The Sebastian - Vail

Check-in and Arrival Our arrival was delayed when a team member recovering from surgery was unable to assist with luggage, we unloaded and took the luggage on a cart. Room Comfort The first room we were assigned had neither air conditioning nor hot water. Although the hotel offered us a different room, the replacement still lacked A/C, although airflow was better and we had a hot water. It’s an inconvenience to repack and move floors and unpack again. Amenities The hot tub was initially inoperable; after a few hours the maintenance team had it resolved, —but the delay was frustrating as it changed our plans for the morning. The restaurant was closed so we were not able to try it. Rates and Value When we asked about extending our stay, the quoted rate was nearly double what we originally paid. The significant jump didn’t align with our experience of multiple maintenance issues, some sort of concession would’ve been appreciated. Service and Location Staff interaction was warm, attentive, and apologetic. Their genuine friendliness and willingness to help were the highlight of our visit. The hotel’s location in Vail Village is unbeatable—right in the heart of the action, with shops and restaurants just steps away. Overall While The Sebastian’s team and its central setting make it an appealing choice, the persistent maintenance problems—and the steep extension rate—mean we’re unlikely to return.

My experience at the Sebastian was excellent. As a boutique hotel, one never knows what to expect. The property is central to the Vail village, staff were pleasant and accommodating and I was very pleased with my room. Plenty of amenities, with a well designed pool and an available spa and fitness area.

The front desk staff at this hotel were genuinely helpful and kind — they really tried their best to make our stay comfortable. Unfortunately, the overall experience was brought down by poor management. There were several issues during our stay that could have been handled much better, but it felt like no one in charge was available or willing to take responsibility. The front desk team deserves credit for staying professional and doing what they could, but it was clear they were working under disorganized leadership. With better management and communication, this hotel could offer a much better experience

We recently stayed at this hotel while attending a wedding, choosing to extend our stay to explore Vail. Unfortunately, our experience was consistently disappointing, and I feel compelled to share the full scope of what occurred. However, I will say that the staff definitely made the stay more pleasant and tried to accommodate the best they could hence giving it 4 stars. In addition, there were several members of the staff that agree there are issues at the hotel.||1. Reservation Issues|We had a room block for the wedding, but the booking link did not work properly. Around January 2025, I called the hotel directly. A staff member assisted me and provided a confirmation number, but I never received a confirmation email. When I followed up, the second representative couldn’t find any reservation under my name. If I hadn’t double-checked, I would’ve arrived with no room reserved. This was both frustrating and stressful given the nature of our trip.||2. A/C Problems|Upon arrival, we discovered the air conditioning wasn’t working—and no one informed us at check-in. Only when we asked at the front desk were we told it would be fixed the next day. It took two full days, and even then, it never cooled below 71 degrees (despite being set to 65). We had to sleep with the windows open, which only opened 4–5 inches and faced a busy road. Traffic noise and warm temperatures made for uncomfortable nights. Others from the wedding party also had to be moved due to extremely hot rooms.||3. Bellman & Room Upgrade Confusion|Victor, the bellman, was excellent—friendly, informative, and welcoming. We appreciated his tips. However, we never received the water we requested to be sent to our room. I had upgraded our room but wasn’t informed of what the upgrade entailed. When Victor showed us in, the connecting room was unlocked, so he left it open, assuming it was part of the upgrade because we didn't know what the upgrade included. We didn’t use it, except to take the water that was there since ours never arrived. Kimberly later kindly provided bottled water from the lobby when we walked down to request it.||4. Concierge Unavailable|We attempted to reach the concierge, Steve, multiple times, both in person and via phone. He was never at the desk when we asked, and despite leaving messages, he never returned our calls.||5. Room Assignment Mix-Up|Robert from the hotel called about the attached room, but I missed his call and returned it shortly after. He was busy, so I hung up and went to the lobby—only to overhear him discussing my situation with the mother of the bride (MOB). He incorrectly assumed we thought the extra room was ours and stated it was meant for her mother, who had to have her room switched three times. He also claimed it was a handicap-accessible room, which I confirmed it was not after personally showing the MOB. Another person attending the wedding heard be at the desk and said I ditto everything she said, she was having the same frustrating experience.||6. Privacy Violation|While in our room, which has a hallway leading from the main door, I heard a faint knock. Before I could get to the door, a lead housekeeper entered the room—despite the “Do Not Disturb” sign being displayed. I was shocked. She said she needed to access the adjoining room, but I reminded her she had a master key. She claimed her key didn’t work. I let her in and unlocked our side of the door to find that the other side was also closed. She said thank you and was ready to leave when I informed her that a bathroom lightbulb was out, and the door latch was missing—a true safety concerns. Neither issue was addressed during our stay.||7. Unauthorized Entry (Again)|Later, we returned to our room to find a bottle of champagne and macaroons—with no note—despite the DND sign being on the door. While the gesture was appreciated, i had just requested that no one enter our room due to the incident with housekeeping. In addition, no one at the front desk could confirm who sent it. I later learned it came from the event coordinator as an apology—but only found that out after we were already home. ||8. Housekeeping Miscommunications|When I asked a housekeeper for towels, she brought robes instead. Small, but frustrating, especially when added to the larger issues.||9. Lack of Follow-Up|a couple of staff members said they’d call me back and either never did or didn’t follow through as promised. Communication throughout the stay was lacking.||10. Billing Confusion|I noticed a charge on my card from a bike shop affiliated with the hotel. No one could identify the charge at first, though they later confirmed it was for a bike rental after i questioned it. In addition, I thought they were affiliated and asked the rental place if we got a discount, they said not. Later I found out we should have received 10% off. This should have been clearer from the start.||11. Wedding Dinner Service|At the wedding, seating was mixed up, so we weren’t in our assigned seats. A server tried to place the fish entrée in front of my husband, who had ordered beef. When we explained the seating issue, she became visibly frustrated, placed the plate down abruptly, said “whatever,” and walked away—never returning. Another server apologized and said she would notify the manager.||12. Front Office Manager Interaction|When I shared my concerns with Haley, the front office manager, she seemed indifferent and annoyed—not nearly as empathetic as others I spoke with.||13. Room Condition|The leather couch in our room was visibly dirty and uncomfortable.||14. Final billing|the bill was extremely confusing. The credits were hard to understand and lacked back up information. There were credits under the payment column. The total was the same under payment/credits/billed information. Took us hours to go through ourselves and figure it out. ||Positives:|Kimberly, Mia, and Mary (spa) were all kind, empathetic, and helpful.||Victor, the bellman, stood out with his hospitality.||Bryanna, the group room coordinator, was professional and understanding.||The bed was comfortable, and the rooms themselves were well-designed, although the suite layout was strange, with it being separate rooms plus the adjoining room, all off the same hallway.||Mary at the spa gave me 50% off, which was appreciated.||The hotel did provide some Compensation: |40% off for three nights - provided to all at the wedding for the AC inconvenience. Most didn't have the other concerns/issues we had, or at least I didn't hear of them other than a few having to move due to the heat. ||One free night||upgrade fees waived||Parking fees waived||Resort fees waived||However, given the sheer number and seriousness of issues we encountered, I truly felt the entire stay should have been comped. I expressed this to both Haley and Bryanna. Bryanna said she would ask. Haley later called back and offered us one free night on a future stay. I explained we don’t plan to return to Colorado anytime soon. She reiterated that was all they were willing to offer. For context, one night at the hotel is about $400, and they had already comped about $1,100. For the remaining $600, they were willing to accept my review instead of fully owning the guest experience failure.

