The Spa at Palms

Beautiful Spa I had the most relaxing and thorough massage with Bryce. It was beyond amazing, his technique was precise and his attention and balance of equal time to all the extremities was much appreciated! Bryce literally massages the entire body for ears to toes! Highly recommend him ! Facial was just as relaxing and perfect all by Liz who was amazing! A suggestion would be having some signage as to how to commence your spa experience, starting with locker locks and where to place robes while enjoying the spa amenities (sauna or steam room). The Spa was immaculate but a bit more of prompts for the guests to have insight and direction would be much more accommodating. I would recommend and certainly return !

Stopped by to enjoy the day spa before heading back home. With a $100+ spa service, you'll get to enjoy the spa for the day. It includes a sauna, steam room, hot tub and lounge area. The massage was really nice, just what I needed. The tables are heated. The rooms are a good temperature. The massage therapist was fantastic. The space is very clean and relaxing to be in.

Spent an afternoon at the spa on my trip last week. All the staff from the front desk to the sauna area were very helpful. I had a massage and facial done by Natasha and everything was fantastic! Natasha took the time to ask me some questions before the massage to help decide on what to focus on and she helped me decide on the best mask to use for my facial and was very calm and communicative throughout my massage to make sure I was comfortable. Was a great, relaxing addition to my trip!

Luz’s hospitality was so welcoming and warm. She was so thoughtful and thorough with every step. Alma’s hands were ANGELS SENT. I did not want to leave! I got a basic massage + facial + foot scrub and it was all sublime. I would recommend!! Very good service, I felt taken care of. The check in service was also VERY easy and simple. They were expecting us and there was no hassle or scrambling. My first spa experience and it was amazing. The only thing I would change would be so I could never leave lol!

We had a couples massage and I was fortunate enough to get Gleidys as my massuse. She was so nice and did such a great job. She addressed my back issues and made sure to work on areas that needed extra attention. I was more than happy! Highly recommend the Spa at the Palms. Ask for Gleidys!

Emely, Bryce, Kellee, and Liz were ABSOLUTELY AMAZING! 10/10 will definitely recommend. I also visited when the jacuzzi wasn't working. Bummer for sure. But the services were amazing, and Rashaad was a ton of help with all the questions we had from beginning to end!

One of the worst spa experiences I’ve ever had — chaotic, dishonest, and completely unprofessional. What was supposed to be a relaxing birthday turned into a loud, disorganized mess. The spa was under a nonstop fire alarm for hours — flashing lights, automated warnings, and no resolution. Staff acted like it was normal. No apology, no warning, just chaos. The jacuzzi was broken, which no one bothered to mention in advance despite multiple calls. We were later told it had been out of service due to a lawsuit — and yet it’s still advertised. Deceptive, plain and simple. My massage therapist showed up with a cast on her hand, and I had to wait for someone else to take over. No prep, no consultation, and of course, my service time was cut short. Then came the deceptive upcharges — I confirmed a basic service beforehand, only to be silently bumped into a more expensive one without consent. On top of that, automatic gratuities were still tacked on despite the poor service and disrupted environment. When I brought this to the attention of the so-called supervisor, Danielle, she was dismissive, distracted, and disrespectful — on her phone while I explained everything. No accountability, no professionalism. I had to escalate to hotel management just to get the bare minimum addressed. Even then, it felt like pulling teeth. This place thrives on confusion, upselling, and apathy. Do yourself a favor and go anywhere else.

Natasha did absolutely amazing! She had magic hands and fingers! It was probably one of the best massages I have ever had! She was extremely polite, and definitely had amazing bedside manner! Give her a raise! She deserves it!!! Thank you so much Natasha for the amazing massage! I 10/10 recommend!!!!!

Hi yelps! I came here for my birthday/engagement weekend and we decided to do a couples massage at the spa in the Palms Hotel in Las Vegas. I would highly recommend this if you are in town! We also stayed at the Palms and we loved the experience. The rooms were excellent and the front desk was easy-going. The spa was beautiful and the service was amazing. Everyone treated you so well and you truly felt like royalty. We chose to do a one hour massage and we were escorted upstairs each to our lounges where we changed and met back to go to our rooms. The massage was excellent, very relaxing. I explained that I didn't want anything too intense and she definitely understood what I wanted both my husband and I enjoyed the experience. They made a very nice and relaxing atmosphere. I didn't feel nothing uncomfortable, and the price was fair. At the front desk the ladies were very professional, nice, we made conversation and they guided me through the process. Again, if your in town! I would sooo go!

