Giselle Guo
Google
It was not an easy decision for me to leave a negative review, but I would be more than happy to revisit it if I receive a thoughtful response from the restaurant. My intention is simply to share my honest experience in the hope of helping this restaurant improve, and nothing more.
I enjoyed the food and the atmosphere, and I would like to feel safe and welcome when I bring my friends here, no matter what skin colors they are. Everyone deserves to be treated with the same respect and attention. I’ve lived in the U.S. for over a decade, and I honestly never expected that dining out would one day come with the worry of being treated differently.
Unfortunately, our experience with the service left us feeling uncomfortable. To start, the front desk initially didn’t want to seat us outdoors, despite plenty of available tables. Right after she seated the group ahead of us (a white couple), I pointed out, “there are plenty of tables outside,” which made her feel awkward and eventually led her to seat us outdoors.
Secondly, our waitress did not greet us at all throughout the entire meal. She only appeared to take our order, without any greeting or eye contact. She didn’t bother to refill our water or check in on us, while she spent time small-talking and joking with other tables. I didn’t even have a chance to tell her that my husband’s dish was cold. At the end, we tried to get her attention several times to ask for the check—my husband spoke to her directly, and I made eye contact twice—but we were consistently overlooked as she attended to other tables. Eventually, I decided to speak with the manager.
The manager was generous—she comped our bill and offered us dessert, which we truly appreciated. I could tell she wanted to make things right, and I’m grateful for her efforts. However, the interaction felt rushed, and she didn’t seem to speak with our server at all about our feedback. When she came to our table, she didn’t ask my husband for his feedback, which only added to our lingering feeling of being unintentionally dismissed.
I’m not sharing this to complain or seek anything more—we’ve already received compensation. I’m leaving this review in the hope that the restaurant will reflect on how it treats all guests, and especially how moments of discomfort can leave a lasting impression.
As I mentioned earlier, I would like to feel safe and welcome when I bring my friends here in the future, no matter what skin colors they are.
I look forward to hearing a response from the restaurant.