Tiffany D.
Yelp
First off: it's now a Best Western, not a Shilo Inn. The lobby and bathrooms seem to be remodeled, can't speak for the actual rooms. The ambiance at 9900 and Lou's was good and as expected from the photos. We have a reservation for 6 for a birthday dinner. We were sat promptly at our reserved time which was fairly early, only 15 minutes after they opened.
Where to begin. We ordered drinks (4 of the 6 of us) and a few appetizers to start. BACON CEASAR was amazing and a great size for the price. At this time our server told us about the bone in Rib-eye special, she didn't know the size to begin with. I asked her up front how much it was, she stated $32. When our apps and drinks came she confirmed that it was 20oz. IMMEDIATELY I asked her "and it's $32, are you sure it's not more like $42?" (The regular 14oz ribeye is $32 on their menu). And she said, no it's $32. Naturally because that seemed like a steal, 4 of the 6 of us ordered the special. About 15 minutes or so later she comes and taps me on the shoulder and says "Unfortunately I was wrong about the price of the special, it's actually $52." And I asked her if we could change our order if some of us wanted to since that's a $20 difference. And she said no--the steaks were already cooking but she would talk to her manager and she what she could do.
The steaks were perfectly cooked to order. Everyone else got a baked potato and liked it. I ordered green beans and asparagus which were over cooked (musty) and severely under seasoned. The lobster sauce I ordered with my steak was tasty. Someone ordered the burger and really liked it, also complimented the onion rings.
As we're wrapping up our meals, she came let us know everyone would receive 20% off. Since we were all couples we asked for the bill to be split 3 ways. So.... 25 MINUTES LATER... someone else came over to tell us that we had to pay on one check because when they tried to split it in the system, the order kept disappearing. Honestly, not a problem--we all have Venmo so we can handle it between ourselves. However, we were now late for our Top Golf reservation because they fondled with the check for 25 minutes. Truly, after 1-2x, maybe 5-10 minutes of trying to work on the split.... They could of come back to us with an update so we could have just told them one check was fine and we needed to get going. So they gave us 20% off food, NOT drinks... and honestly with a cleared table and empty drinks... waiting 25 minutes for the check or at least an update was unacceptable. This is currently rated a 5 star restaurant and the service and side dishes for entrees is lacking. As previously mentioned, no dessert menu, nothing was offered, and no free birthday treat here (they knew the occasion), and a $300 bill still after everything was discounted.