Sean B.
Yelp
My partner bought me tickets to a music laser showing here as a gift. I have not been here since 2014 and do not intend on ever coming back and would not recommend this place to anyone else.
We got to the door which was locked and had a sign that said "use other door" taped to it. Then we go around the building to the other set of doors, locked. See a janitor inside who motions us to go back to the original doors. Going back to the first set of doors, we try all the doors to confirm that they are all locked. Go back to see the janitor again and try to wave them down, they are nice enough to pantomime that they'll go meet us at the first set of doors.
Arrive at the first set of doors again. Janitor takes some effort to flag someone else down inside. A person flagged down from the janitor appears, who seems annoyed from the janitor. This person then answers the door, which is upsetting since it means that this person didn't do anything when I was originally having issues trying to get in the door to redeem my ticket.
I am then told that they don't let anyone into the theater late, which is unfortunate. The website, tickets, and payment confirmation email does not communicate this.
I was about 10 minutes late by the time I got to the first set of doors. However, both doors being locked even though there was a later showing that day resulting us in not being able to talk to anyone until 15-20 minutes after the showing started.
I ask if I can have the tickets refunded and am told "we don't do refunds". The website, tickets, and payment confirmation email does not communicate that the tickets are non refundable.
I ask if there are any other options and was told that I can get tickets to a different show, but when I communicated that this was the only show I wanted to see, the person just shrugged.
I asked if I can at least have my parking validated since I still have tickets. Person begrudgingly says sure, takes my parking ticket, walks around the corner and comes back. I get to the parking garage and **I still have to pay parking**. All I did was go from the parking garage to the tech interactive and back. Clearly the worker did not validate my parking
Considering that my parking was not validated, it is most likely that the person simply did not want to bother trying to refund my tickets. Especially since there's no information on that on their website. On top of that, she was rude both to us and the janitor, who was the only person actually trying to help.