Devin K.
Yelp
Great concept; horrible service. I practically live at ponce. My girlfriend and I are here 3-4 days a week! When we arrived, there was no setup or directions to tell you where the line began. With 2 different entrances, obviously this can be a little confusing.
We stood in line for a few minutes, only to get to the counter and be told that you had to go to the other need to order. Annoying, and by now a line of 15-20 people had grown that was not there when we arrived. There are no signs to separate the order line and pay line. And people just move along cutting in front of others.
We head to the back of the "order" line and attempt to wait our turn. When the guy in front of us finally ordered and walked down to the pay side, we stepped up literally right in front of the counter. There was an employee standing directly in front of us and he walks to the right (his left) and asks the guys BEHIND US were they ready to order. UM.... EXCUSE ME! I AM STANDING DIRECTLY IN FRONT OF YOU!
My girlfriend and I both look at him like you've got to be kidding, and she proceeds to say, "I am standing right here!" Rude, disrespectful, and completely disturbing. I could understand if there were multiple people standing at the counter at the time, but you completely ignored us to ask the men BEHIND US if they were ready to order.
My girlfriend is an avid beer drinker. Always trying something new, visiting breweries, etc. I am a wine connoisseur myself. So, The Tap having both beer and wine on tap was a huge YES for us. I really wanted to love this place like we love everything else in Ponce City Market, but first impressions are everything... The Tap made a terrible one!
We decided next time we come, we'll give it a second try. Hopefully, things will improve. My advice: get some organization, some manners, and create visible lines and directions. Come on Tap, we are rooting for you!