The St. Regis Toronto

If you’re the kind of traveler who enjoys logging service failures as part of the “luxury experience,” then this hotel may be just the place for you. Over the course of our stay, we encountered more than seven separate issues. Yes, seven. And while every problem was eventually resolved, it felt less like staying at a 5-star hotel and more like participating in a customer service training simulation — where we were the unwilling test subjects.||||Now, to be clear, I’m not new to luxury travel. I’m a Lifetime Platinum Elite member with Marriott — and over the last 11 years, I’ve spent more nights at Marriott properties than in my own home. So when I say this experience was below standard, I’m not basing that on unrealistic expectations — I’m comparing it to hundreds of other Marriott stays around the world.||||The staff, while polite, lacked that elite-tier training and intuitive service you expect from a property claiming 5-star status. It’s not about remembering your name or offering a welcome drink — it’s about anticipating guest needs before they’re even voiced. Especially when guests are paying $700+ a night, the experience should feel seamless, warm, and effortless — like coming home to somewhere better than home.||||Instead, what we got was a steady diet of “No,” “Sorry,” and “Let me ask my manager,” delivered with the enthusiasm of someone working the night shift at a 24-hour pharmacy. We requested to speak with the General Manager — multiple times — and were continually sent lower-level staff who seemed more focused on appearing helpful than actually solving anything. It was a masterclass in the art of polite deflection.||||To be fair, the suites themselves are exceptional — beautifully designed, comfortable, and clearly a lot of thought went into the physical product. Unfortunately, all of that is undermined when the service feels inconsistent, reactive, and — frankly — unworthy of the Marriott name, let alone the 5-star category.||||Luxury isn’t just about the decor or the square footage — it’s about how a hotel makes you feel. And when you’re paying top-tier rates, you shouldn’t have to work this hard to feel heard, respected, or accommodated.||||In short, this property has the bones of a great hotel, but not the heart — at least not yet. Until the service culture catches up with the branding and pricing, this place will continue to disappoint even the most loyal Marriott guests.

Very nice property and well appointed room. I enjoyed how quiet the room was for a city hotel. Butler service was not at par with other St Regis hotels - and the restaurant not as flexible as other properties when it came to accommodating my wishes, some of which are food allergies. Front desk was super friendly.

Loved this hotel. Got a fantastic suite for 4 nights. Service was excellent. Room was perfect. Only thing I flagged was the food. Menu was either doing too much or not doing enough , either way I couldn't find anything to eat that made sense but that's fine others will like it. Great location.

A lovely hotel in a great position, a comfortable well appointed room and some terrific staff.||The initial greeting to our late (22:30) arrival was rather cursory, the young man clearly wanted to be elsewhere. We missed the rest and so ordered room service. It was a very poor meal, floppy cardboard like flatbread , cold fires and an apple crumble so overcooked as to render the “crumble” inedible, it was all in one piece and as hard as a board.||Breakfast in the restaurant was similarly disappointing, and expensI’ve.||In fairness when I later pointed this out to Meryem Benmoumen she reacted immediately and positively, refunding the cost of the food and apologising profusely.||Aside from this, the bellman was terrific, and the coffee bar downstairs was excellent with great service and good food.

My husband and I had a wonderful stay at St Regis Toronto! Every staff member we encountered were so friendly, professional, and welcoming. The whole hotel was very modern and clean, and was in the perfect location for exploring downtown Toronto. We also enjoyed a spa treatment, complete with complementary Prosecco at the end. My massage therapist was named Joyce (I think), and she gave one of the best massages I’ve ever had, on top of being extremely knowledgeable, professional, and kind. We even spent some time at the heated indoor pool afterwards, which was the perfect way to spend a rainy afternoon in Toronto. I will absolutely stay here again the next time I’m in Toronto!

Had a wonderful stay here this past weekend! Got a Deluxe Suite, 1 King Bedroom, City View but was upgraded to a Deluxe Corner Suite! Loved the suite—living room, bedroom and bathroom were super spacious, and there’s also a half bathroom in the living room area. Bed was comfy. Bathroom had heated floors, it was amazing. My only complaint for the bathroom was the toilet room didn’t have a door and it was located on the opposite side of the bathroom to the shower.||||Service here is EXCELLENT. All the staff were kind and helpful. Also, we did room service twice and the food was overall good—note: they do automatically charge delivery fee, a 18% service charge and the food prices are more expensive compared to room service during the day.||||Valet was great—70 CAD/day and we got to have our car parked in the front, making it easy to come & go without having to wait for valet to get our car.

