The San Luis Resort, Spa and Conference Center

The staff of this hotel was enough to overcome any negative experience with the rest of the island. They went above and beyond multiple times to ensure our stay was perfect, and it absolutely was. The valets were nice, efficient, and professional, and the concierge and front desk staff was amazing at every turn, especially Skyler. If we could give them 10 stars we would. The room was clean and nice, though dated. The bed wasn't particularly comfortable and there weren't enough outlets by the beds for our phones, but it was a minor issue. The view out of our balcony was incredible, gorgeous sunrise view over the Gulf, only slightly marred by the oil rigs on the horizon. The shower was amazing, super high water pressure. The pool and spa areas looked awesome and clean, though we didn't use them.

I stayed here for a work conference and have visited previously for similar events. The guest rooms are pleasant, and each includes an oceanfront balcony; however, the furnishings and fixtures could use updating. In contrast, the meeting spaces and lobby have been recently renovated and are well maintained. The true highlight of the hotel is the customer service. Every staff member I encountered was friendly and helpful. A special thank you to John at the front desk, who assisted me at check-in! When I expressed concern about walking through the parking lot at night, he arranged for security to escort me and ensured my luggage was safely handled.

I planned a surprise proposal for my mom and everyone was so nice and so helpful. Brandy, the Grotto manager was unbelievably helpful and always checking in leading up the the day. Amanda, helped clear out the deck on Serenity Hill where he proposed. They didn’t ask me to clean up. Hayes, the valet attendant was so helpful in getting our party in without being seen and was so kind. The food at Grotto was amazing. Everyone went above and beyond and I couldn’t have asked for a better day and moment. Thank you from some local peeps!

We had an absolutely wonderful experience at this hotel. After dealing with a horrible stay at another property the night before, we had to find a new hotel at the last minute—and we are so grateful we ended up here. From the moment we arrived, the staff went above and beyond to make us feel welcome. Everyone was polite, attentive, and genuinely helpful, especially given our situation. They quickly assisted us with everything we needed and made sure we were comfortable right away. The hotel itself was spotless and beautifully organized. Every area—from the lobby to the rooms—was clean, well-maintained, and thoughtfully arranged. It was such a relief to walk into a place that felt both professional and inviting after the stressful experience we had at a different hotel a day before. This hotel truly turned our trip around. We felt taken care of, relaxed, and appreciated as guests. I highly recommend this place to anyone looking for excellent customer service, cleanliness, and a well-managed environment. We will definitely stay here again! A special thank you to the entire hotel staff for their help and assistance. Your professionalism and kindness turned our trip around and we are truly greatly to front desk employees working Sunday, 18Jan26 and Monday,19Jan26 shifts and person that took our reservation at 2am of 18th!

Will never stay here again! I made reservations for my 20th wedding Anniversary. I ordered the romance package and fresh roses to say Happy 20th Anniversary on the bed. I ordered two bottles of wine. When we went to the room, there were no roses. They put the wrong bottles of wine. The room looked nothing like the pictures. I've stayed in Motel 6's nicer than this. The to top it off, the room wasn't clean. There were leftover tacos in the refrigerator. I do not recommend this place at all. By the way we stayed in the Club 10 suites.

Rooms were spacious but bathrooms were not great. Shower leaked water everywhere. The outside facilities were so beautiful! We sat at the outside bar and Jayden was AMAZING! She was very attentive and gave us great recommendations for places to visit while we were here. Honestly we are from Pennsylvania and we want to come back just to see Jayden.

Our stay at this resort exceeded all expectations. The property is stunning, the atmosphere is peaceful, and the service is top-tier. John Walsten provided exceptional service—he was attentive, welcoming, and genuinely cared about our experience. It’s rare to find someone so dedicated. Thank you for making our stay so memorable!

Danielle at the front desk was so kind, efficient, and friendly! She offered great recommendations and even got us into our room early. This is my 4th time staying with San luis and it's always a wonderful experience all around!

We were here to attend a mixology event at Serenity Hill in the Cove pool area. Stayed somewhere else. Parking was a little tricky, we parked on the side of the hotel away from valet but were uneasy the whole time. No signage about where to park. The hotel itself is absolutely stunning. We walked up the winding path and into the beautifully decorated lobby. All the Christmas trees were up. It's Galveston, so the temps were in the 80s even though it was November. The rooftop was stunning and the views of the gulf expansive. The mixology class, sponsored by Frigate Rum, was moved to an earlier time to catch the sunsets, which we did. We had a blast learning how to make cocktails and enjoying a few as well. The only complaint I had was the charcuterie board was missing crackers. The liquor vendor and FB manager for the hotel did an amazing job.