I recently visited this property to celebrate a wedding, but my stay was definitely not without its challenges. The HVAC system was down for about three days, and on top of that, both elevators were out of order for most of my stay. To make matters worse, there was no hot water available for a bit, which, of course, was a bit of a nuisance. So, why do I still give it five stars? It’s simple: the staff. Even in the face of all these issues, the team here went above and beyond to make sure everything was handled as smoothly as possible. They were incredible, offered up alternatives, and did their best to make the situation bearable. Yes, there were hiccups, but the way the staff managed things and kept us updated made all the difference. When you're staying at a property dealing with issues beyond their control, customer service is what ultimately makes or breaks the experience. And in this case, I was truly impressed by how they handled everything. They did compensate us fairly for the issues, and I would definitely consider staying here again, especially if these issues are resolved in the future. Thank you, Richard, for dealing with my crazy family, and making me amongst others feel heard.

Disappointing Experience from Start to Finish We stayed here for a wedding and extended our trip, but the stay was riddled with issues. Reservation confusion: The booking link didn’t work, and my reservation was lost despite getting a confirmation number. A/C problems: Our room never cooled below 71°, and we weren’t informed in advance. Many guests were moved due to hot rooms. Unclear upgrade & room mix-up: We were confused about our room upgrade, never received requested water, and staff miscommunicated about room assignments—including overhearing our situation discussed with another guest. Poor communication: The concierge was unreachable, calls weren’t returned, and housekeeping repeatedly entered our room despite a "Do Not Disturb" sign. Billing issues: A mysterious bike rental charge and unclear final bill required hours to sort out. We also missed a 10% discount that wasn’t clearly explained. Wedding dinner mishap: Our seating was wrong, and a server reacted rudely when we mentioned it. Unprofessional management: The front office manager was indifferent when I shared feedback, and staff follow-through was inconsistent. Room condition: The couch was dirty, and the suite layout was awkward. Positives: Some staff—like Victor (bellman), Kimberly, Mia, Mary (spa), and Bryanna (group coordinator)—were kind and helpful. The bed was comfortable, and the spa gave me a generous discount. The hotel also offered partial compensation: waived fees, 40% off, and one free night—but given the extent of the issues, we felt the stay should have been fully comped. We won’t be returning. Hopefully, this helps others make an informed decision.

This hotel is located in the heart of Vail, close to the slopes, shops, and restaurants! Robert at the front desk was very helpful and a pleasure interacting with. Brad our concierge/valet is the best! He suggested lots of great restaurants and was always very helpful during our stay. We will stay here again when in Vail!

Fantastic staff and awesome Ski Valet. The staff were so welcoming and friendly. It was refreshing compared to most resorts today. The ski valet was fantastic. The staff took care of your skis the minute you arrived and even heated up your ski boots for you overnight. It was a top notch program!

Nice, boutiquey hotel on the edge of the Vail center. Nice, clean rooms, excellent staff. In-house food generally good. If you're looking for sweeping views, not your best option -- but convenience is good. Definitely worth a look, based on the staff alone.

