Em B.
Yelp
i've been to the assembly row location, and well as the harvard square location a handful of times, so i did have certain expectations based on previous experiences at more busy locations. this is an old applebees renovated into a smoke shop bbq, so it's not as custom as their other locations.
i ordered takeout from here, just a nashville crispy chicken sandwich with a side of mac & cheese and cornbread. the chicken sandwich was stuffed and good. the mac & cheese wasn't my favorite. when i called to order, the sizes of cornbread were unclear, and i ended up ordering a large, when a small would have been fine.
when i came to pickup, one of the hosts was helpful, the other girl with her head down reading something seemed to be less than helpful (and seemed to have some seniority?). i asked if it came with silverware, and the girl with her head down said it was already in the very stapled up bag. i asked for 2 silverware packs anyways, and i'm glad i did because there was in fact, no silverware included, as i thought.
i didn't like that the prices on my receipt were raised from what was listed online, especially since this location only opened two months ago? it was a minor amount, but for a new restaurant, their menu prices should be accurate. not a dealbreaker.
the people who work here should visit their other locations to see how customers are used to being treated.