I'd describe my stay here as just okay. The San Luis Resort markets itself as luxury stay all across social media. Which I suppose for the area is a luxury as it gets. I appreciated the resort aspects that it was beachfront, did have pool bar service and nice dinning options and gift shops. My overall opinion is that the resort leaves much to be desired. The hotel rooms themselves were not up to par in my opinion. The hotel is renovated but it's such an ick for me to go into a room that feels like it's not renovated as nicely. The room felt of stale air, and furniture was not very modern. Bathroom wasn't as clean either, with grime around the plumbing and bathtub. One evening while out at the pool bar, the pool bar staff member was clearly struggling to keep up with orders and then on top of that the slushee drink machine malfunctioned spewing liquid everywhere. I honestly felt pretty bad for him, eventually after like 10-15 minutes backup manager was able to finally help him. I mentioned if it'd just be easier to go inside for service, in which he said yeah and I definitely understood. I went to the bar at the steakhouse which was actually really pleasant. The bartenders were super helpful and kind and helped craft both alcoholic and nonalcoholic cocktails for me. The next morning I had brunch at Blake's Bistro which was decent! I had the hearty breakfast with pancakes, eggs, bacon sausage and potatoes. The portions were Texas size which was good and price wasn't too bad at all ~ I think around $22-$25.

This was quite the impressive hotel and I was impressed. The San Luis Resort is a much larger complex that what you think. Consisting of the The San Luis, Holiday Inn, restaurants, and meeting space. It has a lot to offer spread out over a space that is walkable. The San Luis itself is a massive building that offers a few restaurants and shops on the lobby level, great pool area, and a short walk to the beach. When I arrived for check in, it was a breeze, except for one minor thing, they had me set to check out a day earlier than expected. After figuring this out, they were able to correct this, but on that last day of my stay, I would have to come back to the front desk to get another "key." I say key, because here, they aren't really keys. They are wristbands that you have to wear everywhere. They are gaudy, bright neon colors that you must wear in order to not only unlock your room door, but the elevators. They also allow access to the pool area and other things throughout the hotel. During check in, I was told where my room was and jokingly said that I was facing the rear of the hotel. I was then informed that every room in the tower faces front with a beach view and balcony. Cool, I never had the luxury of this so I was happy. I got to the room and was taken aback by the overall room. Spacious, overall storage was amazing, and as guaranteed, an amazing view. There is a small iPad for ordering room service if you like, fridge in the room, desk workspace and a big enough area to sit and relax. The balcony was hard to access. It was like pulling on a locked door. The suction from the outside air was crazy. No matter what you did, the door would slam and everyone around you would know you just came in from your balcony, and you would know whenever one of your neighbors did the same. But there was one thing that overpowered the beauty and ease of the room...the smell. There was an overwhelming mildew smell. Most likely from the balcony and door letting in moisture from the Gulf. No matter how long you stayed, it still hit you in the face each time you entered the room. But I could overlook that being on the upper floors as they spoil you a bit. Drinks and snacks throughout the day. Convenient for how much water I drink all I had to do was go out my door, grab a bottle and go back in. But that was another downside to the room. Being right inside from the snack area and elevator lobby, you got all the noise. I was woken up one evening when they staff were emptying the trashcans. Lord, could you have done this midday instead of at night when people are going to sleep. Pluses for this space: the pool, shops inside to grab high end items, plenty of options for food and drink, and the best one, shuttle service between the many hotel properties and convention center. It's not that big of a walk, but when it is windy or rainy or both, it is a walk. The shuttle service cuts that time and saves you from being out in the elements.

Beware of online specials. They double book rooms and then wait for you to get here to let you know room has been downgraded!!! Second year in a row this has happened to us. No notification prior, and rooms were booked in September!!! We will not be returning. Quality of facility and staff have significantly declined over time. Additionally, just came across 2 roaches in our room. Management wasn't very concerned. Rude and disgusting!

Went to a mixology show at the San Luis resort. The atmosphere was breathtaking and the crowd was very welcoming we had a blast.

What is the best hotel on Galveston Island? I looked it up and two came up on the list, The San Luis Resort being one of them! A girl's trip.. a much needed staycation! My friend and I drove down from Houston one Saturday and stayed two nights! The rooms were fairly spacious, clean, and had an amazing view of the gulf and pool! Though the pool was on the smaller side, it wasn't crowded on a Sunday; luckily we decided to check out on Monday! We had the facilities to ourselves most of the day whole other's checked out! It was a relaxing stay! The food/bars onsite were not bad at all! We ate downstairs at the Italian place Sunday night just to keep it chill. We enjoyed our stay so much, my friend wants to make it an annual thing! Huge parking lot out back, though you register your vehicle at the front desk so it's not free but in/out privileges are a huge bonus! Short drive to Kemah, though you really don't need to drive anywhere at all.. everyone in you need is on the resort! We will be back!

