Max T.
Yelp
Update on Monday, August 12 after the reply from hotel posted. The security's abusive treatment of us was not any misunderstanding; and the hotel responded that they had tried to contact us several times. That is a lie. I have no email no voicemail. Random numbers appearing on my phone these days mean nothing. If you want to call me back, you have my number and leave a VM if I don't answer so I can know whom this is. You can also text me.. I have called several messages to the general manager, Jeff Thompson. And he has not left one voicemail, or email as I left my email address as well in the voicemail that I left him three times.
The Seelbach Hotel: A Disappointing Experience at a Historic Landmark**
What a shame that this historic hotel, over 120 years old, now carries such an unfortunate legacy.
We arrived early in the day for a concert featuring Brandon Lake and Phil Wickham at the KFC Arena later that afternoon. While parking across the street to check in around 3 p.m., it was immediately clear that the area was in serious decline. A man and woman standing on the sidewalk next to my parking spot were visibly under the influence of drugs. The woman's eyes were terrifying, almost glowing, as if she were possessed. This was something I had never encountered before, so I quickly moved away.
After checking in, we had to be moved to another room due to a bad odor in the first one. Up to this point, everything was manageable. We attended the concert, which we thoroughly enjoyed. However, upon returning to the hotel, we were greeted by what we initially thought was live music in the street. Instead, it turned out to be a chaotic scene--a mix of people on drugs, prostitutes, and even children selling bags of candy at 11 p.m. This was happening within half a block of the hotel, with various street people passed out on the sidewalks.
We hurried back to the Seelbach, hoping to relax. As we were dozing off, someone began trying to open the adjoining room door in our suite. At first, we dismissed it, but after it continued for about five minutes, we became concerned. I had brought my pistol for protection, and as we felt increasingly threatened, I retrieved my weapon while my partner called the front desk. When there was no answer, she called 911. I banged on the connecting door, and I could hear women laughing on the other side, but they abruptly stopped when they realized I was aware of their presence.
When security finally arrived, the situation worsened. Instead of assisting us, the security officer treated us as if we were the criminals. He asked how we were doing, and when I informed him that someone had been trying to break into our room, he told me I needed to calm down and shut the door. He even threatened to call the Louisville PD and have us arrested if I didn't comply. It became apparent that there might have been a connection between the security and the attempted break-in, given his aggressive response and lack of help. Fearing for our lives, we immediately packed our bags and left the hotel, embarking on a four-hour drive home in the middle of the night.
The next day, we wrote to the hotel, called the General Manager, and contacted Corporate Hilton, but we have received no feedback or response. Hilton and this hotel have lost all credibility in our eyes. We will never return to Louisville or stay at a Hilton property again.
