Kendrick T.
Yelp
My friends and I went to the Assembly Row location of the Smoke Shop, and we truly had the most terrible experience. Not with the wait staff, they were amazing, but with the manager Karl. To provide some context, my friends and I had to wait almost an hour for our food. This was on father's day so I understand they were a little back up, but two tables that ordered way after my table got their food way before we did. It upset me because both of these tables were white people and us table had POCs.
The waitress was completely nice to us and understood our frustration with how long my group was waiting for our food. She offered to grab a manager for us, and when Karl came over, I explained my issue with the long wait and the fact that two tables who came after us got their food before us. Karl, with complete lack of empathy, states that the food was only put in 40 mins ago. Completely ignoring my table's frustration with two tables getting their food before us and waiting for over an hour. He offered a free dessert, but at that point, I just wanted to pay for the drinks we had and go. Everyone at my table felt really uncomfortable with how he talked to us, and when we talked to a few of the wait staff, we were told that he is rude to all the customers and staff. The only reason I know the manager's name is Karl is because the wait staff gave it to me.
In terms of the food, my pork burnt ends were extremely salty. I've been to this location multiple times and have never had an issue, but just how Karl the manager treated my table, I don't know if I would ever go back.