We made the 5+ hour drive down from Dallas and stayed here the night before a cruise that sailed out of Galveston the week of 1/26 - 2/2/24. We took advantage of valet parking at the hotel and at only $34 a day, it sounded like a much better idea than leaving the car in a self-park open lot left totally vulnerable to the elements. Convenience and peace of mind go a long way. We were greeted by two courteous, professional, friendly, and attentive young men - Marcus and Diego - when we drove up to Valet. We mentioned it was our first time staying at this property, so he guided us and made sure we knew where we needed to go. The Resort is delightfully adorned with a modern, upscale feel. There is so much to do and there's even a spa. May need to do that next time when we go on a cruise again but stay for two nights instead of one. We were checked in by Jasmyne and were told that our room was not yet ready and that I would receive a text message as soon as it was available(we arrived shortly after 3PM). About 20 minutes later, there appeared to be an issue with the room, so we were promptly relocated the the 14th Floor and given a coupon for the cup+cone and access to Continental Breakfast one floor up. The room was gorgeous. Facing the ocean just as advertised on the VIP Floor with Two Queen Beds. Very comfortable and easily The BEST hot water I have ever experienced in a hotel shower! The dinner at Blake's Bistro was wonderful. Hostess Georgia greeted us and showed us to our table. Ella was our sweet and attentive server and she walked us through the menu and made suggestions. Had the Dragonfruit Blueberry Punch for a Mocktail and, for the entrée, opted for the Chicken and Rice soup and Asian Chicken Salad. Both excellent! Homemade Banana Cream Pie for Dessert. Get it! Trust me on that one. Even the whipped cream is made from scratch, I'm told. I even spoke to whom I believe to be a manager at the hostess desk after our meal. I didn't catch his name, but he was visiting tables and making sure guests had what they needed. For a first time patron, this was a great first impression and experience. I will choose this Resort again the next time we are here for a Cruise. I called and spoke with Sam a week before our one night stay and she made sure I was booked on the 9:15 AM Cruise Shuttle to the Port as well as Long-Term Valet Parking for the duration of the cruise. Upon check-out from the Hotel the next morning, one of the front desk staff - Timothy - assisted us and printed out the room incidentals and charges to make sure everything was correct. Aside from an incorrect address(which was corrected upon check-out), everything seemed to be fine. Timothy said he didn't like the way one of the charges looked and that he was going to double check it with his Manager. I explained to them that I needed to put the charge on a different credit card (because I was going on a cruise and needed to utilize the card I had originally used for the Hotel Reservation for onboard purchases) and it was all cleared up. Not the fault of San Luis - next time, I will plan better so I don't have to change the credit card associated with the Hotel Reservation. When we returned to the Port of Galveston on February 2nd, we had facial recognition at customs, retrieved our luggage, and were out of the terminal building within 10 minutes. We then called an Uber and were back at the Hotel Valet with the blue ticket in hand to retrieve our vehicle by 9:55AM and started the 5+ hour drive back to Dallas. From the efficiency and ease of check-in to the Hotel on January 25th, check-out on February 2nd, to the cleanliness of the room, to the Valet Parking and the atmosphere of the Resort itself, we would feel very comfortable returning to San Luis for our next pre-cruise stay. Special thanks to Sam, Marcus, Diego, Jasmyne, Georgia, Ella, and Timothy. See you in January 2026 if not before then!

Yelp 100 Challenge 2023 #76 The San Luis Resort & Spa is a great vacation spot with beautiful ocean views. They have several eateries and shops on sight with Ihop & the Rainforest Cafe located walking distance from the resort. Wristbands are provided for pool entry and I like the safety measures that are in place to ensure guest safety. Parking Hotel parking is across the street in the back and condominium parking is located in the garage which you will need a key fob to get in and out.

Feels like you are traveling international here. The style and ambiance is elegant every corner you turn. There are so many flowers, chandeliers, and other decor that make this place worthwhile. Employees are great- nice and welcoming. Everyone was very respectful and friendly. Love that there are a variety of options to dine in- both indoor and outdoor, and there's a starbucks coffee shop too. The pool area is extremely nice because it overlooks the ocean. can't get any better than that!

Beautiful hotel with easy parking and great service. Front desk staff is super friendly and greeted us every time we entered! There's a lot of dining options within the hotel, as well as close by to the hotel! The pool area is stunning and has a fantastic view of the ocean!! Lots of seating too. There's a convenient coffee shop next to the restaurants too!

This was my 1st time at the San Luis Resort. Usually when in Galveston I'm at the Moody Gardens. Such a gem and every single room has an ocean view. Our service pup enjoyed it too :) they have a nice little gated dog park in the back. Real peaceful with beautiful trees. You just need to ask the front desk for the gate code. Staff is beyond helpful. Thank you Lisa Clemons for all your help! The pool is spacious and has several cabanas for rent and a swim up bar. Lots of restaurants for the choosing as well. If you want to head to the beach you just walk across the street and there are rinse off stations before you enter the hotel. Definitely check it out for a family or couple vacation.

