Razfaa
Google
I work in a large hotel in Paris, so I’m familiar with how hospitality and customer service should be handled.
Dropping off our luggage in the morning was quick and easy, and the staff member at that time was very pleasant. However, when we returned to collect our bags, the experience was completely different.
The staff member who assisted us seemed irritated and made us repeat basic information several times, as if providing the service we paid for was inconvenient. I simply described the person who took our bags earlier as “the Black girl” — purely to help identify who handled them, nothing more. Instead of understanding the context, I was told, “Don’t call her the Black girl,” in a tone implying I had said something offensive or discriminatory, which was absolutely not the case.
On top of that, it took nearly 30 minutes for them to locate our luggage, during which we were treated as if we were mistaken, lying, or trying to claim someone else’s belongings. The whole situation felt unprofessional, tense, and unnecessarily uncomfortable.
The service is bad and the attitude, communication, and professionalism need serious improvement. Guests shouldn’t feel judged or unwelcome when using a paid service.