cynthia K.
Google
I had a very disappointing experience at this airport bar. I ordered one Truly and wasn’t picky about the flavor. While ready to pay, the bartender ignored me until I had to wave him down. When he handed me my tab, he glared at me, never said thank you, and didn’t speak to me at all.
When I went to sign the receipt, the pen didn’t work. The bartender looked at me and said, “Does it even matter?” which I found extremely rude. I told him that his comment and his behavior the entire time were disrespectful. A patron next to me kindly gave me their pen, and despite the poor service, I initially tipped. I also calmly expressed that I was disappointed with his demeanor.
The bartender then escalated the situation by telling me I “have issues” and that I was rude to him the whole time, which was untrue. I felt I was being ignored and treated poorly because I wasn’t a big spender like others at the bar. Two other unrelated patrons also commented that the bartender had been rude to them as well, including being flippant and dismissive when they politely asked if a TV could be changed to a basketball game (this was a Saturday evening with multiple games on).
At that point, I decided I no longer wanted to tip for such poor service and asked for my receipt back to adjust the tip. The bartender refused, told me I couldn’t have it back, and threatened to call security if I didn’t leave. I then asked for a manager.
Manager Matt stepped in and handled the situation professionally. He agreed that I had the right to my receipt and worked to correct the issue. Throughout this, the bartender continued making rude remarks even as Matt explained what needed to be done. I had no issue paying my tab—my issue was tipping someone who was openly hostile and disrespectful.
I appreciate Matt for making the situation right. If a bartender feels overwhelmed by volume, an airport bar may not be the right environment. Travelers deserve basic courtesy, especially in a setting designed for quick, efficient service