Hire help Cleaning room! It's 230 pm and still can't get room nor to enjoy pool and swim up bar!

My first time staying here; decided 2 nights after a day at the beach to celebrate my daughter's birthday would be fun and relaxing! And it was! Loved that we never left the resort. We ate twice at Grotto for dinner and once at Bistro for a great buffet breakfast. We did change rooms after first night. We were 3 adults and were placed in a 4th floor room which had early early rising noisy children all over. Our shower did not work well either and our view was of an ugly roof and window washing equipment. So the move to 11 was a great change and was handled nicely by staff. In general I felt like a better introduction about the resort and differences in floors would have been helpful to us first timers. The bellhop and valet services and employees were the best!

Love the location. Grounds around pool and parts of lobby are great. Sadly, its time to update the rooms. Saltwater takes a toll on balconies and wood...but this place needs some investment.

We were exhausted when we arrived and the bellman through our begs on the floor and the room is dirty with a dead moth under the bathroom sink and hair in the shower and the bed is uncomfortable. My daughter is disabled and the bathroom is difficult for her to maneuver. It's definitely not worth the price.

Nice stay but room for improvements . Went March 8th-11th for a surprise birthday getaway. Pros : pool clean, great location , wonderful view , tastefully decorated room Cons : check in staff was not well trained ( new person on the 1st day of spring break ! ) she almost spoiled my birthday surprise, VIP King Room with Champagne and Chocolate Covered Strawberries) ; Room was not ready despite numerous texts about time of arrival and being told it was not a problem to accommodate ; Floor 15 and 16 require special access , we were not told how to get to our floor ( you hold your wristband on a reader inside the elevator) ; WiFi wasn't working when we arrived ; room has a tablet to order food , ordered food via the tablet, food did not arrive . Called , order never made it to the kitchen ( probably due to missing / spotty WiFi ) ; Ice machine on floor 15 broken ; called , were transferred twice and promised a bucket with ice , neither did anything get repaired nor did we get the bucket with ice ; 15th floor is supposed to have "snacks " out during the day . It's a bowl of chocolates and trail mix, chocolate didn't get refilled for an entire , said snacks were minimal during our stay . Self parking in the back $15 Overall , if I book a VIP King room I expect more . The resort is not cheap and the service didn't match the prices .

We always have a wonderful time at San Luis. Love that all the rooms have a beautiful view. Easy walk to the beach. Staff helped make my birthday special. Went in November and pool was heated enough. Only wish they had another hot tub area. Loved the fire pit addition. They have private cabanas to rent. Nice set up.

We are thankful that The San Luis Resort was open during the aftermath of Hurricane Beryl. They were actually without power and running on a generator. We quickly booked two rooms. Unfortunately, the price we paid ($$$$) to stay 4 nights in two rooms really left us with a bad feeling about the resort. We had never stayed there before and were surprised at the condition of the rooms. They are tired and in need of maintenance. Our shower poured water out on the floor because the door didn't fit right. The rooms are actually not very luxurious for the price. I've stayed in much nicer rooms for half the price. There is a reason this fabulous looking hotel is rated 3 out of 5 stars. Just keep that in mind before you plan a stay at The San Luis.

Worst experience ever. Do not go there. Customer Service is non existent. Booked top floor corner room for three nights. Day one non stop banging from construction above us. Started again 9am next day we were told is construction and will continue every day until 4pm. We had to request a move to another floor. Then had to move our own luggage and stuff. Dinner at one of the hotel restaurants was a disaster. The waiter ruined our late anniversary dinner. Next day wake up, all pool side lounge chairs were replaced with dining tables. We asked if pool was closed, told no and the cabanas were free because of inconvenience. Added a bottle of champagne and snack for 150. The snack was fruit. Gary can't eat lot of fruit so we wanted cheese and crackers as replacement, told OK. Moved into cabana, told manager wouldn't approve the substitution and the cabana rents for 500.00 a night! Told them to take their crackers, cheese away, cancel the champagne. This place has truly sucked. Beware what you are told and what is true.also told only canned wine at the pool. They just delivered a bottle to the ladies next to us!

The San Luis is the best place to stay in Galveston. The location is fantastic. Welcoming and luxurious. Plenty of restaurants and attractions in walking distance. We had a marvelous stay there.

Ew... all I have to say is that the customer service here is absolutely awful... The check-in process is a nightmare... The entire staff is snooty and makes you feel like you are a peasant. Not only was almost every staff member rude to us, but I witnessed them rude to other guests as well. No offense... But this is Galveston, not Miami. Shoutout to Julia at the bar though. She is a sweetheart and took great care of my family and me.

