The Sovereign

My experience at the Sovereign. Living here has been quite an experience. Ive never in my years of renting ever experienced so many issues. Unless you desperately need somewhere to move and youre okay with things not handled properly, this is your place. I encourage you to really look elsewhere....for the sake of your family. Ive lived here for only 2 years and went through a lot. If you want a clear understanding regarding what youll experience, read my screenshot letter. Read the emails and look at the pictures. The management staff are responding to reviews but trust the tenants. The tenants are not lying. When I moved in, there were no cables and hose for the washer and dryer, I had to purchase my own.

This is the worst ownership and upper management company ever. Ive lived here 2 years and have had 21 managers. Drain flies through out my apartment, they are not fixing the problem. The pool has been closed for over 5 weeks..and now its green. No ac for 2 months, gates never have worked, trash everywhere, aplliances all in the hallways. Me and my dog got attacked by a dog that ran right under the fence in the dog park THREE weeks ago, and they STILL have not fixed it. It is dangerous to live here and they dont care. There have been coyote sightings in the complex...look at the pictures and you know why. Dogs off leashes, unsafe dog park and exterior fencing wide open to anybody and anything. I have to carry a knife to take my dog out. The pool pic is of today...5 weeks after it was closed. Also 5 times ive had water pouring from my ceiling and my light fixtures....not one time did they even offer to clean up the dirty water. Work orders get completed without being done, Appliances are junk. 30 item move in list that included dishwasher has no power...pieces falling off microwave and fridge....that took MONTHS to fix.. and the answer has always been we are short handed...we will get to it when we get to it. You wouldnt believe it unless you lived here.

5/5 – Couldn’t Ask for a Better Place to Call Home I’ve been living here for a while now, and honestly, this place has exceeded my expectations. From the moment I moved in, I felt welcomed—not just by the staff, but even by some of the residents. The community vibe here is real. It’s quiet when it needs to be, and lively when you want to socialize. Maintenance is on point. Any issues I’ve had (which have been super minor) were taken care of quickly and professionally. The grounds are always clean, parking is never a hassle, and the amenities—especially the pool and gym—are well taken care of. What really sets this place apart, though, is the peace of mind I get living here. It’s safe, well-lit at night, and everything I need is just minutes away. I can genuinely say I enjoy coming home every day. If you’re looking for a place that’s more than just four walls, somewhere you can really settle in and feel at home, I highly recommend checking this place out. Come see it for yourself—you might end up being my neighbor!

I can't even begin to explain how amazing Faith in the front office was during my apartment leasing process. I recently moved from Tennessee to Texas, and she truly went above and beyond to make my transition as smooth as possible. The apartment itself is fantastic, and with the new management, the complex keeps improving every day. The pool area is gorgeous, though the fitness center could use some upgrades. It's decent for anyone who just wants to walk on the treadmill or do the basics, but I’m used to more variety in equipment. Overall, I'm incredibly impressed with the complex, and especially with Faith—she’s absolutely the best!

Honestly, living here has been a great experience so far. The place is super chill, quiet when it needs to be, and the neighbors I’ve met have all been pretty cool. The maintenance team is quick and actually cares, which is rare nowadays. I’ve had a couple small things come up and they were on it fast. The property itself stays clean, and it just feels safe overall. I never have to worry about parking, and the location is super convenient—close to stores, food spots, and everything I really need. The gym and pool are solid, too. It’s nice having those just a short walk away. I’ve really felt at home here, and it’s one of the few places I’ve lived where I could actually see myself staying long-term. If you’re looking for a new spot, I’d definitely say come check it out. It’s worth it.

I I want to start off by saying that everybody in the front office is amazing. They are so friendly and as soon as you walk in, they direct their attention towards you which is one of the reasons why I didn’t want to write this review, but our garbage disposal was broken for about three weeks (my bf fixed it) and we called the office multiple times and they never got to it. The drier vent makes a really loud noise it sounds like somebody is banging on our window and it’s been like that for about five or six weeks now we have called again and again they just keep telling us they will get to it this week and never do. Also there is so much dog poop EVERYWHERE !!!!!!!!!!! I’ve tried to take my dog to the dog park and left immediately because she could not walk anywhere without stepping in poop. There are so many people that have really big dogs here and don’t pick up after them and the front office doesn’t care enough to fine them. There’s also just so much trash everywhere !! These apartments could be so cute if they were just taken care of

Did a year lease. The first owners didn’t notify that our registered car needed a parking sticker car was towed. Property was pretty quite major problem with roaches. Roaches coming out of the dishwasher no matter how many times they come out and exterminate the roaches never got better. I wouldn’t recommend this property to anyone, property owners changed twice within that year. Maintenance was a joke, kitchen sink fell in waited over two weeks to be fixed it was propped up with wood.

I strongly recommend looking elsewhere before moving here. One of the biggest issues is the pool. It’s closed more often than it’s open, and this year has been the worst yet. It was only available for a couple of weeks at the beginning of the season and has been closed ever since, with no updates or timeline for reopening. Since the pool is a major amenity that many residents consider when signing a lease, I suggested they offer rent credits or provide pool passes/access to a nearby pool, but those requests have been completely ignored as well as any request for updates on our pool availability. Just a few months after I moved in, the back half of our building flooded. It was very early on Christmas Eve morning and, because of the holiday, no one from management responded or could be bothered. Even in the following days, management was unhelpful and unresponsive. I literally had all of my belongings sitting in the middle of my living room awaiting assistance and the regional manager told me my apartment was affected the least and acted like it was no big deal. They eventually came to my apartment, pulled up the carpeting/padding and let it dry out and tried to lay it back down. They didn't address the drywall that got soaked or the outlets that literally had water pouring out of them. Black mold could be found in all the back half apartments and they just painted over it. It was horrifying to watch. The only reason I eventually received assistance was because the assistant manager at the time didn’t know what he was doing and accidentally agreed to all of my requests in writing, and the regional manager had no choice but to honor them. It was very clear it was something they wouldn’t have done otherwise. Car break-ins and thefts happen frequently on the property. While I understand crime can happen anywhere, it’s especially concerning given that the security gates don’t work, and management doesn’t notify residents when incidents occur. They try to hide it. We had a couple that were robbed at gunpoint one evening at 8PM and I only know about it because I pulled up while the police were here and my patio looks right at their unit. Management never communicated anything, so my neighbors and I took it upon ourselves to alert our neighbors so we could all watch out for one another. The walkways/hallways are dirty, there's dog poop everywhere, dogs are frequently off leash, trash builds up, and parts of the exterior fencing have fallen and are still lying where they landed. Overall maintenance is neglected, and they blame it on being short-staffed. The problem is, they can’t keep a staff because this place is so poorly managed. Management is quick to issue threats and fines over minor tenant infractions, yet they take no responsibility for their own negligence or lack of communication. The most unfortunate part is that I actually love my unit, and the property could be great. But the management company clearly doesn’t care, and it shows. It’s embarrassing that they advertise this place as “luxury living” when one walk through here would prove otherwise. I'm now moving out because I bought my first home. Trying to communicate with management is a joke. I've sent my 60 days notice twice with no acknowledgment or next steps. Good riddance to this place.