There's a reason why this spa is only 3 stars and not higher like the other hotels. There is no jacuzzi in use anymore! I used to really like coming here as a local. My massage was amazing, I wish I could have gotten my masseuse's name, she was a wonderful kind woman and the massage was great. Amenities, not so much. When I told the front desk I was disappointed, because I had been there awhile ago, she just said they didn't advertise they had a spa anymore and that she just started working there, very unprofessional. It's too bad because I always raved about this place especially to my fellow locals, but the spa plus the front desk girl really changed my mind. Overpriced for what is offered, spend a little more for better quality spa.

While in Vegas I always treat myself to a massage. Normally I go to the JW Marriott Rampart and casino but my massage therapist was off that day . So I shop around and since I was staying at the Orleans I thought I would check out the Spa at the Palms hotel and casino . It's a small Spa with your usual amenities. Jacuzzi which was out of order , steam room , showers and some complementary bottle water . Just before your appointment you'll be escorted into another waiting room which has bottle water, orange juice, apple juice pineapple juice along with caramel popcorn and some trail mix . My massage was very relaxing I'm glad I tried someplace new .

I booked a group Spa'rty for my 40th birthday -- my first-ever spa experience -- and left feeling disappointed, stressed, and honestly embarrassed for choosing this place. The issues started early: no response to my outreach for two days, and when I finally got someone, they booked six of us together but left the seventh person scheduled 90 minutes later. She felt uncomfortable and canceled -- which should've been my first red flag. Despite multiple follow-ups with several different staff members (I spoke to eight in total), we never got the picnic info or food menu we were promised. On the day of, we arrived to confusion and zero communication about what the $20 spa'rty upgrade even included. Turns out it was just an eye mask -- which one of my guests who didn't even pay for the upgrade also got. The food situation was equally bad. We were told we couldn't order anything unless we left the spa (in robes!) to pick it up ourselves. Eventually someone brought us a printed-off internet menu and a blank piece of paper to write on. We gave up. Two hours in, we still hadn't been offered the champagne that was supposed to be part of the spa'rty. Someone finally remembered while we were in the sauna. It was laughable by that point. Also, the hot tub was out of service -- something I was never told when booking, even though reviews now show it's been down for months. The massages and facials were great -- no complaints there -- but everything else was disorganized, poorly communicated, and far from the elevated experience I was promised. For the price we paid, I expected a lot more. The staff did remove the spa'rty charge and gave a small discount, but that doesn't make up for the lack of communication, missing amenities, and overall awkward vibe (including being stared down by a staff member when we left). If you're just looking for a massage, you'll probably be fine. But if you're booking a group or expecting a special experience? I'd look elsewhere.

What a difference a year makes. One year ago when we came the attendant was very loud every time he came in to show each person the amenities. This time the attendant had the indoor voice in effect (yay!). Last time steam rooms on both sides were down but this time they both worked (yay again!). What did stay the same was the incredible massage for me from Kelly and I was told that Nicole also did an incredible job for my significant other. Everything was 5 X 5 and could not have asked for anything more.

I came here to recharge. A relaxing day was spent at this spa. It is very spacious. (3 stories) There is a lot to do. They even have a yoga room and fitness room as well. I had an Aloe body wrap.. Perfect for the summer time! The relaxation lounge was nice and relaxing. The robes and slippers were very comfy. I enjoyed the amenities such as a sauna, steam room, hot tub, and two lounges! The vanity area has everything that you need. I also loved the snacks in the waiting area. They have amazing cookies here!!! The spa is right next door to the pool and you have access all day to the spa til 7pm. :) The receptionist, Janae was pleasant and welcoming. She did her best to accommodate me for a last minute walk in! I am looking forward to returning again soon.