This is not how the bride expected her bachelorette party to go. Please do not stay here. We have the Austin Hospitality Suite and are currently waiting for a AIR MATTRESS! The room is not updated, phones are broken, and please see below for pictures of the mattress. We text the front desk and they tell us they can offer us another room. It is after midnight and there are five of us and two are already sleeping. Moving a room right now would take us at least an hour. I tell them if you are already offering us another room can the two people sleeping on the "gross" mattress just move to the other room since it's so late. They say no and they they can give us a breakfast voucher. So we have no option at this point because we are so tired and just ready for bed. If no one is using the room the least you could do is let us use the unoccupied room. *Also a microwave is an extra $10 a day for a $700 a night room* Regardless of how the situation played out the dirty mattress is completely unacceptable. So now I'm sleeping on the floor of a $700 room while other rooms are unoccupied in this hotel. Absolutely ridiculous.

it was very good experience! Service: Fine. Food. There's 2 Restraunts Down There Both Are Awesome. But The Italian One's The Best. Rooms: Pretty Pretty Good. Pool: Very Fun. Overalll rating: 4/5.

The spa and the service was the highlight! The pool is heated A+ and the swim up bar was so convenient. You should eat at the hotel, they use the opentable app. Laundry's and rainforest cafe are within walking distance. I recommend the penne a limone at the grotto restaurant and the ceviche at the bistro. Cabanas are $400 and daybeds are $200/ daily at the pool. Great location, food and facilities. They have shopping for cute clothes and jewelry. Great balcony space with ocean and pool views.

After Beryl, we had no power at our home and the San Luis was one of the few places to stay that did have power. We were so grateful to get a room. We were especially pleased with our waitress at the pool, Kaylin. She was a victim of Beryl too, having no power at her home. Yet, you would never know it. She was cheerful, attentive and personable. Great job! Thank you Kaylin, for making our day a little brighter!

Unfortunately this is the highest rating I can give. We traveled here as a family with our grandchildren aged 8 and 10. The pool bar is sectioned off from the family pool by buoys. The lewd behavior at the bar is alarming to observe as an adult however it is in plain sight of all the children. We notified security and absolutely nothing was done. Upon checking out we were told this is a common complaint. If you want your children to ask uncomfortable questions then this is where to go. Will never be back as this is just not acceptable.

I rarely write a bad review but felt this was necessary. If I could give a zero, I would. If you have any sensitivity to smells, DO NOT stay here unless you want a guaranteed sinus infection. It was SO STRONG that I had to cover my face if we walked outside the room. Not sure why they do this?! They actually used one of those huge weed killer canisters to spray heavy scented chemicals on the wall to wall carpeting, every day! It was overwhelming, cheap perfume smell, worse than bed bath and body (if you are sensitive to smells you get this). Daily we saw a dude spraying chemicals on the carpeting. WHAT ARE THEY COVERING UP? Vinegar and water is not as toxic and could neutralize smells from the pool if that is the problem? I can't believe in 2023 when we have KNOWN evidence of dangers of chemicals--this should be banned as a health hazard. IT WAS ABSOLUTELY HORRIBLE. For the amount of $$ they charged us, the beach was dirty (albeit January)....STAY ELSEWHERE. I am still trying to figure out what they charged us as every single physical receipt that I have does not match what they actually charged us on the bank statement. We were also "busted" for sitting at the pool waiting for family for a meal. Thankfully I had my purse with me and produced my room key, but it was intrusive and rude that we were told we couldn't be by the pool after dropping a HUGE amount of $$$$$$ HERE! Most of the workers did not speak ANY English so not sure if they were rude or simply indifferent. Additionally, no military discount! Save your money - I found a house that sleeps 15 in Galveston for a fraction of what this overwhelmingly stinky hotel cost. SO disappointed!

Unless you want to be ruled to death and keep a log on vacation, I wouldn't recommend. I'm glad we tried it but won't do it again. Has the feel of a wanna be high end resort but doesn't quite make it. Staff isn't very friendly or attentive. They nickel and dime you to death: no ice chest allowed (even in the room), no outside water at the pool (or anything else), no yetis at pool (they will sell you a cup that doesn't help keep the beer cold), need a card on file at pool bar (you already left one at check in for incidentals), wrist bands don't work you need to have your drivers license (who takes this stuff to the pool at a resort?), pool is small and most of the chairs are reserved for the cabanas or you need to rent the round chairs) to much more to write. We have stayed at 4-5 star resorts around the world and never had such an experience (I don't mean good one either). Highly disappointed.

