Kelly W.
Yelp
Let me start by saying I love The Salty. They always have such fun donuts and they are great quality BUT I had some frustrations the last time I went.
The parking lot is challenging. There aren't many spots so if the lot is full you are stuck searching for street parking. I get that there isn't much they can do about that but it was definitely a frustration since I had a baby with me and taking him and the stroller out and walking a block just to pick up a to-go order was more than I wanted to deal with at 9am. Might I suggest labeling a spot or two n the parking lot for pick up orders only.
Once I parked I walked inside to a line that met the door. There was nowhere indicating where to go for pick up orders so I stood in line for a minute, not sure what to do. Eventually I got out of line and flagged down an employee. Thankfully she was able to grab my order for me but a sign indicating what to do if you are just picking up an order would streamline the process.
I ordered three donuts and coffee, I was very excited about the candy corn and cannoli donuts but TBH the butterscotch donut was the star of the show! The pistachio cannoli was a little disappointing, the filling didn't taste like a whole lot in my opinion, BUT when you take a full bite with the goodies on the end of the donut (the pistachios and chocolate), it was a much more complete flavor combo. The candy corn donut was unique. I didn't hate it but it wasn't my favorite and thats just personal preference, nothing The Salty did wrong. I loved the brioche donut base for all the donuts, it was beautiful and fluffy with a great texture. The butter scotch donut was my favorite, I loved the flavors and the little crunchy candy things on top. The meringue garnish on mine was all broken, I wasn't sure if it was supposed to be like that or if mine just got damaged. It still tasted good either way.
For coffee I got the pumpkin tiramisu latte, it was good but I would have preferred it to be a smidge sweeter. Again, just personal preference, I was able to jazz it up once I got home.
A couple things that I have noticed in the past that are worth mentioning:
-On the website when a donut sells out, it disappears. I ordered the pistachio donut and when I went back to read the description again it was gone from the site bc it was sold out so I couldn't read the details. Why not just put a "sold out" note on the donut but leave it on the site so the info is still accessible? This has bothered me more than once when trying to look up donut descriptions.
-Care instructions. Maybe i'm missing it on the site somewhere but why is there no info about refrigeration or care instructions for these donuts? These donuts are huge, it usually takes me a couple days to eat one and I never know if I should be putting them in the fridge or not, especially ones like the cannoli donut. I assume there is dairy in them, am I potentially putting myself at risk if I don't refrigerate them?
Again, I love The Salty, I think their products are wonderful so I am in no means trying to diss them! I just wanted to provide some feedback for things I see as a consumer. I can't wait to see what fun donut they come up with next! Much love!