Lauren Blackman
Google
Today I visited The Standard for lunch. My order was simple-a plain cheeseburger and fries. I was number 18 and about 15 minutes after ordering it was number 17 that was called. Then 19,20,21,22. I brought it to the staffs’ attention that I was skipped. The cashier rang up my order again. There was a grill full of hamburgers being cooked. And my ticket was put last in line even after being skipped! Common sense would be to take one of the burgers and correct the problem immediately. The cashier said “they don’t understand me” when referring to the line cooks. That’s a load of bs…
A few hours later I call the number on my receipt to complain. Someone answered and he did not identify himself. He half heartedly apologized and offered a refund. When I accepted the offer he either hung up on me or the line disconnected. Funny, because I called back like 7 times after and he never picked back up or called back. Unprofessional both at the restaurant location AND whoever is in charge with of the phone.