Jeff U.
Yelp
Deplorable, shoddy work. My son and I took in 3 or 4 guitars (one of these was my Fender Strat; the others were acoustic) to get a "tune up" (cleaning, new strings, adjustments, etc). We got home, and suddenly - for the first time - the frets on the acoustics were buzzing to where they were unplayable. So they said to bring them back. Dropped them off, brought them home, same problem. So once more we brought them back.
Meanwhile, they called me to say my Fender was ready. I popped the case open right there on the counter, and the strings were pushed up so high they were literally crushed up against the pickup - no exaggeration. I think it's the owner who then explained that his father did the work, and he doesn't usually work on electric guitars. Well then why the hell did he work on mine? And why didn't anyone check the work? That's two strikes right there. The owner then did a 20 minute "tune up" while I waited. I was shocked, but the owner or whoever simply said he was sorry, as if he did me a favor, and then kicked out some quick, last-minute work. Keep in mind, had I not opened up the case while I was there, I would have had to make yet ANOTHER trip back to the store. And then, on the way out, we noticed that my son's electric-acoustic had a bent metal string. We walked back to the work counter, pointed it out, and they then changed it like nothing had happened. Consistently, they showed as much care and concern as a kid making a PB&J sandwich.
And the acoustics? One of them still had problems due to their lousy work, but this time I had checked before bringing them home, and someone there - yes, again - made some last-minute tweaks. Never was I even offered some compensation for the gas and wasted time and wasted money due to their negligence. There are lots of places in Roseville, and especially in Sacramento, that deserve your time and money. The Strum Shop is not one of them.