Stay was excellent. Bistro manager was great. Had one small hiccup, manager was quick to find a solution. How a business solve issues tells you a lot. San Luis was friendly, helpful and understanding.

Absolutely LOVE LOVE LOVE this hotel/resort. From the moment we checked in, Chris went above and beyond to make sure our anniversary celebration was amazing!! Every single staff member was SO polite and very nice. The spa was the perfect way to end our mini getaway. Monica did my prenatal massage and she was AWESOME!! We're already planning our trip for our anniversary next year lol.

We had a great time. Jordan, Lulu and Stephanie took great care of us over Labor day. Ceasars salad and my husband's sandwich was perfect. We will stay there again.

Thank You to the Moody Family for the invite. The ambiance of the hotel is breathtaking. When first approaching the grounds you will notice all the bell hoppers in a crisp white uniform and all the staff inside business professionals , nice touch. Christmas decorations are posted along the entrance to the resort. Soft music plays in the background to soothe the setting. I love this place. Thank you.

Hubby and I booked Club 10 accommodations as a last-minute getaway. We only live 23 miles away, but just wanted a change or view for the weekend. The reservation specialist was very helpful and asked if we had any discount memberships (i.e., AAA, AARP, etc). We decided to book Club 10. This was the best choice for us. Complimentary valet parking, a bottle of Prosecco in the room, and breakfast in bed were all included. We had a great view and also booked a cabana for the day. The staff were exceptionally attention and we wanted for nothing. We also received a complimentary fruit bowl and a bucket of beer (or champagne) for our cabana. All staff members, that we can in contact with, were extremely friendly and asked if we needed anything. The food was delicious, but the Steak House air conditioning was extremely cold! We sat down and intended to eat there but decided to go outside to The Cove. There were other customers complaining of the cold temp inside as well. We will definitely stay here again and also recommend to others.

Great resort with a great location near the beach and attractions of Galveston Island. We made our first trip to Galveston this past fourth of July and stayed at the resort for a few days. The rooms are nice (except for an annoying design flaw with the shower that allows water to leak under the door during showers) and the staff was courteous and friendly. The restaurants in the resort are good (I was a little disappointed when we went to the steakhouse at the resort and my steak arrived with no sear at all, but other than that the food was great). Our trip was marred by a late night domestic disturbance which occured in the room next door to us. The rooms are pretty well insulated from sound but we were able to hear a lot of arguing and banging (the door was kicked in, dishes broken). Scared our kids half to death and it took them a few nights before they could go to sleep without being nervous or scared. Thankfully they had the couple removed from the hotel but it took hours before everything was quiet again. You'd think a resort as nice as this wouldn't have issues like this, but it's totally out of the resort's control. Other than that I would recommend this resort to anyone thinking of staying in Galveston.

The staff is very rude and make you feel very uncomfortable if you're not at the resort. In fact we waited a tremendous amount of time trying to put in food and drink orders. After 30 min waiting without service I went up to the pool and the server was beyond rude telling me I can't be in there. As if I want to be in a 90 degree pool in 90 degree weather. I said all we want is food and drinks (for the fifth time) where she directed us with a finger of where to go. I was shocked but followed her instructions trying to find the part of the outdoor area where she e can get service! We weren't offered waters and I placed our drinks right away. After trying to put in an over for at this point almost an hour we wanted to tab out. We weren't even presented with an itemized receipt. Mind you the pool was dead w three resort guests. After about 45 min finally Alicea a manager (and a second supervisor) came out to try to comb things over. She offered food (shrimp and fries) and we continued to order drinks through the other server from inside who was very nice. Shortly thereafter, the "busy" staff thought it would be more important to feed the pigeons (Clarissa and Alina and the pool attendant). A few minutes later another couple sits down, is greeted promptly (even offered water unlike my partner and myself). Overall - beautiful view and that's where it ends. Thanks for the shrimp and fries Alicea. Over all Garbage service, trashy staff, it's obvious operations are a huge issue and that's being nice! If the place was busy it would be one thing, but getting treated like dog pile- is and never will be ok. Never coming back! Update: thanks for your response. Not sure why you are asking for my personal information to further investigate this matter. Please refer to above names and time stamp of written review. We were waiting for so long for any kind of service I was able to write this review to warn others trying to vacation to avoid your establishment. It seems like all the locals and tourists I met had the same perception and similar experiences. Instead of badgering me for my last name and personal phone number. For further instructions, I advise you to encourage Owners/ Management to invest in retraining staff, or removing repeat offenders chasing away the business. Maybe someone new monitoring social media feedback would be a great idea too. I would never allow my marketing team or business advocates to ask for personal info from a social media platform. Get it together!