Everything about this hotel screams luxury and top class. I travel to Toronto approx 1-2/month and have gotten to know the staff quite well. ||||Everyone starting with Mark at Front Desk to the Breakfast/Bar Staff Lia, Carlos and Paul, these people make my stay incredibly comfortable just like my 2nd home when I’m travelling for work. Paul has definitely become my breakfast pal; I specifically request to be sat in his section. He knows top-tier service inside and out. ||||The rooms, whether it’s a suite or room are very comfortable, private, and quiet. Every detail is personalized from the greeting to service. ||||I’ve held multiple events (cocktails, happy hours, lunches) up at Louix Louis and the staff are super accommodating, attentive, and take excellent care of your needs. ||||The location is close to everything from Bay Street, Milos, National Club, everything you need downtown. ||||There’s never an issue when I stay at the STR and if there is, it’s handled properly so I can focus on my business.||||I truly look forward to staying here every time knowing I’ll get a good night’s rest. Thank you to everyone and see you soon.

Very frustrating stay. Traveled with my husband and 2 kids to celebrate their birthdays. Had booked room with two queens and used points. At check in they offered an upgrade to a suite for an additional charge of $150 and said if we got the suite with a king bed, they would supply the roll away beds at no charge for my kids. Before leaving for dinner we requested the beds be set up while we were gone. When we arrived back and seen only one bed set up, we called down and said we had two kids and needed another ( like we were told at check in we could get ). After multiple calls back and forth, they told us at 10:30pm we weren’t allowed to have a second bed for our child due to fire hazards and that the solution would be to move rooms to a 2 bedroom suite for an additional $1000 a night. I said I wasn’t paying more to move rooms and upgrade again. Her next solution to me was that someone could sleep on the couch- not a pullout sofa. A basic couch! This was infuriating, my kids over tired , and I would have never agreed to upgrade to this suite knowing it didn’t accommodate our family. At check in, we were all standing there and the man was aware we needed two beds for the kids. It was unreal to us they wouldn’t just move us to a room that could accommodate us at this point without paying more, since we paid the upgrade fee once and now it was very late and offensive the front desk told us someone can sleep on the couch. This is not a 5 star hotel to suggest something like that. Very upset with the staff to suggest this and put us through this. The front desk girl claimed she called the manager on duty and that was their solution. Very remorseful we wasted our points/ free night with this aggravation and will never be back after this treatment and managers not doing anything to help. This was the fault of the man who checked us in and offered the upgrade king room, with pullout beds to accommodate the kids. Clearly he wasn’t informed that the room was only allowed to have one. So at 11pm we had to pack up and switch rooms with our kids and go back to our original booked two double bed room. Ruined our whole experience, and so sad our night ended poorly due to staff incompetence and not being accommodating after their mistake. Disappointing!

Hoho posh posh fancy fancy. Got the luxury of trying their afternoon tea experience. Quite easy check in with reservation and process. The lighting by the window is nice, the only thing is that the tables are too small for the tower and tea or low leading you to sort of hunch like a shrimp. Ambiance wise, its pretty much a hotel lounge, sort of separated off to give a windowside street view and is more of a cozy fireplace lounge than an open aesthetic We were greeted by an adorable glass of champagne, our server was quite nice and explained everything but could tell she was in training. Then we got to choose our teas, most of the teas smelled did seem more basic. I ended up choosing a creamy oolong and my friend got the signature one which was light and pairs better with the tower as the tower is unexpectedly rich. The tea is refilled quite often, though there is some confusion that you set the hourglass yourself and your server tells you which hourglass ( minute) your tea is steeped for. The scones were deliciously fluffy and warm, I only wish there was more of them. But beautiful jam and clotted cream selection. Surprisingly my favorites was the roast beef Yorkshire pudding ( creamy but not too heavy, a bite of spice, nicely balanced texture). Truffle sandwich was good too, not too overwhelming truffle and balanced well. And the chocolate desserts were rich. The rhubarb cake was interesting, not that much of a fan of the pickled rhubarb topping. I also tried foie gras for the first time which was again a privilege, but it was gamier than I expected. I think if the sandwiches had similar fluffiness of bread it would be more cohesive, but I appreciate the individual care to each item. Overall, come hungry as the tower is surprisingly filling. The items offered are pretty unique and overall was able to take my time and enjoy the experience. The only thing was the small space made it harder to maneuver things around like cutlery/napkins. I would try this experience with minimal distractions so you can truly relax. From what I see, this years spring set is a lot more delicate, so you can expect this hotel to continue improving their afternoon tea experience in the coming years.

