G F.
Yelp
I have been in the former Cockpit for many years, spent thousands of dollars in there to support a local bar and community. As anyone who lives in the Grant Park, Ormewood, East Atl Village - know all too well the struggles that this location has endured. After the management changes and after years of struggle, Jill from former Model T off Ponce decided to take ownership. She has always been nothing but kind to me and many others and a few years ago it was refeshing to get a new team and future in this location on Boulevard. I hadn't been in this place for several months considering the pandemic and other variables. I visited last night - Saturday Feb 19 2022. The vibe and energy was welcoming. What I found troubling - is that a bartender (name not to mention) was rude and unwelcoming - all to me dismay. While the evening was one of enjoyment overall meeting some great people, this particular bartender had no interest in servicing my request at the bar as he made clear he was in middle of shift change. Ok - well then , get someone else who can welcome me and take drink request. That took awhile. Needless to say the evening was good. A short time ago, I called the Model T Grant Park, on a Sunday, with one simple question? Who is the evening bartender? The first person who answered refused to give me a simple answer and demanded my name. Once given, this person hung up on me??
I called back, I said I was hung up on and again asked what I believe is a simple question that deserves respect and a VERY SIMPLE ANSWER. I was for the second time hung up on. What kind of folks are these people?? You can't and refuse to simply answer a very easy question? I'm soooo disapponted in this and I hope the owner will take this up with her employee(s) to ensure that customer service is NEVER forsaken. I'm hoping that whomever took the calls is re-trained to offer simple customer service. Without that, all places will end up failing!!!!