The Serangoon House Little India, Singapore, a Tribute Portfolio Hotel

The stay at the Serangoon was very pleasant with very pleasant staff, specially Kamala (welcomed us with some good options too), Ronnie and Victoria. The location is in Little India, decor is truly aesthetic and cleanliness is taken proper care of. We booked a queen size bed room. The room was compact but accommodated three of us (my daughter was happy to sleep on top bunk double bed). The restaurant menu had limited options for vegetarians (almost same breakfast everyday). But the hotel staff is dedicated to make our stay as pleasant as it can be.

It was a Great stay. The room was a little small for 4 adults but that was something I should have paid attention and booked a bigger room like Deluxe room. We were able to manage. Service was outstanding staring with front desk, room service and breakfast. Every member of staff made us fell welcomed and provided outstanding service.. The breakfast was outstanding. The proximity of the hotel to everything was great. The train station was about 3 mins walk.lots of food ans shopping options around. Would stay there again if i visit singapore in future.

Disappointing experience at Serangoon Hotel, especially as a Marriott Vacation Club member. We had informed the hotel well in advance about our early arrival, yet no effort was made to accommodate the request. Upon arrival, the staff cited excuses that there were “3 walk-ins overnight within 5 hours,” which does not reasonably justify the complete lack of flexibility shown to a loyal Marriott member. While I understand that early check-in is subject to availability, what was missing was empathy, proactive service, or even an attempt to offer alternatives such as a realistic waiting timeline or any form of service recovery. This experience fell short of the service standards I expect from a Marriott-affiliated property, particularly in Singapore.

Love this unique hotel in Singapore. So gorgeous and the staff is incredible. A shout out to Praba and Kamala at the front desk for all of their help and welcome. Also Victoria who was at our service in the dining lounge.

Extremely disappointing stay – misleading room design and poor service Our stay at Serangoon House, Little India was very unpleasant, especially for a family. The room is extremely small and poorly designed. It is so compact that all 6 members of our family ended up getting hurt at different times due to lack of space and sharp, cramped movement areas. This is not just “cozy” — it is unsafe and impractical for families. Shockingly, the toilet door does not even have a lock, which is a very basic amenity and unacceptable in any hotel, especially when staying with family. When we raised our concerns with the staff, instead of acknowledging the problem or offering a solution, they gave nonsensical excuses, saying “this is how the architect designed it”. This is not a justification for poor usability or guest discomfort. The breakfast was very disappointing, with very limited and low-quality options. It felt more like an afterthought than a proper hotel breakfast. On top of that, room service staff were argumentative when we requested basic items like dental kits or extra towels, which should be readily available without debate. Overall, the hotel lacks: • Basic comfort • Basic amenities • Professional customer service • Family-friendly design I would strongly discourage families or anyone expecting reasonable comfort from staying here. Definitely not worth the price and far below expectations.

It is a lovely hotel in little India. The rooms are very comfortable, just have in mind that the walls are quiet thin, so it is better to come prepared. The service is excellent and all staff members are very helpful and absolutely kind. With just a few minutes to the bus or MRT Station it is a great location. |Staying here is highly recommended.

Need more staff , need total clean up of the room, rooms quite small , i think not worth the price. Need to improve the room service. I like mr prabha, ms kamala, mr rudi, mr Aman , mr lionel all the cafe staffs are so good. But please improve your room cleaning service. Ms victoria the hotel manager is a sweet person. Tq Singapore.

The rooms were very compact yet comfortable for a family of 4 where kids can sleep in bunker beds safely and comfortably. Serangoon house is located at the heart of Little India with Farrer Park station very close to it and a lot of good Indian restaurants within 100 meters. The hotel staff were courteous and ensured an early check-in as well as managed our luggage when we were out for Indonesia for a couple of days before coming back to Singapore again. I would like to give a big kudos to Jaya, Kamala for their hospitality and making our stay comfortable. Will definitely recommend and stay in future trips. One feedback I will give is that they can make different menus for breakfast instead of the same menu everyday, which is kinda boring.