The Summit Hotel

We had a great experience here! We were here the second week of September and enjoyed amazing weather and no crowds! From the first interaction with the valet/bellhop guys (who were all very friendly and helpful for the duration of the stay), we had great customer service. (For example, we realized after we were settled in the room that one of us had left our phone in the car....we returned to the valet station and he volunteered to go look in the car and if he couldn't find it, to drive around. He ended up bringing our vehicle to us after he didn't find it and we were able to locate the phone). ||The hotel smelled fantastic right as you walked through the doors. I had seen some reviews prior to our stay that stated they had noise issues, but we experienced none of that...we had peace and quiet. (Albeit the hotel seemed pretty empty during our stay) We were in room 712 and had a nice view of the pool/terrace area and were able to see the mountain bikers going up and down. The room was clean and the beds were very comfortable. Turndown service with the warm caramels was a nice touch. We had planned to take the lifts to the top of the mountain for sightseeing and were pleasantly surprised to discover those tickets were complimentary with our stay (and we thoroughly enjoyed using them). The staff at the Carabiner were friendly and assisted with getting our morning coffee. We loved the beautiful flowers on the grounds as well. Would highly recommend staying here and we will be back during ski season!

One really can't ask for much more than you get here. Beautiful on every level. Very nice room with a full kitchen, fire place, and of course a gorgeous view. Some complain about the Murphy bed. It is somewhat inconvenient, but I found it very comfortable. Beautiful bathroom with walk in. Spa/workout facility was outstanding. Everybody very friendly. Can't wait to go back!

We spent five nights at the Big Sky Summit Hotel and were genuinely disappointed by the experience—especially given the resort branding and premium pricing.||Misleading Room Setup|The Queen Studio was not as advertised. There was no mention or photo indicating the bed was a Murphy bed, which folded down flush against the couch. One person had to climb over the other to exit the bed—an awkward and potentially unsafe setup. There was no dresser, no space for suitcases, and we had to move a heavy coffee table just to access the bed. The small kitchenette had no room for four chairs, nor space elsewhere to place them. It’s hard to imagine four people staying in this room comfortably.||Housekeeping Intrusions|On our first afternoon—after traveling since 5AM—we were resting when a housekeeper entered and persistently asked if we needed towels, despite it being clear we were asleep. The next day, even with a “Do Not Disturb” tag on the door, another housekeeper walked in. He apologized, but it was unsettling.||Constant Noise|Our room was across from the housekeeping closet, so we heard constant door slams. On the other side, the elevator whirred nonstop. We were also awoken at 6AM by what sounded like someone entering our room—it turned out to be the neighboring guest closing their bathroom door. Once their shower started, it sounded like a water feature inside our room. Later, a woman used her phone on speaker, and it genuinely sounded like she was standing next to our bed. The lack of soundproofing is astonishing.||Restaurant Service|We ate breakfast twice at the L2 restaurant. Both times, the restaurant was nearly empty, yet service was extremely slow. One meal took 45 minutes to arrive and included dry pancakes, decent eggs, and a good yogurt parfait. The food was underwhelming, and the wait times were unacceptable.||Final Thoughts|This stay was deeply disappointing—not just for the misleading room setup, but for the lack of privacy, comfort, and basic hospitality standards. The experience was worse than many budget chain hotels, and certainly not what one expects from a resort in Big Sky.

Just finished a week long stay at The Summit Hotel. What a wonderful experience. From the moment we arrived to the moment we left, we were very impressed with the staff. Two people in particular made our stay special. Aidan at the front desk was extremely professional and friendly. He was engaging and super helpful for our family. This young man has a bright future. Luis became an instant friend at the bar. A true artist with drinks. Not only is he extremely friendly, his drinks are amazing, and he would tell you the history of what he was making. Truly an elevated experience.

Our Room never received housekeeping by afternoon and after several requests. The front desk told me the housekeeping was focused on getting rooms for incoming guests and I would need to wait and no idea how long. Just checked out and they never offered to get service immediately or refund me.

The 5 of us traveled to Big Sky, MT. We had adjoining rooms. One had 2 queen beds and the other had a queen Murphy bed with a couch, small oval table with 4 chairs and a kitchenette. Both rooms had a full bathroom with nice white tiles, large shower, and a well lite mirror. The kitchenette was great to have as we were able to have breakfast and some lunches in the room as a break from the day’s activities. ||The staff were great and wanted to help. The cowboys are there to valet your car (if you want, otherwise parking is about a 5 minute walk from the hotel-which we did for the additional time outside and always good for the kids to experience some inconvenience 🤓), assist with luggage, and they will shuttle you into town-make sure to tip them. ||There is a nice spa on site-we did not use. Also a swimming pool, sauna, cold shower, and a warming bench (never seen one, it was nice). In addition, a small gym that has enough equipment to get a bit of exercise in, but max dumbbells and Smith machine weight was 50lbs-I’m sure for safety. Finally, there is a pool as well. ||During our stay, we had free lift tix each day to go up the mountain via 2 ski lifts. The one on the left (as you look at the mountain) has an 18 hole frisbee golf course that our two sons and I played while my wife and daughter helped us. A great way to have some fun and hike. We saw deer while on the course. The other lift will take you to the Big Sky sign and photo opportunity. Last ride up is 4:45pm and last ride down is 5pm. ||You can rent frisbee golf and mountain bikes in the village next to the hotel. We had dinner at couple of the restaurants-expensive, not surprisingly. ||Nit picks-pillows are small and too soft, the queen mattress was not very comfy for 2 adults (felt like a blow up mattress at times) and the a/c was just ok. ||Beautiful setting and a short drive into the town of Big Sky.

This is a new well organized hotel with beautiful views. Big sky is a small ski town and a great place for mountain biking and hiking. But keep in mind this is a place for meetings and a resort. Great staff and an amazing stop.

This place is great and the staff is even better... The problem is Corporate disallows the staff from having anyway to help guests with anything which is not cookie cutter. Example: "We'd like to stay another night and add 2 more rooms." Answer: "Oh, we can't do that. Try a travel site." Sorry, but i have never heard of a hotel being unable to book their own rooms. Weird.