Great location, but it ends there. I stayed here several years back & had a great experience. However my most recent stay (05/2023) completely changes my opinion. My suggestion would be that they just close for business on the off season. Pre stay - I received a call, days before check in, feeling me out, like a sleazy time share promotion, as if Orlando FL was my destination. During stay - From a terribly slow check in process, to less than desirable in room dining (I'm being kind) and an absurd "resort fee" added to the nightly rate, it quickly adds up to - look for another hotel. I could go on, but that is enough to justify my rating...

We came to spend Veteran's Day here. For 2021, that was a snowy day. Having just adjusted our clock back for Daylight Savings, the road was dark at 4:30pm. My point is we drove all the way here during bad driving condition and thankfully, The Sebastian didn't disappoint! It also hadn't hit peak season yet so we had a very peaceful, non-crowded stay. We had the pool all to ourselves; wondering about the lobby and public area felt good; and we had a great dinner at the restaurant on site - Leonara. By the time we got home and I started doing laundry, my shirt still carry that wonderful room fragrance from The Sebastian!

Looking for a hotel in Vail, Colorado? A staycation in the mountains? A luxurious retreat with 3,000-acres of skiing in seven huge bowls? The Sebastian, Vail is a 5-star resort located in the heart of Vail, Colorado & it's the perfect place for you (and your furry friend) to enjoy & unwind in the Rocky Mountains. Ross and I stayed at The Sebastian for the first time this year and it certainly won't be the last. During our stay we were in a One Bedroom Residence and we brought our dog Forbes along with us. Upon arrival at The Sebastian, we truly felt like we had arrived somewhere magnificent in the mountains (because we had); the Porte-cochère & lobby of The Sebastian is quintessential Vail in all of it's grandeur with large wooden beams, beautiful stonework, a rod iron chandelier and a blazing rod-iron fireplace. The Sebastian's staff is certainly 5-star and catered to us with speed and professionalism. The valets & front staff greeted us and got us sorted for our stay. Our bags were retrieved from the car and we valeted our car for the weekend - valet parking costs USD 45 per day with in/out privileges. The front desk allowed us to check-in early at 2pm. Check-in is normally at 4pm. Before we headed to our room, the front desk staff gave Forbes a treat (we loved this thoughtful touch). Pets are allowed at The Sebastian for an extra charge of $150 per pet, per stay (Service animals are exempt from fees). For additional details on pet restrictions and to request pet-friendly rooms, contact the property prior to your stay - this is what we did and everything had been taken care of upon our check-in. We chose the One Bedroom Residence for our stay at The Sebastian. The One Bedroom Residence had a bedroom with 1 King Bed, 2 full bathrooms with walk-in showers, a dining area, a sitting area and a porch looking out onto the mountains. The bedroom was nice albeit a little dark (but that's me being incredibly picky lol, I wish the windows in the bedroom were a BIT larger to allow in more natural light). The king bed was super comfortable and we slept like babies. We loved that there were two bathrooms in the One Bedroom Residence so Ross could get out of my hair (literally lol) while I got ready each morning and evening. We all (especially Forbes) loved the porch that was accessible from the dining area. The view and fresh air gave us the full Vail experience. We enjoyed drinking our morning coffee out on the porch and listening to Vail wake up. Room Service at The Sebastian was speedy & delicious. We recommend getting some wine and a charcuterie board to start off your stay. For some late night dining, try the elk burger; it was amazing. The One Bedroom Residence is a great spot to entertain if you have friends and family staying in The Sebastian as well. We ordered several drinks from room service and had a little late night cocktail hour one night - so fun! For photo ops within The Sebastian, the lobby & the fireplace makes for a great bouj background. The Sebastian has a gorgeous pool with multiple hot tubs that are heated and ready to use year round. There are several biking and hiking trails right by the hotel that the front-desk can advise you on. The hotel offers bicycle rentals on site. During the winter ski season, Vail Ski Resort is a 2 min walk from the hotel and the Born Free Express Lift is a 15 min walk from the hotel. There are free shuttle services from the hotel to the ski lifts. The Sebastian offers ski equipment rentals and storage for hotel guests. The Sebastian is in the perfect location in Vail to walk to some of my favorite places: - Leonora - located within The Sebastian. Go for dinner and make sure to get the churros for dessert! - Vintage - my favorite place for brunch in Vail. Get the bottomless mimosas, avocado toast & pancakes. - Rocky Mountain Chocolate Factory - sweet snacks. The milk chocolate fudge slaps! - La Tour - French Bistro. Amazing dinner spot with superb wines and a fun knowledgeable staff. - Fall Line Kitchen & Cocktails - craft cocktails in beautiful glasses with open bay windows to enjoy the outdoors while you're indoors.

This hotel has a beautiful lobby and library where I sat when I had to get some work done. Parking is way too expensive and they should have a self park option. The location is great and you're right in Vail Village when you walk out the back door just past the lobby. My room faced what seem to be the back and there were early morning noisy deliveries and people. Wouldn't hurt to bring some earplugs. The whole time of my stay, the water in my room was cold and you had to run it for a long time to get it to warm up. I didn't eat at any of the restaurants (I called one to order something that was listed on their online menu, but that was out of date and they didn't have up that). Room service was very quick. I did get a knock at my door (presumably housekeeping) when I had the DND on and I was on a work call, so that was frustrating.

