. Awfully hateful. have never been treated so poorly by a hotel and I travel frequently.

The Royal Sonesta is OK. Just OK! If you want to be in the heart of the French Quarters, you can accomplish that goal with the Sonesta. But with the location comes the bad! Noise, and our room was noisy. The constant thumping of the bucket drums and loud people at 2, 3, and 4 a.m. is maddening. The hotel is probably a little less than you would expect for an old hotel. Parts are well maintained, and other parts are not. On the plus side, all of the staff were courteous and helpful. In summation, it was not worth the cost.

We arrived on the oct 26th to go into our previously reserved room. They promptly told us that they had overbooked the hotel, but would be giving us a full refund and in addition we would be given a room at another part of town. The room that they gave us was Absolutely awful! Worse than a seedy motel that you would expect to find on a back road. The Customer service manager actually told us it was a "better hotel" than her employers, the Royal Sonesta. She assured us that we would be immediately refunded over $800! So as you see, we did not pay a little bit for the room! the long and short of it is, they lied. They said because we booked through a third-party that had a no cancellation policy. They did not have to refund us. The third-party called them, told them it didn't apply and asked for their permission to refund us and they still denied it. their customer service manager did not just do this to us but several other people behind us because she had overbooked the hotel for a concert in town. The hotel decor is actually very nice and that's the only nice thing I can say about it because once you step outside, put your radar up it is in the middle of the worst area of the quarters. For sure, don't go out at night! We could've handled that but the fact that we were lied to and treated so poorly, Makes this a "don't trust at any cost."Many phone calls later they still have denied our refund

As usual I'm traveling for business. This offer shows up and seems like a piece of cake. Mrs. E wants to come so, sure. She makes the travel arrangements and chooses this hotel. Sounds good right? First it is a top hotel, but it's located right on Bourbon Street in the heart of the French Quarter. Also sounds good right. It is a beautiful hotel and well appointed. The problems, at least for us. Bourbon Street has parties and parades every night. When we booked the hotel their first question was, "do you like to sleep at night "? If your room is on the Bourbon Street side it's way too noisy at night, so obviously we choose an inside courtyard room. Issues here, a wedding was going on Friday night and went into the wee hours of the morning. When that ended, a drunken couple were having a huge fight, screaming every obscenity you could imagine. We could also still hear the going's on on Bourbon Street. Just a note. Every morning the sanitation company comes down Bourbon Street and sprays a cleaning solution on the street and sidewalks while a crew follows and sweeps up everything you can imagine. So with all of that out of the way, the hotel has excelled restaurants. They have a rooftop pool but unfortunately it was being renovated. All of the staff was very nice and helpful. So would I stay there again. The Bourbon Street scene is not for me, and we were told it could be a little dangerous. Yes a top rated hotel but if I go back and I would love to, I'll probably stay somewhere outside of the French Quarter.

I would like to thank 2 great people Raymond and Mr Malcolm 5 star employees thank you for making our stay so great

Although on Bourbon Street with an interior balcony room we got decent sleep. Beautiful hotel

The Royal Sonesta in New Orleans is an amazing experience! If I could give it 10 stars, I would. The hotel, food, and staff are all excellent. Erin Rose, the Hotel Manager, is very welcoming and ensured that my stay was a wonderful experience. Her staff follows suit with professionalism and support for whatever I needed. Wayne, the Concerige, found us such wonderful tours and recommended restaurants I enjoyed! The Jazz club had awesome music. I especially liked the balconies overlooking the courtyard for a cup of coffee. I would definitely go back! Thank you, Erin!

Loved the location of this hotel and from past experience we booked a non balcony room Still we were put up above a LOUD bar that kept me up till 2 am Got up at 6 am to find roaches in the bathroom... Thanks for moving us to a new room but never provided bell service so it was a big hassle to move all our crap a long distance

I LOVED this hotel. For one thing it's really beautiful. The courtyard is lovely and we even got to witness a wedding there which they set up so beautifully that my partner and I are considering doing our wedding there as well. The staff was super nice and accommodating. Our room was the perfect size for 2 of us and our balcony looked over the courtyard, with easy access to the pool and a bar in the pool area (the balcony leads right to it). It was very clean, beds were comfortable, everything worked and was stocked. No room service due to Covid but it really didn't bother us. On Sunday we spent most of our day at the pool. The had a great DJ and we also ordered food. A waiter comes around to take your order or you can order with the bar. Delicious all around. The frozen drinks were also delicious (and dangerous cus you could easily drink quite a few lol). Lounge chairs were clean and easy to relax in. On our checkout day, the front desk let us leave our bags in a room in the back so that we didn't have to carry them around with us to go eat and explore one last time. That was really nice of them. The hotel is located right on bourbon street but we didn't hear the noise from where our room was located. It was great walking out right into the debauchery haha, even though we only did bourbon street for two of the nights. Convenient walking location to most things. Would definitely stay here again!!