A wonderful stay at st Regis Toronto definitely deserved 5-stars hotels, everything beyond the standard, ALL staff was friendly and always keep smiling, really enjoyed stayed in there Used SNA upgraded to suite, room was clean & fantastic, love the heating floor on ensuite Complimentary breakfast for loyalty members at 35/F Louis Louix, incredible interior design, definitely back again to try their dinner menu & cocktails Highly recommend to choose st Regis Toronto

Our arrival instructions to have a bottle of champagne and a bowl of fruit delivered to our room upon our arrival (to celebrate our anniversary) was not followed. It required a few rounds of emails with the butler service to get our order cancelled and removed from the hotel bill. That initial experience, unfortunately, colored our overall view of this hotel and the St. Regis brand--especially after communicating our needs well in advance via email to the Butler service email for this hotel. Our breakfast at Louix Louis was good in quality, but very slow in service. It took quite a while to get our coffee refilled. Also, our seating location at the end of the restaurant wasn't very picturesque. Finally, it was around 9:30am on Saturday morning when we had breakfast, and the bar staff was very noisy with replenishing their ice buckets and liquor bottles. The Afternoon Tea was fantastic in service and food quality--it was the highlight of our stay and a great value. The staff was very caring and attentive. The champagne, tea and sweet/savory foods were all excellent. It was a great value for the money.

I would like to point out that no one has responded to my review of the Marriott St. Regis, which should tell you something.

Was here for the high tea experience and was beyond happy with this decision to celebrate a special date. If my memory isn't off I believe our waiter was Tristan and he was nothing short from world class from beginning to end with his service. Tristan took the time to explain yea service. Great variety of teas to choose from, I myself would highly recommend the oolong cream. Both the savoury and sweets were great. Egg salad and the sandwich and the peach panacotta would be my highlights from the tower. Tristan did an added bonus with the coffee art which really made it a special experience.

I had an amazing afternoon tea experience with my friends at the Astor Lounge. I don't usually care for the sandwiches and pastries when I go to tea time but I found most of them to be really enjoyable from here. The scones were not as good as I'd hope they'd be but still okay. Service was great, loved the ambiance and would recommend this place. Probably the best afternoon tea I've had so far ( yes better than what I've had in London) and a steal for only $95/pp. Everyone need to try the oolong crème tea, it's the best.

Very professional and accommodating staff. Concierge and housekeeping were all very polite and helpful. Room service and minibar were a higher price point than I think the average individual would be willing to pay; however considering the overall costs and target clientele for this hotel, the prices probably make sense. The hottub by the pool and the sauna were perfect temperatures and none were ever overly crowded or too busy. Same goes for the gym. Everything was very clean and well kept. Location wise, everything we needed was either within walking distance or a short ride.

This review is only for the cafe lounge in the lobby area where I ordered a deviled egg and slices of salmon breakfast croissant with coffee. Food was perfect as was to be expected coming from The St. Regis and our server exuded the standards of superior hospitality as she accidentally dropped the cloth napkin on the floor next to where we were sitting while presenting my croissant and coffee and immediately came back with a replacement. Great place to relax in between meetings or to have a libation after work hours.

