stephamefa
Google
We spent five nights at the Big Sky Summit Hotel and were genuinely disappointed by the experience—especially given the resort branding and premium pricing.||Misleading Room Setup|The Queen Studio was not as advertised. There was no mention or photo indicating the bed was a Murphy bed, which folded down flush against the couch. One person had to climb over the other to exit the bed—an awkward and potentially unsafe setup. There was no dresser, no space for suitcases, and we had to move a heavy coffee table just to access the bed. The small kitchenette had no room for four chairs, nor space elsewhere to place them. It’s hard to imagine four people staying in this room comfortably.||Housekeeping Intrusions|On our first afternoon—after traveling since 5AM—we were resting when a housekeeper entered and persistently asked if we needed towels, despite it being clear we were asleep. The next day, even with a “Do Not Disturb” tag on the door, another housekeeper walked in. He apologized, but it was unsettling.||Constant Noise|Our room was across from the housekeeping closet, so we heard constant door slams. On the other side, the elevator whirred nonstop. We were also awoken at 6AM by what sounded like someone entering our room—it turned out to be the neighboring guest closing their bathroom door. Once their shower started, it sounded like a water feature inside our room. Later, a woman used her phone on speaker, and it genuinely sounded like she was standing next to our bed. The lack of soundproofing is astonishing.||Restaurant Service|We ate breakfast twice at the L2 restaurant. Both times, the restaurant was nearly empty, yet service was extremely slow. One meal took 45 minutes to arrive and included dry pancakes, decent eggs, and a good yogurt parfait. The food was underwhelming, and the wait times were unacceptable.||Final Thoughts|This stay was deeply disappointing—not just for the misleading room setup, but for the lack of privacy, comfort, and basic hospitality standards. The experience was worse than many budget chain hotels, and certainly not what one expects from a resort in Big Sky.