Alexis P.
Google
Terrible customer service and really hit or miss. The DJ is the only reason to go here on Thursdays for karaoke. The bartenders are beyond unfriendly, the temperature is never comfortable (you're either shoulder to shoulder sweating, or shivering from the door being wide open with the fans on). I used their portable charger which advertises a charge of $2 and then $1 per hour, maximum $10 per day. I turned it in about 3 hours later, it lit up upon sticking back in the machine, and was locked into place unable to be removed. I was still charged $45 the next day as if I did not return the charger. After an entire week of calling, I spoke to someone very nice I believe named Elijah, who told me he would speak to a manager the next day and that it shouldn't be an issue. I got no call back, so I followed up the next day, to speak to someone very abrupt named Carlos. He couldn't be bothered to help me. He told me it has "nothing to do with the bar" and that I'd have to call the company that does the chargers. As a consumer, the bar is the merchant I'm dealing with. If they want to use a certain vendor in their facility how can they say it has nothing to do with them. It's in their building. He proceeded to try to tell me they make no money on that. That's not my concern quite frankly. I'm a regular customer every week for karaoke and bring different people with me every week, and we SPEND MONEY. Even if what he was trying to say is true, there's a way to speak to customers and they should facilitate my $45 issue. They're the only ones who can prove i did indeed return the device via their surveillance system. He then had the audacity to tell me they don't have security cameras there!!! No problem, fraud has been filed and I'll be sure to let the 100+ customers i deal with on a monthly basis NOT to go there. A place with 1 speaker nasty staff no temperature control and no customer service? I'm good on that 👋