We took a family trip to this resort and it was so not worth the money. Let's start from the beginning. We booked with Expedia that specifically stated pay upon arrival. They contacted us at 730A for and ask for the payment. Upon arrival, the hotel appeared very nice and modern we soon found out that was not the truth. Before we get to that, let's begin with the Aliesha the front desk receptionist with the horrible attitude. She initially told us they could accommodate us checking in before 4 with 5 rooms but then told us no they weren't. I received a text an hour later that stated my 84 year old mom room was available so I approached the front desk. She told me the text was an error. Thank God for Timothy who was willing to get us in our rooms with one simple call to housekeeping. Now, the outdated and dirty rooms that were $419 a night. The fridge in my room was gross and shoved in a space that didn't fit. We put a chair in front to keep it from tumbling on my toddler. The bathrooms of all 5 rooms had to be cleaned upon entry. We asked for a microwave the rental was $10 and the microwave was so ancient it begin smoking when using it. We had to ask several times to receive basic items. One time I called back after 20 min and was told, oh you still needed it. We won't even discuss how jacked up our bill was with charges for parking that never occurred because all our rooms didn't even have cars. My suggestion is to allow the valet crew run the entire hotel because they are the most professional and effective workers in the building.

And to add- I see someone from the hotel leaves a review response to negative reviews to check your direct messages. And absolutely zero comes of this apparently. There is no response after that- so it's apparently just an edit grab to look like a poor review will be taken seriously and addressed.

Have y'all actually seen all these one star reviews ??? They Aren't for nothing This hotel is moldy EVERYWHERE. Stayed here and left with a sinus infection after inhaling mildew every night from the leaking AC. This place is disguising and over priced Go to holiday inn instead it's more renovated and has a swim up pool bar.

Went to Blake's Bistro as a family for Christmas Eve brunch and it was wonderful. The hotel was beautiful, the restaurant was clean and inviting, the staff were friendly and welcoming and the food was delicious. So glad we chose this place for our holiday celebration.

i travel a great deal. the people were nice but we had black mold in our room on the ceiling and vents. i made them aware early so they could handle it but it was never addressed. the internet was not working so i could not do the work i needed to accomplish. when i checked out literally had to demand to speak to a manager. she offered free breakfast as compensation. needless to say that was not satisfactory. and fyi there is a $58 daily charge for complimentary water and news paper. seriously! if charged it is not complimentary. beware. the price you pay is not the honest truth. we will not be back

Three days ! When you pay for a extra money $$$$ for a hotel room there should be extra ! One small bottle of champagne and candy , old candy at that in the hall ! Breakfast included but the technology needed to make an order doesn't work ! Figured out you can call it in ! Again, no menus must have a smart phone ! Wow ! What if your service on your phone doesn't work ? they have no clue ... The technology in the elevator doesn't work ! For two nights in a row they have woken us up ! For turn down service tonight at 8:45 . Chocolates they woke us for that ! Totally pissed at housekeeper knocking loudly at my door ! If it's dark and there are no lights under the door freaking go away do not l, I repeat do not keep knocking until you wake someone's who has just fallen asleep ! That is not acceptable Was told when we checked on they no longer have cleaning or room service for your stay unless you call and request it ! No place to throw out trash ! Ridiculous! I understand a lack of help but this is unacceptable for a four star hotel ! Restaurants, grotto & steakhouse great , Blake's bistro - not so much . Service and inefficient service and inexperienced servers who do not know what they are doing ! Took over an hour to get a meal served ! the hotel management is really either Inexperienced or they don't care about their guests ! Everything is online so , if you have elder guests who are not technically savvy what are you doing ? And the IT is not user friendly!Not a good interface for the breakfast menu ! 3 nights and more mess ups than things going correct . So I would give this 4 Starr hotel a 2 at best ! My massage with Monica at the spa was terrific , but the hotel needs some help ! And please don't wake guests at 8:45 for chocolate! Some guests go to bed early ! It at least they were asleep until your housekeeping staff woke them ! Giggling and thinking it was amusing ! Not !

Overall this was a beautiful hotel. It was Unfortunate that I came during the motorcycle rally because I could hear all the annoying sounds. Ugh. Otherwise there is a swim up bar. I couldn't appreciate this because it was 50 degrees outside but I did get a chance to enjoy their pina colada by the cabanas which was yum! The views of the ocean were spectacular. I have never had a view from my balcony of the ocean across the street and felt like I was so close. There wasn't that many people or congestion so the ocean view was unobstructed. You cannot get a view like this on the California coast. There are chairs for you to sit on and enjoy the sunset/sunrise. Yes the balcony is narrow but if you're not morbidly obese you should fit. Now the rooms, my room was beautiful. High ceilings. Beautiful views. But I was further away from the elevators. If you want a room by the elevators then your views will he obstructed by the walkway. But you're closer to the elevator. If bite Ceilings are low in some rooms. The bathroom was ok. Nothing stood out. The water pressure were low which sucks for me but I know they're trying to conserve water. There is a fridge and a coffee maker. A hair dryer in the bathroom. I can't comment on the TV because I didn't watch any of it. The other downside was that the walls are sooo thin. You can hear everything. In the morning I was getting awoken by poorly behaved children yelling and screaming at 630am. Also bc of the motorcycle crew I could hear them as well but this isn't as bothersome as the damn kids screaming at 630am. Overall, staff was friendly and helpful. I really enjoyed my stay and wish I could of stayed longer. I felt at home by the seaside.