This hotel was beautiful. Everything about it, I was just in awe. From the moment you check in, the beautiful mural of flowers which is picture worthy, their LOUIX LOUIS bar located on the 31st floor, to their hallways and their rooms. Everything was just amazing. Staff is fantastic and makes you feel like royalty. The rooms are beautiful with their marble restrooms. Located conveniently down town Toronto! First off, their LOUIX LOUIS bar is BEAUTIFUL! Can we also talk about the view to the city, GORGEOUS! Great place to take a selfie. Their drinks are also to die for! Including their old fashion, best old fashion I've had. Highly recommend their custom drinks, you will not be disappointed. This bar is a MUST if you plan on staying here. Overall, I had a great experience at St. Regis Toronto. We were able to book our room though Amex which offers an upgraded room and a 100$ bonus to use at the hotel. Which was a major plus! We uses all of this and more at their beautiful bar. So highly recommend booking through Amex, plus you are able to check in early and check out late. We will be staying here in the future!

I don't even know where to begin . The driveway upon arrival is beautiful . The staff is polite and the entrance is just magnificent . The aroma as you walk through the door is elegant and inviting . The customer service is impeccable and my room was luxurious and beautiful .

Excellent location in downtown Toronto. This hotel is very modern and relatively new so it was nice to have all the modern options like warm bathroom floor, TV in bathroom mirror, fireplace and good city views. Staff was friendly and have to admit having your own butler is an unexpectedly cool benefit. It is a a definitely a high end hotel but it does deliver on excellent service which is a St Regis hallmark.

Up here on a business trip. Standard deluxe room was very small and TV was in the corner. Very Nice gym with a lap pool.

Just left this hotel today and it was a wonderful stay! No complaints. The service was impeccable. Hotel staff greeted us warmly and were so friendly! They came to help us with the luggage right away and every time we called for valet it was a very quick turn around. Valet is $65/nt just fyi. The rooms were clean and they would come in to clean it every time we were out and provided extra water for the night. The location is close to a lot of landmarks and multiple Starbucks and bakeries. Very convenient. We stayed during the week of Easter and they had an event that the kids really enjoyed. The concierge and the rest of the staff really made the event a true joy. Thank you for the wonderful experience!

This is the third St Regis hotel I had been and this is not up to the usual St Regis standard. Taking over Trump Towers and trying to converted that to a St Regis property does posts challenges. The decor and the room set up is not the most pleasant. The style is old and conservative. Services definitely lacking. The front desk was pleasant and efficient. Housekeeping was a let down. The turndown service was not up to par. The beds were not remade, dirty cups were not cleared or replaced. Btw, 10% service fee is added to the room charges so guests does expect a certain level of service. The indoor pool facilities is nice with whirlpool and sauna room. But they really need housekeeping staff check on the supplies and cleanliness for often? Towels were everywhere from previous guests. The change room was in the same situation too. St Regis Toronto is a pass for me if I am looking for a high end staycation experience. There are so many better choices in Downtown TO.

Did a bit of a staycation in Toronto and decided to splurge. This hotel was 5 stars all the way. From the front staff to room service my experience here was fantastic. I opted for a suite that had a reduced price (I guess because of Covid). It had a living room, bedroom and small kitchenette. Highlights were TV in the bathroom, extremely comfy bed and very attentive staff. Worth a splurge to escape the daily rut!

I had the best birthday experience here! We stayed for my birthday from 10-16 July 2019. We had such an amazing time. The staff here is truly amazing...I mean each and every person we came in contact with was just wonderful and made our vacation a wonderful experience. From the manager, concierge, bellmen, every person. Yes, the hotel is beautiful and well maintained with lots of great spots, but it's the people take it to a whole new level. One special evening, they staff gave us the best present. When we came back to the hotel that night, there were chocolate covered strawberries and rose petals. We were totally surprised and overwhelmed. Overall: Great Hotel, even better People!!! To the staff: You are all amazing and very much appreciated. We will definitely not forget our time here. Thanks for making it great!

Great hotel with pure luxurious and excellent services. We stayed in the one-bedroom suite and it was one of the best hotel stays I've every had. The hotel and room were beautiful and the service was spectacular. 24-hour room service and we had our own butler service that delivered french press coffee and newspaper. Room service and requests we had were always addressed immediately. Great job to the management team and staff here - thanks for a wondering experience.

