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Google
Disappointing stay at The St. Regis Bangkok
I have attended several events at this property in the past, which created high expectations and ultimately led me to stay here. Unfortunately, even after some time, the disappointment remains.
Positives:
The location is excellent. The bell staff and entrance team were consistently friendly and welcoming. The lobby bar—used as a lounge alternative for elite members—was a highlight, especially thanks to the manager overseeing the spa, wellness, and pool areas, who interacted sincerely and professionally with guests. Evening lounge offerings were generous, though limited to a short time window.
Negatives:
Check-in was technically correct but cold and robotic. Any upgrade was never communicated. The welcome amenity was unremarkable.
While the room itself was acceptable, housekeeping clearly fell short: dusty air-conditioning vents, visible limescale on nearly every bathroom faucet, and overall below-luxury standards. Windows in both the room and breakfast area were noticeably dirty, diminishing what should have been a key feature—the view.
Breakfast was consistently overcrowded, with waiting lines and visibly stressed staff, suggesting management issues rather than capacity limitations.
Major service failures:
The most concerning incident involved a delivered parcel. I was first told it had been placed in my room despite a “Do Not Disturb” sign, then told it had not arrived—only for it to be handed to me moments later from the desk in front of the staff member. Dishonesty is unacceptable, especially in a luxury hotel.
On departure day, neither reception nor butler service answered calls. Staff appeared overwhelmed when I raised concerns, and even a simple request for the General Manager’s contact details was mishandled.
Final thoughts:
In a luxury property carrying the St. Regis name, I expect transparency, attentiveness, and consistently high standards. Sadly, this stay fell well short of that. Had my stay been longer than two nights, I would have moved to another Marriott property. As it stands, I would not return.