I've been going to this hotel for over 20 years. It is probably the nicest hotel on Galveston Island! The stuff is super nice, the hotel is really clean, the food is good, and the pool scene is absolutely incredible! The swim up bar is so fun and they have activities for kids. If you're coming to Galveston and want to nice place to stay this is it!

Still at hotel. Amenities are awesome. Make up for flaws in ways. I have not been in a hotel without internet in 20 years. Fyi.

First time to the San Luis recently. And wow was it a Wonderful resort with amazing views of the beach! I did not spend the night but I did come to enjoy The swim up bar and views and dinner. The swim up bar is a must if you're here. The restaurant options are good! This is a Great date night spot. You can just valet and go grab a drink, watch the sunset then do dinner at the resort. Professional and kind service!

Ok 3.5 stars but will give you a 4 as your staff here are amazing. Especially warm and welcoming after the Hilton closed the door in my face and sold my prepaid reserved room. They sent me on my way to here with a letter. Odd but I later learn that the San Luis, Hilton and Holiday Inn are owned by the same guy. Whatever it was a definite upgrade from Hilton. Once in the room beautiful views of the pool open until 2 AM and ocean. The bathroom had double sinks. After going to the pool and being sent away the kitchen is closed we ordered room service. Very accommodating and Texas style bid BLT very big on the bacon too much to eat but delicious. Next day after work went to the pool to catch some Texas sun and take a dip in the pool. Surprisingly all 4 feet around. Nice seats in pool that go up to the bar. Service was great and attentive just what you want at a resort. The shops could have had more resort wear but maybe as it is off season it is hard to bridge the gap in clothing. Sorry we couldn't have stayed longer definitely a wonderful resort and Texan hospitality!

Sat outside at the Cove and immediately ordered the tacos that I have had before. Starving. Over an hour later and still no tacos. The bartenders were very nice and management paid for my two drinks but WTF!! Over an hour for tacos. Y'all need to get a grip.

Regina should not work in hospitality. Ive stayed in hundreds of hotels and never have i ever met someone so rude. I understand it may be hard to find quality workers for night shift but this lady has no business working in hospitality whatsoever. Our AC was not working and we were provided no reasonable accommodation whatsoever. For $500/night that should not happen. And no sending a security guard to our room at 3am is not acceptable either. San Luis owns their poor yelp ratings by allowing someone like Regina to deal with their customers.

Stayed here last Thursday (6/9/22) because i had business in Galveston for the day and for the price it was a complete joke. Unfortunately there isn't a lot of choices on the island. First the good: Checking in was fine and the front desk staff was nice and pleasant. Then we get to the room which was decent, and the view was beautiful. However, there is no fans in the room and not a single light fixture besides the sconce by the door and some lamps. I guess there is a enough natural light, but these are the same rooms they have had there for 10+ years. Now we get to the bad: We decided to go to the pool to relax before dinner. We go to the bar and the staff basically ignored us for probably 20 minutes, and they were not busy at all. After I figured out I was not going to get service without actively getting the attention of the bar tenders, we finally get a couple of drinks that took another 10-15 minutes to get. This would be a theme for the whole stay. The waitresses that can around to the lounges where a lot more attentive though, and I can't fault them. We then go to the swim up side of the bar and again we're ignored for by the bartenders who seemed to be chatting amongst themselves. The drinks were ridiculously expensive and cheaply made for this kind of service. Then I go to dinner at "The Steakhouse" and the problems persisted. Sat at the bar and didn't get asked if we needed drinks or menus for about ten minutes. Ordered an appetizer, which took forever, and when I asked the bartender to check on it, it came right away. This exact thing happened with every dish we ordered. Ordered it waiting 15-20 minutes, inquired about it, and suddenly it appeared. The food was good, but this service problem was ridiculous and seemed to be a real issue in every aspect of the San Luis. I ordered my last drink, and the bartender completely forgot to get it for me (but he did cover this one) which would have been a none issue had this not been the whole theme of my stay. Finally, like a cherry on top, I had to ask for a to go box two times. The chocolate pie was flat out amazing though and may be the best I have ever had. All in all $550 for a night was unbelievable for the service received. Will probably be trying another place for my next stay. Have had better service at Chillies.