This spa is amazing and it is a hidden gem. I actually found a promotion that let us have the use of all the facilities in the jacuzzi, the steam room, the hot sauna, and a 50 minute massage for $139 a person. It's so much space for lounge and even a separate lounge area. A couple of drinks and snacks and me and my daughter made complete spa data out of it and it was very nice. Located in the palms hotel which is gorgeous. By the way, if I had a car I definitely would have stayed at the palms as well. Really good customer service in the spa is way bigger than it looks from that outside

I attended a wedding over the weekend at The Palms. I was so staying there as well. I wasn't planning on getting my makeup done, because I don't wear any. My eyeliner is even tattooed! Tbh I don't know how to apply makeup at all. Well, this was a very special wedding, and decided to get my makeup done. Monica Garcia is truly an amazingly gifted "artist!" I told her I love the blonde middle eastern look, dark Smokey eyes, and a nose!! Oh God, please give me a nose! Wow wow weeee! I must say, I looked hella Monica exceeded beyond my expectations!! Very talented woman with such a vibrant aura and vibe!! I highly recommend her!

Who doesn't need a spa day? I need as many as possible as they always help me clear my head, relax, and be able to get back into the daily grind of my crazy job. This spa is being transitioned to new management and they're still figuring things out. The menu is limited and only available at the hotel at this time. Currently massages, facials, nails, makeup & hair services are offered. I specifically came here for two reasons, a facial & massage. The Vitamin C facial was great. It'll leave your face feeling firmer and brighter. I also had a deep tissue massage which left me wanting to get back into bed and go to sleep which is exactly what I did and I love that feeling! The spa is beautiful. Everyone who works here was very nice & professional. I'd definitely come back when staying at The Palms and needing some down time.

Had a fantastic couples massage! Both my wife and I had a great therapist. Everything was clean and pleasant and ALL of the staff were very nice and professional. The jacuzzi, steam room, sauna, showers etc. were all very nice! Love all the cold bottled water, juices and fresh apples. Gym area was nice as well. We were able to take our time and there was no pressure. Many lockers to keep your stuff in. It was not cheap but it was worth the experience. My only issue was that the price quoted at booking was not the price that I was told at check in??? The receptionist figured things out and made the adjustment for me. Give this spa a go next time you are in town...

Love my experience at the Palms Soa so much that I keep coming back! My massage therapist Chris is awesome and takes amazing care of me every time. He is professional, kind, and an expert at what he does no matter what massage it from deep tissue to hot stone to aromatherapy to the signature massage and body treatment, eye masks, face masks, and the hypervolt. I highly recommend Chris and am so thankful I found someone I can rely on and go to regularly for whatever I need who definitely knows what he is doing!

This spa is DEAD. No one going in or out. I tried to book a day pass on resort pass but they said they are no longer offering day passes and they forgot to take it off the resort pass website. So I wasted two hours of my life driving here, walking in and driving back. Snooty girl working the front counter with fake eyelashes has no customer service skills WHATSOEVER. Why would I buy a massage here for $130 when a massage at wynn costs $150??? Palms has lost their MINDS with their pricing. No wonder the spa is EMPTY.

The masseuse was great. But the facilities lacked. Nothing to do there. The jacuzzi wasn't powerful and no one at all in the sauna. Weird with everything being on separate floors. I didn't want to go to the pool since it was over 100 degrees.

I got my pedicure done, the pedicurist was super sweet but did not do a good job giving me the full luxury experience she sold me on because I went in doing a classic pedicure and she talked me into what she said was "better"because it comes with a eye mask and a scrub along with a massage .... She did not soak my feet into water instead she used a soaked cotton pad to wet my toes, she did not scrape under my toe nails nor did she trim the dead skin away. After polishing my nails she THEN started to fill the bowl with water so she can wash off the exfoliate soap. She finished off with a massage that was not relaxing at all. Came to 144 $80 for the pedicure $20 for the gel polish $20 more to remove the gel polish ... And then a $24 tip For that price I would like to say it was actually not worth the price.

My best friend and I booked a massage and facial each. We truly had the best experience! I chose the salt stone massage and my massage therapist, Chris was phenomenal. He was so sweet and had the strongest pair of hands! Can't wait to see him again! My hyaluranic marine facial was with Liz, and she was absolutely lovely. My skin felt and looked so clear and beautiful. In between our treatments, we used the sauna and shower. We spent a total of 4 hours there and we cannot wait to book our next visit.

I'm a Licensed Massage Therapist. I visit the Palms Place every year. This is my 5th time visiting and 2nd experience receiving a massage, but 1st experience at their new Palms location. Deep Tissue: Request Miss Maggie. I have to tell everyone. She is amazing. The "service cost" at the end will include a 20% gratuity this however is spread across the entire team. If you want to tip your therapist make sure to add additional $$$ to the checkout. Your therapist make a small % of the total cost of the massage. I added an additional $10. I haven't had a massage in a year and I have been disappointed in the past. Maggie will is a Lead Therapist. Every part of my body was put to ease. I wish I could find an identical therapist in New Orleans to work on me! Thank you so much, Maggie!

