Ben C.
Yelp
We have dinner at the Harvard or Kendall Square branches at least once a month, Clearly, we must like the food. But we have a real problem with their take-out business. They do not seem to have a quality control system for take-out. Specifically, my wife invariably orders cornbread as one of her side dishes. Last night, for maybe the fifth time this past year, it was not included when we got home and unpacked the dinner. There was also no barbecue sauce, which is also regularly omitted. By now we should check each time, but, like Charlie Brown and the football, we keep thinking that "Oh, this time it will be there. They can't always be pulling away the cornbread."
Yesterday was my wife's birthday and Smoke House was her chosen birthday dinner. Our daughter joined us. We spread out our ribs and brisket in our backyard--and no cornbread or barbeque sauce again. We were annoyed enough to call the restaurant (after we ate). Not much of an apology, just an offer to refund the missing cornbread price (maybe $3.50. We'll see if it turns up). Bottom line, anything can happen once. But the cornbread omission, while not yet a deal breaker (never happens with beans, mac & cheese, greens, etc.,) is a real annoyance. Be forewarned, should you want a piece in your next take-out.