Steph G.
Yelp
The venue is beautiful but has some business flaws.
I've only been here once and it was to attend a concert. First, figuring out how to purchase tickets was not the best customer experience. Essentially, it was as if I couldn't buy them online (could be my error). I ended up calling in and the employee who I spoke with did not seem confident in their ability to process my transaction.
In the end, it worked out fine, they had my name on the list for a ticket, I just had to pay when I arrived.
The venue is centrally located, super clean, and really nice. They have it laid out a little oddly with different theaters, but it's not very well labeled. They had a step-and-repeat when you walk if you want to take a photo. But besides that, it is just like a free for all.
The bar was awesome and the staff was cool. I love that they have Revolution Wine as their house wine, it's the best. They only have a few cocktails to choose from, but at least five different beers (I think).
The process for the concert was a little archaic in my mind. Doors opened at 6 PM for a 7 PM show. It is first to come first serve basis and they go off of colored wristbands. So, everyone was hanging out and they asked the green color to line up. Then they did orange and we went in, after that, I'm not sure. It just seems silly to be in 2019 and going off colored wristbands. Pricing should be according to seat location in my book, not because you can get there an hour before the show starts. However, this is their process and I don't really get a say.
The show was amazing. Goapele is amazing. I don't know much about acoustics and sounds, but it sounded great to the untrained ear. We had a great time and had space to go to the stage to snap a pic without pissing anyone off. The staff were cordial and didn't really bug anyone during the show. They handled one person who was rudely standing in the very front with their phone recording and asked them to sit down, I appreciated that.
Overall, I am excited to come back here for a show or another concert. Their business process and customer experience are not my favorites, but I think they will and can improve.
Small, but mighty!