Vik A.
Yelp
TLDR: Food is great, but don't go on a busy weekend night.
We went for a celebration today and the food was mostly great. However, the service was exceptionally lacking.
Food: Pretty much every item was fantastic except that the octopus was cold for some reason. We had the Hamachi shots, Oysters, Octopus, Popcorn crab, Lobster, Steak and John Dory, along with dessert and coffee.
Ambience: It's quite noisy. Not sure if it's the way the restaurant is setup or if the music needed to be louder, but it was super noisy.
Service: This is what was lacking the most, not what I expect from a $$$$ restaurant.
1. While we were still sitting down, the junior server asked me 3 times if I wanted cold or regular temp water. I was trying to ask the rest of my table but he kept asking me over and over. I had to ask him to hand on and give us a minute, checked with everyone and then responded with the answer.
He then came back and filled the water very quickly, spilling it twice and the rest of the table noticed it too. Not sure why he was in such a tearing rush?
2. John was our main server. He kept rushing off in the middle of us ordering, saying that he would place a part of the order and then be back. We also asked the difference between the Monkfish, the Dory and the Mero, but we weren't able to get the details.
We asked him why he was rushing and he explained that the restaurant was super busy. That's fair, but that shouldn't be the reason that guests get subpar service.
John definitely took extra care after and even comped a few items when things went awry. That was very nice of him and not expected at all, but things shouldn't have to keep going wrong and then be made up for.
3. I have a dairy allergy which was noted, but I was still served octopus with Parmesan, luckily I double checked before I ate it.
4. There was a running theme of me having to ask if the food had dairy, they never checked beforehand. It happened with the complimentary amuse bouche crostini, the bread and the desserts.
5. The bread was another fiasco. We noticed we had butter knives and assumed there would be a bread serving? We asked about it while we were served appetizers, then once again when we finished. Then they got the bread, but the dairy free cracker was mixed with the dairy bread. Then we had to ask for butter, I mean come on...
6. Lastly, because I was rushed I never got a chance to double check the main order. I wound up receiving the Ribeye instead of the Strip. I was tired of giving feedback, I said it was fine. However, the Ribeye was definitely not Medium as I ordered it, see attached picture.
All in all, the food was amazing, but make sure you don't go on a busy Saturday night!