I was a little skeptical at first because I had quite a bit of bad reviews, but good reviews also I absolutely love this place great too, the bed was so comfortable. I wanted to take it home lol it was just a beautiful place in the right place only thing I will say that I did not like it don't come with a microwave that's $35 a night and the use any essentials that's $55 a night. Other night great I will go back.

Great location, poor service. They do not answer their phones. We stayed 5 nights, tried to connect multiple times, including a difficult one hour period prior to arrival. KR

My wife and I stayed at the Royal Sonesta for a quick weekend getaway. We had a great time, however our room had what appeard to be buffalo sauce or some orange substance on the window. We had a mild hiccup with our travel resulting in a minimal delayed checkout, which was out of our control. While we were finishing lunch, we received a call from a staff member and she acknowleded the predicament we were in and made it seem as if they'd accommodate and waive our fee. Upon arrival back to the hotel, we were charged the $75.00 fee and our room key did not work - we were locked out of our room. I went to the front desk to obtain another key as we were trying to leave and catch our flight. The new key that was provided to me did not work! 0 for 2 here trying to retrive our luggage. On attempt three at the front desk for re-entry in our room, I'm now standing deep in line behind new guests arrriving after paying the bogus fee. The front desk had one individual working. Unimpressed and we almost missed our flight back home as a result. I've stayed here a few times - great hotel, but this fee ordeal compiled with the new key not working, and waiting in line was unacceptable..the buffalo sauce on the window seemed minor in the grand scheme of things.

This place was a disappointment. Pick this place for a weekend getaway with my wife and never again. 1. Rude lady at the desk. 2. Paid 53 dollars a night for parking and when I called for my vehicle both times no answer. Had to go down and find the employee parking vehicles. 3. Balcony door that joined next room (lock was broken). 4. Not worth the approximately 500 a night to stay. 5. On Sunday morning the fire alarm kept going off for no reason at 6:20 in the morning. If you are looking for a place right on Bourbon and willing to overpay, then this your place. I suggest to look around the area and get more for your money. Lastly I received an email from a lady name Emika Franklin, due to voicing my displeasure and she requested an appointment to discuss things. After I replied with times ( which was anytime) she ghosted me. I haven't heard back from her or THE ROYAL SONESTA. Gave an extra star due to location.

We had a suite, 2 levels The handrail was duck taped and missing spindles. The normal "amenities" weren't provided, housekeepers unplug our charging plugs!! Key card only worked on one level so we could not get back in from the pool area. Staff doesn't care about the noise level even though there are posted signs that there are "quiet hours" . We called the desk an hour after "quiet hours " were to have started. The reply was nothing we can do. Overall not worth the money

This is a motel grade spot with chandeliers honestly. Pricing for this hotel is crazy expensive for what you actually get. For a room that my husband and I booked through the RS booking service, we were told to have a single king bed. Arrived and it had two queens but honestly it was a blessing since the "comforter" was like a jail blanket. We used the other beds sheets on top to help keep us warm. The craziest was the towels. To assume four people stay in one room, there were only two large bath towels, two hand towels and one wash cloth. That's it. Not even a bath mat so we had technically only one hand towel. The room felt wet from how it held humidity. We are from NO so we know what humidity is all about but clearly they haven't serviced things in a hot minute. The phone did not work and even though it was listed there was no room service what so ever. This is absolutely not worth $400 plus dollars per night. The only draw is that it's on Bourbon I guess.

Nice location. For the most part our stay 7/19-7/24/2024, was nice. Customer service in some parts of the hotel needs to be worked on. The restaurants had other events scheduled the majority of our stay. The $15 a day credits never were used. When we were available the places were closed with events. $55 a day parking was alarming, but again it was ok. If given the opportunity again to visit New Orleans, we will pick another hotel.