Astrea W.
Yelp
I would not be writing this if I hadn't JUST received a denial of a refund for an event I had to cancel my ticket on back in OCTOBER! I bought the ticket on October 21, 2023, and I requested the refund on the day of the event due to illness, which was October 27, 2023. Today is MARCH 8, 2024!!! I finally got an email saying, "Sorry but we paid the band before this request was made." So you paid the band on the morning of the event? I would hope you'd have paid them by the end of the night, at the very least, but to email me at this point and give me this load of BS is inexcusable. I figured out back in November that I wasn't getting a refund, thanks for that. Why bother at this point? My health is still in decline months later, so I sure didn't need the reminder that I missed yet another event thanks to long COVID! I think I've said all I can say without the review being taken down for use of profanity, so in closing, even if I could travel to Berkeley, I'd skip The Starry Plough. It's far too cramped and the restrooms are horrendous, anyway.
Here's the email I received, copied and pasted:
Your refund request has been declined.
Message from Starry Plough:
"Sorry but we paid the band before this request was made."
Event: Tempest's 35th Anniversary and Reunion
Order #: 8105424159
Refund Request #: 15873999
Contact the organizer if you have any questions or view this order