Perfect location ! Right in the heart of Vail Village. Walk to everywhere! We stayed at the 1 bedroom suite with two full baths. Comfortable bed, feather pillows, beautiful bathrooms! Hotel has a nice restaurant that we went for breakfast and a spa. Beautifully decorated lobby and all the surroundings. Make sure you explore, we biked all over Vail and got to see so much more that when we come down in the winter to ski. Great trip! Thank you Sebastian and will definitely be back!

The hotel, lobby, pool are nice. That's why it gets 3 stars. The rooms are nice too. The problem is when you pay $1000+ a night for a suite and the patio/balcony has no furniture. Housekeeping parks their laundry cart between your two doors for FOUR days and you ask them to move it and they give you sass. The living area smells like smoke. One elevator is working between 3. At the pool, nobody came to take our drink order and there were servers. The rooms were both HOT even though they had separate systems, despite having them set at 62... and the road noise was so loud we couldn't open the doors for air without being kept up at night by it...even with the doors closed this was an issue. Our car which needs to be charged, we noticed from the app they never connected to a charger and we had to go ask them to connect it. That's never once happened before at any hotel we've stayed at. Valet has always understood this to be a given when charging was available on site...except here at The Sebastian. Now, the reality is none of these things are THAT big of a deal individually. Put them all together and it paints a picture of poor management at every level and a lack of care for detail in all departments. I'll take my $1000+ a night and go to the four seasons next time. Easy enough.

Arrived at 10:30am from a long flight and then a drive from Denver. 6 hrs for our room to be ready. I know they are short staffed like everyone else. With people arriving and getting their rooms first. So far not a pleasant experience. 1st 5 hrs not impressed. Big comfortable couches thou! The concierge was very helpful. Very professional. Mind you check in is at 4

Loved the friendly staff and welcoming of this environment & peaceful space. Definitely have recommended to a lot of my friends!

So, I stayed at this Hotel for 4 nights and I had 2 rooms. One night my son did not want to go out to eat so I ordered room service for him. Room service on top of the food price, they charge a delivery fee, a service charge see if 21 % and they expect and additional tip on top of that. To me it was / is an absurd to charge 21% service fee and delivery charge and still expect extra tip. Because I didn't added extra tip they called my room and spoke to my son a Minor , about how I didn't tip and that I had used " foul" words with the person that delivered the food.keep in mind that I did not speak to the delivery person, all I did was sign the Bill and she left the tray of food on top of the table. Number one : I am not obligated to tip on top of a service charge and delivery fee. Second: No one at this hotel has the right to call my room 3x and speak with a minor. Period. Each of my room cost me 2600 us for 4 days, which ain't cheap, I would expect a better service and I would expect an adult/worker not to speak with a minor.

Wonderful hotel, awesome location, friendly and attentive staff, but not perfect... some issues with the room such as a broken appliance and their bar/restaurant are m'eh at best, unfortunately. Our room was spacious and comfortable, good bed, plenty of pillows, good towels. Their Basecamp by the Gondola is fantastic and they'll move your ski/snowboarding gear during season or bikes off-season. Overall a great boutique hotel which could be the best in Vail if they'd pay attention to details.

I went here for a weekend "colorado staycation" and they had a deal going that waived the resort fee. It was not cheap, but hey, its Vail yo. What you gonna do?? I went with my 5yr old son and the free arcade room was such a mega hit with him and I. He had never tried air hockey before but we had such a fun time - I loved that all the games were free!! total bonus. They also have a nice pool and a lil tots room that is open for kids to hang out in. The rooms was a decent size, and I loved walking in with the music station on the TV, it had that cool hotel vibe. They also offer you homemade cookies/biscotti every day you are there which is lovely. There is a spa on the 1st floor too, so if you have childcare arranged in advance you can take advantage of the spa (but you have to arrange babysitting way before you arrive). Other things I liked about this hotel was the food was ok, but even better it was walking distance to many other good eateries and a lil deli/grocery place. Also, just out the side back door there is a bus stop for the free bus all over Vail. You have to valet park here, but its ok, average prices. The concierge services are super nice and all the staff were extremely friendly.

Incompetent hotel staff. Fraudulently added a 95$ fee Very disgusting bathtub in the room...one of those plastic shallow tubs with a grungy plastic curtain both from 1980. I would not let my daughter take a bath in it. Theres a Ritz in Beaver Creek... avoid this place.

Our stay was everything we could have ever hoped for! From the luxury hot tubs and bar service delivery to the pool area to the spacious room with a very comfortable bed and pillows. But most of all the staff was incredibly helpful and always made us feel special. As well as a special mention to the Valet staff. Those guys were always willing to take us anywhere around the resort and gave us amazing recommendations to where to eat and drink. The Sebastian truly made our experience here magical and I wish we didn't have to leave! THANK YOU EVERYONE

Fantastic location right in the heart of vail village. Hotel is surrounded by charming restaurants and shops. The service level was excellent ( was impressed with the little things like different fresh baked goods left in room nightly as part of turn down service). The spa was great and the massage I had was outstanding. Great pool although there is very limited seating. Loved the complimentary car service. Close to outdoor activities ( hikes etc) short drive to horseback riding and water rafting. Rooms are clean, spacious and beautifully furnished. Front desk staff provided excellent customer service. Would definitely return.

