Sandy W.
Yelp
I wrote a review on another site and got a rude response from, whom I can only presume, was management. I originally gave them three stars out of five but reduced my review to one star, after their response.
I've visited several times for coffee only but, on this occasion, I'd decided to treat myself despite the high prices. I really should've treated myself elsewhere. York is full of great pubs, cafes and restaurants. This one obviously gets away with murder due to its pretty location on the river and neighbouring the Museum Gardens.
So, I'd complained about hard, overpoweringly vinegary tasting poached eggs, a sticky table that took two requests to get wiped (we even said we'd do it ourselves if they just gave us a cloth), an un-named server with strong B.O. and a tenner price tag for an espresso martini.
In their response, I was told that I could've asked for the eggs remade (didn't have time), that the table was sticky cuz it was a busy Bank Holiday (I can't ever use that excuse in my barista job), that all prices are listed but that they simply won't 'engage' in discussions about prices cuz, well... I don't know their overheads (!!!), and that I'd "humilated" a member of their staff by mentioning his B.O. (who here wants their food served in that manner, please?). I was told, due to the B.O. comment, that I wouldn't be invited back. That's just horrendous customer service in my view. I can't imagine any of my bosses over the years ever answering a bad review in such a way.
I'm a barista so I work in this type of industry and am horrified by this response.
Please, given everything mentioned in my review, avoid this place. But do so moreso because their awful response highlights that they don't care about return custom as their site is prime real estate for charging tourists and day trippers OTT prices for a drink with a view and if they complain??? Tough. They probably won't be back anyway.
Its such a shame, as it is a really pretty spot.