Omg!!!!!!!!! So my hubby surprised me for Birthday!!! I had the best time March 2nd Pisces

I enjoyed working out and sitting in the sauna and the guys working at the inside desk (fronting the workout room) were cool but I have an issue with one of the receptionists.... After I was done with my workout I sat on the couch near the receptionists' desk and because there were a bunch of pillows, I sat on one of them and the receptionist who is an African American female was very RUDE!... She yelled "You cannot sit on the pillows like that!" All I wanted to do was take a break and drink some water after my workout. I paid $100 to get in and she had no business telling me that I couldn't sit on the pillows!.... I don't see anything wrong with sitting on pillows! That receptionist was very degrading too!... She talked down to me like was stupid and that is NO way to treat your customers! I don't know what crawled up her ass and died!

Booked a couples massage nearly 2 weeks in advance, only for the morning of, to find out that it was only booked as a single with no solution by the Spa. Shame when visitors who plan ahead at one of the "top rated" places and can't even get past the booking process correctly.

I've had a long hiatus from actually reviewing businesses, yet I'm an avid Yelp user. Most Yelper's recommendations are always on point and unfortunately this spa has relatively few Yelp reviews, so I took a chance at visiting this spa during our trip. I actually spent several hours checking out our spa options and I did compromise for convenience because we're staying at Palms Place, they offered a deal on a couples' spa package, and the spa was recently re-imagined. I'm an avid spa-goer so I have an extensive basis of comparison. I would give this review a solid 2.5 stars if I had the option, but 3 stars is too many. First of all the positive points include: 1. Ambiance and interior design made it pleasant. This included the couples treatment room with awesome massage tables, super soft sheets, cozy robes, ambient lighting, and relaxing music. 2. Our therapists for both massage and facials had great personalities and we were happy with their skill level. 3. All staff was friendly. 4. The body wash and lotion smells amazing, think tropical coconut. Now for the the things this spa was lacking for this price point: 1. The special was for a spa package that was $520 which included a 50 minute massage and a 50 minute facial with some high end products, and two glasses of champagne with two chocolate strawberries. So for Las Vegas resort pricing, it was a better deal and I was able to share the experience with my hubby. Upon check in though, they charged us an extra "facility fee" that was over 25% based on what we actually spend. When I booked the appointment over the phone, I was NOT notified of this extra fee. Upon check-in I asked the receptionist if this fee included gratuities and she said yes and it's divided between everyone, think restaurant staff style. Well for such a huge fee, I wasn't tipping extra even if the therapists were phenomenal. Also, in the coed lounge they advertised this special on a framed card and it was for $485. I asked the receptionist why we were charged more and she said that it was cheaper in the beginning of the month and due to demand they raised the price. In my opinion that's a questionable business practice and the spa was mostly empty when we were there. 2. Again at this price point, the services were ok and we did leave relaxed, but the facial part was really weak. We're spending $135 each for the facial that did not include any facial standard things like extractions, steam, multiple masks, etc. It was basically hot towels, one enzyme mask, and a lot of massage. For me the facial was really a rip off for what it was. It did leave us both further relaxed. 3. The spa facility amenities were also subpar compared to other spas including Aria (which we loved). There is a co-ed lounge with lemon water, loose granola, and a tiny fruit platter that was never replenished. We asked for menus and the attendant gave us one, but never returned to take our order. Once you crossover into the respective gender areas, their is a spa with jets that are on super high that will tear a hole through your spine, super chlorinated water (I spent 3 minutes in it and gave up). There is a steam room, a sauna, and a heated tile lounge. No ice cold face towels for the steam room (had to make my own), no hooks for robes or towels, tiny dressing/locker area right by the entry door (no privacy), no separate area for drying hair and doing makeup, it's basically the sink area. Showers were even hard to figure out how to turn the water on. 4. We added on Himalayan Salt stones to our massage which was nice, but overpriced at an extra $50 for both of us. This extra upgrade added to the facility fee, so our $520 deal turned into a $718 spa appointment. The experience was average at best, but certainly not worth the money we spent.