I visited the Sebastian over the holiday weekend with my 16 year old son, Benny. The first room, which we had for two nights, was a dungeon. There was very light sunlight (on sunny days!) as the only 2 windows looked out into an interior concrete mineshaft. I swear I saw a vein of iron ore towards the bottom. They couldn't upgrade us given our American Express FHR booking, so that was a bummer. The other hotels mentioned below always make a effort to upgrade us. We eventually landed a room with the potential for some sunlight. It was ok but disappointing compared to my many experiences at the Sonnenalp, Arrabelle and the Marriott Vail. Oddly, each double bed room we saw had the TV way off center and the bracket didn't swivel. TV for one please! The hotel lobby is nicely appointed. The smores, coffee, cookies after skiing - all gone. You couldn't help but wonder if this was to cut costs and not only because of Covid. The same goes for housekeeping. It was almost nonexistent during our stay although they said we could call for it; feels like work to me. The ski valet was 9/10 stars. Good location, nice group of folks working there. The complimentary newspapers were a nice touch. Breakfast was 9/10 stars. The food is good, as was the service. However, they are in desperate need of additional staff to bus the tables (and lessen the wait). My son Benny went to the spa and the reviews were positive. All and all, I will not be returning to the Sebastian. I gave it a try this year but the dark room and lack of common areas make a repeat visit unlikely.

Amazing experience, start to finish. From the time we pulled up, the valet and counter people were helpful and friendly. Our contact with every employee was a smile filled exchange of welcoming comments and assistance. Even the offer of coffee at the front desk when i mentioned the long ride in was a treat. Our room was very clean and surprisingly well appointed. It was wonderful to find that the treats in the room were complimentary as well. Espresso, trail mix, snacks, a big glass bottle of water, sodas in the fridge... All complimentary. We will be back soon.

It's our 4th time staying here. Convenient location off I-70. Very friendly staff, valets, and front desk staff. The rooms are nicely decorated and full of nice amenities. The hotel also features a nice pool and 3 hot tubs for great relaxation. Nice location and walking distance near Vail village and Lionshead.

Broken air conditioning and in my bed there was a sock from the person previously staying their! It took them a week to fix the air conditioning we got there on Wednesday and they fixed when we left next Wednesday...

Beautiful hotel and great staff. I came to CO with my entire family. The hotel is perfect for adults and kids. Our kids loved the hotel and cannot stop talking about it. We will be back to the Sebastian due to the fantastic experience. Pros - Perfectly located Staff was very accommodating and super professional Beautiful hotel with great rooms Gym area and pool were perfecto - poolside food/beverage service was awesome Cons - None

Awesome Hotel, First Class All The Way - 5 Stars! The Sebastian is an amazing hotel. We had a Special Promo with BMW... we paid $1,000 for 1 night and got 2 nights for free. It was awesome that they gave us a bottle of Champagne, a hand written card as an extra thank you for staying with them. The property is gorgeous, the staff are attentive and very helpful. I highly recommend this hotel.

The stay was OK, rooms are nice and cozy and the room amenities are great (gym, pool). Dinner in the restaurant was flavorless. There was horrible service in the hotel bar - friends sat for 20 minutes waiting for service and we were the only ones in there. Post stay we realized we left a family heirloom behind (a ring)...calling the next day as well as the day after to see if it had been reported to lost and found by housekeeping and sadly nothing. I asked if someone would be willing to sweep the room once more just in case and the receptionist rudely said no and that the hotel was too busy for such a request. Plenty of places to stay in Vail that would not treat guests this way. Can you find our ring please?

Due to the unexpected closure of I70, I spent an unplanned evening at the Sebastian. There was an issue with my room that evening. But before I could even complain about it at checkout, the front desk attendant, Coleman, made things right. What could had been an unpleasant event was something good I wanted to share in a good review. I wish more businesses would realized that bad experiences are opportunities to show your true colors. So instead a swearing never to stay at the Sebastian again, I look forward to my next stay and also recommend the hotel to others.

This review is only of the main bar, not the hotel so read into it what you will. I always think that a hotel bar is an accurate thermometer of how well the hotel functions. If the bar staff are on their game, if they are friendly, professional, attentive, tuned into the guests needs, then its a good sign. Sadly I have been to the bar twice now at The Sebastian in Vail and eaten the same thing twice. Both times the burger was average and on the second time, I asked them to hold the aioli on the bun and yet it still came out. More importantly, the male bar staff seem totally ambivalent to serving their customers. They complained that the kitchen is a long way away and its a pain to get things. On the way to The Sebastian, I walked thru the Four Seasons which is across the road. That place was pumping. If you are visiting Vail (and as a resident Aussie of Colorado) who spends all winter in the mountains, the Sebastian might be a 5 star property to stay at, but there are a lot better bars to drink and eat at.

We've stayed there twice now during the summer, so can't really say how they do during the big winter season, but the staff was terrific. They recently won the top award for best small hotel in the US and I can see why The staff is great and if you use their iPrefer rewards service, the pricing can be very good. Always helpful, they are in the heart of Vail which makes it easy to get anywhere in the resort. There are so many amenities there from the terrific rooms to the really nice complimentary snacks in the rooms and sodas as well to the incredible service. At one point we wanted a particular dessert wine and the manager of one restaurant (Block 16) actually came down to the lobby bar to deliver it for us. The rooms are wonderful and cozy and the hot tub and pool are are compact but very well maintained. Some in reviews have said their service was in attentive, but we didn't find that at all, so YMMV

Awesome place in season or off, the Vail resort town is a lovely place and this property is beautiful. You really get some nice rooms right in the middle of the action. We stayed here for Labor Day and had a blast, they had some type of food festival that was very nice. I would recommend coming here for a nice getaway at least once. As I said, we came off season and had a wonderful time, I'm sure you would too.

