Baby M
Google
I don’t usually leave reviews, but I feel compelled to share our experience. My teenage son was using the diving board when he was abruptly pulled from the deep end by a manager-lifeguard Becca who claimed he was struggling. I was right there in the water, watching closely, and at no point was he in distress. He was immediately restricted from using the diving board without being offered the basic swim test outlined in their own policy.
We felt singled out and unheard, and my son was wrongly accused of being disrespectful — something he absolutely was not. When I tried to speak with the manager respectfully, she was rude, dismissive, and defensive. I even had to ask her to speak to me with the same respect I was giving her. The follow-up communication doubled down instead of taking any accountability.
This didn’t feel like a one-off misunderstanding — it felt like discrimination and a lack of professionalism. Protocol wasn’t followed, and no sincere apology was ever offered.
Although the issue was somewhat resolved privately, the damage to how we were treated left us feeling deeply uncomfortable and unwelcome. If you're looking for a respectful, family-oriented environment where concerns are taken seriously, I encourage you to look elsewhere.