*Note: this is a review of the Spa. It will be closing on Feb 17 and reopening End of May 2020. Services I got: Aromatherapy Massage with George ($180- it's $10 more on weekends) Pros: - The spa is located on the 31st floor, across from the Louis Louix restaurant - The massage itself was really good, not too painful and was full body from head to feet. There are 4 scents to choose from: lavender, grapefruit, eucalyptus and peppermint. You can ask what part to focus on. - At the end of the massage they provide you with a glass of Prosecco. - I went during a weekday close to spa closing time (6pm). The facility was pretty empty and so was the pool. - Access to the spa is on a separate floor (32nd), you can access through an elevator that the receptionist will guide you too. The washrooms there are comparable to the spa washroom but showers aren't as great. There is a Dry sauna there. Cons: - Compared to other spas of the same price, the current spa did not offer a steam room but in the new renovation they will. - Lounge area was quite small (see pictures) compared to other places, it would also benefit from larger lounge chairs. I decided not to stay very long in the lounge bc it felt more like a waiting area than a lounge. - Snack options were less than other places- probably the best snack table is at Ritz Carlton but the chocolate covered blueberries were good. - Note that an 18% gratuity will be applied automatically to all receipts, if you want to change it, you can write down the change you want to make.

If you will be content with a nice, clean hotel room and mostly good service and are happy to pay St. Regis prices... then step right up. This property does not approach the definition of a luxury hotel. And it's possible that no St. Regis hotel will knock my socks off; my experiences at the St. Regis Roma were similar. Back to Toronto. We spent 6 nights here over Labor day weekend. Reception desk is right on the first level of the building... loud and not relaxing. We were offered bottles of water (STOP WITH THE PLASTIC BOTTLES MARRIOTT!!!). Offer me a glass of champagne. The bar/lounge is also on the first floor; not chill; not cool; not relaxing; not inviting. Oh and no mention from registration of the "Champagne spearing" that happens nightly (got to read the website to know that happened but don't worry even when it is happening it's not clear where it is happening or how to participate!). Registration at a luxury property really needs to be away from the street and generally belongs on floor or two up. We reserved a 1 bedroom suite but my Platinum status did not apparently afford me a nicer room than room 2901. Yes- we were on the highest floor of the hotel. The room was nicely decorated and had all the expected amenities- but the DESIGN was abysmal. Multiple doors and closet doors open into other doors. The shower door opens in the bathroom door. The closet door opens in the bedroom door. Butler Service. Forget about it. The marketing materials for St. Regis all highlight their famous butler service but we showed up to the property and it was crickets. We did get some clothes ironed- but nothing else was forthcoming. At registration there was no mention of it and the items listed online were never offered. There was never a turndown service despite us always turning on our 'make up room' light when we left for dinner. Location of the hotel restaurant and pool/spa/fitness facility adjacent one another also another horrible design error. Who wants to wear a robe walking by people going to brunch/dinner? Finally... MARRIOTT IF YOU ARE LISTENING- PLEASE STOP USING SINGLE USE PLASTIC IN YOUR BATHROOMS. At one point we had 3 mini bottles of shampoo, 3 conditioners and 3 body wash bottles. What the frack!??? Stop with the single use plastic and focus on service... like that glass of champagne!!!

One of the nicest hotels in Toronto downtown. New lobby at last done. Rooms are excellent and well located to sports events, subway, restaurants and downtown.

The St. Regis is another example of a great brand that has failed keep up with its reputation. This is a former Trump hotel that never renovated after making the switch. The property is very dated and much of the furnishings are in disrepair. Our room had chipped up furniture, the sinks were stopped up and the AC didn't work properly. The internet was spotty. The restaurant bar on 31st floor has a nice vibe but pay attention to drink prices. They can gauge you without telling you. This place isn't worth the extra price they charge for the experience.