I stayed here on my first trip to Vail at the end of summer. Apparently the hotel was full but you would never know it - as it seemed pretty empty in all the public areas - except the pool. The room was large, well furnished. Cozy, mountain decor. The bathroom left something to be desired and definitely is 10 years overdue for an upgrade. The pool area was not big, but really nice. The hotel gym was large, had lots of cardio, weight machines and free weights. It's located in the middle of vail village which is very convenient. Would be a small hike to the lifts though if we were here in the winter. Overall - this is a nice hotel and we would stay here again. Not a 6 star review because the rooms could use some updates.

Great hotel with excellent service and a convenient location. We were upgraded to a spacious executive suite. Breakfast is exceptional and has a large variety of buffet items. The only flaw was the spa which is relatively small and not saunas weren't hot enough.

We stayed for a quick girls getaway weekend. We brought my friends dog and the hotel staff was super friendly and wonderful (to both humans and furry friends alike). The spa was amazing and we made use of the pool and hot tub too. The hotel is super conveniently located.

We just got back from a 4 day trip in Vail, at The Sebastian. It was our 5th Wedding Anniversary, which they knew when we booked the room. We showed up being greeted by Valet(Victor)- Awesome guy! Then Adabel was working the front desk, and she was SO SOOO Sweet, Funny, Helpful, Complimentary, etc..! We were taken to our room to find out they upgraded us to the suite for FREE! An hour later we were surprised with a cheese platter, dessert platter and hand written note congratulating us on our Anniversary! We felt like we had known the staff for years by the end of the 4 days, and honestly wish we could have stayed longer. The service was impeccable, the room service was ALL delicious(we ordered a lot of different dishes), and the rooms, lobby, pool, everything was SO nice, clean, well-kept and classy. I can't say enough good things about this hotel, and honestly think it's what made our trip so special. We will miss the staff- but know we will make it back one day! https://www.youtube.com/watch?v=DzCy6e2zclc

LOVE, LOVE, LOVE!! Classy, clean, eclectic. Extremely dog friendly. The staff is so attentive. Look no further... this is he place to stay. It's in the town center, you just valet your car and your feet get you everywhere else.

I stayed here on my honeymoon and it's a lovely hotel. When we checked in, there was a bottle of champagne and chocolate covered strawberries for us and there were so many nice touches. The room service/housekeeping was impeccable and they always brought us snacks, waters and soda. The food was good (we only ate at one restaurant on-site for breakfast), the hot tub and pool area was nice and the location is perfect. Everyone was extremely friendly and helpful. The staff greeted us by name, concierge offered some great suggestions on hiking and things to do, the spa was wonderful (but pricey, and a 50 minute hour). We really had a great experience here. My only criticism is that after the rooms were cleaned, they had a fairly strong cleaning chemical smell that we had to air out every day.

My husband and I only had a few days to relax after our wedding and decided to go for broke and stay at a swanky hotel in Vail. Wow, we were SO disappointed. We arrived and were promptly greeted by the valet who took our car. We were left alone to muster our bags to our rooms and checked in. Almost immediately we were asked when we wanted to schedule our cheese plate for our 2 day stay. I was a little taken aback by the forcefulness of the individual asking the question. It's an easy question, but she asked like it was the biggest deal in the world and that I should of course be prepared to answer. Weird. We deflected and asked kindly if we could let them know once we settle in and know what we're doing a bit more. We got up to our room and our view faced the roof pitches of the building with a sliver of scene in town. How disappointing to come all the way to Vail to pay A LOT of money a night to not even get a view in an essentially empty hotel. We stayed Sunday - Tuesday. The room itself, however, was cozy and beautiful. That night, exhausted from the wedding the day before, we opted to stay in and order room service. Room service is ALWAYS expensive, but nearly $90 for a flavorless flat bread, burger, 2 sodas and an ice cream sandwich seems beyond extreme. The next morning, I realized that I had left my feminine products in the car. GUYS - skip to the next paragraph if you're squeamish. I get VERY VERY VERY heavy periods and need special products to deal with them. I called down to the desk first thing in the a.m. and asked that my car be brought around. I went downstairs, GUSHING blood, and waited for the car. 15 minutes of dancing and hemorrhaging later, I went to the front desk. It was a girl luckily and I explained that I had called down earlier, had my period and desperately needed feminine products from the car. She got on the headset and offered me a tampon. I explained I can't wear them, but thanked her for the offer. 10 more minutes went by until I finally saw a valet. I begged him to get my car explaining I had waited nearly 30 minutes (and it was more like 40 from the time I called down) and desperately needed something inside. I tipped him and he arrived with the car. Again - no offer of assistance with bags. I explained that we needed to leave in less than an hour and that we'd need our car again. Luckily he left the car and were able to get back in. The staff at the breakfast restaurant was AMAZING. They were kind, quick, efficient and the food was fantastic. We were a little put off by the coupons for breakfast as we believed when we booked that the Romance Package offered breakfast in bed, but didn't think it was worth addressing. The restaurant staff offered us congratulations at being newlyweds and were simply lovely. Upon leaving breakfast that first morning, my husband let the desk know that we wanted our cheese tray for 5 pm that night. At 2 pm we had a couples massage booked at the Bloom Spa. This was part of the Romance Package we booked. We upgraded a few services on the phone when we booked months ago and were super excited about it. The massages were amazing although the add-ons were not. They put some kind of nasty goop in our hair and wrapped our feet in bags without really rubbing them. When we went to check out, we were presented with a $450 bill! So much for the relaxation. Once we explained that we were part of the romance package, they took $250 off (the price of the original massage), but charged us an additional $200. That $200 was for hair goop and foot bags? I get massages in Denver on the regular for about $100 for 50 minutes. I certainly realize that Vail is more expensive, but I didn't anticipate that it would be DOUBLE the cost! I felt cheated for sure. After our massage, 5 pm came and went and at about 615 we called down to the desk to find out what happened to our cheese tray. They brought it right up, but it's just silly that we had to call again to request it again. I am so disappointed at this experience and wish we'd stayed elsewhere. We wouldn't have minded all the expenses if we felt taken care of and welcome. Instead it felt more like we were staying at the Holiday Inn at EXTREMELY inflated prices. I would not recommend staying here to anyone and am extremely sad that our honeymoon was such a disappointment.

