Xel23
Google
We had a great day overall at the St. Regis Beach Club, but I feel it’s important to point out an issue we experienced at the bar.|When we arrived, we sat directly at the bar and placed our order. Unfortunately, the bartender Vincent, who was working alone, was clearly overwhelmed. Even though we ordered before several other guests, they were served first simply because they asked for beers, which were supposedly quicker to prepare. We ended up waiting nearly 20 minutes, despite having ordered earlier and clearly mentioning that my wife is pregnant.|This isn’t a complaint about Vincent personally. He was kind, professional, and trying to manage everything on his own. The issue seems to be more about how things are organized. During busy periods, even in summer when things are generally quieter, there should definitely be more than one person behind the bar. And most importantly, service should follow a simple and fair rule: first come, first served.||That said, I want to thank Vincent for his attitude. Despite the situation, he remained polite and even offered us a drink on the house to make up for the delay. That was appreciated. Also, big thanks to Bhaskar, who delivered excellent service throughout the day, always attentive and friendly.||In short, the staff is great, but the bar management needs improvement. We’ll definitely come back, hoping things run a bit more smoothly next time.