I stayed here in September 2020 at a very difficult time in my life as it was for so many people. I was making an international move during strict Covid lockdowns which carried with it a lot of stress and emotion. The hotel could not have been more accommodating - I called a few days before my move to ask if I could bring some luggage early to ensure it wasn't packed which they were happy to assist with. I came with two SUVs of 15 pieces of full-sized luggage nearly a week before my stay which they stored for me, even tagging the pieces of luggage I wanted during my stay which were already in my room upon my arrival. I mentioned I would be having some people over for wine and goodbyes (my 6 person "bubble") over the course of the stay and they ensured I had 6 wine glasses waiting on the bar when I arrived which were refreshed every day of my stay. They offered a wine list but I was bringing my own, so they ensured the room had a wine fridge. I had a spa appointment and a massage that was handled so well to accommodate Covid protocols. I bough a styrofoam cooler to take to the beach which they happily packed for me with ice (and the world's most expensive bottles of Coors Light). When it was time to leave, the concierge arranged all of the airline transport with a towncar for myself and two suburbans for my luggage. I was staying recently in another hotel that was perfectly nice but didn't seem to care to do anything above and beyond like this one did. It reminded me of this really wonderful experience I had here, certainly an experience I will never forget!

Beautiful hotel in a great location. Service is always impeccable and the hotel offers excellent dining options. Rooms are well appointed and the beds are extremely comfortable. When staying in Toronto, if the option presents itself, this hotel is a must.

Hotel was beautiful and clean. Bed was extremely comfortable. Location was perfect, close to train station and trendy restaurants. Service was immaculate and friendly. Hotel provided us with umbrellas for our first day there when it was drizzling, they walked my husband to a nearby bank and gave us complimentary Prosecco during turndown service because my husband had told them it was our anniversary. The rooms were spacious and had great views to the city. Beautiful fireplace, heated floors in bathroom, tv in the bathroom mirror and automated drapes. We rented a car to drive to niagara and the hotel made all the accommodations, we didn't have to pick up the car or drop it off, the car rental company came to the hotel. Food at the Louis Louis restaurant was good too. I didn't want to leave this hotel, can't wait to come back!

Great location, sauna could use some updating. Use of the house car was very helpful while staying in Toronto. Breakfast at the restaurant in the hotel was good as well not the best at Regis in the lineup in regards to design and build quality, does live up to the brand expectations

Choosing St.Regis Toronto was a last minute pick for me as a nearby hotel under a different hotel brand had failed to accommodate me due to being from the states and not having Canadian identification even though I had my fully vaccinated CDC card and proof of my completed Canada self isolation negative test results and prepaid everything. I'm very glad that I ended up staying St. Regis Toronto in the end as everyone on the team here made the experience worthwhile. Everyone from upper management to the front lobby staff and housekeeping staff was extremely kind in letting me and my girlfriend stay and were very warm and understanding from arrival to departure. The manager on site at April 11 afternoon even made sure our departure was left on a high note as he had gave us for free their 13 layer king's cake and prosecco alongside a 3 PM checkout (all without me asking!) so we had all the time we needed to get ready. Price wise as far as 5 star hotels go, was surprisingly affordable; St.Regis Toronto ran about $6500 for almost 2 weeks in one of their spacious deluxe suites. The staff are very accommodating and will provide anything you need from extra water to extra blankets within minutes if requested from the Mariott Bonvoy app chat system. The view and ambiance was good, really high up so downtown emergency car sirens weren't as noticeable. Internet speeds were excellent and I was able to video stream from multiple devices for work with no lag issues. The hotel service was 24/7 and I was able to order takeout at 3 AM and staff were more than happy to bring it up to my door. I would definitely return in the near future for an even longer stay. Thanks to everyone at the St. Regis Toronto team, you've made a new happy lifetime customer.

A Marriott by any other name. 1 person checking people in with a line formed. Lots of attitude when number 2 showed up 15 minutes later. A dated room with technology from 1980. For this price point anything would be better. Overpriced at half the cost.

The experience was amazing. The hotel is upscale, the staff are polite, kind and accommodating. The only reason why I gave 4 stars instead of 5 is because my room was HOT. I tried to adjust the thermostat to as low as possible but the room temperature stayed the same. I had to sleep on top the blankets. Otherwise the room smelled great, in fact the entire hotel smelled great.

Well so far I've stood in line for 15 minutes. Terrible service. Would have expected better for $400 a night. Even a gold member at Bonvoy did nothing. Oh well, I guess we are all getting use to this. Time to stay home.

Amazing I booked a room for three days and I felt like I was in a palace. A driver taking me to my location of need. A fresh cappuccino made every morning and house slides waiting for new use every day. A place to be. I recommend fully please come