Staying at four seasons but came Over here to check it out and it looks beautiful. The staff seemed really great and convinced us to get the special hot chocolate which, at $16 is pricey...but absolutely worth it and AMAZING!!!!

The Sebastian is a luxury resort with a lot of sparkle and soft carpets. The luxury ends in the lobby... or does not even stay in the lobby. First I need to say that valet personnel was amazing, friendly and delivered a great service. Also Victor in the reception was more than accommodating and helpful. It all kind of went down from there. It felt like they were really understaffed in a fully booked hotel. Long wait for service in the restaurant for breakfast. Out of their specialities two days in a row, I guess they didn't even bother to buy the ingredients... 7 dollar for 3 tiny bacon pieces. I know it's an expensive hotel but that is ridiculous. We needed to ad one more night due to our flight schedule and the manager in the reception promised to get back to us asap. After a whole day of waiting and 3 reminders they still had no answer... they found a room but it was to expensive so we decided to leave. Everyone is really nice but that does not really help. Sorry.

The Sebastian is our go-to hotel when staying in Vail. They are friendly, have an eye for detail, the location is fantastic and the rooms are super clean, well-appointed and maintained. There is a great hot-tub outside which is magical when it's snowing. The spa is lovely too, with steam rooms, beauty services, and we had a fantastic couples massage today! The room service breakfast leaves a little to be desired. Items were forgotten (which they remedied quickly) but the food was cold and dry, as if it had been sitting under heat lamps for hours already. The menu also said freshly squeezed juice, but it obviously wasn't. Otherwise, I love the hotel and the staff here.

I valeted a luxury sports car at the hotel on my way to brunch-- the staff informed me that the charge was $20 and I had to pay up front. After returning from brunch, a different member of the hotel told me the charge was only $10 for non-guests and that the prior member had left for the day. Clearly, the previous gentleman overcharged (or made up a number) and required payment up front as he planning on banking the payment, and was leaving soon. I wasn't staying here, and now I won't be considering it in the future.

I cannot express how disappointed i am with this place. This is a Motel 6 place at a Ritz price. I have been coming to Vail for years and always wanted to try the Sebastian. After many tries i convinced the family to come here. I was embarrassed by this hotel under preforming and under trained staff every single day of my 7 days stay. I had to spent hours driving them around and going to other hotels to eat because they did not want to spend a minute in this place. The rooms were dirty (i asked the cleaning staff to vacuum the room every single day for 7 days and NEVER did), the tub drain was broken and dirty with soap and hair residues from years of not cleaning it and they did not clean it neither (my sister was going to shower every day at my brothers hotel room across the street because she was disgusted by this and the dirty Jacuzzi, that has floating hair and debris for days). Then we have the food. Always not cooked properly and the tardiness of the staff that made us one day to just walk out of the breakfast table. The excuse we were given, Covid, that really pissed me off. So your staff dont bring me a croissant in the middle of breakfast because Covid that started 8 months ago??? Management you need to do better or do something else. Final drop was the tea issue. You dont get tea in the room, but you get coffee. So if you are a tea person, dont come to this hotel. The reason, you guessed it, Covid. Tea and Covid dont go together. After multiple calls a great looking lady with common sense from management came to the room with the tea and an apology note. We appreciated it, but she should train the rest of the staff. SOrry for the long review, never done such a long one, but I will be blame the whole year for ruining the family vacation after paying dearly for a 5 Stars hotel.

Best staff and service I have experienced!! If you're going to Vail, this is the place to stay! Magnificent hot tubs and pool, great rooms, and the best service I have ever had at a resort or hotel(and I have been to many)! You have to try their hot chocolate while you're there. Best on the planet!

