Daniel Hill
Google
Our experience at this hotel started on a wonderful note thanks to Nikki. She was incredibly kind, supportive, and genuinely friendly, making us feel welcome from the moment we arrived. The hotel itself is absolutely stunning, with every detail thoughtfully designed and exuding fantastic taste.
Unfortunately, our stay was tarnished by an encounter with another staff member, an older man, whose behavior was shockingly rude. When we entered the dining area, he abruptly questioned whether we were guests, and even after confirming our reservation (from a short list of just four rooms) , his attitude remained unfriendly.
He then asked where we were visiting from, assuming he replied Spain and smiled and upon hearing our answer, (Mexico) he made an unpleasant face and launched into a complaint about what he sees on the news.
This interaction made us feel very uncomfortable but we decided to give him another chance, I told him Mexico was a beautiful country and again he made a very obvious face of disgust, That made us feel way more uncomfortable, so that my mom and I decided not to eat anything prepared by him.
I wholeheartedly recommend this lovely hotel for its beauty and exceptional service from Nikki, who truly made our stay worthwhile. However, I hope future guests only encounter her warmth and professionalism.
As for the older man at the front desk who made ignorant and racist comments about Mexico despite never visiting, just remember: you’ve benefited from the hard work of the very people you insult. Perhaps it’s time to reconsider your views.