Well my friends and I decided to make a little trip to Vail earlier this month. Due to our horrible planning we arrived one week early to the season but who wants to ski anyways when your from Austin,Tx. We were so lucky to book here at the Sebastian, from the minute we arrived to valet our vehicle it was like we were in Santa Claus land with the nicest staff I've ever met. The rooms were nice, gym, hot tubs, breakfast buffet to die for, beautiful views, 3am room service, a bar in the lobby and maybe my favorite feature a living room type setting in the lobby with chess boards and a fireplace. We enjoyed the the whole village of Vail and thanks to a couple of the employees for always pointing us in the right direction. One was name Billy I believe and the other was Andrew, we met them in separate area of the hotel but both were very professional and knowledgeable of the area and the hotel. We even got to get on the slopes in a nearby village called Copper. Thank you so much to the Sebastian staff for making our Colorado trip amazing!!!!

One of my favorite places in Vail, CO. Great service A+++, rooms comfy and the staff go out of their way to help out their guest.

late evening arrival...rental suv loaded full with snowboards, ski and luggage...valet speedy to trade valet ticket for keys...checking in, and bellhop handling all luggage and gear to room...concierge providing information on late night food and restaurants...staff providing free bottled water anywhere within facilities...standard two double room taking and typical smaller size, but quite plush...free wifi...snack bar loaded with unique sodas, water, espresso and plenty of snacks...all included complimentary...most delicious cookies left after turn-down service...staff checking if towels or anything needed....more cookies!...more water!...cookie monster weekend....friday evenings endless champagne and sweet glazed popcorn night...sparkling apple cider for the non-alcoholics...scotch and shots gladly paying at the frost bar...quick meals at the market counter restaurant...great breakfast burritos $eleven!...massage treatment at the bloom spa...steaming hot multiple hot tubs...warm pool in the winter...most marvelous hotel experience...more water!.. when things seemingly can't get any better...there is more...caddie service of snowboard and skis to base camp, storage and delivery back to the hotel...base camp located under vail ski resort gondola...caddies pedaling fat-tire cruisers bicycles to transport all gear for guests...leaving the village?...forget the rental suv...select of any new bmw...750i xdrive?..650i xdrive?...tough dilemma...specal bmw and sebastian promotion.... $six-hundred-thirty-one.thirty-eight per night paying....$two-thousand-five-hundred-twenty-five.fifty total for four nights stay during snow season... http://s3-media3.ak.yelpcdn.com/bphoto/p-g27VfFkP5mmf_gXC2_2g/l.jpg

I really liked this hotel and would definitely stay here again-- given it was my first time in Vail, I have no reference for comparison-- but I'm a seasoned hotel hopper, so I know what the fu*k is up-- and this place is on the up-n-up.... the beds were comfy, the rooms had an espresso maker with complimentary cartridges, on demand TV (HBO only tho, c'mon u guys stop bein stingy), 4 hot tubs, nice pool area with a long fire pit, cool little gym, clean spa and sauna areas..... and the best part was the customer service-- especially Spencer and Eric-- thanks for making my trip that much easier! everyone had a really professional but cool attitude-- not pretentious like it could be.... and my ladies at Frost Bar took care of me-- i'll be back just so i can have a night out with u girls thanks for everything!

Great restaurants in the hotel. Everybody is very kind and everything is clean. Will be coming back soon.

Convenient to the slopes, friendly staff, reasonable pricing (considering where it's located), fancy modern decor, heated pool, 5 hot tubs, free snacks, awesome "library".... love love love. I really cannot ask for more.

Arrived in Vail late to join my girlfriends. My sister and I found them at the lounge in Sebastian's visiting with a couple others right at 1am. We joined them and visited for a few minutes, we were the only ones in there. The staff didn't greet us or offer us anything to eat or drink. Instead, they just began clearing everything from the table including the water and glasses. Not the best greeting after a long drive:( we walked up the street to get helped.

One of the best 4+ stars hotels I've stayed at. Awesome staff-all are friendly and try to make your trip perfect. Our 25$/night parking fee was comp'd, our room (which was purchased for 100$/night on priceline) was upgraded with hesitation. The valet's and front desk staff were always nice and gave us waters when we arrived and other goodies. There was a free champagne and white truffle chocolate popcorn event at 7 on Friday which was fun, we showed up and had a few glasses and took the popcorn up to the room to have with our movie later. My GF had a headache and we called the front desk and they brought up some advil for us within 10 minutes. They hotel has a red box type movie rental hub with alot of new movies that you can get for free which was cool. Most hotels nowadays try to charge you north of 15$ to rent a movie in your room. Speaking of room, every room comes with a Nespresso machine so we made a ton of fresh espresso in our room which ROCKED! especially because it was cold and snowy out. Rooms weren't crazy luxurious or anything but were nice and clean with dvd players and the aforementioned espresso machines. We don't spend a ton of time in the room so it was exactly what we wanted. The hotel also has a lot of library-type nooks which was cozy and cool to hang in (check out the big fireplace in the lobby! We will be back! great place

Michell is the best bartender ever! She is very knowledgeable and patient. Frost is one of the best bar in Vail!

Love this place! This was our second time staying here and I can honestly say just as good as the first time! All the employees are extremely nice and friendly, top notch customer service. The give you complimentary water, soda, and snacks on your room! The rooms are upscale, very comfortable beds. The food is excellent! Haven't been there during pool season and haven't tried the Spa that they have. Maybe next time I will! If you haven't stayed here I highly recommend that you do!

Best customer service I've experienced. The people that work there made me feel so at home & went above & beyond to help me with everything I asked for. Prompt service.